BEGIN:VCALENDAR VERSION:2.0 PRODID:-//BASA - ECPv6.17.3.1//NONSGML v1.0//EN CALSCALE:GREGORIAN METHOD:PUBLISH X-ORIGINAL-URL:https://basatraining.com X-WR-CALDESC:Events for BASA REFRESH-INTERVAL;VALUE=DURATION:PT1H X-Robots-Tag:noindex X-PUBLISHED-TTL:PT1H BEGIN:VTIMEZONE TZID:Europe/Helsinki BEGIN:DAYLIGHT TZOFFSETFROM:+0200 TZOFFSETTO:+0300 TZNAME:EEST DTSTART:20250330T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0300 TZOFFSETTO:+0200 TZNAME:EET DTSTART:20251026T010000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+0200 TZOFFSETTO:+0300 TZNAME:EEST DTSTART:20260329T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0300 TZOFFSETTO:+0200 TZNAME:EET DTSTART:20261025T010000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+0200 TZOFFSETTO:+0300 TZNAME:EEST DTSTART:20270328T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0300 TZOFFSETTO:+0200 TZNAME:EET DTSTART:20271031T010000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+0200 TZOFFSETTO:+0300 TZNAME:EEST DTSTART:20280326T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0300 TZOFFSETTO:+0200 TZNAME:EET DTSTART:20281029T010000 END:STANDARD END:VTIMEZONE BEGIN:VEVENT DTSTART;VALUE=DATE:20260911 DTEND;VALUE=DATE:20260916 DTSTAMP:20260204T093313Z CREATED:20241001T220000Z LAST-MODIFIED:20260204T093313Z UID:10068457-1789084800-1789516799@basatraining.com SUMMARY:Interpersonal Communication Skills Course DESCRIPTION:Interpersonal Communication Skills Course\nWhy Attend\nOrganizational success depends upon the ability of team members to improve their communication skills amongst each other using multiple means and channels. Our interactions with others determine how we are perceived and therefore\, each of these interactions is an opportunity to accomplish a planned purpose. Communicating effectively is one of the most powerful skills for achieving objectives\, be it on a personal or an organizational level. \nThis training course will help you develop the skills you need to focus on your purpose\, profile your audience and develop your message with clarity for an ideal impact and outcome. The ability to create an environment for open discussion and ongoing dialogue is crucial for communication success. The communication skills covered in this training course will help increase your ability to become better at active listening\, receiving and giving effective feedback\, dealing with different and diverse cultures\, and managing conflicts in order to improve quality of relationships and productivity. \nCourse Methodology\nThis course relies on self-analysis questionnaires so participants can find out and apply their preferred method of communicating with others. In addition\, case studies\, round table discussions as well as role plays will be used to make sure the contents of the course are clear and ready for implementation. \nCourse Objectives\nBy the end of the course\, participants will be able to: \n\nApply the skills necessary to communicate in an effective manner\nDemonstrate their ability to communicate across cultures\nEmploy techniques for listening actively and empathically\nManage interpersonal conflict\nHandle feedback and criticism constructively\n\nTarget Audience\nEmployees\, supervisors\, managers and others seeking to improve their communication skills both on and off the job\n\nTarget Competencies\n. Verbal and non-verbal communication\n. Influencing others\n. Assertiveness\n. Active listening\n. Building rapport\n. Networking and giving feedback\n. Conflict management \nOutline\n\n\nEffective communication\n\n\n\nIntroduction to communication\nCommunication levels and definitions\nCommunication functions\nThe 4 principles of interpersonal communication\nElements of the communication process\nCommunication delivery aspects\nNon verbal communication\nBuilding rapport\nWhere can miscommunication occur?\nBarriers to effective communication\nOvercoming communication barriers\nThe communication funnel\n\n\n\nCommunication across cultures\n\n\n\nImproving cross-cultural communication: guidelines\n‘DiSC’ personal development profile\nStages of team development\nThe arts of persuasion\nAreas of growing your sphere of influence\nCommunicating within multi-cultural teams\nStages of team growth\nUniversal laws of persuasion: process\n\n\n\nActive listening\n\n\n\nHearing versus listening\nActive versus passive listening\nTips to improve active listening skills\n3 aspects of active listening\nActive listening skills inventory\nUsing different questioning techniques\nClosed and open questions\nProbing types questions\nPitfalls of leading questions\n\n\n\n\n\n\n\nCommunication behavior and conflict management\n\n\n\nAssertive\, passive and aggressive behaviors\nVerbal and non-verbal components of communication behaviors\nConflict management\nTypes of conflicts\nSources of conflicts\nConflict management styles\nEssential conflict management skills\nLearning to say ‘no’\nGuidelines for applying ‘no’\n\n\n\nConstructive feedback and criticism\n\n\n\nThe value of feedback\nPositive versus negative feedback\nGiving constructive criticism\nReceiving criticism\n\n\n\nEvent Coordinated by BASA Training \nYou can also visit our Online Courses Website Excel Elearning \nYou can also get an affordable ebook on ebooksnest.com \n\n\n\n\n\n\nRegistration Form\nPlease enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form.Applicant Details *FirstLastEmail *EmailConfirm EmailPhone Number *Course Type *--- Select Choice ---CertificationsAccounting and FinanceAdministrationAuditing and GovernanceBankingBusiness Continuity and Crisis ManagementCommunication and Writing SkillsConferenceCustomer ServiceData Analytics and Artificial IntelligenceData Management and Business IntelligenceDigital Innovation and TransformationGovernment and Public SectorHuman Resources and TrainingInsurance and Financial ServicesInterpersonal Skills and Self DevelopmentIT Management and Cyber SecurityLeadership and ManagementManagementPlanning and Strategy ManagementProject ManagementPublic RelationsQuality and ProductivityRisk and ComplianceSafety and EnvironmentSecurity ManagementSelect the correct course category (typically found below in the course details)Course Name *Course VenuePretoria\, South AfricaDurban\, South AfricaCape Town\, South AfricaKigali\, RwandaHarare\, ZimbabweDubaiAdditional Information \n Type Additional Line\n \n \n Organization Name *AddressAddress Line 2 *FirstLastAddress Line 3 *FirstLastOrganization Contact DetailsFirstLastNumber of Participants from organization\n\n\n\n Participants: 1\nUse the slider to chose whether you want to register only 1 or 10 participantsAdditional Participants detailsSubmit URL:https://basatraining.com/course/interpersonal-communication-skills-course/2026-09-11/ LOCATION:Pretoria\, 484 Hilda St\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa CATEGORIES:Communication and Writing Skills ATTACH;FMTTYPE=image/png:https://basatraining.com/wp-content/uploads/2024/10/interpersonal-communication.png ORGANIZER;CN="BASA":MAILTO:info@basatraining.com END:VEVENT BEGIN:VEVENT DTSTART;VALUE=DATE:20260911 DTEND;VALUE=DATE:20260916 DTSTAMP:20260204T071752Z CREATED:20250821T083732Z LAST-MODIFIED:20260204T071752Z UID:10061569-1789084800-1789516799@basatraining.com SUMMARY:Interpersonal Communication Skills Course DESCRIPTION:Interpersonal Communication Skills Course\nWhy Attend\nOrganizational success depends upon the ability of team members to improve their communication skills amongst each other using multiple means and channels. Our interactions with others determine how we are perceived and therefore\, each of these interactions is an opportunity to accomplish a planned purpose. Communicating effectively is one of the most powerful skills for achieving objectives\, be it on a personal or an organizational level. \nThis training course will help you develop the skills you need to focus on your purpose\, profile your audience and develop your message with clarity for an ideal impact and outcome. The ability to create an environment for open discussion and ongoing dialogue is crucial for communication success. The communication skills covered in this training course will help increase your ability to become better at active listening\, receiving and giving effective feedback\, dealing with different and diverse cultures\, and managing conflicts in order to improve quality of relationships and productivity. \nCourse Methodology\nThis course relies on self-analysis questionnaires so participants can find out and apply their preferred method of communicating with others. In addition\, case studies\, round table discussions as well as role plays will be used to make sure the contents of the course are clear and ready for implementation. \nCourse Objectives\nBy the end of the course\, participants will be able to: \n\nApply the skills necessary to communicate in an effective manner\nDemonstrate their ability to communicate across cultures\nEmploy techniques for listening actively and empathically\nManage interpersonal conflict\nHandle feedback and criticism constructively\n\nTarget Audience\nEmployees\, supervisors\, managers and others seeking to improve their communication skills both on and off the job\n\nTarget Competencies\n. Verbal and non-verbal communication\n. Influencing others\n. Assertiveness\n. Active listening\n. Building rapport\n. Networking and giving feedback\n. Conflict management \nOutline\n\n\nEffective communication\n\n\n\nIntroduction to communication\nCommunication levels and definitions\nCommunication functions\nThe 4 principles of interpersonal communication\nElements of the communication process\nCommunication delivery aspects\nNon verbal communication\nBuilding rapport\nWhere can miscommunication occur?\nBarriers to effective communication\nOvercoming communication barriers\nThe communication funnel\n\n\n\nCommunication across cultures\n\n\n\nImproving cross-cultural communication: guidelines\n‘DiSC’ personal development profile\nStages of team development\nThe arts of persuasion\nAreas of growing your sphere of influence\nCommunicating within multi-cultural teams\nStages of team growth\nUniversal laws of persuasion: process\n\n\n\nActive listening\n\n\n\nHearing versus listening\nActive versus passive listening\nTips to improve active listening skills\n3 aspects of active listening\nActive listening skills inventory\nUsing different questioning techniques\nClosed and open questions\nProbing types questions\nPitfalls of leading questions\n\n\n\n\n\n\n\nCommunication behavior and conflict management\n\n\n\nAssertive\, passive and aggressive behaviors\nVerbal and non-verbal components of communication behaviors\nConflict management\nTypes of conflicts\nSources of conflicts\nConflict management styles\nEssential conflict management skills\nLearning to say ‘no’\nGuidelines for applying ‘no’\n\n\n\nConstructive feedback and criticism\n\n\n\nThe value of feedback\nPositive versus negative feedback\nGiving constructive criticism\nReceiving criticism\n\n\n\nEvent Coordinated by BASA Training \nYou can also visit our Online Courses Website Excel Elearning \nYou can also get an affordable ebook on ebooksnest.com \n\n\n\n\n\n\nRegistration Form\nPlease enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form.Applicant Details *FirstLast \n Information Number Additional\n \n \n Email *EmailConfirm EmailPhone Number *Course Type *--- Select Choice ---CertificationsAccounting and FinanceAdministrationAuditing and GovernanceBankingBusiness Continuity and Crisis ManagementCommunication and Writing SkillsConferenceCustomer ServiceData Analytics and Artificial IntelligenceData Management and Business IntelligenceDigital Innovation and TransformationGovernment and Public SectorHuman Resources and TrainingInsurance and Financial ServicesInterpersonal Skills and Self DevelopmentIT Management and Cyber SecurityLeadership and ManagementManagementPlanning and Strategy ManagementProject ManagementPublic RelationsQuality and ProductivityRisk and ComplianceSafety and EnvironmentSecurity ManagementSelect the correct course category (typically found below in the course details)Course Name *Course VenuePretoria\, South AfricaDurban\, South AfricaCape Town\, South AfricaKigali\, RwandaHarare\, ZimbabweDubaiAdditional InformationOrganization Name *AddressAddress Line 2 *FirstLastAddress Line 3 *FirstLastOrganization Contact DetailsFirstLastNumber of Participants from organization\n\n\n\n Participants: 1\nUse the slider to chose whether you want to register only 1 or 10 participantsAdditional Participants detailsSubmit URL:https://basatraining.com/course/interpersonal-communication-skills-course-2/2026-09-11/ LOCATION:Pretoria\, 484 Hilda St\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa CATEGORIES:Communication and Writing Skills ATTACH;FMTTYPE=image/jpeg:https://basatraining.com/wp-content/uploads/2024/10/ert-SZkorB.jpg ORGANIZER;CN="BASA":MAILTO:info@basatraining.com END:VEVENT BEGIN:VEVENT DTSTART;VALUE=DATE:20261011 DTEND;VALUE=DATE:20261016 DTSTAMP:20260204T093313Z CREATED:20241001T220000Z LAST-MODIFIED:20260204T093313Z UID:10068458-1791676800-1792108799@basatraining.com SUMMARY:Interpersonal Communication Skills Course DESCRIPTION:Interpersonal Communication Skills Course\nWhy Attend\nOrganizational success depends upon the ability of team members to improve their communication skills amongst each other using multiple means and channels. Our interactions with others determine how we are perceived and therefore\, each of these interactions is an opportunity to accomplish a planned purpose. Communicating effectively is one of the most powerful skills for achieving objectives\, be it on a personal or an organizational level. \nThis training course will help you develop the skills you need to focus on your purpose\, profile your audience and develop your message with clarity for an ideal impact and outcome. The ability to create an environment for open discussion and ongoing dialogue is crucial for communication success. The communication skills covered in this training course will help increase your ability to become better at active listening\, receiving and giving effective feedback\, dealing with different and diverse cultures\, and managing conflicts in order to improve quality of relationships and productivity. \nCourse Methodology\nThis course relies on self-analysis questionnaires so participants can find out and apply their preferred method of communicating with others. In addition\, case studies\, round table discussions as well as role plays will be used to make sure the contents of the course are clear and ready for implementation. \nCourse Objectives\nBy the end of the course\, participants will be able to: \n\nApply the skills necessary to communicate in an effective manner\nDemonstrate their ability to communicate across cultures\nEmploy techniques for listening actively and empathically\nManage interpersonal conflict\nHandle feedback and criticism constructively\n\nTarget Audience\nEmployees\, supervisors\, managers and others seeking to improve their communication skills both on and off the job\n\nTarget Competencies\n. Verbal and non-verbal communication\n. Influencing others\n. Assertiveness\n. Active listening\n. Building rapport\n. Networking and giving feedback\n. Conflict management \nOutline\n\n\nEffective communication\n\n\n\nIntroduction to communication\nCommunication levels and definitions\nCommunication functions\nThe 4 principles of interpersonal communication\nElements of the communication process\nCommunication delivery aspects\nNon verbal communication\nBuilding rapport\nWhere can miscommunication occur?\nBarriers to effective communication\nOvercoming communication barriers\nThe communication funnel\n\n\n\nCommunication across cultures\n\n\n\nImproving cross-cultural communication: guidelines\n‘DiSC’ personal development profile\nStages of team development\nThe arts of persuasion\nAreas of growing your sphere of influence\nCommunicating within multi-cultural teams\nStages of team growth\nUniversal laws of persuasion: process\n\n\n\nActive listening\n\n\n\nHearing versus listening\nActive versus passive listening\nTips to improve active listening skills\n3 aspects of active listening\nActive listening skills inventory\nUsing different questioning techniques\nClosed and open questions\nProbing types questions\nPitfalls of leading questions\n\n\n\n\n\n\n\nCommunication behavior and conflict management\n\n\n\nAssertive\, passive and aggressive behaviors\nVerbal and non-verbal components of communication behaviors\nConflict management\nTypes of conflicts\nSources of conflicts\nConflict management styles\nEssential conflict management skills\nLearning to say ‘no’\nGuidelines for applying ‘no’\n\n\n\nConstructive feedback and criticism\n\n\n\nThe value of feedback\nPositive versus negative feedback\nGiving constructive criticism\nReceiving criticism\n\n\n\nEvent Coordinated by BASA Training \nYou can also visit our Online Courses Website Excel Elearning \nYou can also get an affordable ebook on ebooksnest.com \n\n\n\n\n\n\nRegistration Form\nPlease enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form.Applicant Details *FirstLastEmail *EmailConfirm EmailPhone Number *Course Type *--- Select Choice ---CertificationsAccounting and FinanceAdministrationAuditing and GovernanceBankingBusiness Continuity and Crisis ManagementCommunication and Writing SkillsConferenceCustomer ServiceData Analytics and Artificial IntelligenceData Management and Business IntelligenceDigital Innovation and TransformationGovernment and Public SectorHuman Resources and TrainingInsurance and Financial ServicesInterpersonal Skills and Self DevelopmentIT Management and Cyber SecurityLeadership and ManagementManagementPlanning and Strategy ManagementProject ManagementPublic RelationsQuality and ProductivityRisk and ComplianceSafety and EnvironmentSecurity ManagementSelect the correct course category (typically found below in the course details)Course Name *Course VenuePretoria\, South AfricaDurban\, South AfricaCape Town\, South AfricaKigali\, RwandaHarare\, ZimbabweDubaiAdditional InformationOrganization Name *Address \n Contact Line Course\n \n \n Address Line 2 *FirstLastAddress Line 3 *FirstLastOrganization Contact DetailsFirstLastNumber of Participants from organization\n\n\n\n Participants: 1\nUse the slider to chose whether you want to register only 1 or 10 participantsAdditional Participants detailsSubmit URL:https://basatraining.com/course/interpersonal-communication-skills-course/2026-10-11/ LOCATION:Pretoria\, 484 Hilda St\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa CATEGORIES:Communication and Writing Skills ATTACH;FMTTYPE=image/png:https://basatraining.com/wp-content/uploads/2024/10/interpersonal-communication.png ORGANIZER;CN="BASA":MAILTO:info@basatraining.com END:VEVENT BEGIN:VEVENT DTSTART;VALUE=DATE:20261011 DTEND;VALUE=DATE:20261016 DTSTAMP:20260204T071752Z CREATED:20250821T083732Z LAST-MODIFIED:20260204T071752Z UID:10061570-1791676800-1792108799@basatraining.com SUMMARY:Interpersonal Communication Skills Course DESCRIPTION:Interpersonal Communication Skills Course\nWhy Attend\nOrganizational success depends upon the ability of team members to improve their communication skills amongst each other using multiple means and channels. Our interactions with others determine how we are perceived and therefore\, each of these interactions is an opportunity to accomplish a planned purpose. Communicating effectively is one of the most powerful skills for achieving objectives\, be it on a personal or an organizational level. \nThis training course will help you develop the skills you need to focus on your purpose\, profile your audience and develop your message with clarity for an ideal impact and outcome. The ability to create an environment for open discussion and ongoing dialogue is crucial for communication success. The communication skills covered in this training course will help increase your ability to become better at active listening\, receiving and giving effective feedback\, dealing with different and diverse cultures\, and managing conflicts in order to improve quality of relationships and productivity. \nCourse Methodology\nThis course relies on self-analysis questionnaires so participants can find out and apply their preferred method of communicating with others. In addition\, case studies\, round table discussions as well as role plays will be used to make sure the contents of the course are clear and ready for implementation. \nCourse Objectives\nBy the end of the course\, participants will be able to: \n\nApply the skills necessary to communicate in an effective manner\nDemonstrate their ability to communicate across cultures\nEmploy techniques for listening actively and empathically\nManage interpersonal conflict\nHandle feedback and criticism constructively\n\nTarget Audience\nEmployees\, supervisors\, managers and others seeking to improve their communication skills both on and off the job\n\nTarget Competencies\n. Verbal and non-verbal communication\n. Influencing others\n. Assertiveness\n. Active listening\n. Building rapport\n. Networking and giving feedback\n. Conflict management \nOutline\n\n\nEffective communication\n\n\n\nIntroduction to communication\nCommunication levels and definitions\nCommunication functions\nThe 4 principles of interpersonal communication\nElements of the communication process\nCommunication delivery aspects\nNon verbal communication\nBuilding rapport\nWhere can miscommunication occur?