BEGIN:VCALENDAR VERSION:2.0 PRODID:-//BASA - ECPv6.17.4//NONSGML v1.0//EN CALSCALE:GREGORIAN METHOD:PUBLISH X-WR-CALNAME:BASA X-ORIGINAL-URL:https://basatraining.com X-WR-CALDESC:Events for BASA REFRESH-INTERVAL;VALUE=DURATION:PT1H X-Robots-Tag:noindex X-PUBLISHED-TTL:PT1H BEGIN:VTIMEZONE TZID:Europe/Helsinki BEGIN:DAYLIGHT TZOFFSETFROM:+0200 TZOFFSETTO:+0300 TZNAME:EEST DTSTART:20250330T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0300 TZOFFSETTO:+0200 TZNAME:EET DTSTART:20251026T010000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+0200 TZOFFSETTO:+0300 TZNAME:EEST DTSTART:20260329T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0300 TZOFFSETTO:+0200 TZNAME:EET DTSTART:20261025T010000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+0200 TZOFFSETTO:+0300 TZNAME:EEST DTSTART:20270328T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0300 TZOFFSETTO:+0200 TZNAME:EET DTSTART:20271031T010000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+0200 TZOFFSETTO:+0300 TZNAME:EEST DTSTART:20280326T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0300 TZOFFSETTO:+0200 TZNAME:EET DTSTART:20281029T010000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+0200 TZOFFSETTO:+0300 TZNAME:EEST DTSTART:20290325T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0300 TZOFFSETTO:+0200 TZNAME:EET DTSTART:20291028T010000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+0200 TZOFFSETTO:+0300 TZNAME:EEST DTSTART:20300331T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0300 TZOFFSETTO:+0200 TZNAME:EET DTSTART:20301027T010000 END:STANDARD END:VTIMEZONE BEGIN:VEVENT DTSTART;VALUE=DATE:20261024 DTEND;VALUE=DATE:20261029 DTSTAMP:20251014T143526Z CREATED:20250821T133954Z LAST-MODIFIED:20251014T143526Z UID:10056180-1792800000-1793228399@basatraining.com SUMMARY:Organizational and Departmental Communication DESCRIPTION:Organizational and Departmental Communication\nWhy Attend\nCommunication is a critical organizational function that can help a company stay efficient and productive. One of the more important forms of organizational communication is interdepartmental communication. This course helps attendees develop the skills necessary to implement policies that strengthen interdepartmental communication and maintain an efficient flow of information. \n\nCourse Methodology\nThis course relies on the use of self-evaluation exercises aimed at helping participants discover their preferred communication style. The course also features the use of a number of case studies\, practical exercises and presentations by participants followed by group discussions. \nCourse Objectives\n\n\nBy the end of the course\, participants will be able to: \n\nIdentify effective frameworks for constructive interdepartmental communication\nDemonstrate excellent internal customer service skills\nUse proactive approaches to simplify work processes between departments\nApply different team building models to create alignment within the organization\nSolve interdepartmental conflict by identifying and removing communication barriers\nDevelop a plan for enhancing overall organizational communication\n\nTarget Audience\n\n\nManagers\, supervisors and professionals who interact with other departments\, teams or business units. \nTarget Competencies\n\n\n\nRelating to others\nGaining commitment\nTeamwork\nCollaboration\nRole awareness\nConflict resolution\n\nOutline\n\n\nOrganizational communication\n\n\n\nDefinition of interdepartmental communication\nDirection of communication within an organization\nFormal versus informal communication\nThe organizational grapevine\nOrganizational culture and its effect on performance\nLevels of company culture\nDetermining the strength of company culture\nOrganizational values and attitudes\nCommunication blockers\n\n\n\nInternal customer service\n\n\n\nInternal customer service definition\nImportance of excellent internal customer service\nThe service profit chain\nSilo mentality\nBreaking down the silo\nThe service quality factors\nBuilding rapport with internal customers\nHandling customer complaints\n\n\n\nSimplification of work processes between departments\n\n\n\nSigns of complicated or inefficient processes\nSimplifying work processes\nWork simplification stages\nData analysis and evaluation\nWork Breakdown Structure (WBS)\n\n\n\n\n\n\n\nInterdepartmental team building\n\n\n\nRemoving the ‘us-against-them’ mindset\nBuilding an interdepartmental team\nCharacteristics of successful teams\nTeam cohesiveness\nTeam building models and applications\nCreating alignment between different units\nThe power of synergy\nFrom working alone to working in teams\n\n\n\nResolving interdepartmental problems and conflicts\n\n\n\nIdentifying departmental problems\nProblem solving techniques\nResolving interdepartmental conflict\nThe positive side of conflict\nConflict and team performance\nConflict management styles\n\n\n\nEfficient and effective organizational communication\n\n\n\nEffective organizational communication\nChoosing the right communication medium\nInformation richness of different channels\nEliminating communication overload\nSigns of inefficient communication\n\n\n\nEvent Coordinated by BASA Training \nYou can also visit our Online Courses Website Excel Elearning \nYou can also get an affordable ebook on ebooksnest.com \n\n\n\n\n\nRegistration Form\nPlease enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form. \n Phone 2 Number\n \n \n Applicant Details *FirstLastEmail *EmailConfirm EmailPhone Number *Course Type *--- Select Choice ---CertificationsAccounting and FinanceAdministrationAuditing and GovernanceBankingBusiness Continuity and Crisis ManagementCommunication and Writing SkillsConferenceCustomer ServiceData Analytics and Artificial IntelligenceData Management and Business IntelligenceDigital Innovation and TransformationGovernment and Public SectorHuman Resources and TrainingInsurance and Financial ServicesInterpersonal Skills and Self DevelopmentIT Management and Cyber SecurityLeadership and ManagementManagementPlanning and Strategy ManagementProject ManagementPublic RelationsQuality and ProductivityRisk and ComplianceSafety and EnvironmentSecurity ManagementSelect the correct course category (typically found below in the course details)Course Name *Course VenuePretoria\, South AfricaDurban\, South AfricaCape Town\, South AfricaKigali\, RwandaHarare\, ZimbabweDubaiAdditional InformationOrganization Name *AddressAddress Line 2 *FirstLastAddress Line 3 *FirstLastOrganization Contact DetailsFirstLastNumber of Participants from organization\n\n\n\n Participants: 1\nUse the slider to chose whether you want to register only 1 or 10 participantsAdditional Participants detailsSubmit URL:https://basatraining.com/course/organizational-and-departmental-communication-4-4-2/2026-10-24/ LOCATION:Pretoria\, 484 Hilda St\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa CATEGORIES:Communication and Writing Skills ATTACH;FMTTYPE=image/jpeg:https://basatraining.com/wp-content/uploads/2025/01/sew-wrEkY9.jpg ORGANIZER;CN="BASA":MAILTO:info@basatraining.com END:VEVENT BEGIN:VEVENT DTSTART;VALUE=DATE:20261124 DTEND;VALUE=DATE:20261129 DTSTAMP:20251014T143526Z CREATED:20250821T133954Z LAST-MODIFIED:20251014T143526Z UID:10037326-1795478400-1795910399@basatraining.com SUMMARY:Organizational and Departmental Communication DESCRIPTION:Organizational and Departmental Communication\nWhy Attend\nCommunication is a critical organizational function that can help a company stay efficient and productive. One of the more important forms of organizational communication is interdepartmental communication. This course helps attendees develop the skills necessary to implement