\nBarriers to effective communication\nOvercoming communication barriers\nThe communication funnel\n\n\n\nCommunication across cultures\n\n\n\nImproving cross-cultural communication: guidelines\n‘DiSC’ personal development profile\nStages of team development\nThe arts of persuasion\nAreas of growing your sphere of influence\nCommunicating within multi-cultural teams\nStages of team growth\nUniversal laws of persuasion: process\n\n\n\nActive listening\n\n\n\nHearing versus listening\nActive versus passive listening\nTips to improve active listening skills\n3 aspects of active listening\nActive listening skills inventory\nUsing different questioning techniques\nClosed and open questions\nProbing types questions\nPitfalls of leading questions\n\n\n\n\n\n\n\nCommunication behavior and conflict management\n\n\n\nAssertive\, passive and aggressive behaviors\nVerbal and non-verbal components of communication behaviors\nConflict management\nTypes of conflicts\nSources of conflicts\nConflict management styles\nEssential conflict management skills\nLearning to say ‘no’\nGuidelines for applying ‘no’\n\n\n\nConstructive feedback and criticism\n\n\n\nThe value of feedback\nPositive versus negative feedback\nGiving constructive criticism\nReceiving criticism\n\n\n\nEvent Coordinated by BASA Training \nYou can also visit our Online Courses Website Excel Elearning \nYou can also get an affordable ebook on ebooksnest.com \n\n\n\n\n\n\nRegistration Form\nPlease enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form.Applicant Details *FirstLast \n Additional Address Venue\n \n \n Email *EmailConfirm EmailPhone Number *Course Type *--- Select Choice ---CertificationsAccounting and FinanceAdministrationAuditing and GovernanceBankingBusiness Continuity and Crisis ManagementCommunication and Writing SkillsConferenceCustomer ServiceData Analytics and Artificial IntelligenceData Management and Business IntelligenceDigital Innovation and TransformationGovernment and Public SectorHuman Resources and TrainingInsurance and Financial ServicesInterpersonal Skills and Self DevelopmentIT Management and Cyber SecurityLeadership and ManagementManagementPlanning and Strategy ManagementProject ManagementPublic RelationsQuality and ProductivityRisk and ComplianceSafety and EnvironmentSecurity ManagementSelect the correct course category (typically found below in the course details)Course Name *Course VenuePretoria\, South AfricaDurban\, South AfricaCape Town\, South AfricaKigali\, RwandaHarare\, ZimbabweDubaiAdditional InformationOrganization Name *AddressAddress Line 2 *FirstLastAddress Line 3 *FirstLastOrganization Contact DetailsFirstLastNumber of Participants from organization\n\n\n\n Participants: 1\nUse the slider to chose whether you want to register only 1 or 10 participantsAdditional Participants detailsSubmit URL:https://basatraining.com/course/interpersonal-communication-skills-course-2/2026-10-11/ LOCATION:Pretoria\, 484 Hilda St\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa CATEGORIES:Communication and Writing Skills ATTACH;FMTTYPE=image/jpeg:https://basatraining.com/wp-content/uploads/2024/10/ert-SZkorB.jpg ORGANIZER;CN="BASA":MAILTO:info@basatraining.com END:VEVENT BEGIN:VEVENT DTSTART;VALUE=DATE:20261111 DTEND;VALUE=DATE:20261116 DTSTAMP:20260204T093313Z CREATED:20241001T220000Z LAST-MODIFIED:20260204T093313Z UID:10064189-1794355200-1794787199@basatraining.com SUMMARY:Interpersonal Communication Skills Course DESCRIPTION:Interpersonal Communication Skills Course\nWhy Attend\nOrganizational success depends upon the ability of team members to improve their communication skills amongst each other using multiple means and channels. Our interactions with others determine how we are perceived and therefore\, each of these interactions is an opportunity to accomplish a planned purpose. Communicating effectively is one of the most powerful skills for achieving objectives\, be it on a personal or an organizational level. \nThis training course will help you develop the skills you need to focus on your purpose\, profile your audience and develop your message with clarity for an ideal impact and outcome. The ability to create an environment for open discussion and ongoing dialogue is crucial for communication success. The communication skills covered in this training course will help increase your ability to become better at active listening\, receiving and giving effective feedback\, dealing with different and diverse cultures\, and managing conflicts in order to improve quality of relationships and productivity. \nCourse Methodology\nThis course relies on self-analysis questionnaires so participants can find out and apply their preferred method of communicating with others. In addition\, case studies\, round table discussions as well as role plays will be used to make sure the contents of the course are clear and ready for implementation. \nCourse Objectives\nBy the end of the course\, participants will be able to: \n\nApply the skills necessary to communicate in an effective manner\nDemonstrate their ability to communicate across cultures\nEmploy techniques for listening actively and empathically\nManage interpersonal conflict\nHandle feedback and criticism constructively\n\nTarget Audience\nEmployees\, supervisors\, managers and others seeking to improve their communication skills both on and off the job\n\nTarget Competencies\n. Verbal and non-verbal communication\n. Influencing others\n. Assertiveness\n. Active listening\n. Building rapport\n. Networking and giving feedback\n. Conflict management \nOutline\n\n\nEffective communication\n\n\n\nIntroduction to communication\nCommunication levels and definitions\nCommunication functions\nThe 4 principles of interpersonal communication\nElements of the communication process\nCommunication delivery aspects\nNon verbal communication\nBuilding rapport\nWhere can miscommunication occur?\nBarriers to effective communication\nOvercoming communication barriers\nThe communication funnel\n\n\n\nCommunication across cultures\n\n\n\nImproving cross-cultural communication: guidelines\n‘DiSC’ personal development profile\nStages of team development\nThe arts of persuasion\nAreas of growing your sphere of influence\nCommunicating within multi-cultural teams\nStages of team growth\nUniversal laws of persuasion: process\n\n\n\nActive listening\n\n\n\nHearing versus listening\nActive versus passive listening\nTips to improve active listening skills\n3 aspects of active listening\nActive listening skills inventory\nUsing different questioning techniques\nClosed and open questions\nProbing types questions\nPitfalls of leading questions\n\n\n\n\n\n\n\nCommunication behavior and conflict management\n\n\n\nAssertive\, passive and aggressive behaviors\nVerbal and non-verbal components of communication behaviors\nConflict management\nTypes of conflicts\nSources of conflicts\nConflict management styles\nEssential conflict management skills\nLearning to say ‘no’\nGuidelines for applying ‘no’\n\n\n\nConstructive feedback and criticism\n\n\n\nThe value of feedback\nPositive versus negative feedback\nGiving constructive criticism\nReceiving criticism\n\n\n\nEvent Coordinated by BASA Training \nYou can also visit our Online Courses Website Excel Elearning \nYou can also get an affordable ebook on ebooksnest.com \n\n\n\n\n\n\nRegistration Form\nPlease enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form.Applicant Details *FirstLast \n 3 Course Additional\n \n \n Email *EmailConfirm EmailPhone Number *Course Type *--- Select Choice ---CertificationsAccounting and FinanceAdministrationAuditing and GovernanceBankingBusiness Continuity and Crisis ManagementCommunication and Writing SkillsConferenceCustomer ServiceData Analytics and Artificial IntelligenceData Management and Business IntelligenceDigital Innovation and TransformationGovernment and Public SectorHuman Resources and TrainingInsurance and Financial ServicesInterpersonal Skills and Self DevelopmentIT Management and Cyber SecurityLeadership and ManagementManagementPlanning and Strategy ManagementProject ManagementPublic RelationsQuality and ProductivityRisk and ComplianceSafety and EnvironmentSecurity ManagementSelect the correct course category (typically found below in the course details)Course Name *Course VenuePretoria\, South AfricaDurban\, South AfricaCape Town\, South AfricaKigali\, RwandaHarare\, ZimbabweDubaiAdditional InformationOrganization Name *AddressAddress Line 2 *FirstLastAddress Line 3 *FirstLastOrganization Contact DetailsFirstLastNumber of Participants from organization\n\n\n\n Participants: 1\nUse the slider to chose whether you want to register only 1 or 10 participantsAdditional Participants detailsSubmit URL:https://basatraining.com/course/interpersonal-communication-skills-course/2026-11-11/ LOCATION:Pretoria\, 484 Hilda St\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa CATEGORIES:Communication and Writing Skills ATTACH;FMTTYPE=image/png:https://basatraining.com/wp-content/uploads/2024/10/interpersonal-communication.png ORGANIZER;CN="BASA":MAILTO:info@basatraining.com END:VEVENT BEGIN:VEVENT DTSTART;VALUE=DATE:20261111 DTEND;VALUE=DATE:20261116 DTSTAMP:20260204T071752Z CREATED:20250821T083732Z LAST-MODIFIED:20260204T071752Z UID:10034824-1794355200-1794787199@basatraining.com SUMMARY:Interpersonal Communication Skills Course DESCRIPTION:Interpersonal Communication Skills Course\nWhy Attend\nOrganizational success depends upon the ability of team members to improve their communication skills amongst each other using multiple means and channels. Our interactions with others determine how we are perceived and therefore\, each of these interactions is an opportunity to accomplish a planned purpose. Communicating effectively is one of the most powerful skills for achieving objectives\, be it on a personal or an organizational level. \nThis training course will help you develop the skills you need to focus on your purpose\, profile your audience and develop your message with clarity for an ideal impact and outcome. The ability to create an environment for open discussion and ongoing dialogue is crucial for communication success. The communication skills covered in this training course will help increase your ability to become better at active listening\, receiving and giving effective feedback\, dealing with different and diverse cultures\, and managing conflicts in order to improve quality of relationships and productivity. \nCourse Methodology\nThis course relies on self-analysis questionnaires so participants can find out and apply their preferred method of communicating with others. In addition\, case studies\, round table discussions as well as role plays will be used to make sure the contents of the course are clear and ready for implementation. \nCourse Objectives\nBy the end of the course\, participants will be able to: \n\nApply the skills necessary to communicate in an effective manner\nDemonstrate their ability to communicate across cultures\nEmploy techniques for listening actively and empathically\nManage interpersonal conflict\nHandle feedback and criticism constructively\n\nTarget Audience\nEmployees\, supervisors\, managers and others seeking to improve their communication skills both on and off the job\n\nTarget Competencies\n. Verbal and non-verbal communication\n. Influencing others\n. Assertiveness\n. Active listening\n. Building rapport\n. Networking and giving feedback\n. Conflict management \nOutline\n\n\nEffective communication\n\n\n\nIntroduction to communication\nCommunication levels and definitions\nCommunication functions\nThe 4 principles of interpersonal communication\nElements of the communication process\nCommunication delivery aspects\nNon verbal communication\nBuilding rapport\nWhere can miscommunication occur?\nBarriers to effective communication\nOvercoming communication barriers\nThe communication funnel\n\n\n\nCommunication across cultures\n\n\n\nImproving cross-cultural communication: guidelines\n‘DiSC’ personal development profile\nStages of team development\nThe arts of persuasion\nAreas of growing your sphere of influence\nCommunicating within multi-cultural teams\nStages of team growth\nUniversal laws of persuasion: process\n\n\n\nActive listening\n\n\n\nHearing versus listening\nActive versus passive listening\nTips to improve active listening skills\n3 aspects of active listening\nActive listening skills inventory\nUsing different questioning techniques\nClosed and open questions\nProbing types questions\nPitfalls of leading questions\n\n\n\n\n\n\n\nCommunication behavior and conflict management\n\n\n\nAssertive\, passive and aggressive behaviors\nVerbal and non-verbal components of communication behaviors\nConflict management\nTypes of conflicts\nSources of conflicts\nConflict management styles\nEssential conflict management skills\nLearning to say ‘no’\nGuidelines for applying ‘no’\n\n\n\nConstructive feedback and criticism\n\n\n\nThe value of feedback\nPositive versus negative feedback\nGiving constructive criticism\nReceiving criticism\n\n\n\nEvent Coordinated by BASA Training \nYou can also visit our Online Courses Website Excel Elearning \nYou can also get an affordable ebook on ebooksnest.com \n\n\n\n\n\n\nRegistration Form\nPlease enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form. \n Applicant Address Course\n \n \n Applicant Details *FirstLastEmail *EmailConfirm EmailPhone Number *Course Type *--- Select Choice ---CertificationsAccounting and FinanceAdministrationAuditing and GovernanceBankingBusiness Continuity and Crisis ManagementCommunication and Writing SkillsConferenceCustomer ServiceData Analytics and Artificial IntelligenceData Management and Business IntelligenceDigital Innovation and TransformationGovernment and Public SectorHuman Resources and TrainingInsurance and Financial ServicesInterpersonal Skills and Self DevelopmentIT Management and Cyber SecurityLeadership and ManagementManagementPlanning and Strategy ManagementProject ManagementPublic RelationsQuality and ProductivityRisk and ComplianceSafety and EnvironmentSecurity ManagementSelect the correct course category (typically found below in the course details)Course Name *Course VenuePretoria\, South AfricaDurban\, South AfricaCape Town\, South AfricaKigali\, RwandaHarare\, ZimbabweDubaiAdditional InformationOrganization Name *AddressAddress Line 2 *FirstLastAddress Line 3 *FirstLastOrganization Contact DetailsFirstLastNumber of Participants from organization\n\n\n\n Participants: 1\nUse the slider to chose whether you want to register only 1 or 10 participantsAdditional Participants detailsSubmit URL:https://basatraining.com/course/interpersonal-communication-skills-course-2/2026-11-11/ LOCATION:Pretoria\, 484 Hilda St\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa CATEGORIES:Communication and Writing Skills ATTACH;FMTTYPE=image/jpeg:https://basatraining.com/wp-content/uploads/2024/10/ert-SZkorB.jpg ORGANIZER;CN="BASA":MAILTO:info@basatraining.com END:VEVENT BEGIN:VEVENT DTSTART;VALUE=DATE:20261211 DTEND;VALUE=DATE:20261216 DTSTAMP:20260204T093313Z CREATED:20241001T220000Z LAST-MODIFIED:20260204T093313Z UID:10068459-1796947200-1797379199@basatraining.com SUMMARY:Interpersonal Communication Skills Course DESCRIPTION:Interpersonal Communication Skills Course\nWhy Attend\nOrganizational success depends upon the ability of team members to improve their communication skills amongst each other using multiple means and channels. Our interactions with others determine how we are perceived and therefore\, each of these interactions is an opportunity to accomplish a planned purpose. Communicating effectively is one of the most powerful skills for achieving objectives\, be it on a personal or an organizational level. \nThis training course will help you develop the skills you need to focus on your purpose\, profile your audience and develop your message with clarity for an ideal impact and outcome. The ability to create an environment for open discussion and ongoing dialogue is crucial for communication success. The communication skills covered in this training course will help increase your ability to become better at active listening\, receiving and giving effective feedback\, dealing with different and diverse cultures\, and managing conflicts in order to improve quality of relationships and productivity. \nCourse Methodology\nThis course relies on self-analysis questionnaires so participants can find out and apply their preferred method of communicating with others. In addition\, case studies\, round table discussions as well as role plays will be used to make sure the contents of the course are clear and ready for implementation. \nCourse Objectives\nBy the end of the course\, participants will be able to: \n\nApply the skills necessary to communicate in an effective manner\nDemonstrate their ability to communicate across cultures\nEmploy techniques for listening actively and empathically\nManage interpersonal conflict\nHandle feedback and criticism constructively\n\nTarget Audience\nEmployees\, supervisors\, managers and others seeking to improve their communication skills both on and off the job\n\nTarget Competencies\n. Verbal and non-verbal communication\n. Influencing others\n. Assertiveness\n. Active listening\n. Building rapport\n. Networking and giving feedback\n. Conflict management \nOutline\n\n\nEffective communication\n\n\n\nIntroduction to communication\nCommunication levels and definitions\nCommunication functions\nThe 4 principles of interpersonal communication\nElements of the communication process\nCommunication delivery aspects\nNon verbal communication\nBuilding rapport\nWhere can miscommunication occur?\nBarriers to effective communication\nOvercoming communication barriers\nThe communication funnel\n\n\n\nCommunication across cultures\n\n\n\nImproving cross-cultural communication: guidelines\n‘DiSC’ personal development profile\nStages of team development\nThe arts of persuasion\nAreas of growing your sphere of influence\nCommunicating within multi-cultural teams\nStages of team growth\nUniversal laws of persuasion: process\n\n\n\nActive listening\n\n\n\nHearing versus listening\nActive versus passive listening\nTips to improve active listening skills\n3 aspects of active listening\nActive listening skills inventory\nUsing different questioning techniques\nClosed and open questions\nProbing types questions\nPitfalls of leading questions\n\n\n\n\n\n\n\nCommunication behavior and conflict management\n\n\n\nAssertive\, passive and aggressive behaviors\nVerbal and non-verbal components of communication behaviors\nConflict management\nTypes of conflicts\nSources of conflicts\nConflict management styles\nEssential conflict management skills\nLearning to say ‘no’\nGuidelines for applying ‘no’\n\n\n\nConstructive feedback and criticism\n\n\n\nThe value of feedback\nPositive versus negative feedback\nGiving constructive criticism\nReceiving criticism\n\n\n\nEvent Coordinated by BASA Training \nYou can also visit our Online Courses Website Excel Elearning \nYou can also get an affordable ebook on ebooksnest.com \n\n\n\n\n\n\nRegistration Form\nPlease enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form.Applicant Details *FirstLastEmail *EmailConfirm EmailPhone Number * \n Line Number 3\n \n \n Course Type *--- Select Choice ---CertificationsAccounting and FinanceAdministrationAuditing and GovernanceBankingBusiness Continuity and Crisis ManagementCommunication and Writing SkillsConferenceCustomer ServiceData Analytics and Artificial IntelligenceData Management and Business IntelligenceDigital Innovation and TransformationGovernment and Public SectorHuman Resources and TrainingInsurance and Financial ServicesInterpersonal Skills and Self DevelopmentIT Management and Cyber SecurityLeadership and ManagementManagementPlanning and Strategy ManagementProject ManagementPublic RelationsQuality and ProductivityRisk and ComplianceSafety and EnvironmentSecurity ManagementSelect the correct course category (typically found below in the course details)Course Name *Course VenuePretoria\, South AfricaDurban\, South AfricaCape Town\, South AfricaKigali\, RwandaHarare\, ZimbabweDubaiAdditional InformationOrganization Name *AddressAddress Line 2 *FirstLastAddress Line 3 *FirstLastOrganization Contact DetailsFirstLastNumber of Participants from organization\n\n\n\n Participants: 1\nUse the slider to chose whether you want to register only 1 or 10 participantsAdditional Participants detailsSubmit URL:https://basatraining.com/course/interpersonal-communication-skills-course/2026-12-11/ LOCATION:Pretoria\, 484 Hilda St\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa CATEGORIES:Communication and Writing Skills ATTACH;FMTTYPE=image/png:https://basatraining.com/wp-content/uploads/2024/10/interpersonal-communication.png ORGANIZER;CN="BASA":MAILTO:info@basatraining.com END:VEVENT BEGIN:VEVENT DTSTART;VALUE=DATE:20261211 DTEND;VALUE=DATE:20261216 DTSTAMP:20260204T071752Z CREATED:20250821T083732Z LAST-MODIFIED:20260204T071752Z UID:10061571-1796947200-1797379199@basatraining.com SUMMARY:Interpersonal Communication Skills Course DESCRIPTION:Interpersonal Communication Skills Course\nWhy Attend\nOrganizational success depends upon the ability of team members to improve their communication skills amongst each other using multiple means and channels. Our interactions with others determine how we are perceived and therefore\, each of these interactions is an opportunity to accomplish a planned purpose. Communicating effectively is one of the most powerful skills for achieving objectives\, be it on a personal or an organizational level. \nThis training course will help you develop the skills you need to focus on your purpose\, profile your audience and develop your message with clarity for an ideal impact and outcome. The ability to create an environment for open discussion and ongoing dialogue is crucial for communication success. The communication skills covered in this training course will help increase your ability to become better at active listening\, receiving and giving effective feedback\, dealing with different and diverse cultures\, and managing conflicts in order to improve quality of relationships and productivity. \nCourse Methodology\nThis course relies on self-analysis questionnaires so participants can find out and apply their preferred method of communicating with others. In addition\, case studies\, round table discussions as well as role plays will be used to make sure the contents of the course are clear and ready for implementation. \nCourse Objectives\nBy the end of the course\, participants will be able to: \n\nApply the skills necessary to communicate in an effective manner\nDemonstrate their ability to communicate across cultures\nEmploy techniques for listening actively and empathically\nManage interpersonal conflict\nHandle feedback and criticism constructively\n\nTarget Audience\nEmployees\, supervisors\, managers and others seeking to improve their communication skills both on and off the job\n\nTarget Competencies\n. Verbal and non-verbal communication\n. Influencing others\n. Assertiveness\n. Active listening\n. Building rapport\n. Networking and giving feedback\n. Conflict management \nOutline\n\n\nEffective communication\n\n\n\nIntroduction to communication\nCommunication levels and definitions\nCommunication functions\nThe 4 principles of interpersonal communication\nElements of the communication process\nCommunication delivery aspects\nNon verbal communication\nBuilding rapport\nWhere can miscommunication occur?\nBarriers to effective communication\nOvercoming communication barriers\nThe communication funnel\n\n\n\nCommunication across cultures\n\n\n\nImproving cross-cultural communication: guidelines\n‘DiSC’ personal development profile\nStages of team development\nThe arts of persuasion\nAreas of growing your sphere of influence\nCommunicating within multi-cultural teams\nStages of team growth\nUniversal laws of persuasion: process\n\n\n\nActive listening\n\n\n\nHearing versus listening\nActive versus passive listening\nTips to improve active listening skills\n3 aspects of active listening\nActive listening skills inventory\nUsing different questioning techniques\nClosed and open questions\nProbing types questions\nPitfalls of leading questions\n\n\n\n\n\n\n\nCommunication behavior and conflict management\n\n\n\nAssertive\, passive and aggressive behaviors\nVerbal and non-verbal components of communication behaviors\nConflict management\nTypes of conflicts\nSources of conflicts\nConflict management styles\nEssential conflict management skills\nLearning to say ‘no’\nGuidelines for applying ‘no’\n\n\n\nConstructive feedback and criticism\n\n\n\nThe value of feedback\nPositive versus negative feedback\nGiving constructive criticism\nReceiving criticism\n\n\n\nEvent Coordinated by BASA Training \nYou can also visit our Online Courses Website Excel Elearning \nYou can also get an affordable ebook on ebooksnest.com \n\n\n\n\n\n\nRegistration Form\nPlease enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form.Applicant Details *FirstLastEmail *EmailConfirm EmailPhone Number *Course Type *--- Select Choice ---CertificationsAccounting and FinanceAdministrationAuditing and GovernanceBankingBusiness Continuity and Crisis ManagementCommunication and Writing SkillsConferenceCustomer ServiceData Analytics and Artificial IntelligenceData Management and Business IntelligenceDigital Innovation and TransformationGovernment and Public SectorHuman Resources and TrainingInsurance and Financial ServicesInterpersonal Skills and Self DevelopmentIT Management and Cyber SecurityLeadership and ManagementManagementPlanning and Strategy ManagementProject ManagementPublic RelationsQuality and ProductivityRisk and ComplianceSafety and EnvironmentSecurity ManagementSelect the correct course category (typically found below in the course details)Course Name *Course VenuePretoria\, South AfricaDurban\, South AfricaCape Town\, South AfricaKigali\, RwandaHarare\, ZimbabweDubaiAdditional Information \n Course Details 3\n \n \n Organization Name *AddressAddress Line 2 *FirstLastAddress Line 3 *FirstLastOrganization Contact DetailsFirstLastNumber of Participants from organization\n\n\n\n Participants: 1\nUse the slider to chose whether you want to register only 1 or 10 participantsAdditional Participants detailsSubmit URL:https://basatraining.com/course/interpersonal-communication-skills-course-2/2026-12-11/ LOCATION:Pretoria\, 484 Hilda St\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa CATEGORIES:Communication and Writing Skills ATTACH;FMTTYPE=image/jpeg:https://basatraining.com/wp-content/uploads/2024/10/ert-SZkorB.jpg ORGANIZER;CN="BASA":MAILTO:info@basatraining.com END:VEVENT BEGIN:VEVENT DTSTART;VALUE=DATE:20270111 DTEND;VALUE=DATE:20270116 DTSTAMP:20260204T093313Z CREATED:20241001T220000Z LAST-MODIFIED:20260204T093313Z UID:10068460-1799625600-1800057599@basatraining.com SUMMARY:Interpersonal Communication Skills Course DESCRIPTION:Interpersonal Communication Skills Course\nWhy Attend\nOrganizational success depends upon the ability of team members to improve their communication skills amongst each other using multiple means and channels. Our interactions with others determine how we are perceived and therefore\, each of these interactions is an opportunity to accomplish a planned purpose. Communicating effectively is one of the most powerful skills for achieving objectives\, be it on a personal or an organizational level. \nThis training course will help you develop the skills you need to focus on your purpose\, profile your audience and develop your message with clarity for an ideal impact and outcome. The ability to create an environment for open discussion and ongoing dialogue is crucial for communication success. The communication skills covered in this training course will help increase your ability to become better at active listening\, receiving and giving effective feedback\, dealing with different and diverse cultures\, and managing conflicts in order to improve quality of relationships and productivity. \nCourse Methodology\nThis course relies on self-analysis questionnaires so participants can find out and apply their preferred method of communicating with others. In addition\, case studies\, round table discussions as well as role plays will be used to make sure the contents of the course are clear and ready for implementation. \nCourse Objectives\nBy the end of the course\, participants will be able to: \n\nApply the skills necessary to communicate in an effective manner\nDemonstrate their ability to communicate across cultures\nEmploy techniques for listening actively and empathically\nManage interpersonal conflict\nHandle feedback and criticism constructively\n\nTarget Audience\nEmployees\, supervisors\, managers and others seeking to improve their communication skills both on and off the job\n\nTarget Competencies\n. Verbal and non-verbal communication\n. Influencing others\n. Assertiveness\n. Active listening\n. Building rapport\n. Networking and giving feedback\n. Conflict management \nOutline\n\n\nEffective communication\n\n\n\nIntroduction to communication\nCommunication levels and definitions\nCommunication functions\nThe 4 principles of interpersonal communication\nElements of the communication process\nCommunication delivery aspects\nNon verbal communication\nBuilding rapport\nWhere can miscommunication occur?\nBarriers to effective communication\nOvercoming communication barriers\nThe communication funnel\n\n\n\nCommunication across cultures\n\n\n\nImproving cross-cultural communication: guidelines\n‘DiSC’ personal development profile\nStages of team development\nThe arts of persuasion\nAreas of growing your sphere of influence\nCommunicating within multi-cultural teams\nStages of team growth\nUniversal laws of persuasion: process\n\n\n\nActive listening\n\n\n\nHearing versus listening\nActive versus passive listening\nTips to improve active listening skills\n3 aspects of active listening\nActive listening skills inventory\nUsing different questioning techniques\nClosed and open questions\nProbing types questions\nPitfalls of leading questions\n\n\n\n\n\n\n\nCommunication behavior and conflict management\n\n\n\nAssertive\, passive and aggressive behaviors\nVerbal and non-verbal components of communication behaviors\nConflict management\nTypes of conflicts\nSources of conflicts\nConflict management styles\nEssential conflict management skills\nLearning to say ‘no’\nGuidelines for applying ‘no’\n\n\n\nConstructive feedback and criticism\n\n\n\nThe value of feedback\nPositive versus negative feedback\nGiving constructive criticism\nReceiving criticism\n\n\n\nEvent Coordinated by BASA Training \nYou can also visit our Online Courses Website Excel Elearning \nYou can also get an affordable ebook on ebooksnest.com \n\n\n\n\n\n\nRegistration Form\nPlease enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form.Applicant Details *FirstLastEmail *EmailConfirm Email \n Name Organization of\n \n \n Phone Number *Course Type *--- Select Choice ---CertificationsAccounting and FinanceAdministrationAuditing and GovernanceBankingBusiness Continuity and Crisis ManagementCommunication and Writing SkillsConferenceCustomer ServiceData Analytics and Artificial IntelligenceData Management and Business IntelligenceDigital Innovation and TransformationGovernment and Public SectorHuman Resources and TrainingInsurance and Financial ServicesInterpersonal Skills and Self DevelopmentIT Management and Cyber SecurityLeadership and ManagementManagementPlanning and Strategy ManagementProject ManagementPublic RelationsQuality and ProductivityRisk and ComplianceSafety and EnvironmentSecurity ManagementSelect the correct course category (typically found below in the course details)Course Name *Course VenuePretoria\, South AfricaDurban\, South AfricaCape Town\, South AfricaKigali\, RwandaHarare\, ZimbabweDubaiAdditional InformationOrganization Name *AddressAddress Line 2 *FirstLastAddress Line 3 *FirstLastOrganization Contact DetailsFirstLastNumber of Participants from organization\n\n\n\n Participants: 1\nUse the slider to chose whether you want to register only 1 or 10 participantsAdditional Participants detailsSubmit URL:https://basatraining.com/course/interpersonal-communication-skills-course/2027-01-11/ LOCATION:Pretoria\, 484 Hilda St\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa CATEGORIES:Communication and Writing Skills ATTACH;FMTTYPE=image/png:https://basatraining.com/wp-content/uploads/2024/10/interpersonal-communication.png ORGANIZER;CN="BASA":MAILTO:info@basatraining.com END:VEVENT BEGIN:VEVENT DTSTART;VALUE=DATE:20270111 DTEND;VALUE=DATE:20270116 DTSTAMP:20260204T071752Z CREATED:20250821T083732Z LAST-MODIFIED:20260204T071752Z UID:10061572-1799625600-1800057599@basatraining.com SUMMARY:Interpersonal Communication Skills Course DESCRIPTION:Interpersonal Communication Skills Course\nWhy Attend\nOrganizational success depends upon the ability of team members to improve their communication skills amongst each other using multiple means and channels. Our interactions with others determine how we are perceived and therefore\, each of these interactions is an opportunity to accomplish a planned purpose. Communicating effectively is one of the most powerful skills for achieving objectives\, be it on a personal or an organizational level. \nThis training course will help you develop the skills you need to focus on your purpose\, profile your audience and develop your message with clarity for an ideal impact and outcome. The ability to create an environment for open discussion and ongoing dialogue is crucial for communication success. The communication skills covered in this training course will help increase your ability to become better at active listening\, receiving and giving effective feedback\, dealing with different and diverse cultures\, and managing conflicts in order to improve quality of relationships and productivity. \nCourse Methodology\nThis course relies on self-analysis questionnaires so participants can find out and apply their preferred method of communicating with others. In addition\, case studies\, round table discussions as well as role plays will be used to make sure the contents of the course are clear and ready for implementation. \nCourse Objectives\nBy the end of the course\, participants will be able to: \n\nApply the skills necessary to communicate in an effective manner\nDemonstrate their ability to communicate across cultures\nEmploy techniques for listening actively and empathically\nManage interpersonal conflict\nHandle feedback and criticism constructively\n\nTarget Audience\nEmployees\, supervisors\, managers and others seeking to improve their communication skills both on and off the job\n\nTarget Competencies\n. Verbal and non-verbal communication\n. Influencing others\n. Assertiveness\n. Active listening\n. Building rapport\n. Networking and giving feedback\n. Conflict management \nOutline\n\n\nEffective communication\n\n\n\nIntroduction to communication\nCommunication levels and definitions\nCommunication functions\nThe 4 principles of interpersonal communication\nElements of the communication process\nCommunication delivery aspects\nNon verbal communication\nBuilding rapport\nWhere can miscommunication occur?\nBarriers to effective communication\nOvercoming communication barriers\nThe communication funnel\n\n\n\nCommunication across cultures\n\n\n\nImproving cross-cultural communication: guidelines\n‘DiSC’ personal development profile\nStages of team development\nThe arts of persuasion\nAreas of growing your sphere of influence\nCommunicating within multi-cultural teams\nStages of team growth\nUniversal laws of persuasion: process\n\n\n\nActive listening\n\n\n\nHearing versus listening\nActive versus passive listening\nTips to improve active listening skills\n3 aspects of active listening\nActive listening skills inventory\nUsing different questioning techniques\nClosed and open questions\nProbing types questions\nPitfalls of leading questions\n\n\n\n\n\n\n\nCommunication behavior and conflict management\n\n\n\nAssertive\, passive and aggressive behaviors\nVerbal and non-verbal components of communication behaviors\nConflict management\nTypes of conflicts\nSources of conflicts\nConflict management styles\nEssential conflict management skills\nLearning to say ‘no’\nGuidelines for applying ‘no’\n\n\n\nConstructive feedback and criticism\n\n\n\nThe value of feedback\nPositive versus negative feedback\nGiving constructive criticism\nReceiving criticism\n\n\n\nEvent Coordinated by BASA Training \nYou can also visit our Online Courses Website Excel Elearning \nYou can also get an affordable ebook on ebooksnest.com \n\n\n\n\n\n\nRegistration Form\nPlease enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form. \n Organization Course Address\n \n \n Applicant Details *FirstLastEmail *EmailConfirm EmailPhone Number *Course Type *--- Select Choice ---CertificationsAccounting and FinanceAdministrationAuditing and GovernanceBankingBusiness Continuity and Crisis ManagementCommunication and Writing SkillsConferenceCustomer ServiceData Analytics and Artificial IntelligenceData Management and Business IntelligenceDigital Innovation and TransformationGovernment and Public SectorHuman Resources and TrainingInsurance and Financial ServicesInterpersonal Skills and Self DevelopmentIT Management and Cyber SecurityLeadership and ManagementManagementPlanning and Strategy ManagementProject ManagementPublic RelationsQuality and ProductivityRisk and ComplianceSafety and EnvironmentSecurity ManagementSelect the correct course category (typically found below in the course details)Course Name *Course VenuePretoria\, South AfricaDurban\, South AfricaCape Town\, South AfricaKigali\, RwandaHarare\, ZimbabweDubaiAdditional InformationOrganization Name *AddressAddress Line 2 *FirstLastAddress Line 3 *FirstLastOrganization Contact DetailsFirstLastNumber of Participants from organization\n\n\n\n Participants: 1\nUse the slider to chose whether you want to register only 1 or 10 participantsAdditional Participants detailsSubmit URL:https://basatraining.com/course/interpersonal-communication-skills-course-2/2027-01-11/ LOCATION:Pretoria\, 484 Hilda St\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa CATEGORIES:Communication and Writing Skills ATTACH;FMTTYPE=image/jpeg:https://basatraining.com/wp-content/uploads/2024/10/ert-SZkorB.jpg ORGANIZER;CN="BASA":MAILTO:info@basatraining.com END:VEVENT BEGIN:VEVENT DTSTART;VALUE=DATE:20270211 DTEND;VALUE=DATE:20270216 DTSTAMP:20260204T093313Z CREATED:20241001T220000Z LAST-MODIFIED:20260204T093313Z UID:10068461-1802304000-1802735999@basatraining.com SUMMARY:Interpersonal Communication Skills Course DESCRIPTION:Interpersonal Communication Skills Course\nWhy Attend\nOrganizational success depends upon the ability of team members to improve their communication skills amongst each other using multiple means and channels. Our interactions with others determine how we are perceived and therefore\, each of these interactions is an opportunity to accomplish a planned purpose. Communicating effectively is one of the most powerful skills for achieving objectives\, be it on a personal or an organizational level. \nThis training course will help you develop the skills you need to focus on your purpose\, profile your audience and develop your message with clarity for an ideal impact and outcome. The ability to create an environment for open discussion and ongoing dialogue is crucial for communication success. The communication skills covered in this training course will help increase your ability to become better at active listening\, receiving and giving effective feedback\, dealing with different and diverse cultures\, and managing conflicts in order to improve quality of relationships and productivity. \nCourse Methodology\nThis course relies on self-analysis questionnaires so participants can find out and apply their preferred method of communicating with others. In addition\, case studies\, round table discussions as well as role plays will be used to make sure the contents of the course are clear and ready for implementation. \nCourse Objectives\nBy the end of the course\, participants will be able to: \n\nApply the skills necessary to communicate in an effective manner\nDemonstrate their ability to communicate across cultures\nEmploy techniques for listening actively and empathically\nManage interpersonal conflict\nHandle feedback and criticism constructively\n\nTarget Audience\nEmployees\, supervisors\, managers and others seeking to improve their communication skills both on and off the job\n\nTarget Competencies\n. Verbal and non-verbal communication\n. Influencing others\n. Assertiveness\n. Active listening\n. Building rapport\n. Networking and giving feedback\n. Conflict management \nOutline\n\n\nEffective communication\n\n\n\nIntroduction to communication\nCommunication levels and definitions\nCommunication functions\nThe 4 principles of interpersonal communication\nElements of the communication process\nCommunication delivery aspects\nNon verbal communication\nBuilding rapport\nWhere can miscommunication occur?\nBarriers to effective communication\nOvercoming communication barriers\nThe communication funnel\n\n\n\nCommunication across cultures\n\n\n\nImproving cross-cultural communication: guidelines\n‘DiSC’ personal development profile\nStages of team development\nThe arts of persuasion\nAreas of growing your sphere of influence\nCommunicating within multi-cultural teams\nStages of team growth\nUniversal laws of persuasion: process\n\n\n\nActive listening\n\n\n\nHearing versus listening\nActive versus passive listening\nTips to improve active listening skills\n3 aspects of active listening\nActive listening skills inventory\nUsing different questioning techniques\nClosed and open questions\nProbing types questions\nPitfalls of leading questions\n\n\n\n\n\n\n\nCommunication behavior and conflict management\n\n\n\nAssertive\, passive and aggressive behaviors\nVerbal and non-verbal components of communication behaviors\nConflict management\nTypes of conflicts\nSources of conflicts\nConflict management styles\nEssential conflict management skills\nLearning to say ‘no’\nGuidelines for applying ‘no’\n\n\n\nConstructive feedback and criticism\n\n\n\nThe value of feedback\nPositive versus negative feedback\nGiving constructive criticism\nReceiving criticism\n\n\n\nEvent Coordinated by BASA Training \nYou can also visit our Online Courses Website Excel Elearning \nYou can also get an affordable ebook on ebooksnest.com \n\n\n\n\n\n\nRegistration Form\nPlease enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form.Applicant Details *FirstLastEmail *EmailConfirm EmailPhone Number *Course Type *--- Select Choice ---CertificationsAccounting and FinanceAdministrationAuditing and GovernanceBankingBusiness Continuity and Crisis ManagementCommunication and Writing SkillsConferenceCustomer ServiceData Analytics and Artificial IntelligenceData Management and Business IntelligenceDigital Innovation and TransformationGovernment and Public SectorHuman Resources and TrainingInsurance and Financial ServicesInterpersonal Skills and Self DevelopmentIT Management and Cyber SecurityLeadership and ManagementManagementPlanning and Strategy ManagementProject ManagementPublic RelationsQuality and ProductivityRisk and ComplianceSafety and EnvironmentSecurity ManagementSelect the correct course category (typically found below in the course details)Course Name *Course VenuePretoria\, South AfricaDurban\, South AfricaCape Town\, South AfricaKigali\, RwandaHarare\, ZimbabweDubaiAdditional InformationOrganization Name *AddressAddress Line 2 *FirstLastAddress Line 3 *FirstLast \n Details Contact Line\n \n \n Organization Contact DetailsFirstLastNumber of Participants from organization\n\n\n\n Participants: 1\nUse the slider to chose whether you want to register only 1 or 10 participantsAdditional Participants detailsSubmit URL:https://basatraining.com/course/interpersonal-communication-skills-course/2027-02-11/ LOCATION:Pretoria\, 484 Hilda St\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa CATEGORIES:Communication and Writing Skills ATTACH;FMTTYPE=image/png:https://basatraining.com/wp-content/uploads/2024/10/interpersonal-communication.png ORGANIZER;CN="BASA":MAILTO:info@basatraining.com END:VEVENT BEGIN:VEVENT DTSTART;VALUE=DATE:20270211 DTEND;VALUE=DATE:20270216 DTSTAMP:20260204T071752Z CREATED:20250821T083732Z LAST-MODIFIED:20260204T071752Z UID:10061573-1802304000-1802735999@basatraining.com SUMMARY:Interpersonal Communication Skills Course DESCRIPTION:Interpersonal Communication Skills Course\nWhy Attend\nOrganizational success depends upon the ability of team members to improve their communication skills amongst each other using multiple means and channels. Our interactions with others determine how we are perceived and therefore\, each of these interactions is an opportunity to accomplish a planned purpose. Communicating effectively is one of the most powerful skills for achieving objectives\, be it on a personal or an organizational level. \nThis training course will help you develop the skills you need to focus on your purpose\, profile your audience and develop your message with clarity for an ideal impact and outcome. The ability to create an environment for open discussion and ongoing dialogue is crucial for communication success. The communication skills covered in this training course will help increase your ability to become better at active listening\, receiving and giving effective feedback\, dealing with different and diverse cultures\, and managing conflicts in order to improve quality of relationships and productivity. \nCourse Methodology\nThis course relies on self-analysis questionnaires so participants can find out and apply their preferred method of communicating with others. In addition\, case studies\, round table discussions as well as role plays will be used to make sure the contents of the course are clear and ready for implementation. \nCourse Objectives\nBy the end of the course\, participants will be able to: \n\nApply the skills necessary to communicate in an effective manner\nDemonstrate their ability to communicate across cultures\nEmploy techniques for listening actively and empathically\nManage interpersonal conflict\nHandle feedback and criticism constructively\n\nTarget Audience\nEmployees\, supervisors\, managers and others seeking to improve their communication skills both on and off the job\n\nTarget Competencies\n. Verbal and non-verbal communication\n. Influencing others\n. Assertiveness\n. Active listening\n. Building rapport\n. Networking and giving feedback\n. Conflict management \nOutline\n\n\nEffective communication\n\n\n\nIntroduction to communication\nCommunication levels and definitions\nCommunication functions\nThe 4 principles of interpersonal communication\nElements of the communication process\nCommunication delivery aspects\nNon verbal communication\nBuilding rapport\nWhere can miscommunication occur?