policies that strengthen interdepartmental communication and maintain an efficient flow of information. \n\nCourse Methodology\nThis course relies on the use of self-evaluation exercises aimed at helping participants discover their preferred communication style. The course also features the use of a number of case studies\, practical exercises and presentations by participants followed by group discussions. \nCourse Objectives\n\n\nBy the end of the course\, participants will be able to: \n\nIdentify effective frameworks for constructive interdepartmental communication\nDemonstrate excellent internal customer service skills\nUse proactive approaches to simplify work processes between departments\nApply different team building models to create alignment within the organization\nSolve interdepartmental conflict by identifying and removing communication barriers\nDevelop a plan for enhancing overall organizational communication\n\nTarget Audience\n\n\nManagers\, supervisors and professionals who interact with other departments\, teams or business units. \nTarget Competencies\n\n\n\nRelating to others\nGaining commitment\nTeamwork\nCollaboration\nRole awareness\nConflict resolution\n\nOutline\n\n\nOrganizational communication\n\n\n\nDefinition of interdepartmental communication\nDirection of communication within an organization\nFormal versus informal communication\nThe organizational grapevine\nOrganizational culture and its effect on performance\nLevels of company culture\nDetermining the strength of company culture\nOrganizational values and attitudes\nCommunication blockers\n\n\n\nInternal customer service\n\n\n\nInternal customer service definition\nImportance of excellent internal customer service\nThe service profit chain\nSilo mentality\nBreaking down the silo\nThe service quality factors\nBuilding rapport with internal customers\nHandling customer complaints\n\n\n\nSimplification of work processes between departments\n\n\n\nSigns of complicated or inefficient processes\nSimplifying work processes\nWork simplification stages\nData analysis and evaluation\nWork Breakdown Structure (WBS)\n\n\n\n\n\n\n\nInterdepartmental team building\n\n\n\nRemoving the ‘us-against-them’ mindset\nBuilding an interdepartmental team\nCharacteristics of successful teams\nTeam cohesiveness\nTeam building models and applications\nCreating alignment between different units\nThe power of synergy\nFrom working alone to working in teams\n\n\n\nResolving interdepartmental problems and conflicts\n\n\n\nIdentifying departmental problems\nProblem solving techniques\nResolving interdepartmental conflict\nThe positive side of conflict\nConflict and team performance\nConflict management styles\n\n\n\nEfficient and effective organizational communication\n\n\n\nEffective organizational communication\nChoosing the right communication medium\nInformation richness of different channels\nEliminating communication overload\nSigns of inefficient communication\n\n\n\nEvent Coordinated by BASA Training \nYou can also visit our Online Courses Website Excel Elearning \nYou can also get an affordable ebook on ebooksnest.com \n\n\n\n\n\nRegistration Form\nPlease enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form.Applicant Details *FirstLastEmail *EmailConfirm EmailPhone Number *Course Type *--- Select Choice ---CertificationsAccounting and FinanceAdministrationAuditing and GovernanceBankingBusiness Continuity and Crisis ManagementCommunication and Writing SkillsConferenceCustomer ServiceData Analytics and Artificial IntelligenceData Management and Business IntelligenceDigital Innovation and TransformationGovernment and Public SectorHuman Resources and TrainingInsurance and Financial ServicesInterpersonal Skills and Self DevelopmentIT Management and Cyber SecurityLeadership and ManagementManagementPlanning and Strategy ManagementProject ManagementPublic RelationsQuality and ProductivityRisk and ComplianceSafety and EnvironmentSecurity ManagementSelect the correct course category (typically found below in the course details)Course Name *Course VenuePretoria\, South AfricaDurban\, South AfricaCape Town\, South AfricaKigali\, RwandaHarare\, ZimbabweDubai \n Venue Line Information\n \n \n Additional InformationOrganization Name *AddressAddress Line 2 *FirstLastAddress Line 3 *FirstLastOrganization Contact DetailsFirstLastNumber of Participants from organization\n\n\n\n Participants: 1\nUse the slider to chose whether you want to register only 1 or 10 participantsAdditional Participants detailsSubmit URL:https://basatraining.com/course/organizational-and-departmental-communication-4-4-2/2026-11-24/ LOCATION:Pretoria\, 484 Hilda St\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa CATEGORIES:Communication and Writing Skills ATTACH;FMTTYPE=image/jpeg:https://basatraining.com/wp-content/uploads/2025/01/sew-wrEkY9.jpg ORGANIZER;CN="BASA":MAILTO:info@basatraining.com END:VEVENT BEGIN:VEVENT DTSTART;VALUE=DATE:20261224 DTEND;VALUE=DATE:20261229 DTSTAMP:20251014T143526Z CREATED:20250821T133954Z LAST-MODIFIED:20251014T143526Z UID:10056181-1798070400-1798502399@basatraining.com SUMMARY:Organizational and Departmental Communication DESCRIPTION:Organizational and Departmental Communication\nWhy Attend\nCommunication is a critical organizational function that can help a company stay efficient and productive. One of the more important forms of organizational communication is interdepartmental communication. This course helps attendees develop the skills necessary to implement policies that strengthen interdepartmental communication and maintain an efficient flow of information. \n\nCourse Methodology\nThis course relies on the use of self-evaluation exercises aimed at helping participants discover their preferred communication style. The course also features the use of a number of case studies\, practical exercises and presentations by participants followed by group discussions. \nCourse Objectives\n\n\nBy the end of the course\, participants will be able to: \n\nIdentify effective frameworks for constructive interdepartmental communication\nDemonstrate excellent internal customer service skills\nUse proactive approaches to simplify work processes between departments\nApply different team building models to create alignment within the organization\nSolve interdepartmental conflict by identifying and removing communication barriers\nDevelop a plan for enhancing overall organizational communication\n\nTarget Audience\n\n\nManagers\, supervisors and professionals who interact with other departments\, teams or business units. \nTarget Competencies\n\n\n\nRelating to others\nGaining commitment\nTeamwork\nCollaboration\nRole awareness\nConflict resolution\n\nOutline\n\n\nOrganizational communication\n\n\n\nDefinition of interdepartmental communication\nDirection of communication within an organization\nFormal versus informal communication\nThe organizational grapevine\nOrganizational culture and its effect on performance\nLevels of company culture\nDetermining the strength of company culture\nOrganizational values and attitudes\nCommunication blockers\n\n\n\nInternal customer service\n\n\n\nInternal customer service definition\nImportance of excellent internal customer service\nThe service profit chain\nSilo mentality\nBreaking down the silo\nThe service quality factors\nBuilding rapport with internal customers\nHandling customer complaints\n\n\n\nSimplification of work processes between departments\n\n\n\nSigns of complicated or inefficient processes\nSimplifying work processes\nWork simplification stages\nData analysis and evaluation\nWork Breakdown Structure (WBS)\n\n\n\n\n\n\n\nInterdepartmental team building\n\n\n\nRemoving the ‘us-against-them’ mindset\nBuilding an interdepartmental team\nCharacteristics of successful teams\nTeam cohesiveness\nTeam building models and applications\nCreating alignment between different units\nThe power of synergy\nFrom working alone to working in teams\n\n\n\nResolving interdepartmental problems and conflicts\n\n\n\nIdentifying departmental problems\nProblem solving techniques\nResolving interdepartmental conflict\nThe positive side of conflict\nConflict and team performance\nConflict management styles\n\n\n\nEfficient and effective organizational communication\n\n\n\nEffective organizational communication\nChoosing the right communication medium\nInformation richness of different channels\nEliminating communication overload\nSigns of inefficient communication\n\n\n\nEvent Coordinated by BASA Training \nYou can also visit our Online Courses Website Excel Elearning \nYou can also get an affordable ebook on ebooksnest.com \n\n\n\n\n\nRegistration Form\nPlease enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form. \n Email Participants organization\n \n \n Applicant Details *FirstLastEmail *EmailConfirm EmailPhone Number *Course Type *--- Select Choice ---CertificationsAccounting and FinanceAdministrationAuditing and GovernanceBankingBusiness Continuity and Crisis ManagementCommunication and Writing SkillsConferenceCustomer ServiceData Analytics and Artificial IntelligenceData Management and Business IntelligenceDigital Innovation and TransformationGovernment and Public SectorHuman Resources and TrainingInsurance and Financial ServicesInterpersonal Skills and Self DevelopmentIT Management and Cyber SecurityLeadership and ManagementManagementPlanning and Strategy ManagementProject ManagementPublic RelationsQuality and ProductivityRisk and ComplianceSafety and EnvironmentSecurity ManagementSelect the correct course category (typically found below in the course details)Course Name *Course VenuePretoria\, South AfricaDurban\, South AfricaCape Town\, South AfricaKigali\, RwandaHarare\, ZimbabweDubaiAdditional InformationOrganization Name *AddressAddress Line 2 *FirstLastAddress Line 3 *FirstLastOrganization Contact DetailsFirstLastNumber of Participants from organization\n\n\n\n Participants: 1\nUse the slider to chose whether you want to register only 1 or 10 participantsAdditional Participants detailsSubmit URL:https://basatraining.com/course/organizational-and-departmental-communication-4-4-2/2026-12-24/ LOCATION:Pretoria\, 484 Hilda St\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa CATEGORIES:Communication and Writing Skills ATTACH;FMTTYPE=image/jpeg:https://basatraining.com/wp-content/uploads/2025/01/sew-wrEkY9.jpg ORGANIZER;CN="BASA":MAILTO:info@basatraining.com END:VEVENT BEGIN:VEVENT DTSTART;VALUE=DATE:20270124 DTEND;VALUE=DATE:20270129 DTSTAMP:20251014T143526Z CREATED:20250821T133954Z LAST-MODIFIED:20251014T143526Z UID:10056182-1800748800-1801180799@basatraining.com SUMMARY:Organizational and Departmental Communication DESCRIPTION:Organizational and Departmental Communication\nWhy Attend\nCommunication is a critical organizational function that can help a company stay efficient and productive. One of the more important forms of organizational communication is interdepartmental communication. This course helps attendees develop the skills necessary to implement policies that strengthen interdepartmental communication and maintain an efficient flow of information. \n\nCourse Methodology\nThis course relies on the use of self-evaluation exercises aimed at helping participants discover their preferred communication style. The course also features the use of a number of case studies\, practical exercises and presentations by participants followed by group discussions. \nCourse Objectives\n\n\nBy the end of the course\, participants will be able to: \n\nIdentify effective frameworks for constructive interdepartmental communication\nDemonstrate excellent internal customer service skills\nUse proactive approaches to simplify work processes between departments\nApply different team building models to create alignment within the organization\nSolve interdepartmental conflict by identifying and removing communication barriers\nDevelop a plan for enhancing overall organizational communication\n\nTarget Audience\n\n\nManagers\, supervisors and professionals who interact with other departments\, teams or business units. \nTarget Competencies\n\n\n\nRelating to others\nGaining commitment\nTeamwork\nCollaboration\nRole awareness\nConflict resolution\n\nOutline\n\n\nOrganizational communication\n\n\n\nDefinition of interdepartmental communication\nDirection of communication within an organization\nFormal versus informal communication\nThe organizational grapevine\nOrganizational culture and its effect on performance\nLevels of company culture\nDetermining the strength of company culture\nOrganizational values and attitudes\nCommunication blockers\n\n\n\nInternal customer service\n\n\n\nInternal customer service definition\nImportance of excellent internal customer service\nThe service profit chain\nSilo mentality\nBreaking down the silo\nThe service quality factors\nBuilding rapport with internal customers\nHandling customer complaints\n\n\n\nSimplification of work processes between departments\n\n\n\nSigns of complicated or inefficient processes\nSimplifying work processes\nWork simplification stages\nData analysis and evaluation\nWork Breakdown Structure (WBS)\n\n\n\n\n\n\n\nInterdepartmental team building\n\n\n\nRemoving the ‘us-against-them’ mindset\nBuilding an interdepartmental team\nCharacteristics of successful teams\nTeam cohesiveness\nTeam building models and applications\nCreating alignment between different units\nThe power of synergy\nFrom working alone to working in teams\n\n\n\nResolving interdepartmental problems and conflicts\n\n\n\nIdentifying departmental problems\nProblem solving techniques\nResolving interdepartmental conflict\nThe positive side of conflict\nConflict and team performance\nConflict management styles\n\n\n\nEfficient and effective organizational communication\n\n\n\nEffective organizational communication\nChoosing the right communication medium\nInformation richness of different channels\nEliminating communication overload\nSigns of inefficient communication\n\n\n\nEvent Coordinated by BASA Training \nYou can also visit our Online Courses Website Excel Elearning \nYou can also get an affordable ebook on ebooksnest.com \n\n\n\n\n\nRegistration Form\nPlease enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form.Applicant Details *FirstLastEmail *EmailConfirm Email \n Additional Applicant Line\n \n \n Phone Number *Course Type *--- Select Choice ---CertificationsAccounting and FinanceAdministrationAuditing and GovernanceBankingBusiness Continuity and Crisis ManagementCommunication and Writing SkillsConferenceCustomer ServiceData Analytics and Artificial IntelligenceData Management and Business IntelligenceDigital Innovation and TransformationGovernment and Public SectorHuman Resources and TrainingInsurance and Financial ServicesInterpersonal Skills and Self DevelopmentIT Management and Cyber SecurityLeadership and ManagementManagementPlanning and Strategy ManagementProject ManagementPublic RelationsQuality and ProductivityRisk and ComplianceSafety and EnvironmentSecurity ManagementSelect the correct course category (typically found below in the course details)Course Name *Course VenuePretoria\, South AfricaDurban\, South AfricaCape Town\, South AfricaKigali\, RwandaHarare\, ZimbabweDubaiAdditional InformationOrganization Name *AddressAddress Line 2 *FirstLastAddress Line 3 *FirstLastOrganization Contact DetailsFirstLastNumber of