\nBarriers to effective communication\nOvercoming communication barriers\nThe communication funnel\n\n\n\nCommunication across cultures\n\n\n\nImproving cross-cultural communication: guidelines\n‘DiSC’ personal development profile\nStages of team development\nThe arts of persuasion\nAreas of growing your sphere of influence\nCommunicating within multi-cultural teams\nStages of team growth\nUniversal laws of persuasion: process\n\n\n\nActive listening\n\n\n\nHearing versus listening\nActive versus passive listening\nTips to improve active listening skills\n3 aspects of active listening\nActive listening skills inventory\nUsing different questioning techniques\nClosed and open questions\nProbing types questions\nPitfalls of leading questions\n\n\n\n\n\n\n\nCommunication behavior and conflict management\n\n\n\nAssertive\, passive and aggressive behaviors\nVerbal and non-verbal components of communication behaviors\nConflict management\nTypes of conflicts\nSources of conflicts\nConflict management styles\nEssential conflict management skills\nLearning to say ‘no’\nGuidelines for applying ‘no’\n\n\n\nConstructive feedback and criticism\n\n\n\nThe value of feedback\nPositive versus negative feedback\nGiving constructive criticism\nReceiving criticism\n\n\n\nEvent Coordinated by BASA Training \nYou can also visit our Online Courses Website Excel Elearning \nYou can also get an affordable ebook on ebooksnest.com \n\n\n\n\n\n\nRegistration Form\nPlease enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form.Applicant Details *FirstLastEmail *EmailConfirm EmailPhone Number *Course Type *--- Select Choice ---CertificationsAccounting and FinanceAdministrationAuditing and GovernanceBankingBusiness Continuity and Crisis ManagementCommunication and Writing SkillsConferenceCustomer ServiceData Analytics and Artificial IntelligenceData Management and Business IntelligenceDigital Innovation and TransformationGovernment and Public SectorHuman Resources and TrainingInsurance and Financial ServicesInterpersonal Skills and Self DevelopmentIT Management and Cyber SecurityLeadership and ManagementManagementPlanning and Strategy ManagementProject ManagementPublic RelationsQuality and ProductivityRisk and ComplianceSafety and EnvironmentSecurity ManagementSelect the correct course category (typically found below in the course details)Course Name *Course VenuePretoria\, South AfricaDurban\, South AfricaCape Town\, South AfricaKigali\, RwandaHarare\, ZimbabweDubaiAdditional InformationOrganization Name * \n Number Organization from\n \n \n AddressAddress Line 2 *FirstLastAddress Line 3 *FirstLastOrganization Contact DetailsFirstLastNumber of Participants from organization\n\n\n\n Participants: 1\nUse the slider to chose whether you want to register only 1 or 10 participantsAdditional Participants detailsSubmit URL:https://basatraining.com/course/interpersonal-communication-skills-course-2/2027-02-11/ LOCATION:Pretoria\, 484 Hilda St\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa CATEGORIES:Communication and Writing Skills ATTACH;FMTTYPE=image/jpeg:https://basatraining.com/wp-content/uploads/2024/10/ert-SZkorB.jpg ORGANIZER;CN="BASA":MAILTO:info@basatraining.com END:VEVENT BEGIN:VEVENT DTSTART;VALUE=DATE:20270311 DTEND;VALUE=DATE:20270316 DTSTAMP:20260204T093313Z CREATED:20241001T220000Z LAST-MODIFIED:20260204T093313Z UID:10068462-1804723200-1805155199@basatraining.com SUMMARY:Interpersonal Communication Skills Course DESCRIPTION:Interpersonal Communication Skills Course\nWhy Attend\nOrganizational success depends upon the ability of team members to improve their communication skills amongst each other using multiple means and channels. Our interactions with others determine how we are perceived and therefore\, each of these interactions is an opportunity to accomplish a planned purpose. Communicating effectively is one of the most powerful skills for achieving objectives\, be it on a personal or an organizational level. \nThis training course will help you develop the skills you need to focus on your purpose\, profile your audience and develop your message with clarity for an ideal impact and outcome. The ability to create an environment for open discussion and ongoing dialogue is crucial for communication success. The communication skills covered in this training course will help increase your ability to become better at active listening\, receiving and giving effective feedback\, dealing with different and diverse cultures\, and managing conflicts in order to improve quality of relationships and productivity. \nCourse Methodology\nThis course relies on self-analysis questionnaires so participants can find out and apply their preferred method of communicating with others. In addition\, case studies\, round table discussions as well as role plays will be used to make sure the contents of the course are clear and ready for implementation. \nCourse Objectives\nBy the end of the course\, participants will be able to: \n\nApply the skills necessary to communicate in an effective manner\nDemonstrate their ability to communicate across cultures\nEmploy techniques for listening actively and empathically\nManage interpersonal conflict\nHandle feedback and criticism constructively\n\nTarget Audience\nEmployees\, supervisors\, managers and others seeking to improve their communication skills both on and off the job\n\nTarget Competencies\n. Verbal and non-verbal communication\n. Influencing others\n. Assertiveness\n. Active listening\n. Building rapport\n. Networking and giving feedback\n. Conflict management \nOutline\n\n\nEffective communication\n\n\n\nIntroduction to communication\nCommunication levels and definitions\nCommunication functions\nThe 4 principles of interpersonal communication\nElements of the communication process\nCommunication delivery aspects\nNon verbal communication\nBuilding rapport\nWhere can miscommunication occur?\nBarriers to effective communication\nOvercoming communication barriers\nThe communication funnel\n\n\n\nCommunication across cultures\n\n\n\nImproving cross-cultural communication: guidelines\n‘DiSC’ personal development profile\nStages of team development\nThe arts of persuasion\nAreas of growing your sphere of influence\nCommunicating within multi-cultural teams\nStages of team growth\nUniversal laws of persuasion: process\n\n\n\nActive listening\n\n\n\nHearing versus listening\nActive versus passive listening\nTips to improve active listening skills\n3 aspects of active listening\nActive listening skills inventory\nUsing different questioning techniques\nClosed and open questions\nProbing types questions\nPitfalls of leading questions\n\n\n\n\n\n\n\nCommunication behavior and conflict management\n\n\n\nAssertive\, passive and aggressive behaviors\nVerbal and non-verbal components of communication behaviors\nConflict management\nTypes of conflicts\nSources of conflicts\nConflict management styles\nEssential conflict management skills\nLearning to say ‘no’\nGuidelines for applying ‘no’\n\n\n\nConstructive feedback and criticism\n\n\n\nThe value of feedback\nPositive versus negative feedback\nGiving constructive criticism\nReceiving criticism\n\n\n\nEvent Coordinated by BASA Training \nYou can also visit our Online Courses Website Excel Elearning \nYou can also get an affordable ebook on ebooksnest.com \n\n\n\n\n\n\nRegistration Form\nPlease enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form.Applicant Details *FirstLastEmail *EmailConfirm EmailPhone Number *Course Type *--- Select Choice ---CertificationsAccounting and FinanceAdministrationAuditing and GovernanceBankingBusiness Continuity and Crisis ManagementCommunication and Writing SkillsConferenceCustomer ServiceData Analytics and Artificial IntelligenceData Management and Business IntelligenceDigital Innovation and TransformationGovernment and Public SectorHuman Resources and TrainingInsurance and Financial ServicesInterpersonal Skills and Self DevelopmentIT Management and Cyber SecurityLeadership and ManagementManagementPlanning and Strategy ManagementProject ManagementPublic RelationsQuality and ProductivityRisk and ComplianceSafety and EnvironmentSecurity ManagementSelect the correct course category (typically found below in the course details)Course Name *Course VenuePretoria\, South AfricaDurban\, South AfricaCape Town\, South AfricaKigali\, RwandaHarare\, ZimbabweDubaiAdditional InformationOrganization Name *AddressAddress Line 2 *FirstLastAddress Line 3 *FirstLastOrganization Contact DetailsFirstLast \n Information 2 Course\n \n \n Number of Participants from organization\n\n\n\n Participants: 1\nUse the slider to chose whether you want to register only 1 or 10 participantsAdditional Participants detailsSubmit URL:https://basatraining.com/course/interpersonal-communication-skills-course/2027-03-11/ LOCATION:Pretoria\, 484 Hilda St\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa CATEGORIES:Communication and Writing Skills ATTACH;FMTTYPE=image/png:https://basatraining.com/wp-content/uploads/2024/10/interpersonal-communication.png ORGANIZER;CN="BASA":MAILTO:info@basatraining.com END:VEVENT BEGIN:VEVENT DTSTART;VALUE=DATE:20270311 DTEND;VALUE=DATE:20270316 DTSTAMP:20260204T071752Z CREATED:20250821T083732Z LAST-MODIFIED:20260204T071752Z UID:10061574-1804723200-1805155199@basatraining.com SUMMARY:Interpersonal Communication Skills Course DESCRIPTION:Interpersonal Communication Skills Course\nWhy Attend\nOrganizational success depends upon the ability of team members to improve their communication skills amongst each other using multiple means and channels. Our interactions with others determine how we are perceived and therefore\, each of these interactions is an opportunity to accomplish a planned purpose. Communicating effectively is one of the most powerful skills for achieving objectives\, be it on a personal or an organizational level. \nThis training course will help you develop the skills you need to focus on your purpose\, profile your audience and develop your message with clarity for an ideal impact and outcome. The ability to create an environment for open discussion and ongoing dialogue is crucial for communication success. The communication skills covered in this training course will help increase your ability to become better at active listening\, receiving and giving effective feedback\, dealing with different and diverse cultures\, and managing conflicts in order to improve quality of relationships and productivity. \nCourse Methodology\nThis course relies on self-analysis questionnaires so participants can find out and apply their preferred method of communicating with others. In addition\, case studies\, round table discussions as well as role plays will be used to make sure the contents of the course are clear and ready for implementation. \nCourse Objectives\nBy the end of the course\, participants will be able to: \n\nApply the skills necessary to communicate in an effective manner\nDemonstrate their ability to communicate across cultures\nEmploy techniques for listening actively and empathically\nManage interpersonal conflict\nHandle feedback and criticism constructively\n\nTarget Audience\nEmployees\, supervisors\, managers and others seeking to improve their communication skills both on and off the job\n\nTarget Competencies\n. Verbal and non-verbal communication\n. Influencing others\n. Assertiveness\n. Active listening\n. Building rapport\n. Networking and giving feedback\n. Conflict management \nOutline\n\n\nEffective communication\n\n\n\nIntroduction to communication\nCommunication levels and definitions\nCommunication functions\nThe 4 principles of interpersonal communication\nElements of the communication process\nCommunication delivery aspects\nNon verbal communication\nBuilding rapport\nWhere can miscommunication occur?\nBarriers to effective communication\nOvercoming communication barriers\nThe communication funnel\n\n\n\nCommunication across cultures\n\n\n\nImproving cross-cultural communication: guidelines\n‘DiSC’ personal development profile\nStages of team development\nThe arts of persuasion\nAreas of growing your sphere of influence\nCommunicating within multi-cultural teams\nStages of team growth\nUniversal laws of persuasion: process\n\n\n\nActive listening\n\n\n\nHearing versus listening\nActive versus passive listening\nTips to improve active listening skills\n3 aspects of active listening\nActive listening skills inventory\nUsing different questioning techniques\nClosed and open questions\nProbing types questions\nPitfalls of leading questions\n\n\n\n\n\n\n\nCommunication behavior and conflict management\n\n\n\nAssertive\, passive and aggressive behaviors\nVerbal and non-verbal components of communication behaviors\nConflict management\nTypes of conflicts\nSources of conflicts\nConflict management styles\nEssential conflict management skills\nLearning to say ‘no’\nGuidelines for applying ‘no’\n\n\n\nConstructive feedback and criticism\n\n\n\nThe value of feedback\nPositive versus negative feedback\nGiving constructive criticism\nReceiving criticism\n\n\n\nEvent Coordinated by BASA Training \nYou can also visit our Online Courses Website Excel Elearning \nYou can also get an affordable ebook on ebooksnest.com \n\n\n\n\n\n\nRegistration Form\nPlease enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form.Applicant Details *FirstLastEmail *EmailConfirm Email \n Line Address Name\n \n \n Phone Number *Course Type *--- Select Choice ---CertificationsAccounting and FinanceAdministrationAuditing and GovernanceBankingBusiness Continuity and Crisis ManagementCommunication and Writing SkillsConferenceCustomer ServiceData Analytics and Artificial IntelligenceData Management and Business IntelligenceDigital Innovation and TransformationGovernment and Public SectorHuman Resources and TrainingInsurance and Financial ServicesInterpersonal Skills and Self DevelopmentIT Management and Cyber SecurityLeadership and ManagementManagementPlanning and Strategy ManagementProject ManagementPublic RelationsQuality and ProductivityRisk and ComplianceSafety and EnvironmentSecurity ManagementSelect the correct course category (typically found below in the course details)Course Name *Course VenuePretoria\, South AfricaDurban\, South AfricaCape Town\, South AfricaKigali\, RwandaHarare\, ZimbabweDubaiAdditional InformationOrganization Name *AddressAddress Line 2 *FirstLastAddress Line 3 *FirstLastOrganization Contact DetailsFirstLastNumber of Participants from organization\n\n\n\n Participants: 1\nUse the slider to chose whether you want to register only 1 or 10 participantsAdditional Participants detailsSubmit URL:https://basatraining.com/course/interpersonal-communication-skills-course-2/2027-03-11/ LOCATION:Pretoria\, 484 Hilda St\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa CATEGORIES:Communication and Writing Skills ATTACH;FMTTYPE=image/jpeg:https://basatraining.com/wp-content/uploads/2024/10/ert-SZkorB.jpg ORGANIZER;CN="BASA":MAILTO:info@basatraining.com END:VEVENT BEGIN:VEVENT DTSTART;VALUE=DATE:20270411 DTEND;VALUE=DATE:20270416 DTSTAMP:20260204T093313Z CREATED:20241001T220000Z LAST-MODIFIED:20260204T093313Z UID:10068463-1807401600-1807833599@basatraining.com SUMMARY:Interpersonal Communication Skills Course DESCRIPTION:Interpersonal Communication Skills Course\nWhy Attend\nOrganizational success depends upon the ability of team members to improve their communication skills amongst each other using multiple means and channels. Our interactions with others determine how we are perceived and therefore\, each of these interactions is an opportunity to accomplish a planned purpose. Communicating effectively is one of the most powerful skills for achieving objectives\, be it on a personal or an organizational level. \nThis training course will help you develop the skills you need to focus on your purpose\, profile your audience and develop your message with clarity for an ideal impact and outcome. The ability to create an environment for open discussion and ongoing dialogue is crucial for communication success. The communication skills covered in this training course will help increase your ability to become better at active listening\, receiving and giving effective feedback\, dealing with different and diverse cultures\, and managing conflicts in order to improve quality of relationships and productivity. \nCourse Methodology\nThis course relies on self-analysis questionnaires so participants can find out and apply their preferred method of communicating with others. In addition\, case studies\, round table discussions as well as role plays will be used to make sure the contents of the course are clear and ready for implementation. \nCourse Objectives\nBy the end of the course\, participants will be able to: \n\nApply the skills necessary to communicate in an effective manner\nDemonstrate their ability to communicate across cultures\nEmploy techniques for listening actively and empathically\nManage interpersonal conflict\nHandle feedback and criticism constructively\n\nTarget Audience\nEmployees\, supervisors\, managers and others seeking to improve their communication skills both on and off the job\n\nTarget Competencies\n. Verbal and non-verbal communication\n. Influencing others\n. Assertiveness\n. Active listening\n. Building rapport\n. Networking and giving feedback\n. Conflict management \nOutline\n\n\nEffective communication\n\n\n\nIntroduction to communication\nCommunication levels and definitions\nCommunication functions\nThe 4 principles of interpersonal communication\nElements of the communication process\nCommunication delivery aspects\nNon verbal communication\nBuilding rapport\nWhere can miscommunication occur?