Participants from organization\n\n\n\n Participants: 1\nUse the slider to chose whether you want to register only 1 or 10 participantsAdditional Participants detailsSubmit URL:https://basatraining.com/course/organizational-and-departmental-communication-4-4-2/2027-01-24/ LOCATION:Pretoria\, 484 Hilda St\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa CATEGORIES:Communication and Writing Skills ATTACH;FMTTYPE=image/jpeg:https://basatraining.com/wp-content/uploads/2025/01/sew-wrEkY9.jpg ORGANIZER;CN="BASA":MAILTO:info@basatraining.com END:VEVENT BEGIN:VEVENT DTSTART;VALUE=DATE:20270224 DTEND;VALUE=DATE:20270301 DTSTAMP:20251014T143526Z CREATED:20250821T133954Z LAST-MODIFIED:20251014T143526Z UID:10056183-1803427200-1803859199@basatraining.com SUMMARY:Organizational and Departmental Communication DESCRIPTION:Organizational and Departmental Communication\nWhy Attend\nCommunication is a critical organizational function that can help a company stay efficient and productive. One of the more important forms of organizational communication is interdepartmental communication. This course helps attendees develop the skills necessary to implement policies that strengthen interdepartmental communication and maintain an efficient flow of information. \n\nCourse Methodology\nThis course relies on the use of self-evaluation exercises aimed at helping participants discover their preferred communication style. The course also features the use of a number of case studies\, practical exercises and presentations by participants followed by group discussions. \nCourse Objectives\n\n\nBy the end of the course\, participants will be able to: \n\nIdentify effective frameworks for constructive interdepartmental communication\nDemonstrate excellent internal customer service skills\nUse proactive approaches to simplify work processes between departments\nApply different team building models to create alignment within the organization\nSolve interdepartmental conflict by identifying and removing communication barriers\nDevelop a plan for enhancing overall organizational communication\n\nTarget Audience\n\n\nManagers\, supervisors and professionals who interact with other departments\, teams or business units. \nTarget Competencies\n\n\n\nRelating to others\nGaining commitment\nTeamwork\nCollaboration\nRole awareness\nConflict resolution\n\nOutline\n\n\nOrganizational communication\n\n\n\nDefinition of interdepartmental communication\nDirection of communication within an organization\nFormal versus informal communication\nThe organizational grapevine\nOrganizational culture and its effect on performance\nLevels of company culture\nDetermining the strength of company culture\nOrganizational values and attitudes\nCommunication blockers\n\n\n\nInternal customer service\n\n\n\nInternal customer service definition\nImportance of excellent internal customer service\nThe service profit chain\nSilo mentality\nBreaking down the silo\nThe service quality factors\nBuilding rapport with internal customers\nHandling customer complaints\n\n\n\nSimplification of work processes between departments\n\n\n\nSigns of complicated or inefficient processes\nSimplifying work processes\nWork simplification stages\nData analysis and evaluation\nWork Breakdown Structure (WBS)\n\n\n\n\n\n\n\nInterdepartmental team building\n\n\n\nRemoving the ‘us-against-them’ mindset\nBuilding an interdepartmental team\nCharacteristics of successful teams\nTeam cohesiveness\nTeam building models and applications\nCreating alignment between different units\nThe power of synergy\nFrom working alone to working in teams\n\n\n\nResolving interdepartmental problems and conflicts\n\n\n\nIdentifying departmental problems\nProblem solving techniques\nResolving interdepartmental conflict\nThe positive side of conflict\nConflict and team performance\nConflict management styles\n\n\n\nEfficient and effective organizational communication\n\n\n\nEffective organizational communication\nChoosing the right communication medium\nInformation richness of different channels\nEliminating communication overload\nSigns of inefficient communication\n\n\n\nEvent Coordinated by BASA Training \nYou can also visit our Online Courses Website Excel Elearning \nYou can also get an affordable ebook on ebooksnest.com \n\n\n\n\n\nRegistration Form\nPlease enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form.Applicant Details *FirstLastEmail *EmailConfirm EmailPhone Number *Course Type *--- Select Choice ---CertificationsAccounting and FinanceAdministrationAuditing and GovernanceBankingBusiness Continuity and Crisis ManagementCommunication and Writing SkillsConferenceCustomer ServiceData Analytics and Artificial IntelligenceData Management and Business IntelligenceDigital Innovation and TransformationGovernment and Public SectorHuman Resources and TrainingInsurance and Financial ServicesInterpersonal Skills and Self DevelopmentIT Management and Cyber SecurityLeadership and ManagementManagementPlanning and Strategy ManagementProject ManagementPublic RelationsQuality and ProductivityRisk and ComplianceSafety and EnvironmentSecurity ManagementSelect the correct course category (typically found below in the course details)Course Name *Course VenuePretoria\, South AfricaDurban\, South AfricaCape Town\, South AfricaKigali\, RwandaHarare\, ZimbabweDubaiAdditional InformationOrganization Name * \n Additional details Address\n \n \n AddressAddress Line 2 *FirstLastAddress Line 3 *FirstLastOrganization Contact DetailsFirstLastNumber of Participants from organization\n\n\n\n Participants: 1\nUse the slider to chose whether you want to register only 1 or 10 participantsAdditional Participants detailsSubmit URL:https://basatraining.com/course/organizational-and-departmental-communication-4-4-2/2027-02-24/ LOCATION:Pretoria\, 484 Hilda St\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa CATEGORIES:Communication and Writing Skills ATTACH;FMTTYPE=image/jpeg:https://basatraining.com/wp-content/uploads/2025/01/sew-wrEkY9.jpg ORGANIZER;CN="BASA":MAILTO:info@basatraining.com END:VEVENT BEGIN:VEVENT DTSTART;VALUE=DATE:20270324 DTEND;VALUE=DATE:20270329 DTSTAMP:20251014T143526Z CREATED:20250821T133954Z LAST-MODIFIED:20251014T143526Z UID:10056184-1805846400-1806278399@basatraining.com SUMMARY:Organizational and Departmental Communication DESCRIPTION:Organizational and Departmental Communication\nWhy Attend\nCommunication is a critical organizational function that can help a company stay efficient and productive. One of the more important forms of organizational communication is interdepartmental communication. This course helps attendees develop the skills necessary to implement policies that strengthen interdepartmental communication and maintain an efficient flow of information. \n\nCourse Methodology\nThis course relies on the use of self-evaluation exercises aimed at helping participants discover their preferred communication style. The course also features the use of a number of case studies\, practical exercises and presentations by participants followed by group discussions. \nCourse Objectives\n\n\nBy the end of the course\, participants will be able to: \n\nIdentify effective frameworks for constructive interdepartmental communication\nDemonstrate excellent internal customer service skills\nUse proactive approaches to simplify work processes between departments\nApply different team building models to create alignment within the organization\nSolve interdepartmental conflict by identifying and removing communication barriers\nDevelop a plan for enhancing overall organizational communication\n\nTarget Audience\n\n\nManagers\, supervisors and professionals who interact with other