\nBarriers to effective communication\nOvercoming communication barriers\nThe communication funnel\n\n\n\nCommunication across cultures\n\n\n\nImproving cross-cultural communication: guidelines\n‘DiSC’ personal development profile\nStages of team development\nThe arts of persuasion\nAreas of growing your sphere of influence\nCommunicating within multi-cultural teams\nStages of team growth\nUniversal laws of persuasion: process\n\n\n\nActive listening\n\n\n\nHearing versus listening\nActive versus passive listening\nTips to improve active listening skills\n3 aspects of active listening\nActive listening skills inventory\nUsing different questioning techniques\nClosed and open questions\nProbing types questions\nPitfalls of leading questions\n\n\n\n\n\n\n\nCommunication behavior and conflict management\n\n\n\nAssertive\, passive and aggressive behaviors\nVerbal and non-verbal components of communication behaviors\nConflict management\nTypes of conflicts\nSources of conflicts\nConflict management styles\nEssential conflict management skills\nLearning to say ‘no’\nGuidelines for applying ‘no’\n\n\n\nConstructive feedback and criticism\n\n\n\nThe value of feedback\nPositive versus negative feedback\nGiving constructive criticism\nReceiving criticism\n\n\n\nEvent Coordinated by BASA Training \nYou can also visit our Online Courses Website Excel Elearning \nYou can also get an affordable ebook on ebooksnest.com \n\n\n\n\n\n\nRegistration Form\nPlease enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form.Applicant Details *FirstLastEmail *EmailConfirm EmailPhone Number *Course Type *--- Select Choice ---CertificationsAccounting and FinanceAdministrationAuditing and GovernanceBankingBusiness Continuity and Crisis ManagementCommunication and Writing SkillsConferenceCustomer ServiceData Analytics and Artificial IntelligenceData Management and Business IntelligenceDigital Innovation and TransformationGovernment and Public SectorHuman Resources and TrainingInsurance and Financial ServicesInterpersonal Skills and Self DevelopmentIT Management and Cyber SecurityLeadership and ManagementManagementPlanning and Strategy ManagementProject ManagementPublic RelationsQuality and ProductivityRisk and ComplianceSafety and EnvironmentSecurity ManagementSelect the correct course category (typically found below in the course details)Course Name *Course VenuePretoria\, South AfricaDurban\, South AfricaCape Town\, South AfricaKigali\, RwandaHarare\, ZimbabweDubaiAdditional Information \n Venue Details Email\n \n \n Organization Name *AddressAddress Line 2 *FirstLastAddress Line 3 *FirstLastOrganization Contact DetailsFirstLastNumber of Participants from organization\n\n\n\n Participants: 1\nUse the slider to chose whether you want to register only 1 or 10 participantsAdditional Participants detailsSubmit URL:https://basatraining.com/course/interpersonal-communication-skills-course/2027-04-11/ LOCATION:Pretoria\, 484 Hilda St\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa CATEGORIES:Communication and Writing Skills ATTACH;FMTTYPE=image/png:https://basatraining.com/wp-content/uploads/2024/10/interpersonal-communication.png ORGANIZER;CN="BASA":MAILTO:info@basatraining.com END:VEVENT BEGIN:VEVENT DTSTART;VALUE=DATE:20270411 DTEND;VALUE=DATE:20270416 DTSTAMP:20260204T071752Z CREATED:20250821T083732Z LAST-MODIFIED:20260204T071752Z UID:10061575-1807401600-1807833599@basatraining.com SUMMARY:Interpersonal Communication Skills Course DESCRIPTION:Interpersonal Communication Skills Course\nWhy Attend\nOrganizational success depends upon the ability of team members to improve their communication skills amongst each other using multiple means and channels. Our interactions with others determine how we are perceived and therefore\, each of these interactions is an opportunity to accomplish a planned purpose. Communicating effectively is one of the most powerful skills for achieving objectives\, be it on a personal or an organizational level. \nThis training course will help you develop the skills you need to focus on your purpose\, profile your audience and develop your message with clarity for an ideal impact and outcome. The ability to create an environment for open discussion and ongoing dialogue is crucial for communication success. The communication skills covered in this training course will help increase your ability to become better at active listening\, receiving and giving effective feedback\, dealing with different and diverse cultures\, and managing conflicts in order to improve quality of relationships and productivity. \nCourse Methodology\nThis course relies on self-analysis questionnaires so participants can find out and apply their preferred method of communicating with others. In addition\, case studies\, round table discussions as well as role plays will be used to make sure the contents of the course are clear and ready for implementation. \nCourse Objectives\nBy the end of the course\, participants will be able to: \n\nApply the skills necessary to communicate in an effective manner\nDemonstrate their ability to communicate across cultures\nEmploy techniques for listening actively and empathically\nManage interpersonal conflict\nHandle feedback and criticism constructively\n\nTarget Audience\nEmployees\, supervisors\, managers and others seeking to improve their communication skills both on and off the job\n\nTarget Competencies\n. Verbal and non-verbal communication\n. Influencing others\n. Assertiveness\n. Active listening\n. Building rapport\n. Networking and giving feedback\n. Conflict management \nOutline\n\n\nEffective communication\n\n\n\nIntroduction to communication\nCommunication levels and definitions\nCommunication functions\nThe 4 principles of interpersonal communication\nElements of the communication process\nCommunication delivery aspects\nNon verbal communication\nBuilding rapport\nWhere can miscommunication occur?\nBarriers to effective communication\nOvercoming communication barriers\nThe communication funnel\n\n\n\nCommunication across cultures\n\n\n\nImproving cross-cultural communication: guidelines\n‘DiSC’ personal development profile\nStages of team development\nThe arts of persuasion\nAreas of growing your sphere of influence\nCommunicating within multi-cultural teams\nStages of team growth\nUniversal laws of persuasion: process\n\n\n\nActive listening\n\n\n\nHearing versus listening\nActive versus passive listening\nTips to improve active listening skills\n3 aspects of active listening\nActive listening skills inventory\nUsing different questioning techniques\nClosed and open questions\nProbing types questions\nPitfalls of leading questions\n\n\n\n\n\n\n\nCommunication behavior and conflict management\n\n\n\nAssertive\, passive and aggressive behaviors\nVerbal and non-verbal components of communication behaviors\nConflict management\nTypes of conflicts\nSources of conflicts\nConflict management styles\nEssential conflict management skills\nLearning to say ‘no’\nGuidelines for applying ‘no’\n\n\n\nConstructive feedback and criticism\n\n\n\nThe value of feedback\nPositive versus negative feedback\nGiving constructive criticism\nReceiving criticism\n\n\n\nEvent Coordinated by BASA Training \nYou can also visit our Online Courses Website Excel Elearning \nYou can also get an affordable ebook on ebooksnest.com \n\n\n\n\n\n\nRegistration Form\nPlease enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form.Applicant Details *FirstLastEmail *EmailConfirm EmailPhone Number * \n Email Name from\n \n \n Course Type *--- Select Choice ---CertificationsAccounting and FinanceAdministrationAuditing and GovernanceBankingBusiness Continuity and Crisis ManagementCommunication and Writing SkillsConferenceCustomer ServiceData Analytics and Artificial IntelligenceData Management and Business IntelligenceDigital Innovation and TransformationGovernment and Public SectorHuman Resources and TrainingInsurance and Financial ServicesInterpersonal Skills and Self DevelopmentIT Management and Cyber SecurityLeadership and ManagementManagementPlanning and Strategy ManagementProject ManagementPublic RelationsQuality and ProductivityRisk and ComplianceSafety and EnvironmentSecurity ManagementSelect the correct course category (typically found below in the course details)Course Name *Course VenuePretoria\, South AfricaDurban\, South AfricaCape Town\, South AfricaKigali\, RwandaHarare\, ZimbabweDubaiAdditional InformationOrganization Name *AddressAddress Line 2 *FirstLastAddress Line 3 *FirstLastOrganization Contact DetailsFirstLastNumber of Participants from organization\n\n\n\n Participants: 1\nUse the slider to chose whether you want to register only 1 or 10 participantsAdditional Participants detailsSubmit URL:https://basatraining.com/course/interpersonal-communication-skills-course-2/2027-04-11/ LOCATION:Pretoria\, 484 Hilda St\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa CATEGORIES:Communication and Writing Skills ATTACH;FMTTYPE=image/jpeg:https://basatraining.com/wp-content/uploads/2024/10/ert-SZkorB.jpg ORGANIZER;CN="BASA":MAILTO:info@basatraining.com END:VEVENT BEGIN:VEVENT DTSTART;VALUE=DATE:20270511 DTEND;VALUE=DATE:20270516 DTSTAMP:20260204T093313Z CREATED:20241001T220000Z LAST-MODIFIED:20260204T093313Z UID:10068464-1809993600-1810425599@basatraining.com SUMMARY:Interpersonal Communication Skills Course DESCRIPTION:Interpersonal Communication Skills Course\nWhy Attend\nOrganizational success depends upon the ability of team members to improve their communication skills amongst each other using multiple means and channels. Our interactions with others determine how we are perceived and therefore\, each of these interactions is an opportunity to accomplish a planned purpose. Communicating effectively is one of the most powerful skills for achieving objectives\, be it on a personal or an organizational level. \nThis training course will help you develop the skills you need to focus on your purpose\, profile your audience and develop your message with clarity for an ideal impact and outcome. The ability to create an environment for open discussion and ongoing dialogue is crucial for communication success. The communication skills covered in this training course will help increase your ability to become better at active listening\, receiving and giving effective feedback\, dealing with different and diverse cultures\, and managing conflicts in order to improve quality of relationships and productivity. \nCourse Methodology\nThis course relies on self-analysis questionnaires so participants can find out and apply their preferred method of communicating with others. In addition\, case studies\, round table discussions as well as role plays will be used to make sure the contents of the course are clear and ready for implementation. \nCourse Objectives\nBy the end of the course\, participants will be able to: \n\nApply the skills necessary to communicate in an effective manner\nDemonstrate their ability to communicate across cultures\nEmploy techniques for listening actively and empathically\nManage interpersonal conflict\nHandle feedback and criticism constructively\n\nTarget Audience\nEmployees\, supervisors\, managers and others seeking to improve their communication skills both on and off the job\n\nTarget Competencies\n. Verbal and non-verbal communication\n. Influencing others\n. Assertiveness\n. Active listening\n. Building rapport\n. Networking and giving feedback\n. Conflict management \nOutline\n\n\nEffective communication\n\n\n\nIntroduction to communication\nCommunication levels and definitions\nCommunication functions\nThe 4 principles of interpersonal communication\nElements of the communication process\nCommunication delivery aspects\nNon verbal communication\nBuilding rapport\nWhere can miscommunication occur?\nBarriers to effective communication\nOvercoming communication barriers\nThe communication funnel\n\n\n\nCommunication across cultures\n\n\n\nImproving cross-cultural communication: guidelines\n‘DiSC’ personal development profile\nStages of team development\nThe arts of persuasion\nAreas of growing your sphere of influence\nCommunicating within multi-cultural teams\nStages of team growth\nUniversal laws of persuasion: process\n\n\n\nActive listening\n\n\n\nHearing versus listening\nActive versus passive listening\nTips to improve active listening skills\n3 aspects of active listening\nActive listening skills inventory\nUsing different questioning techniques\nClosed and open questions\nProbing types questions\nPitfalls of leading questions\n\n\n\n\n\n\n\nCommunication behavior and conflict management\n\n\n\nAssertive\, passive and aggressive behaviors\nVerbal and non-verbal components of communication behaviors\nConflict management\nTypes of conflicts\nSources of conflicts\nConflict management styles\nEssential conflict management skills\nLearning to say ‘no’\nGuidelines for applying ‘no’\n\n\n\nConstructive feedback and criticism\n\n\n\nThe value of feedback\nPositive versus negative feedback\nGiving constructive criticism\nReceiving criticism\n\n\n\nEvent Coordinated by BASA Training \nYou can also visit our Online Courses Website Excel Elearning \nYou can also get an affordable ebook on ebooksnest.com \n\n\n\n\n\n\nRegistration Form\nPlease enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form.Applicant Details *FirstLastEmail *EmailConfirm EmailPhone Number * \n of details from\n \n \n Course Type *--- Select Choice ---CertificationsAccounting and FinanceAdministrationAuditing and GovernanceBankingBusiness Continuity and Crisis ManagementCommunication and Writing SkillsConferenceCustomer ServiceData Analytics and Artificial IntelligenceData Management and Business IntelligenceDigital Innovation and TransformationGovernment and Public SectorHuman Resources and TrainingInsurance and Financial ServicesInterpersonal Skills and Self DevelopmentIT Management and Cyber SecurityLeadership and ManagementManagementPlanning and Strategy ManagementProject ManagementPublic RelationsQuality and ProductivityRisk and ComplianceSafety and EnvironmentSecurity ManagementSelect the correct course category (typically found below in the course details)Course Name *Course VenuePretoria\, South AfricaDurban\, South AfricaCape Town\, South AfricaKigali\, RwandaHarare\, ZimbabweDubaiAdditional InformationOrganization Name *AddressAddress Line 2 *FirstLastAddress Line 3 *FirstLastOrganization Contact DetailsFirstLastNumber of Participants from organization\n\n\n\n Participants: 1\nUse the slider to chose whether you want to register only 1 or 10 participantsAdditional Participants detailsSubmit URL:https://basatraining.com/course/interpersonal-communication-skills-course/2027-05-11/ LOCATION:Pretoria\, 484 Hilda St\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa CATEGORIES:Communication and Writing Skills ATTACH;FMTTYPE=image/png:https://basatraining.com/wp-content/uploads/2024/10/interpersonal-communication.png ORGANIZER;CN="BASA":MAILTO:info@basatraining.com END:VEVENT BEGIN:VEVENT DTSTART;VALUE=DATE:20270511 DTEND;VALUE=DATE:20270516 DTSTAMP:20260204T071752Z CREATED:20250821T083732Z LAST-MODIFIED:20260204T071752Z UID:10061576-1809993600-1810425599@basatraining.com SUMMARY:Interpersonal Communication Skills Course DESCRIPTION:Interpersonal Communication Skills Course\nWhy Attend\nOrganizational success depends upon the ability of team members to improve their communication skills amongst each other using multiple means and channels. Our interactions with others determine how we are perceived and therefore\, each of these interactions is an opportunity to accomplish a planned purpose. Communicating effectively is one of the most powerful skills for achieving objectives\, be it on a personal or an organizational level. \nThis training course will help you develop the skills you need to focus on your purpose\, profile your audience and develop your message with clarity for an ideal impact and outcome. The ability to create an environment for open discussion and ongoing dialogue is crucial for communication success. The communication skills covered in this training course will help increase your ability to become better at active listening\, receiving and giving effective feedback\, dealing with different and diverse cultures\, and managing conflicts in order to improve quality of relationships and productivity. \nCourse Methodology\nThis course relies on self-analysis questionnaires so participants can find out and apply their preferred method of communicating with others. In addition\, case studies\, round table discussions as well as role plays will be used to make sure the contents of the course are clear and ready for implementation. \nCourse Objectives\nBy the end of the course\, participants will be able to: \n\nApply the skills necessary to communicate in an effective manner\nDemonstrate their ability to communicate across cultures\nEmploy techniques for listening actively and empathically\nManage interpersonal conflict\nHandle feedback and criticism constructively\n\nTarget Audience\nEmployees\, supervisors\, managers and others seeking to improve their communication skills both on and off the job\n\nTarget Competencies\n. Verbal and non-verbal communication\n. Influencing others\n. Assertiveness\n. Active listening\n. Building rapport\n. Networking and giving feedback\n. Conflict management \nOutline\n\n\nEffective communication\n\n\n\nIntroduction to communication\nCommunication levels and definitions\nCommunication functions\nThe 4 principles of interpersonal communication\nElements of the communication process\nCommunication delivery aspects\nNon verbal communication\nBuilding rapport\nWhere can miscommunication occur?\nBarriers to effective communication\nOvercoming communication barriers\nThe communication funnel\n\n\n\nCommunication across cultures\n\n\n\nImproving cross-cultural communication: guidelines\n‘DiSC’ personal development profile\nStages of team development\nThe arts of persuasion\nAreas of growing your sphere of influence\nCommunicating within multi-cultural teams\nStages of team growth\nUniversal laws of persuasion: process\n\n\n\nActive listening\n\n\n\nHearing versus listening\nActive versus passive listening\nTips to improve active listening skills\n3 aspects of active listening\nActive listening skills inventory\nUsing different questioning techniques\nClosed and open questions\nProbing types questions\nPitfalls of leading questions\n\n\n\n\n\n\n\nCommunication behavior and conflict management\n\n\n\nAssertive\, passive and aggressive behaviors\nVerbal and non-verbal components of communication behaviors\nConflict management\nTypes of conflicts\nSources of conflicts\nConflict management styles\nEssential conflict management skills\nLearning to say ‘no’\nGuidelines for applying ‘no’\n\n\n\nConstructive feedback and criticism\n\n\n\nThe value of feedback\nPositive versus negative feedback\nGiving constructive criticism\nReceiving criticism\n\n\n\nEvent Coordinated by BASA Training \nYou can also visit our Online Courses Website Excel Elearning \nYou can also get an affordable ebook on ebooksnest.com \n\n\n\n\n\n\nRegistration Form\nPlease enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form.Applicant Details *FirstLastEmail *EmailConfirm Email \n Course Line Type\n \n \n Phone Number *Course Type *--- Select Choice ---CertificationsAccounting and FinanceAdministrationAuditing and GovernanceBankingBusiness Continuity and Crisis ManagementCommunication and Writing SkillsConferenceCustomer ServiceData Analytics and Artificial IntelligenceData Management and Business IntelligenceDigital Innovation and TransformationGovernment and Public SectorHuman Resources and TrainingInsurance and Financial ServicesInterpersonal Skills and Self DevelopmentIT Management and Cyber SecurityLeadership and ManagementManagementPlanning and Strategy ManagementProject ManagementPublic RelationsQuality and ProductivityRisk and ComplianceSafety and EnvironmentSecurity ManagementSelect the correct course category (typically found below in the course details)Course Name *Course VenuePretoria\, South AfricaDurban\, South AfricaCape Town\, South AfricaKigali\, RwandaHarare\, ZimbabweDubaiAdditional InformationOrganization Name *AddressAddress Line 2 *FirstLastAddress Line 3 *FirstLastOrganization Contact DetailsFirstLastNumber of Participants from organization\n\n\n\n Participants: 1\nUse the slider to chose whether you want to register only 1 or 10 participantsAdditional Participants detailsSubmit URL:https://basatraining.com/course/interpersonal-communication-skills-course-2/2027-05-11/ LOCATION:Pretoria\, 484 Hilda St\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa CATEGORIES:Communication and Writing Skills ATTACH;FMTTYPE=image/jpeg:https://basatraining.com/wp-content/uploads/2024/10/ert-SZkorB.jpg ORGANIZER;CN="BASA":MAILTO:info@basatraining.com END:VEVENT BEGIN:VEVENT DTSTART;VALUE=DATE:20270611 DTEND;VALUE=DATE:20270616 DTSTAMP:20260204T093313Z CREATED:20241001T220000Z LAST-MODIFIED:20260204T093313Z UID:10068465-1812672000-1813103999@basatraining.com SUMMARY:Interpersonal Communication Skills Course DESCRIPTION:Interpersonal Communication Skills Course\nWhy Attend\nOrganizational success depends upon the ability of team members to improve their communication skills amongst each other using multiple means and channels. Our interactions with others determine how we are perceived and therefore\, each of these interactions is an opportunity to accomplish a planned purpose. Communicating effectively is one of the most powerful skills for achieving objectives\, be it on a personal or an organizational level. \nThis training course will help you develop the skills you need to focus on your purpose\, profile your audience and develop your message with clarity for an ideal impact and outcome. The ability to create an environment for open discussion and ongoing dialogue is crucial for communication success. The communication skills covered in this training course will help increase your ability to become better at active listening\, receiving and giving effective feedback\, dealing with different and diverse cultures\, and managing conflicts in order to improve quality of relationships and productivity. \nCourse Methodology\nThis course relies on self-analysis questionnaires so participants can find out and apply their preferred method of communicating with others. In addition\, case studies\, round table discussions as well as role plays will be used to make sure the contents of the course are clear and ready for implementation. \nCourse Objectives\nBy the end of the course\, participants will be able to: \n\nApply the skills necessary to communicate in an effective manner\nDemonstrate their ability to communicate across cultures\nEmploy techniques for listening actively and empathically\nManage interpersonal conflict\nHandle feedback and criticism constructively\n\nTarget Audience\nEmployees\, supervisors\, managers and others seeking to improve their communication skills both on and off the job\n\nTarget Competencies\n. Verbal and non-verbal communication\n. Influencing others\n. Assertiveness\n. Active listening\n. Building rapport\n. Networking and giving feedback\n. Conflict management \nOutline\n\n\nEffective communication\n\n\n\nIntroduction to communication\nCommunication levels and definitions\nCommunication functions\nThe 4 principles of interpersonal communication\nElements of the communication process\nCommunication delivery aspects\nNon verbal communication\nBuilding rapport\nWhere can miscommunication occur?\nBarriers to effective communication\nOvercoming communication barriers\nThe communication funnel\n\n\n\nCommunication across cultures\n\n\n\nImproving cross-cultural communication: guidelines\n‘DiSC’ personal development profile\nStages of team development\nThe arts of persuasion\nAreas of growing your sphere of influence\nCommunicating within multi-cultural teams\nStages of team growth\nUniversal laws of persuasion: process\n\n\n\nActive listening\n\n\n\nHearing versus listening\nActive versus passive listening\nTips to improve active listening skills\n3 aspects of active listening\nActive listening skills inventory\nUsing different questioning techniques\nClosed and open questions\nProbing types questions\nPitfalls of leading questions\n\n\n\n\n\n\n\nCommunication behavior and conflict management\n\n\n\nAssertive\, passive and aggressive behaviors\nVerbal and non-verbal components of communication behaviors\nConflict management\nTypes of conflicts\nSources of conflicts\nConflict management styles\nEssential conflict management skills\nLearning to say ‘no’\nGuidelines for applying ‘no’\n\n\n\nConstructive feedback and criticism\n\n\n\nThe value of feedback\nPositive versus negative feedback\nGiving constructive criticism\nReceiving criticism\n\n\n\nEvent Coordinated by BASA Training \nYou can also visit our Online Courses Website Excel Elearning \nYou can also get an affordable ebook on ebooksnest.com \n\n\n\n\n\n\nRegistration Form\nPlease enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form.Applicant Details *FirstLastEmail *EmailConfirm EmailPhone Number *Course Type *--- Select Choice ---CertificationsAccounting and FinanceAdministrationAuditing and GovernanceBankingBusiness Continuity and Crisis ManagementCommunication and Writing SkillsConferenceCustomer ServiceData Analytics and Artificial IntelligenceData Management and Business IntelligenceDigital Innovation and TransformationGovernment and Public SectorHuman Resources and TrainingInsurance and Financial ServicesInterpersonal Skills and Self DevelopmentIT Management and Cyber SecurityLeadership and ManagementManagementPlanning and Strategy ManagementProject ManagementPublic RelationsQuality and ProductivityRisk and ComplianceSafety and EnvironmentSecurity ManagementSelect the correct course category (typically found below in the course details) \n Additional Type Course\n \n \n Course Name *Course VenuePretoria\, South AfricaDurban\, South AfricaCape Town\, South AfricaKigali\, RwandaHarare\, ZimbabweDubaiAdditional InformationOrganization Name *AddressAddress Line 2 *FirstLastAddress Line 3 *FirstLastOrganization Contact DetailsFirstLastNumber of Participants from organization\n\n\n\n Participants: 1\nUse the slider to chose whether you want to register only 1 or 10 participantsAdditional Participants detailsSubmit URL:https://basatraining.com/course/interpersonal-communication-skills-course/2027-06-11/ LOCATION:Pretoria\, 484 Hilda St\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa CATEGORIES:Communication and Writing Skills ATTACH;FMTTYPE=image/png:https://basatraining.com/wp-content/uploads/2024/10/interpersonal-communication.png ORGANIZER;CN="BASA":MAILTO:info@basatraining.com END:VEVENT BEGIN:VEVENT DTSTART;VALUE=DATE:20270611 DTEND;VALUE=DATE:20270616 DTSTAMP:20260204T071752Z CREATED:20250821T083732Z LAST-MODIFIED:20260204T071752Z UID:10061577-1812672000-1813103999@basatraining.com SUMMARY:Interpersonal Communication Skills Course DESCRIPTION:Interpersonal Communication Skills Course\nWhy Attend\nOrganizational success depends upon the ability of team members to improve their communication skills amongst each other using multiple means and channels. Our interactions with others determine how we are perceived and therefore\, each of these interactions is an opportunity to accomplish a planned purpose. Communicating effectively is one of the most powerful skills for achieving objectives\, be it on a personal or an organizational level. \nThis training course will help you develop the skills you need to focus on your purpose\, profile your audience and develop your message with clarity for an ideal impact and outcome. The ability to create an environment for open discussion and ongoing dialogue is crucial for communication success. The communication skills covered in this training course will help increase your ability to become better at active listening\, receiving and giving effective feedback\, dealing with different and diverse cultures\, and managing conflicts in order to improve quality of relationships and productivity. \nCourse Methodology\nThis course relies on self-analysis questionnaires so participants can find out and apply their preferred method of communicating with others. In addition\, case studies\, round table discussions as well as role plays will be used to make sure the contents of the course are clear and ready for implementation. \nCourse Objectives\nBy the end of the course\, participants will be able to: \n\nApply the skills necessary to communicate in an effective manner\nDemonstrate their ability to communicate across cultures\nEmploy techniques for listening actively and empathically\nManage interpersonal conflict\nHandle feedback and criticism constructively\n\nTarget Audience\nEmployees\, supervisors\, managers and others seeking to improve their communication skills both on and off the job\n\nTarget Competencies\n. Verbal and non-verbal communication\n. Influencing others\n. Assertiveness\n. Active listening\n. Building rapport\n. Networking and giving feedback\n. Conflict management \nOutline\n\n\nEffective communication\n\n\n\nIntroduction to communication\nCommunication levels and definitions\nCommunication functions\nThe 4 principles of interpersonal communication\nElements of the communication process\nCommunication delivery aspects\nNon verbal communication\nBuilding rapport\nWhere can miscommunication occur?\nBarriers to effective communication\nOvercoming communication barriers\nThe communication funnel\n\n\n\nCommunication across cultures\n\n\n\nImproving cross-cultural communication: guidelines\n‘DiSC’ personal development profile\nStages of team development\nThe arts of persuasion\nAreas of growing your sphere of influence\nCommunicating within multi-cultural teams\nStages of team growth\nUniversal laws of persuasion: process\n\n\n\nActive listening\n\n\n\nHearing versus listening\nActive versus passive listening\nTips to improve active listening skills\n3 aspects of active listening\nActive listening skills inventory\nUsing different questioning techniques\nClosed and open questions\nProbing types questions\nPitfalls of leading questions\n\n\n\n\n\n\n\nCommunication behavior and conflict management\n\n\n\nAssertive\, passive and aggressive behaviors\nVerbal and non-verbal components of communication behaviors\nConflict management\nTypes of conflicts\nSources of conflicts\nConflict management styles\nEssential conflict management skills\nLearning to say ‘no’\nGuidelines for applying ‘no’\n\n\n\nConstructive feedback and criticism\n\n\n\nThe value of feedback\nPositive versus negative feedback\nGiving constructive criticism\nReceiving criticism\n\n\n\nEvent Coordinated by BASA Training \nYou can also visit our Online Courses Website Excel Elearning \nYou can also get an affordable ebook on ebooksnest.com \n\n\n\n\n\n\nRegistration Form\nPlease enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form.Applicant Details *FirstLast \n Address Participants Information\n \n \n Email *EmailConfirm EmailPhone Number *Course Type *--- Select Choice ---CertificationsAccounting and FinanceAdministrationAuditing and GovernanceBankingBusiness Continuity and Crisis ManagementCommunication and Writing SkillsConferenceCustomer ServiceData Analytics and Artificial IntelligenceData Management and Business IntelligenceDigital Innovation and TransformationGovernment and Public SectorHuman Resources and TrainingInsurance and Financial ServicesInterpersonal Skills and Self DevelopmentIT Management and Cyber SecurityLeadership and ManagementManagementPlanning and Strategy ManagementProject ManagementPublic RelationsQuality and ProductivityRisk and ComplianceSafety and EnvironmentSecurity ManagementSelect the correct course category (typically found below in the course details)Course Name *Course VenuePretoria\, South AfricaDurban\, South AfricaCape Town\, South AfricaKigali\, RwandaHarare\, ZimbabweDubaiAdditional InformationOrganization Name *AddressAddress Line 2 *FirstLastAddress Line 3 *FirstLastOrganization Contact DetailsFirstLastNumber of Participants from organization\n\n\n\n Participants: 1\nUse the slider to chose whether you want to register only 1 or 10 participantsAdditional Participants detailsSubmit URL:https://basatraining.com/course/interpersonal-communication-skills-course-2/2027-06-11/ LOCATION:Pretoria\, 484 Hilda St\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa CATEGORIES:Communication and Writing Skills ATTACH;FMTTYPE=image/jpeg:https://basatraining.com/wp-content/uploads/2024/10/ert-SZkorB.jpg ORGANIZER;CN="BASA":MAILTO:info@basatraining.com END:VEVENT BEGIN:VEVENT DTSTART;VALUE=DATE:20270711 DTEND;VALUE=DATE:20270716 DTSTAMP:20260204T093313Z CREATED:20241001T220000Z LAST-MODIFIED:20260204T093313Z UID:10068466-1815264000-1815695999@basatraining.com SUMMARY:Interpersonal Communication Skills Course DESCRIPTION:Interpersonal Communication Skills Course\nWhy Attend\nOrganizational success depends upon the ability of team members to improve their communication skills amongst each other using multiple means and channels. Our interactions with others determine how we are perceived and therefore\, each of these interactions is an opportunity to accomplish a planned purpose. Communicating effectively is one of the most powerful skills for achieving objectives\, be it on a personal or an organizational level. \nThis training course will help you develop the skills you need to focus on your purpose\, profile your audience and develop your message with clarity for an ideal impact and outcome. The ability to create an environment for open discussion and ongoing dialogue is crucial for communication success. The communication skills covered in this training course will help increase your ability to become better at active listening\, receiving and giving effective feedback\, dealing with different and diverse cultures\, and managing conflicts in order to improve quality of relationships and productivity. \nCourse Methodology\nThis course relies on self-analysis questionnaires so participants can find out and apply their preferred method of communicating with others. In addition\, case studies\, round table discussions as well as role plays will be used to make sure the contents of the course are clear and ready for implementation. \nCourse Objectives\nBy the end of the course\, participants will be able to: \n\nApply the skills necessary to communicate in an effective manner\nDemonstrate their ability to communicate across cultures\nEmploy techniques for listening actively and empathically\nManage interpersonal conflict\nHandle feedback and criticism constructively\n\nTarget Audience\nEmployees\, supervisors\, managers and others seeking to improve their communication skills both on and off the job\n\nTarget Competencies\n. Verbal and non-verbal communication\n. Influencing others\n. Assertiveness\n. Active listening\n. Building rapport\n. Networking and giving feedback\n. Conflict management \nOutline\n\n\nEffective communication\n\n\n\nIntroduction to communication\nCommunication levels and definitions\nCommunication functions\nThe 4 principles of interpersonal communication\nElements of the communication process\nCommunication delivery aspects\nNon verbal communication\nBuilding rapport\nWhere can miscommunication occur?\nBarriers to effective communication\nOvercoming communication barriers\nThe communication funnel\n\n\n\nCommunication across cultures\n\n\n\nImproving cross-cultural communication: guidelines\n‘DiSC’ personal development profile\nStages of team development\nThe arts of persuasion\nAreas of growing your sphere of influence\nCommunicating within multi-cultural teams\nStages of team growth\nUniversal laws of persuasion: process\n\n\n\nActive listening\n\n\n\nHearing versus listening\nActive versus passive listening\nTips to improve active listening skills\n3 aspects of active listening\nActive listening skills inventory\nUsing different questioning techniques\nClosed and open questions\nProbing types questions\nPitfalls of leading questions\n\n\n\n\n\n\n\nCommunication behavior and conflict management\n\n\n\nAssertive\, passive and aggressive behaviors\nVerbal and non-verbal components of communication behaviors\nConflict management\nTypes of conflicts\nSources of conflicts\nConflict management styles\nEssential conflict management skills\nLearning to say ‘no’\nGuidelines for applying ‘no’\n\n\n\nConstructive feedback and criticism\n\n\n\nThe value of feedback\nPositive versus negative feedback\nGiving constructive criticism\nReceiving criticism\n\n\n\nEvent Coordinated by BASA Training \nYou can also visit our Online Courses Website Excel Elearning \nYou can also get an affordable ebook on ebooksnest.com \n\n\n\n\n\n\nRegistration Form\nPlease enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form.Applicant Details *FirstLastEmail *EmailConfirm EmailPhone Number *Course Type *--- Select Choice ---CertificationsAccounting and FinanceAdministrationAuditing and GovernanceBankingBusiness Continuity and Crisis ManagementCommunication and Writing SkillsConferenceCustomer ServiceData Analytics and Artificial IntelligenceData Management and Business IntelligenceDigital Innovation and TransformationGovernment and Public SectorHuman Resources and TrainingInsurance and Financial ServicesInterpersonal Skills and Self DevelopmentIT Management and Cyber SecurityLeadership and ManagementManagementPlanning and Strategy ManagementProject ManagementPublic RelationsQuality and ProductivityRisk and ComplianceSafety and EnvironmentSecurity ManagementSelect the correct course category (typically found below in the course details) \n organization Course Name\n \n \n Course Name *Course VenuePretoria\, South AfricaDurban\, South AfricaCape Town\, South AfricaKigali\, RwandaHarare\, ZimbabweDubaiAdditional InformationOrganization Name *AddressAddress Line 2 *FirstLastAddress Line 3 *FirstLastOrganization Contact DetailsFirstLastNumber of Participants from organization\n\n\n\n Participants: 1\nUse the slider to chose whether you want to register only 1 or 10 participantsAdditional Participants detailsSubmit URL:https://basatraining.com/course/interpersonal-communication-skills-course/2027-07-11/ LOCATION:Pretoria\, 484 Hilda St\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa CATEGORIES:Communication and Writing Skills ATTACH;FMTTYPE=image/png:https://basatraining.com/wp-content/uploads/2024/10/interpersonal-communication.png ORGANIZER;CN="BASA":MAILTO:info@basatraining.com END:VEVENT BEGIN:VEVENT DTSTART;VALUE=DATE:20270711 DTEND;VALUE=DATE:20270716 DTSTAMP:20260204T071752Z CREATED:20250821T083732Z LAST-MODIFIED:20260204T071752Z UID:10061578-1815264000-1815695999@basatraining.com SUMMARY:Interpersonal Communication Skills Course DESCRIPTION:Interpersonal Communication Skills Course\nWhy Attend\nOrganizational success depends upon the ability of team members to improve their communication skills amongst each other using multiple means and channels. Our interactions with others determine how we are perceived and therefore\, each of these interactions is an opportunity to accomplish a planned purpose. Communicating effectively is one of the most powerful skills for achieving objectives\, be it on a personal or an organizational level. \nThis training course will help you develop the skills you need to focus on your purpose\, profile your audience and develop your message with clarity for an ideal impact and outcome. The ability to create an environment for open discussion and ongoing dialogue is crucial for communication success. The communication skills covered in this training course will help increase your ability to become better at active listening\, receiving and giving effective feedback\, dealing with different and diverse cultures\, and managing conflicts in order to improve quality of relationships and productivity. \nCourse Methodology\nThis course relies on self-analysis questionnaires so participants can find out and apply their preferred method of communicating with others. In addition\, case studies\, round table discussions as well as role plays will be used to make sure the contents of the course are clear and ready for implementation. \nCourse Objectives\nBy the end of the course\, participants will be able to: \n\nApply the skills necessary to communicate in an effective manner\nDemonstrate their ability to communicate across cultures\nEmploy techniques for listening actively and empathically\nManage interpersonal conflict\nHandle feedback and criticism constructively\n\nTarget Audience\nEmployees\, supervisors\, managers and others seeking to improve their communication skills both on and off the job\n\nTarget Competencies\n. Verbal and non-verbal communication\n. Influencing others\n. Assertiveness\n. Active listening\n. Building rapport\n. Networking and giving feedback\n. Conflict management \nOutline\n\n\nEffective communication\n\n\n\nIntroduction to communication\nCommunication levels and definitions\nCommunication functions\nThe 4 principles of interpersonal communication\nElements of the communication process\nCommunication delivery aspects\nNon verbal communication\nBuilding rapport\nWhere can miscommunication occur?\nBarriers to effective communication\nOvercoming communication barriers\nThe communication funnel\n\n\n\nCommunication across cultures\n\n\n\nImproving cross-cultural communication: guidelines\n‘DiSC’ personal development profile\nStages of team development\nThe arts of persuasion\nAreas of growing your sphere of influence\nCommunicating within multi-cultural teams\nStages of team growth\nUniversal laws of persuasion: process\n\n\n\nActive listening\n\n\n\nHearing versus listening\nActive versus passive listening\nTips to improve active listening skills\n3 aspects of active listening\nActive listening skills inventory\nUsing different questioning techniques\nClosed and open questions\nProbing types questions\nPitfalls of leading questions\n\n\n\n\n\n\n\nCommunication behavior and conflict management\n\n\n\nAssertive\, passive and aggressive behaviors\nVerbal and non-verbal components of communication behaviors\nConflict management\nTypes of conflicts\nSources of conflicts\nConflict management styles\nEssential conflict management skills\nLearning to say ‘no’\nGuidelines for applying ‘no’\n\n\n\nConstructive feedback and criticism\n\n\n\nThe value of feedback\nPositive versus negative feedback\nGiving constructive criticism\nReceiving criticism\n\n\n\nEvent Coordinated by BASA Training \nYou can also visit our Online Courses Website Excel Elearning \nYou can also get an affordable ebook on ebooksnest.com \n\n\n\n\n\n\nRegistration Form\nPlease enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form.Applicant Details *FirstLastEmail *EmailConfirm EmailPhone Number *Course Type *--- Select Choice ---CertificationsAccounting and FinanceAdministrationAuditing and GovernanceBankingBusiness Continuity and Crisis ManagementCommunication and Writing SkillsConferenceCustomer ServiceData Analytics and Artificial IntelligenceData Management and Business IntelligenceDigital Innovation and TransformationGovernment and Public SectorHuman Resources and TrainingInsurance and Financial ServicesInterpersonal Skills and Self DevelopmentIT Management and Cyber SecurityLeadership and ManagementManagementPlanning and Strategy ManagementProject ManagementPublic RelationsQuality and ProductivityRisk and ComplianceSafety and EnvironmentSecurity ManagementSelect the correct course category (typically found below in the course details)Course Name * \n Information Details Line\n \n \n Course VenuePretoria\, South AfricaDurban\, South AfricaCape Town\, South AfricaKigali\, RwandaHarare\, ZimbabweDubaiAdditional InformationOrganization Name *AddressAddress Line 2 *FirstLastAddress Line 3 *FirstLastOrganization Contact DetailsFirstLastNumber of Participants from organization\n\n\n\n Participants: 1\nUse the slider to chose whether you want to register only 1 or 10 participantsAdditional Participants detailsSubmit URL:https://basatraining.com/course/interpersonal-communication-skills-course-2/2027-07-11/ LOCATION:Pretoria\, 484 Hilda St\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa CATEGORIES:Communication and Writing Skills ATTACH;FMTTYPE=image/jpeg:https://basatraining.com/wp-content/uploads/2024/10/ert-SZkorB.jpg ORGANIZER;CN="BASA":MAILTO:info@basatraining.com END:VEVENT BEGIN:VEVENT DTSTART;VALUE=DATE:20270811 DTEND;VALUE=DATE:20270816 DTSTAMP:20260204T093313Z CREATED:20241001T220000Z LAST-MODIFIED:20260204T093313Z UID:10064198-1817942400-1818374399@basatraining.com SUMMARY:Interpersonal Communication Skills Course DESCRIPTION:Interpersonal Communication Skills Course\nWhy Attend\nOrganizational success depends upon the ability of team members to improve their communication skills amongst each other using multiple means and channels. Our interactions with others determine how we are perceived and therefore\, each of these interactions is an opportunity to accomplish a planned purpose. Communicating effectively is one of the most powerful skills for achieving objectives\, be it on a personal or an organizational level. \nThis training course will help you develop the skills you need to focus on your purpose\, profile your audience and develop your message with clarity for an ideal impact and outcome. The ability to create an environment for open discussion and ongoing dialogue is crucial for communication success. The communication skills covered in this training course will help increase your ability to become better at active listening\, receiving and giving effective feedback\, dealing with different and diverse cultures\, and managing conflicts in order to improve quality of relationships and productivity. \nCourse Methodology\nThis course relies on self-analysis questionnaires so participants can find out and apply their preferred method of communicating with others. In addition\, case studies\, round table discussions as well as role plays will be used to make sure the contents of the course are clear and ready for implementation. \nCourse Objectives\nBy the end of the course\, participants will be able to: \n\nApply the skills necessary to communicate in an effective manner\nDemonstrate their ability to communicate across cultures\nEmploy techniques for listening actively and empathically\nManage interpersonal conflict\nHandle feedback and criticism constructively\n\nTarget Audience\nEmployees\, supervisors\, managers and others seeking to improve their communication skills both on and off the job\n\nTarget Competencies\n. Verbal and non-verbal communication\n. Influencing others\n. Assertiveness\n. Active listening\n. Building rapport\n. Networking and giving feedback\n. Conflict management \nOutline\n\n\nEffective communication\n\n\n\nIntroduction to communication\nCommunication levels and definitions\nCommunication functions\nThe 4 principles of interpersonal communication\nElements of the communication process\nCommunication delivery aspects\nNon verbal communication\nBuilding rapport\nWhere can miscommunication occur?