departments\, teams or business units. \nTarget Competencies\n\n\n\nRelating to others\nGaining commitment\nTeamwork\nCollaboration\nRole awareness\nConflict resolution\n\nOutline\n\n\nOrganizational communication\n\n\n\nDefinition of interdepartmental communication\nDirection of communication within an organization\nFormal versus informal communication\nThe organizational grapevine\nOrganizational culture and its effect on performance\nLevels of company culture\nDetermining the strength of company culture\nOrganizational values and attitudes\nCommunication blockers\n\n\n\nInternal customer service\n\n\n\nInternal customer service definition\nImportance of excellent internal customer service\nThe service profit chain\nSilo mentality\nBreaking down the silo\nThe service quality factors\nBuilding rapport with internal customers\nHandling customer complaints\n\n\n\nSimplification of work processes between departments\n\n\n\nSigns of complicated or inefficient processes\nSimplifying work processes\nWork simplification stages\nData analysis and evaluation\nWork Breakdown Structure (WBS)\n\n\n\n\n\n\n\nInterdepartmental team building\n\n\n\nRemoving the ‘us-against-them’ mindset\nBuilding an interdepartmental team\nCharacteristics of successful teams\nTeam cohesiveness\nTeam building models and applications\nCreating alignment between different units\nThe power of synergy\nFrom working alone to working in teams\n\n\n\nResolving interdepartmental problems and conflicts\n\n\n\nIdentifying departmental problems\nProblem solving techniques\nResolving interdepartmental conflict\nThe positive side of conflict\nConflict and team performance\nConflict management styles\n\n\n\nEfficient and effective organizational communication\n\n\n\nEffective organizational communication\nChoosing the right communication medium\nInformation richness of different channels\nEliminating communication overload\nSigns of inefficient communication\n\n\n\nEvent Coordinated by BASA Training \nYou can also visit our Online Courses Website Excel Elearning \nYou can also get an affordable ebook on ebooksnest.com \n\n\n\n\n\nRegistration Form\nPlease enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form.Applicant Details *FirstLastEmail *EmailConfirm EmailPhone Number *Course Type *--- Select Choice ---CertificationsAccounting and FinanceAdministrationAuditing and GovernanceBankingBusiness Continuity and Crisis ManagementCommunication and Writing SkillsConferenceCustomer ServiceData Analytics and Artificial IntelligenceData Management and Business IntelligenceDigital Innovation and TransformationGovernment and Public SectorHuman Resources and TrainingInsurance and Financial ServicesInterpersonal Skills and Self DevelopmentIT Management and Cyber SecurityLeadership and ManagementManagementPlanning and Strategy ManagementProject ManagementPublic RelationsQuality and ProductivityRisk and ComplianceSafety and EnvironmentSecurity ManagementSelect the correct course category (typically found below in the course details)Course Name *Course VenuePretoria\, South AfricaDurban\, South AfricaCape Town\, South AfricaKigali\, RwandaHarare\, ZimbabweDubaiAdditional InformationOrganization Name *Address \n Address 2 Phone\n \n \n Address Line 2 *FirstLastAddress Line 3 *FirstLastOrganization Contact DetailsFirstLastNumber of Participants from organization\n\n\n\n Participants: 1\nUse the slider to chose whether you want to register only 1 or 10 participantsAdditional Participants detailsSubmit URL:https://basatraining.com/course/organizational-and-departmental-communication-4-4-2/2027-03-24/ LOCATION:Pretoria\, 484 Hilda St\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa CATEGORIES:Communication and Writing Skills ATTACH;FMTTYPE=image/jpeg:https://basatraining.com/wp-content/uploads/2025/01/sew-wrEkY9.jpg ORGANIZER;CN="BASA":MAILTO:info@basatraining.com END:VEVENT BEGIN:VEVENT DTSTART;VALUE=DATE:20270424 DTEND;VALUE=DATE:20270429 DTSTAMP:20251014T143526Z CREATED:20250821T133954Z LAST-MODIFIED:20251014T143526Z UID:10056185-1808524800-1808956799@basatraining.com SUMMARY:Organizational and Departmental Communication DESCRIPTION:Organizational and Departmental Communication\nWhy Attend\nCommunication is a critical organizational function that can help a company stay efficient and productive. One of the more important forms of organizational communication is interdepartmental communication. This course helps attendees develop the skills necessary to implement policies that strengthen interdepartmental communication and maintain an efficient flow of information. \n\nCourse Methodology\nThis course relies on the use of self-evaluation exercises aimed at helping participants discover their preferred communication style. The course also features the use of a number of case studies\, practical exercises and presentations by participants followed by group discussions. \nCourse Objectives\n\n\nBy the end of the course\, participants will be able to: \n\nIdentify effective frameworks for constructive interdepartmental communication\nDemonstrate excellent internal customer service skills\nUse proactive approaches to simplify work processes between departments\nApply different team building models to create alignment within the organization\nSolve interdepartmental conflict by identifying and removing communication barriers\nDevelop a plan for enhancing overall organizational communication\n\nTarget Audience\n\n\nManagers\, supervisors and professionals who interact with other departments\, teams or business units. \nTarget Competencies\n\n\n\nRelating to others\nGaining commitment\nTeamwork\nCollaboration\nRole awareness\nConflict resolution\n\nOutline\n\n\nOrganizational communication\n\n\n\nDefinition of interdepartmental communication\nDirection of communication within an organization\nFormal versus informal communication\nThe organizational grapevine\nOrganizational culture and its effect on performance\nLevels of company culture\nDetermining the strength of company culture\nOrganizational values and attitudes\nCommunication blockers\n\n\n\nInternal customer service\n\n\n\nInternal customer service definition\nImportance of excellent internal customer service\nThe service profit chain\nSilo mentality\nBreaking down the silo\nThe service quality factors\nBuilding rapport with internal customers\nHandling customer complaints\n\n\n\nSimplification of work processes between departments\n\n\n\nSigns of complicated or inefficient processes\nSimplifying work processes\nWork simplification stages\nData analysis and evaluation\nWork Breakdown Structure (WBS)\n\n\n\n\n\n\n\nInterdepartmental team building\n\n\n\nRemoving the ‘us-against-them’ mindset\nBuilding an interdepartmental team\nCharacteristics of successful teams\nTeam cohesiveness\nTeam building models and applications\nCreating alignment between different units\nThe power of synergy\nFrom working alone to working in teams\n\n\n\nResolving interdepartmental problems and conflicts\n\n\n\nIdentifying departmental problems\nProblem solving techniques\nResolving interdepartmental conflict\nThe positive side of conflict\nConflict and team performance\nConflict management styles\n\n\n\nEfficient and effective organizational communication\n\n\n\nEffective organizational communication\nChoosing the right communication medium\nInformation richness of different channels\nEliminating communication overload\nSigns of inefficient communication\n\n\n\nEvent Coordinated by BASA Training \nYou can also visit our Online Courses Website Excel Elearning \nYou can also get an affordable ebook on ebooksnest.com \n\n\n\n\n\nRegistration Form\nPlease enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form.Applicant Details *FirstLastEmail *EmailConfirm Email \n Details Course of\n \n \n Phone Number *Course Type *--- Select Choice ---CertificationsAccounting and FinanceAdministrationAuditing and GovernanceBankingBusiness Continuity and Crisis ManagementCommunication and Writing SkillsConferenceCustomer ServiceData Analytics and Artificial IntelligenceData Management and Business IntelligenceDigital Innovation and TransformationGovernment and Public SectorHuman Resources and TrainingInsurance and Financial ServicesInterpersonal Skills and Self DevelopmentIT Management and Cyber SecurityLeadership and ManagementManagementPlanning and Strategy ManagementProject ManagementPublic RelationsQuality and ProductivityRisk and ComplianceSafety and EnvironmentSecurity ManagementSelect the correct course category (typically found below in the course details)Course Name *Course VenuePretoria\, South AfricaDurban\, South AfricaCape Town\, South AfricaKigali\, RwandaHarare\, ZimbabweDubaiAdditional InformationOrganization Name *AddressAddress Line 2 *FirstLastAddress Line 3 *FirstLastOrganization Contact DetailsFirstLastNumber of Participants from organization\n\n\n\n Participants: 1\nUse the slider to chose whether you want to register only 1 or 10 participantsAdditional Participants detailsSubmit URL:https://basatraining.com/course/organizational-and-departmental-communication-4-4-2/2027-04-24/ LOCATION:Pretoria\, 484 Hilda St\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa CATEGORIES:Communication and Writing Skills ATTACH;FMTTYPE=image/jpeg:https://basatraining.com/wp-content/uploads/2025/01/sew-wrEkY9.jpg ORGANIZER;CN="BASA":MAILTO:info@basatraining.com END:VEVENT BEGIN:VEVENT DTSTART;VALUE=DATE:20270524 DTEND;VALUE=DATE:20270529 DTSTAMP:20251014T143526Z CREATED:20250821T133954Z LAST-MODIFIED:20251014T143526Z UID:10056186-1811116800-1811548799@basatraining.com SUMMARY:Organizational and Departmental Communication DESCRIPTION:Organizational and Departmental Communication\nWhy Attend\nCommunication is a critical organizational function that can help a company stay efficient and productive. One of the more important forms of organizational communication is interdepartmental communication. This course helps attendees develop the skills necessary to implement policies that strengthen interdepartmental communication and maintain an efficient flow of information. \n\nCourse Methodology\nThis course relies on the use of self-evaluation exercises aimed at helping participants discover their preferred communication style. The course also features the use of a number of case studies\, practical exercises and presentations by participants followed by group discussions. \nCourse Objectives\n\n\nBy the end of the course\, participants will be able to: \n\nIdentify effective frameworks for constructive interdepartmental communication\nDemonstrate excellent internal customer service skills\nUse proactive approaches to simplify work processes between departments\nApply different team building models to create alignment within the organization\nSolve interdepartmental conflict by identifying and removing communication barriers\nDevelop a plan for enhancing overall organizational communication\n\nTarget Audience\n\n\nManagers\, supervisors and professionals who interact with other departments\, teams or business units. \nTarget Competencies\n\n\n\nRelating to others\nGaining commitment\nTeamwork\nCollaboration\nRole awareness\nConflict resolution\n\nOutline\n\n\nOrganizational communication\n\n\n\nDefinition of interdepartmental communication\nDirection of communication within an organization\nFormal versus informal communication\nThe organizational grapevine\nOrganizational culture and its effect on performance\nLevels of company culture\nDetermining the strength of company culture\nOrganizational values and attitudes\nCommunication blockers\n\n\n\nInternal customer service\n\n\n\nInternal customer service definition\nImportance of excellent internal customer service\nThe service profit chain\nSilo mentality\nBreaking down the silo\nThe service quality factors\nBuilding rapport with internal customers\nHandling customer complaints\n\n\n\nSimplification of work processes between departments\n\n\n\nSigns of complicated or inefficient processes\nSimplifying work processes\nWork simplification stages\nData analysis and evaluation\nWork Breakdown Structure (WBS)\n\n\n\n\n\n\n\nInterdepartmental team building\n\n\n\nRemoving the ‘us-against-them’ mindset\nBuilding an interdepartmental team\nCharacteristics of successful teams\nTeam cohesiveness\nTeam building models and applications\nCreating alignment between different units\nThe power of synergy\nFrom working alone to working in teams\n\n\n\nResolving interdepartmental problems and conflicts\n\n\n\nIdentifying departmental problems\nProblem solving techniques\nResolving interdepartmental conflict\nThe positive side of conflict\nConflict and team performance\nConflict management styles\n\n\n\nEfficient and effective organizational communication\n\n\n\nEffective organizational communication\nChoosing the right communication medium\nInformation richness of different channels\nEliminating communication overload\nSigns of inefficient communication\n\n\n\nEvent Coordinated by BASA Training \nYou can also visit our Online Courses Website Excel Elearning \nYou can also get an affordable ebook on ebooksnest.com \n\n\n\n\n\nRegistration Form\nPlease enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form.Applicant Details *FirstLastEmail *EmailConfirm EmailPhone Number *Course Type *--- Select Choice ---CertificationsAccounting and FinanceAdministrationAuditing and GovernanceBankingBusiness Continuity and Crisis ManagementCommunication and Writing SkillsConferenceCustomer ServiceData Analytics and Artificial IntelligenceData Management and Business IntelligenceDigital Innovation and TransformationGovernment and Public SectorHuman Resources and TrainingInsurance and Financial ServicesInterpersonal Skills and Self DevelopmentIT Management and Cyber SecurityLeadership and ManagementManagementPlanning and Strategy ManagementProject ManagementPublic RelationsQuality and ProductivityRisk and ComplianceSafety and EnvironmentSecurity ManagementSelect the correct course category (typically found below in the course details)Course Name *Course VenuePretoria\, South AfricaDurban\, South AfricaCape Town\, South AfricaKigali\, RwandaHarare\, ZimbabweDubaiAdditional InformationOrganization Name *AddressAddress Line 2 *FirstLastAddress Line 3 *FirstLast \n Name organization Type\n \n \n Organization Contact DetailsFirstLastNumber of Participants from organization\n\n\n\n Participants: 1\nUse the slider to chose whether you want to register only 1 or 10 participantsAdditional Participants detailsSubmit URL:https://basatraining.com/course/organizational-and-departmental-communication-4-4-2/2027-05-24/ LOCATION:Pretoria\, 484 Hilda St\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa CATEGORIES:Communication and Writing Skills ATTACH;FMTTYPE=image/jpeg:https://basatraining.com/wp-content/uploads/2025/01/sew-wrEkY9.jpg ORGANIZER;CN="BASA":MAILTO:info@basatraining.com END:VEVENT BEGIN:VEVENT DTSTART;VALUE=DATE:20270624 DTEND;VALUE=DATE:20270629 DTSTAMP:20251014T143526Z CREATED:20250821T133954Z LAST-MODIFIED:20251014T143526Z UID:10056187-1813795200-1814227199@basatraining.com SUMMARY:Organizational and Departmental Communication DESCRIPTION:Organizational and Departmental Communication\nWhy Attend\nCommunication is a critical organizational function that can help a company stay efficient and productive. One of the more important forms of organizational communication is