\nBarriers to effective communication\nOvercoming communication barriers\nThe communication funnel\n\n\n\nCommunication across cultures\n\n\n\nImproving cross-cultural communication: guidelines\n‘DiSC’ personal development profile\nStages of team development\nThe arts of persuasion\nAreas of growing your sphere of influence\nCommunicating within multi-cultural teams\nStages of team growth\nUniversal laws of persuasion: process\n\n\n\nActive listening\n\n\n\nHearing versus listening\nActive versus passive listening\nTips to improve active listening skills\n3 aspects of active listening\nActive listening skills inventory\nUsing different questioning techniques\nClosed and open questions\nProbing types questions\nPitfalls of leading questions\n\n\n\n\n\n\n\nCommunication behavior and conflict management\n\n\n\nAssertive\, passive and aggressive behaviors\nVerbal and non-verbal components of communication behaviors\nConflict management\nTypes of conflicts\nSources of conflicts\nConflict management styles\nEssential conflict management skills\nLearning to say ‘no’\nGuidelines for applying ‘no’\n\n\n\nConstructive feedback and criticism\n\n\n\nThe value of feedback\nPositive versus negative feedback\nGiving constructive criticism\nReceiving criticism\n\n\n\nEvent Coordinated by BASA Training \nYou can also visit our Online Courses Website Excel Elearning \nYou can also get an affordable ebook on ebooksnest.com \n\n\n\n\n\n\nRegistration Form\nPlease enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form.Applicant Details *FirstLast \n Course 3 Details\n \n \n Email *EmailConfirm EmailPhone Number *Course Type *--- Select Choice ---CertificationsAccounting and FinanceAdministrationAuditing and GovernanceBankingBusiness Continuity and Crisis ManagementCommunication and Writing SkillsConferenceCustomer ServiceData Analytics and Artificial IntelligenceData Management and Business IntelligenceDigital Innovation and TransformationGovernment and Public SectorHuman Resources and TrainingInsurance and Financial ServicesInterpersonal Skills and Self DevelopmentIT Management and Cyber SecurityLeadership and ManagementManagementPlanning and Strategy ManagementProject ManagementPublic RelationsQuality and ProductivityRisk and ComplianceSafety and EnvironmentSecurity ManagementSelect the correct course category (typically found below in the course details)Course Name *Course VenuePretoria\, South AfricaDurban\, South AfricaCape Town\, South AfricaKigali\, RwandaHarare\, ZimbabweDubaiAdditional InformationOrganization Name *AddressAddress Line 2 *FirstLastAddress Line 3 *FirstLastOrganization Contact DetailsFirstLastNumber of Participants from organization\n\n\n\n Participants: 1\nUse the slider to chose whether you want to register only 1 or 10 participantsAdditional Participants detailsSubmit URL:https://basatraining.com/course/interpersonal-communication-skills-course/2027-08-11/ LOCATION:Pretoria\, 484 Hilda St\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa CATEGORIES:Communication and Writing Skills ATTACH;FMTTYPE=image/png:https://basatraining.com/wp-content/uploads/2024/10/interpersonal-communication.png ORGANIZER;CN="BASA":MAILTO:info@basatraining.com END:VEVENT BEGIN:VEVENT DTSTART;VALUE=DATE:20270811 DTEND;VALUE=DATE:20270816 DTSTAMP:20260204T071752Z CREATED:20250821T083732Z LAST-MODIFIED:20260204T071752Z UID:10034833-1817942400-1818374399@basatraining.com SUMMARY:Interpersonal Communication Skills Course DESCRIPTION:Interpersonal Communication Skills Course\nWhy Attend\nOrganizational success depends upon the ability of team members to improve their communication skills amongst each other using multiple means and channels. Our interactions with others determine how we are perceived and therefore\, each of these interactions is an opportunity to accomplish a planned purpose. Communicating effectively is one of the most powerful skills for achieving objectives\, be it on a personal or an organizational level. \nThis training course will help you develop the skills you need to focus on your purpose\, profile your audience and develop your message with clarity for an ideal impact and outcome. The ability to create an environment for open discussion and ongoing dialogue is crucial for communication success. The communication skills covered in this training course will help increase your ability to become better at active listening\, receiving and giving effective feedback\, dealing with different and diverse cultures\, and managing conflicts in order to improve quality of relationships and productivity. \nCourse Methodology\nThis course relies on self-analysis questionnaires so participants can find out and apply their preferred method of communicating with others. In addition\, case studies\, round table discussions as well as role plays will be used to make sure the contents of the course are clear and ready for implementation. \nCourse Objectives\nBy the end of the course\, participants will be able to: \n\nApply the skills necessary to communicate in an effective manner\nDemonstrate their ability to communicate across cultures\nEmploy techniques for listening actively and empathically\nManage interpersonal conflict\nHandle feedback and criticism constructively\n\nTarget Audience\nEmployees\, supervisors\, managers and others seeking to improve their communication skills both on and off the job\n\nTarget Competencies\n. Verbal and non-verbal communication\n. Influencing others\n. Assertiveness\n. Active listening\n. Building rapport\n. Networking and giving feedback\n. Conflict management \nOutline\n\n\nEffective communication\n\n\n\nIntroduction to communication\nCommunication levels and definitions\nCommunication functions\nThe 4 principles of interpersonal communication\nElements of the communication process\nCommunication delivery aspects\nNon verbal communication\nBuilding rapport\nWhere can miscommunication occur?\nBarriers to effective communication\nOvercoming communication barriers\nThe communication funnel\n\n\n\nCommunication across cultures\n\n\n\nImproving cross-cultural communication: guidelines\n‘DiSC’ personal development profile\nStages of team development\nThe arts of persuasion\nAreas of growing your sphere of influence\nCommunicating within multi-cultural teams\nStages of team growth\nUniversal laws of persuasion: process\n\n\n\nActive listening\n\n\n\nHearing versus listening\nActive versus passive listening\nTips to improve active listening skills\n3 aspects of active listening\nActive listening skills inventory\nUsing different questioning techniques\nClosed and open questions\nProbing types questions\nPitfalls of leading questions\n\n\n\n\n\n\n\nCommunication behavior and conflict management\n\n\n\nAssertive\, passive and aggressive behaviors\nVerbal and non-verbal components of communication behaviors\nConflict management\nTypes of conflicts\nSources of conflicts\nConflict management styles\nEssential conflict management skills\nLearning to say ‘no’\nGuidelines for applying ‘no’\n\n\n\nConstructive feedback and criticism\n\n\n\nThe value of feedback\nPositive versus negative feedback\nGiving constructive criticism\nReceiving criticism\n\n\n\nEvent Coordinated by BASA Training \nYou can also visit our Online Courses Website Excel Elearning \nYou can also get an affordable ebook on ebooksnest.com \n\n\n\n\n\n\nRegistration Form\nPlease enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form.Applicant Details *FirstLastEmail *EmailConfirm EmailPhone Number *Course Type *--- Select Choice ---CertificationsAccounting and FinanceAdministrationAuditing and GovernanceBankingBusiness Continuity and Crisis ManagementCommunication and Writing SkillsConferenceCustomer ServiceData Analytics and Artificial IntelligenceData Management and Business IntelligenceDigital Innovation and TransformationGovernment and Public SectorHuman Resources and TrainingInsurance and Financial ServicesInterpersonal Skills and Self DevelopmentIT Management and Cyber SecurityLeadership and ManagementManagementPlanning and Strategy ManagementProject ManagementPublic RelationsQuality and ProductivityRisk and ComplianceSafety and EnvironmentSecurity ManagementSelect the correct course category (typically found below in the course details)Course Name *Course VenuePretoria\, South AfricaDurban\, South AfricaCape Town\, South AfricaKigali\, RwandaHarare\, ZimbabweDubaiAdditional InformationOrganization Name *AddressAddress Line 2 *FirstLastAddress Line 3 *FirstLastOrganization Contact DetailsFirstLastNumber of Participants from organization\n\n\n\n Participants: 1\nUse the slider to chose whether you want to register only 1 or 10 participants \n Number Additional Course\n \n \n Additional Participants detailsSubmit URL:https://basatraining.com/course/interpersonal-communication-skills-course-2/2027-08-11/ LOCATION:Pretoria\, 484 Hilda St\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa CATEGORIES:Communication and Writing Skills ATTACH;FMTTYPE=image/jpeg:https://basatraining.com/wp-content/uploads/2024/10/ert-SZkorB.jpg ORGANIZER;CN="BASA":MAILTO:info@basatraining.com END:VEVENT BEGIN:VEVENT DTSTART;VALUE=DATE:20270911 DTEND;VALUE=DATE:20270916 DTSTAMP:20260204T093313Z CREATED:20241001T220000Z LAST-MODIFIED:20260204T093313Z UID:10068467-1820620800-1821052799@basatraining.com SUMMARY:Interpersonal Communication Skills Course DESCRIPTION:Interpersonal Communication Skills Course\nWhy Attend\nOrganizational success depends upon the ability of team members to improve their communication skills amongst each other using multiple means and channels. Our interactions with others determine how we are perceived and therefore\, each of these interactions is an opportunity to accomplish a planned purpose. Communicating effectively is one of the most powerful skills for achieving objectives\, be it on a personal or an organizational level. \nThis training course will help you develop the skills you need to focus on your purpose\, profile your audience and develop your message with clarity for an ideal impact and outcome. The ability to create an environment for open discussion and ongoing dialogue is crucial for communication success. The communication skills covered in this training course will help increase your ability to become better at active listening\, receiving and giving effective feedback\, dealing with different and diverse cultures\, and managing conflicts in order to improve quality of relationships and productivity. \nCourse Methodology\nThis course relies on self-analysis questionnaires so participants can find out and apply their preferred method of communicating with others. In addition\, case studies\, round table discussions as well as role plays will be used to make sure the contents of the course are clear and ready for implementation. \nCourse Objectives\nBy the end of the course\, participants will be able to: \n\nApply the skills necessary to communicate in an effective manner\nDemonstrate their ability to communicate across cultures\nEmploy techniques for listening actively and empathically\nManage interpersonal conflict\nHandle feedback and criticism constructively\n\nTarget Audience\nEmployees\, supervisors\, managers and others seeking to improve their communication skills both on and off the job\n\nTarget Competencies\n. Verbal and non-verbal communication\n. Influencing others\n. Assertiveness\n. Active listening\n. Building rapport\n. Networking and giving feedback\n. Conflict management \nOutline\n\n\nEffective communication\n\n\n\nIntroduction to communication\nCommunication levels and definitions\nCommunication functions\nThe 4 principles of interpersonal communication\nElements of the communication process\nCommunication delivery aspects\nNon verbal communication\nBuilding rapport\nWhere can miscommunication occur?\nBarriers to effective communication\nOvercoming communication barriers\nThe communication funnel\n\n\n\nCommunication across cultures\n\n\n\nImproving cross-cultural communication: guidelines\n‘DiSC’ personal development profile\nStages of team development\nThe arts of persuasion\nAreas of growing your sphere of influence\nCommunicating within multi-cultural teams\nStages of team growth\nUniversal laws of persuasion: process\n\n\n\nActive listening\n\n\n\nHearing versus listening\nActive versus passive listening\nTips to improve active listening skills\n3 aspects of active listening\nActive listening skills inventory\nUsing different questioning techniques\nClosed and open questions\nProbing types questions\nPitfalls of leading questions\n\n\n\n\n\n\n\nCommunication behavior and conflict management\n\n\n\nAssertive\, passive and aggressive behaviors\nVerbal and non-verbal components of communication behaviors\nConflict management\nTypes of conflicts\nSources of conflicts\nConflict management styles\nEssential conflict management skills\nLearning to say ‘no’\nGuidelines for applying ‘no’\n\n\n\nConstructive feedback and criticism\n\n\n\nThe value of feedback\nPositive versus negative feedback\nGiving constructive criticism\nReceiving criticism\n\n\n\nEvent Coordinated by BASA Training \nYou can also visit our Online Courses Website Excel Elearning \nYou can also get an affordable ebook on ebooksnest.com \n\n\n\n\n\n\nRegistration Form\nPlease enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form.Applicant Details *FirstLastEmail *EmailConfirm EmailPhone Number *Course Type *--- Select Choice ---CertificationsAccounting and FinanceAdministrationAuditing and GovernanceBankingBusiness Continuity and Crisis ManagementCommunication and Writing SkillsConferenceCustomer ServiceData Analytics and Artificial IntelligenceData Management and Business IntelligenceDigital Innovation and TransformationGovernment and Public SectorHuman Resources and TrainingInsurance and Financial ServicesInterpersonal Skills and Self DevelopmentIT Management and Cyber SecurityLeadership and ManagementManagementPlanning and Strategy ManagementProject ManagementPublic RelationsQuality and ProductivityRisk and ComplianceSafety and EnvironmentSecurity ManagementSelect the correct course category (typically found below in the course details)Course Name *Course VenuePretoria\, South AfricaDurban\, South AfricaCape Town\, South AfricaKigali\, RwandaHarare\, ZimbabweDubaiAdditional InformationOrganization Name *AddressAddress Line 2 *FirstLastAddress Line 3 *FirstLastOrganization Contact DetailsFirstLast \n Address Line of\n \n \n Number of Participants from organization\n\n\n\n Participants: 1\nUse the slider to chose whether you want to register only 1 or 10 participantsAdditional Participants detailsSubmit URL:https://basatraining.com/course/interpersonal-communication-skills-course/2027-09-11/ LOCATION:Pretoria\, 484 Hilda St\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa CATEGORIES:Communication and Writing Skills ATTACH;FMTTYPE=image/png:https://basatraining.com/wp-content/uploads/2024/10/interpersonal-communication.png ORGANIZER;CN="BASA":MAILTO:info@basatraining.com END:VEVENT BEGIN:VEVENT DTSTART;VALUE=DATE:20270911 DTEND;VALUE=DATE:20270916 DTSTAMP:20260204T071752Z CREATED:20250821T083732Z LAST-MODIFIED:20260204T071752Z UID:10061579-1820620800-1821052799@basatraining.com SUMMARY:Interpersonal Communication Skills Course DESCRIPTION:Interpersonal Communication Skills Course\nWhy Attend\nOrganizational success depends upon the ability of team members to improve their communication skills amongst each other using multiple means and channels. Our interactions with others determine how we are perceived and therefore\, each of these interactions is an opportunity to accomplish a planned purpose. Communicating effectively is one of the most powerful skills for achieving objectives\, be it on a personal or an organizational level. \nThis training course will help you develop the skills you need to focus on your purpose\, profile your audience and develop your message with clarity for an ideal impact and outcome. The ability to create an environment for open discussion and ongoing dialogue is crucial for communication success. The communication skills covered in this training course will help increase your ability to become better at active listening\, receiving and giving effective feedback\, dealing with different and diverse cultures\, and managing conflicts in order to improve quality of relationships and productivity. \nCourse Methodology\nThis course relies on self-analysis questionnaires so participants can find out and apply their preferred method of communicating with others. In addition\, case studies\, round table discussions as well as role plays will be used to make sure the contents of the course are clear and ready for implementation. \nCourse Objectives\nBy the end of the course\, participants will be able to: \n\nApply the skills necessary to communicate in an effective manner\nDemonstrate their ability to communicate across cultures\nEmploy techniques for listening actively and empathically\nManage interpersonal conflict\nHandle feedback and criticism constructively\n\nTarget Audience\nEmployees\, supervisors\, managers and others seeking to improve their communication skills both on and off the job\n\nTarget Competencies\n. Verbal and non-verbal communication\n. Influencing others\n. Assertiveness\n. Active listening\n. Building rapport\n. Networking and giving feedback\n. Conflict management \nOutline\n\n\nEffective communication\n\n\n\nIntroduction to communication\nCommunication levels and definitions\nCommunication functions\nThe 4 principles of interpersonal communication\nElements of the communication process\nCommunication delivery aspects\nNon verbal communication\nBuilding rapport\nWhere can miscommunication occur?\nBarriers to effective communication\nOvercoming communication barriers\nThe communication funnel\n\n\n\nCommunication across cultures\n\n\n\nImproving cross-cultural communication: guidelines\n‘DiSC’ personal development profile\nStages of team development\nThe arts of persuasion\nAreas of growing your sphere of influence\nCommunicating within multi-cultural teams\nStages of team growth\nUniversal laws of persuasion: process\n\n\n\nActive listening\n\n\n\nHearing versus listening\nActive versus passive listening\nTips to improve active listening skills\n3 aspects of active listening\nActive listening skills inventory\nUsing different questioning techniques\nClosed and open questions\nProbing types questions\nPitfalls of leading questions\n\n\n\n\n\n\n\nCommunication behavior and conflict management\n\n\n\nAssertive\, passive and aggressive behaviors\nVerbal and non-verbal components of communication behaviors\nConflict management\nTypes of conflicts\nSources of conflicts\nConflict management styles\nEssential conflict management skills\nLearning to say ‘no’\nGuidelines for applying ‘no’\n\n\n\nConstructive feedback and criticism\n\n\n\nThe value of feedback\nPositive versus negative feedback\nGiving constructive criticism\nReceiving criticism\n\n\n\nEvent Coordinated by BASA Training \nYou can also visit our Online Courses Website Excel Elearning \nYou can also get an affordable ebook on ebooksnest.com \n\n\n\n\n\n\nRegistration Form\nPlease enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form.Applicant Details *FirstLastEmail *EmailConfirm EmailPhone Number *Course Type *--- Select Choice ---CertificationsAccounting and FinanceAdministrationAuditing and GovernanceBankingBusiness Continuity and Crisis ManagementCommunication and Writing SkillsConferenceCustomer ServiceData Analytics and Artificial IntelligenceData Management and Business IntelligenceDigital Innovation and TransformationGovernment and Public SectorHuman Resources and TrainingInsurance and Financial ServicesInterpersonal Skills and Self DevelopmentIT Management and Cyber SecurityLeadership and ManagementManagementPlanning and Strategy ManagementProject ManagementPublic RelationsQuality and ProductivityRisk and ComplianceSafety and EnvironmentSecurity ManagementSelect the correct course category (typically found below in the course details)Course Name *Course VenuePretoria\, South AfricaDurban\, South AfricaCape Town\, South AfricaKigali\, RwandaHarare\, ZimbabweDubaiAdditional InformationOrganization Name *Address \n organization Number Address\n \n \n Address Line 2 *FirstLastAddress Line 3 *FirstLastOrganization Contact DetailsFirstLastNumber of Participants from organization\n\n\n\n Participants: 1\nUse the slider to chose whether you want to register only 1 or 10 participantsAdditional Participants detailsSubmit URL:https://basatraining.com/course/interpersonal-communication-skills-course-2/2027-09-11/ LOCATION:Pretoria\, 484 Hilda St\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa CATEGORIES:Communication and Writing Skills ATTACH;FMTTYPE=image/jpeg:https://basatraining.com/wp-content/uploads/2024/10/ert-SZkorB.jpg ORGANIZER;CN="BASA":MAILTO:info@basatraining.com END:VEVENT BEGIN:VEVENT DTSTART;VALUE=DATE:20271011 DTEND;VALUE=DATE:20271016 DTSTAMP:20260204T093313Z CREATED:20241001T220000Z LAST-MODIFIED:20260204T093313Z UID:10068468-1823212800-1823644799@basatraining.com SUMMARY:Interpersonal Communication Skills Course DESCRIPTION:Interpersonal Communication Skills Course\nWhy Attend\nOrganizational success depends upon the ability of team members to improve their communication skills amongst each other using multiple means and channels. Our interactions with others determine how we are perceived and therefore\, each of these interactions is an opportunity to accomplish a planned purpose. Communicating effectively is one of the most powerful skills for achieving objectives\, be it on a personal or an organizational level. \nThis training course will help you develop the skills you need to focus on your purpose\, profile your audience and develop your message with clarity for an ideal impact and outcome. The ability to create an environment for open discussion and ongoing dialogue is crucial for communication success. The communication skills covered in this training course will help increase your ability to become better at active listening\, receiving and giving effective feedback\, dealing with different and diverse cultures\, and managing conflicts in order to improve quality of relationships and productivity. \nCourse Methodology\nThis course relies on self-analysis questionnaires so participants can find out and apply their preferred method of communicating with others. In addition\, case studies\, round table discussions as well as role plays will be used to make sure the contents of the course are clear and ready for implementation. \nCourse Objectives\nBy the end of the course\, participants will be able to: \n\nApply the skills necessary to communicate in an effective manner\nDemonstrate their ability to communicate across cultures\nEmploy techniques for listening actively and empathically\nManage interpersonal conflict\nHandle feedback and criticism constructively\n\nTarget Audience\nEmployees\, supervisors\, managers and others seeking to improve their communication skills both on and off the job\n\nTarget Competencies\n. Verbal and non-verbal communication\n. Influencing others\n. Assertiveness\n. Active listening\n. Building rapport\n. Networking and giving feedback\n. Conflict management \nOutline\n\n\nEffective communication\n\n\n\nIntroduction to communication\nCommunication levels and definitions\nCommunication functions\nThe 4 principles of interpersonal communication\nElements of the communication process\nCommunication delivery aspects\nNon verbal communication\nBuilding rapport\nWhere can miscommunication occur?