interdepartmental communication. This course helps attendees develop the skills necessary to implement policies that strengthen interdepartmental communication and maintain an efficient flow of information. \n\nCourse Methodology\nThis course relies on the use of self-evaluation exercises aimed at helping participants discover their preferred communication style. The course also features the use of a number of case studies\, practical exercises and presentations by participants followed by group discussions. \nCourse Objectives\n\n\nBy the end of the course\, participants will be able to: \n\nIdentify effective frameworks for constructive interdepartmental communication\nDemonstrate excellent internal customer service skills\nUse proactive approaches to simplify work processes between departments\nApply different team building models to create alignment within the organization\nSolve interdepartmental conflict by identifying and removing communication barriers\nDevelop a plan for enhancing overall organizational communication\n\nTarget Audience\n\n\nManagers\, supervisors and professionals who interact with other departments\, teams or business units. \nTarget Competencies\n\n\n\nRelating to others\nGaining commitment\nTeamwork\nCollaboration\nRole awareness\nConflict resolution\n\nOutline\n\n\nOrganizational communication\n\n\n\nDefinition of interdepartmental communication\nDirection of communication within an organization\nFormal versus informal communication\nThe organizational grapevine\nOrganizational culture and its effect on performance\nLevels of company culture\nDetermining the strength of company culture\nOrganizational values and attitudes\nCommunication blockers\n\n\n\nInternal customer service\n\n\n\nInternal customer service definition\nImportance of excellent internal customer service\nThe service profit chain\nSilo mentality\nBreaking down the silo\nThe service quality factors\nBuilding rapport with internal customers\nHandling customer complaints\n\n\n\nSimplification of work processes between departments\n\n\n\nSigns of complicated or inefficient processes\nSimplifying work processes\nWork simplification stages\nData analysis and evaluation\nWork Breakdown Structure (WBS)\n\n\n\n\n\n\n\nInterdepartmental team building\n\n\n\nRemoving the ‘us-against-them’ mindset\nBuilding an interdepartmental team\nCharacteristics of successful teams\nTeam cohesiveness\nTeam building models and applications\nCreating alignment between different units\nThe power of synergy\nFrom working alone to working in teams\n\n\n\nResolving interdepartmental problems and conflicts\n\n\n\nIdentifying departmental problems\nProblem solving techniques\nResolving interdepartmental conflict\nThe positive side of conflict\nConflict and team performance\nConflict management styles\n\n\n\nEfficient and effective organizational communication\n\n\n\nEffective organizational communication\nChoosing the right communication medium\nInformation richness of different channels\nEliminating communication overload\nSigns of inefficient communication\n\n\n\nEvent Coordinated by BASA Training \nYou can also visit our Online Courses Website Excel Elearning \nYou can also get an affordable ebook on ebooksnest.com \n\n\n\n\n\nRegistration Form\nPlease enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form.Applicant Details *FirstLastEmail *EmailConfirm EmailPhone Number *Course Type *--- Select Choice ---CertificationsAccounting and FinanceAdministrationAuditing and GovernanceBankingBusiness Continuity and Crisis ManagementCommunication and Writing SkillsConferenceCustomer ServiceData Analytics and Artificial IntelligenceData Management and Business IntelligenceDigital Innovation and TransformationGovernment and Public SectorHuman Resources and TrainingInsurance and Financial ServicesInterpersonal Skills and Self DevelopmentIT Management and Cyber SecurityLeadership and ManagementManagementPlanning and Strategy ManagementProject ManagementPublic RelationsQuality and ProductivityRisk and ComplianceSafety and EnvironmentSecurity ManagementSelect the correct course category (typically found below in the course details)Course Name *Course VenuePretoria\, South AfricaDurban\, South AfricaCape Town\, South AfricaKigali\, RwandaHarare\, ZimbabweDubaiAdditional InformationOrganization Name *AddressAddress Line 2 *FirstLast \n 3 Course Additional\n \n \n Address Line 3 *FirstLastOrganization Contact DetailsFirstLastNumber of Participants from organization\n\n\n\n Participants: 1\nUse the slider to chose whether you want to register only 1 or 10 participantsAdditional Participants detailsSubmit URL:https://basatraining.com/course/organizational-and-departmental-communication-4-4-2/2027-06-24/ LOCATION:Pretoria\, 484 Hilda St\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa CATEGORIES:Communication and Writing Skills ATTACH;FMTTYPE=image/jpeg:https://basatraining.com/wp-content/uploads/2025/01/sew-wrEkY9.jpg ORGANIZER;CN="BASA":MAILTO:info@basatraining.com END:VEVENT BEGIN:VEVENT DTSTART;VALUE=DATE:20270724 DTEND;VALUE=DATE:20270729 DTSTAMP:20251014T143526Z CREATED:20250821T133954Z LAST-MODIFIED:20251014T143526Z UID:10056188-1816387200-1816819199@basatraining.com SUMMARY:Organizational and Departmental Communication DESCRIPTION:Organizational and Departmental Communication\nWhy Attend\nCommunication is a critical organizational function that can help a company stay efficient and productive. One of the more important forms of organizational communication is interdepartmental communication. This course helps attendees develop the skills necessary to implement policies that strengthen interdepartmental communication and maintain an efficient flow of information. \n\nCourse Methodology\nThis course relies on the use of self-evaluation exercises aimed at helping participants discover their preferred communication style. The course also features the use of a number of case studies\, practical exercises and presentations by participants followed by group discussions. \nCourse Objectives\n\n\nBy the end of the course\, participants will be able to: \n\nIdentify effective frameworks for constructive interdepartmental communication\nDemonstrate excellent internal customer service skills\nUse proactive approaches to simplify work processes between departments\nApply different team building models to create alignment within the organization\nSolve interdepartmental conflict by identifying and removing communication barriers\nDevelop a plan for enhancing overall organizational communication\n\nTarget Audience\n\n\nManagers\, supervisors and professionals who interact with other departments\, teams or business units. \nTarget Competencies\n\n\n\nRelating to others\nGaining commitment\nTeamwork\nCollaboration\nRole awareness\nConflict resolution\n\nOutline\n\n\nOrganizational communication\n\n\n\nDefinition of interdepartmental communication\nDirection of communication within an organization\nFormal versus informal communication\nThe organizational grapevine\nOrganizational culture and its effect on performance\nLevels of company culture\nDetermining the strength of company culture\nOrganizational values and attitudes\nCommunication blockers\n\n\n\nInternal customer service\n\n\n\nInternal customer service definition\nImportance of excellent internal customer service\nThe service profit chain\nSilo mentality\nBreaking down the silo\nThe service quality factors\nBuilding rapport with internal customers\nHandling customer complaints\n\n\n\nSimplification of work processes between departments\n\n\n\nSigns of complicated or inefficient processes\nSimplifying work processes\nWork simplification stages\nData analysis and evaluation\nWork