\nBarriers to effective communication\nOvercoming communication barriers\nThe communication funnel\n\n\n\nCommunication across cultures\n\n\n\nImproving cross-cultural communication: guidelines\n‘DiSC’ personal development profile\nStages of team development\nThe arts of persuasion\nAreas of growing your sphere of influence\nCommunicating within multi-cultural teams\nStages of team growth\nUniversal laws of persuasion: process\n\n\n\nActive listening\n\n\n\nHearing versus listening\nActive versus passive listening\nTips to improve active listening skills\n3 aspects of active listening\nActive listening skills inventory\nUsing different questioning techniques\nClosed and open questions\nProbing types questions\nPitfalls of leading questions\n\n\n\n\n\n\n\nCommunication behavior and conflict management\n\n\n\nAssertive\, passive and aggressive behaviors\nVerbal and non-verbal components of communication behaviors\nConflict management\nTypes of conflicts\nSources of conflicts\nConflict management styles\nEssential conflict management skills\nLearning to say ‘no’\nGuidelines for applying ‘no’\n\n\n\nConstructive feedback and criticism\n\n\n\nThe value of feedback\nPositive versus negative feedback\nGiving constructive criticism\nReceiving criticism\n\n\n\nEvent Coordinated by BASA Training \nYou can also visit our Online Courses Website Excel Elearning \nYou can also get an affordable ebook on ebooksnest.com \n\n\n\n\n\n\nRegistration Form\nPlease enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form.Applicant Details *FirstLastEmail *EmailConfirm EmailPhone Number *Course Type *--- Select Choice ---CertificationsAccounting and FinanceAdministrationAuditing and GovernanceBankingBusiness Continuity and Crisis ManagementCommunication and Writing SkillsConferenceCustomer ServiceData Analytics and Artificial IntelligenceData Management and Business IntelligenceDigital Innovation and TransformationGovernment and Public SectorHuman Resources and TrainingInsurance and Financial ServicesInterpersonal Skills and Self DevelopmentIT Management and Cyber SecurityLeadership and ManagementManagementPlanning and Strategy ManagementProject ManagementPublic RelationsQuality and ProductivityRisk and ComplianceSafety and EnvironmentSecurity ManagementSelect the correct course category (typically found below in the course details)Course Name *Course VenuePretoria\, South AfricaDurban\, South AfricaCape Town\, South AfricaKigali\, RwandaHarare\, ZimbabweDubaiAdditional InformationOrganization Name *AddressAddress Line 2 *FirstLastAddress Line 3 *FirstLast \n details Name Participants\n \n \n Organization Contact DetailsFirstLastNumber of Participants from organization\n\n\n\n Participants: 1\nUse the slider to chose whether you want to register only 1 or 10 participantsAdditional Participants detailsSubmit URL:https://basatraining.com/course/interpersonal-communication-skills-course/2027-10-11/ LOCATION:Pretoria\, 484 Hilda St\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa CATEGORIES:Communication and Writing Skills ATTACH;FMTTYPE=image/png:https://basatraining.com/wp-content/uploads/2024/10/interpersonal-communication.png ORGANIZER;CN="BASA":MAILTO:info@basatraining.com END:VEVENT BEGIN:VEVENT DTSTART;VALUE=DATE:20271011 DTEND;VALUE=DATE:20271016 DTSTAMP:20260204T071752Z CREATED:20250821T083732Z LAST-MODIFIED:20260204T071752Z UID:10061580-1823212800-1823644799@basatraining.com SUMMARY:Interpersonal Communication Skills Course DESCRIPTION:Interpersonal Communication Skills Course\nWhy Attend\nOrganizational success depends upon the ability of team members to improve their communication skills amongst each other using multiple means and channels. Our interactions with others determine how we are perceived and therefore\, each of these interactions is an opportunity to accomplish a planned purpose. Communicating effectively is one of the most powerful skills for achieving objectives\, be it on a personal or an organizational level. \nThis training course will help you develop the skills you need to focus on your purpose\, profile your audience and develop your message with clarity for an ideal impact and outcome. The ability to create an environment for open discussion and ongoing dialogue is crucial for communication success. The communication skills covered in this training course will help increase your ability to become better at active listening\, receiving and giving effective feedback\, dealing with different and diverse cultures\, and managing conflicts in order to improve quality of relationships and productivity. \nCourse Methodology\nThis course relies on self-analysis questionnaires so participants can find out and apply their preferred method of communicating with others. In addition\, case studies\, round table discussions as well as role plays will be used to make sure the contents of the course are clear and ready for implementation. \nCourse Objectives\nBy the end of the course\, participants will be able to: \n\nApply the skills necessary to communicate in an effective manner\nDemonstrate their ability to communicate across cultures\nEmploy techniques for listening actively and empathically\nManage interpersonal conflict\nHandle feedback and criticism constructively\n\nTarget Audience\nEmployees\, supervisors\, managers and others seeking to improve their communication skills both on and off the job\n\nTarget Competencies\n. Verbal and non-verbal communication\n. Influencing others\n. Assertiveness\n. Active listening\n. Building rapport\n. Networking and giving feedback\n. Conflict management \nOutline\n\n\nEffective communication\n\n\n\nIntroduction to communication\nCommunication levels and definitions\nCommunication functions\nThe 4 principles of interpersonal communication\nElements of the communication process\nCommunication delivery aspects\nNon verbal communication\nBuilding rapport\nWhere can miscommunication occur?\nBarriers to effective communication\nOvercoming communication barriers\nThe communication funnel\n\n\n\nCommunication across cultures\n\n\n\nImproving cross-cultural communication: guidelines\n‘DiSC’ personal development profile\nStages of team development\nThe arts of persuasion\nAreas of growing your sphere of influence\nCommunicating within multi-cultural teams\nStages of team growth\nUniversal laws of persuasion: process\n\n\n\nActive listening\n\n\n\nHearing versus listening\nActive versus passive listening\nTips to improve active listening skills\n3 aspects of active listening\nActive listening skills inventory\nUsing different questioning techniques\nClosed and open questions\nProbing types questions\nPitfalls of leading questions\n\n\n\n\n\n\n\nCommunication behavior and conflict management\n\n\n\nAssertive\, passive and aggressive behaviors\nVerbal and non-verbal components of communication behaviors\nConflict management\nTypes of conflicts\nSources of conflicts\nConflict management styles\nEssential conflict management skills\nLearning to say ‘no’\nGuidelines for applying ‘no’\n\n\n\nConstructive feedback and criticism\n\n\n\nThe value of feedback\nPositive versus negative feedback\nGiving constructive criticism\nReceiving criticism\n\n\n\nEvent Coordinated by BASA Training \nYou can also visit our Online Courses Website Excel Elearning \nYou can also get an affordable ebook on ebooksnest.com \n\n\n\n\n\n\nRegistration Form\nPlease enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form.Applicant Details *FirstLastEmail *EmailConfirm EmailPhone Number *Course Type *--- Select Choice ---CertificationsAccounting and FinanceAdministrationAuditing and GovernanceBankingBusiness Continuity and Crisis ManagementCommunication and Writing SkillsConferenceCustomer ServiceData Analytics and Artificial IntelligenceData Management and Business IntelligenceDigital Innovation and TransformationGovernment and Public SectorHuman Resources and TrainingInsurance and Financial ServicesInterpersonal Skills and Self DevelopmentIT Management and Cyber SecurityLeadership and ManagementManagementPlanning and Strategy ManagementProject ManagementPublic RelationsQuality and ProductivityRisk and ComplianceSafety and EnvironmentSecurity ManagementSelect the correct course category (typically found below in the course details)Course Name *Course VenuePretoria\, South AfricaDurban\, South AfricaCape Town\, South AfricaKigali\, RwandaHarare\, ZimbabweDubai \n Name Details Information\n \n \n Additional InformationOrganization Name *AddressAddress Line 2 *FirstLastAddress Line 3 *FirstLastOrganization Contact DetailsFirstLastNumber of Participants from organization\n\n\n\n Participants: 1\nUse the slider to chose whether you want to register only 1 or 10 participantsAdditional Participants detailsSubmit URL:https://basatraining.com/course/interpersonal-communication-skills-course-2/2027-10-11/ LOCATION:Pretoria\, 484 Hilda St\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa CATEGORIES:Communication and Writing Skills ATTACH;FMTTYPE=image/jpeg:https://basatraining.com/wp-content/uploads/2024/10/ert-SZkorB.jpg ORGANIZER;CN="BASA":MAILTO:info@basatraining.com END:VEVENT BEGIN:VEVENT DTSTART;VALUE=DATE:20271111 DTEND;VALUE=DATE:20271116 DTSTAMP:20260204T093313Z CREATED:20241001T220000Z LAST-MODIFIED:20260204T093313Z UID:10068469-1825891200-1826323199@basatraining.com SUMMARY:Interpersonal Communication Skills Course DESCRIPTION:Interpersonal Communication Skills Course\nWhy Attend\nOrganizational success depends upon the ability of team members to improve their communication skills amongst each other using multiple means and channels. Our interactions with others determine how we are perceived and therefore\, each of these interactions is an opportunity to accomplish a planned purpose. Communicating effectively is one of the most powerful skills for achieving objectives\, be it on a personal or an organizational level. \nThis training course will help you develop the skills you need to focus on your purpose\, profile your audience and develop your message with clarity for an ideal impact and outcome. The ability to create an environment for open discussion and ongoing dialogue is crucial for communication success. The communication skills covered in this training course will help increase your ability to become better at active listening\, receiving and giving effective feedback\, dealing with different and diverse cultures\, and managing conflicts in order to improve quality of relationships and productivity. \nCourse Methodology\nThis course relies on self-analysis questionnaires so participants can find out and apply their preferred method of communicating with others. In addition\, case studies\, round table discussions as well as role plays will be used to make sure the contents of the course are clear and ready for implementation. \nCourse Objectives\nBy the end of the course\, participants will be able to: \n\nApply the skills necessary to communicate in an effective manner\nDemonstrate their ability to communicate across cultures\nEmploy techniques for listening actively and empathically\nManage interpersonal conflict\nHandle feedback and criticism constructively\n\nTarget Audience\nEmployees\, supervisors\, managers and others seeking to improve their communication skills both on and off the job\n\nTarget Competencies\n. Verbal and non-verbal communication\n. Influencing others\n. Assertiveness\n. Active listening\n. Building rapport\n. Networking and giving feedback\n. Conflict management \nOutline\n\n\nEffective communication\n\n\n\nIntroduction to communication\nCommunication levels and definitions\nCommunication functions\nThe 4 principles of interpersonal communication\nElements of the communication process\nCommunication delivery aspects\nNon verbal communication\nBuilding rapport\nWhere can miscommunication occur?\nBarriers to effective communication\nOvercoming communication barriers\nThe communication funnel\n\n\n\nCommunication across cultures\n\n\n\nImproving cross-cultural communication: guidelines\n‘DiSC’ personal development profile\nStages of team development\nThe arts of persuasion\nAreas of growing your sphere of influence\nCommunicating within multi-cultural teams\nStages of team growth\nUniversal laws of persuasion: process\n\n\n\nActive listening\n\n\n\nHearing versus listening\nActive versus passive listening\nTips to improve active listening skills\n3 aspects of active listening\nActive listening skills inventory\nUsing different questioning techniques\nClosed and open questions\nProbing types questions\nPitfalls of leading questions\n\n\n\n\n\n\n\nCommunication behavior and conflict management\n\n\n\nAssertive\, passive and aggressive behaviors\nVerbal and non-verbal components of communication behaviors\nConflict management\nTypes of conflicts\nSources of conflicts\nConflict management styles\nEssential conflict management skills\nLearning to say ‘no’\nGuidelines for applying ‘no’\n\n\n\nConstructive feedback and criticism\n\n\n\nThe value of feedback\nPositive versus negative feedback\nGiving constructive criticism\nReceiving criticism\n\n\n\nEvent Coordinated by BASA Training \nYou can also visit our Online Courses Website Excel Elearning \nYou can also get an affordable ebook on ebooksnest.com \n\n\n\n\n\n\nRegistration Form\nPlease enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form.Applicant Details *FirstLastEmail *EmailConfirm EmailPhone Number *Course Type *--- Select Choice ---CertificationsAccounting and FinanceAdministrationAuditing and GovernanceBankingBusiness Continuity and Crisis ManagementCommunication and Writing SkillsConferenceCustomer ServiceData Analytics and Artificial IntelligenceData Management and Business IntelligenceDigital Innovation and TransformationGovernment and Public SectorHuman Resources and TrainingInsurance and Financial ServicesInterpersonal Skills and Self DevelopmentIT Management and Cyber SecurityLeadership and ManagementManagementPlanning and Strategy ManagementProject ManagementPublic RelationsQuality and ProductivityRisk and ComplianceSafety and EnvironmentSecurity ManagementSelect the correct course category (typically found below in the course details)Course Name *Course VenuePretoria\, South AfricaDurban\, South AfricaCape Town\, South AfricaKigali\, RwandaHarare\, ZimbabweDubaiAdditional InformationOrganization Name *AddressAddress Line 2 *FirstLastAddress Line 3 *FirstLastOrganization Contact DetailsFirstLast \n Participants Participants Phone\n \n \n Number of Participants from organization\n\n\n\n Participants: 1\nUse the slider to chose whether you want to register only 1 or 10 participantsAdditional Participants detailsSubmit URL:https://basatraining.com/course/interpersonal-communication-skills-course/2027-11-11/ LOCATION:Pretoria\, 484 Hilda St\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa CATEGORIES:Communication and Writing Skills ATTACH;FMTTYPE=image/png:https://basatraining.com/wp-content/uploads/2024/10/interpersonal-communication.png ORGANIZER;CN="BASA":MAILTO:info@basatraining.com END:VEVENT BEGIN:VEVENT DTSTART;VALUE=DATE:20271111 DTEND;VALUE=DATE:20271116 DTSTAMP:20260204T071752Z CREATED:20250821T083732Z LAST-MODIFIED:20260204T071752Z UID:10061581-1825891200-1826323199@basatraining.com SUMMARY:Interpersonal Communication Skills Course DESCRIPTION:Interpersonal Communication Skills Course\nWhy Attend\nOrganizational success depends upon the ability of team members to improve their communication skills amongst each other using multiple means and channels. Our interactions with others determine how we are perceived and therefore\, each of these interactions is an opportunity to accomplish a planned purpose. Communicating effectively is one of the most powerful skills for achieving objectives\, be it on a personal or an organizational level. \nThis training course will help you develop the skills you need to focus on your purpose\, profile your audience and develop your message with clarity for an ideal impact and outcome. The ability to create an environment for open discussion and ongoing dialogue is crucial for communication success. The communication skills covered in this training course will help increase your ability to become better at active listening\, receiving and giving effective feedback\, dealing with different and diverse cultures\, and managing conflicts in order to improve quality of relationships and productivity. \nCourse Methodology\nThis course relies on self-analysis questionnaires so participants can find out and apply their preferred method of communicating with others. In addition\, case studies\, round table discussions as well as role plays will be used to make sure the contents of the course are clear and ready for implementation. \nCourse Objectives\nBy the end of the course\, participants will be able to: \n\nApply the skills necessary to communicate in an effective manner\nDemonstrate their ability to communicate across cultures\nEmploy techniques for listening actively and empathically\nManage interpersonal conflict\nHandle feedback and criticism constructively\n\nTarget Audience\nEmployees\, supervisors\, managers and others seeking to improve their communication skills both on and off the job\n\nTarget Competencies\n. Verbal and non-verbal communication\n. Influencing others\n. Assertiveness\n. Active listening\n. Building rapport\n. Networking and giving feedback\n. Conflict management \nOutline\n\n\nEffective communication\n\n\n\nIntroduction to communication\nCommunication levels and definitions\nCommunication functions\nThe 4 principles of interpersonal communication\nElements of the communication process\nCommunication delivery aspects\nNon verbal communication\nBuilding rapport\nWhere can miscommunication occur?\nBarriers to effective communication\nOvercoming communication barriers\nThe communication funnel\n\n\n\nCommunication across cultures\n\n\n\nImproving cross-cultural communication: guidelines\n‘DiSC’ personal development profile\nStages of team development\nThe arts of persuasion\nAreas of growing your sphere of influence\nCommunicating within multi-cultural teams\nStages of team growth\nUniversal laws of persuasion: process\n\n\n\nActive listening\n\n\n\nHearing versus listening\nActive versus passive listening\nTips to improve active listening skills\n3 aspects of active listening\nActive listening skills inventory\nUsing different questioning techniques\nClosed and open questions\nProbing types questions\nPitfalls of leading questions\n\n\n\n\n\n\n\nCommunication behavior and conflict management\n\n\n\nAssertive\, passive and aggressive behaviors\nVerbal and non-verbal components of communication behaviors\nConflict management\nTypes of conflicts\nSources of conflicts\nConflict management styles\nEssential conflict management skills\nLearning to say ‘no’\nGuidelines for applying ‘no’\n\n\n\nConstructive feedback and criticism\n\n\n\nThe value of feedback\nPositive versus negative feedback\nGiving constructive criticism\nReceiving criticism\n\n\n\nEvent Coordinated by BASA Training \nYou can also visit our Online Courses Website Excel Elearning \nYou can also get an affordable ebook on ebooksnest.com \n\n\n\n\n\n\nRegistration Form\nPlease enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form.Applicant Details *FirstLastEmail *EmailConfirm EmailPhone Number *Course Type *--- Select Choice ---CertificationsAccounting and FinanceAdministrationAuditing and GovernanceBankingBusiness Continuity and Crisis ManagementCommunication and Writing SkillsConferenceCustomer ServiceData Analytics and Artificial IntelligenceData Management and Business IntelligenceDigital Innovation and TransformationGovernment and Public SectorHuman Resources and TrainingInsurance and Financial ServicesInterpersonal Skills and Self DevelopmentIT Management and Cyber SecurityLeadership and ManagementManagementPlanning and Strategy ManagementProject ManagementPublic RelationsQuality and ProductivityRisk and ComplianceSafety and EnvironmentSecurity ManagementSelect the correct course category (typically found below in the course details) \n Address Line Details\n \n \n Course Name *Course VenuePretoria\, South AfricaDurban\, South AfricaCape Town\, South AfricaKigali\, RwandaHarare\, ZimbabweDubaiAdditional InformationOrganization Name *AddressAddress Line 2 *FirstLastAddress Line 3 *FirstLastOrganization Contact DetailsFirstLastNumber of Participants from organization\n\n\n\n Participants: 1\nUse the slider to chose whether you want to register only 1 or 10 participantsAdditional Participants detailsSubmit URL:https://basatraining.com/course/interpersonal-communication-skills-course-2/2027-11-11/ LOCATION:Pretoria\, 484 Hilda St\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa CATEGORIES:Communication and Writing Skills ATTACH;FMTTYPE=image/jpeg:https://basatraining.com/wp-content/uploads/2024/10/ert-SZkorB.jpg ORGANIZER;CN="BASA":MAILTO:info@basatraining.com END:VEVENT END:VCALENDAR