Breakdown Structure (WBS)\n\n\n\n\n\n\n\nInterdepartmental team building\n\n\n\nRemoving the ‘us-against-them’ mindset\nBuilding an interdepartmental team\nCharacteristics of successful teams\nTeam cohesiveness\nTeam building models and applications\nCreating alignment between different units\nThe power of synergy\nFrom working alone to working in teams\n\n\n\nResolving interdepartmental problems and conflicts\n\n\n\nIdentifying departmental problems\nProblem solving techniques\nResolving interdepartmental conflict\nThe positive side of conflict\nConflict and team performance\nConflict management styles\n\n\n\nEfficient and effective organizational communication\n\n\n\nEffective organizational communication\nChoosing the right communication medium\nInformation richness of different channels\nEliminating communication overload\nSigns of inefficient communication\n\n\n\nEvent Coordinated by BASA Training \nYou can also visit our Online Courses Website Excel Elearning \nYou can also get an affordable ebook on ebooksnest.com \n\n\n\n\n\nRegistration Form\nPlease enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form.Applicant Details *FirstLastEmail *EmailConfirm EmailPhone Number *Course Type *--- Select Choice ---CertificationsAccounting and FinanceAdministrationAuditing and GovernanceBankingBusiness Continuity and Crisis ManagementCommunication and Writing SkillsConferenceCustomer ServiceData Analytics and Artificial IntelligenceData Management and Business IntelligenceDigital Innovation and TransformationGovernment and Public SectorHuman Resources and TrainingInsurance and Financial ServicesInterpersonal Skills and Self DevelopmentIT Management and Cyber SecurityLeadership and ManagementManagementPlanning and Strategy ManagementProject ManagementPublic RelationsQuality and ProductivityRisk and ComplianceSafety and EnvironmentSecurity ManagementSelect the correct course category (typically found below in the course details)Course Name *Course VenuePretoria\, South AfricaDurban\, South AfricaCape Town\, South AfricaKigali\, RwandaHarare\, ZimbabweDubai \n Number Additional Details\n \n \n Additional InformationOrganization Name *AddressAddress Line 2 *FirstLastAddress Line 3 *FirstLastOrganization Contact DetailsFirstLastNumber of Participants from organization\n\n\n\n Participants: 1\nUse the slider to chose whether you want to register only 1 or 10 participantsAdditional Participants detailsSubmit URL:https://basatraining.com/course/organizational-and-departmental-communication-4-4-2/2027-07-24/ LOCATION:Pretoria\, 484 Hilda St\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa CATEGORIES:Communication and Writing Skills ATTACH;FMTTYPE=image/jpeg:https://basatraining.com/wp-content/uploads/2025/01/sew-wrEkY9.jpg ORGANIZER;CN="BASA":MAILTO:info@basatraining.com END:VEVENT BEGIN:VEVENT DTSTART;VALUE=DATE:20270824 DTEND;VALUE=DATE:20270829 DTSTAMP:20251014T143526Z CREATED:20250821T133954Z LAST-MODIFIED:20251014T143526Z UID:10037334-1819065600-1819497599@basatraining.com SUMMARY:Organizational and Departmental Communication DESCRIPTION:Organizational and Departmental Communication\nWhy Attend\nCommunication is a critical organizational function that can help a company stay efficient and productive. One of the more important forms of organizational communication is interdepartmental communication. This course helps attendees develop the skills necessary to implement policies that strengthen interdepartmental communication and maintain an efficient flow of information. \n\nCourse Methodology\nThis course relies on the use of self-evaluation exercises aimed at helping participants discover their preferred communication style. The course also features the use of a number of case studies\, practical exercises and presentations by participants followed by group discussions. \nCourse Objectives\n\n\nBy the end of the course\, participants will be able to: \n\nIdentify effective frameworks for constructive interdepartmental communication\nDemonstrate excellent internal customer service skills\nUse proactive approaches to simplify work processes between departments\nApply different team building models to create alignment within the organization\nSolve interdepartmental conflict by identifying and removing communication barriers\nDevelop a plan for enhancing overall organizational communication\n\nTarget Audience\n\n\nManagers\, supervisors and professionals who interact with other departments\, teams or business units. \nTarget Competencies\n\n\n\nRelating to others\nGaining commitment\nTeamwork\nCollaboration\nRole awareness\nConflict resolution\n\nOutline\n\n\nOrganizational communication\n\n\n\nDefinition of interdepartmental communication\nDirection of communication within an organization\nFormal versus informal communication\nThe organizational grapevine\nOrganizational culture and its effect on performance\nLevels of company culture\nDetermining the strength of company culture\nOrganizational values and attitudes\nCommunication blockers\n\n\n\nInternal customer service\n\n\n\nInternal customer service definition\nImportance of excellent internal customer service\nThe service profit chain\nSilo mentality\nBreaking down the silo\nThe service quality factors\nBuilding rapport with internal customers\nHandling customer complaints\n\n\n\nSimplification of work processes between departments\n\n\n\nSigns of complicated or inefficient processes\nSimplifying work processes\nWork simplification stages\nData analysis and evaluation\nWork Breakdown Structure (WBS)\n\n\n\n\n\n\n\nInterdepartmental team building\n\n\n\nRemoving the ‘us-against-them’ mindset\nBuilding an interdepartmental team\nCharacteristics of successful teams\nTeam cohesiveness\nTeam building models and applications\nCreating alignment between different units\nThe power of synergy\nFrom working alone to working in teams\n\n\n\nResolving interdepartmental problems and conflicts\n\n\n\nIdentifying departmental problems\nProblem solving techniques\nResolving interdepartmental conflict\nThe positive side of conflict\nConflict and team performance\nConflict management styles\n\n\n\nEfficient and effective organizational communication\n\n\n\nEffective organizational communication\nChoosing the right communication medium\nInformation richness of different channels\nEliminating communication overload\nSigns of inefficient communication\n\n\n\nEvent Coordinated by BASA Training \nYou can also visit our Online Courses Website Excel Elearning \nYou can also get an affordable ebook on ebooksnest.com \n\n\n\n\n\nRegistration Form\nPlease enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form.Applicant Details *FirstLastEmail *EmailConfirm EmailPhone Number *Course Type *--- Select Choice ---CertificationsAccounting and FinanceAdministrationAuditing and GovernanceBankingBusiness Continuity and Crisis ManagementCommunication and Writing SkillsConferenceCustomer ServiceData Analytics and Artificial IntelligenceData Management and Business IntelligenceDigital Innovation and TransformationGovernment and Public SectorHuman Resources and TrainingInsurance and Financial ServicesInterpersonal Skills and Self DevelopmentIT Management and Cyber SecurityLeadership and ManagementManagementPlanning and Strategy ManagementProject ManagementPublic RelationsQuality and ProductivityRisk and ComplianceSafety and EnvironmentSecurity ManagementSelect the correct course category (typically found below in the course details)Course Name *Course VenuePretoria\, South AfricaDurban\, South AfricaCape Town\, South AfricaKigali\, RwandaHarare\, ZimbabweDubaiAdditional InformationOrganization Name *Address \n Address Name Address\n \n \n Address Line 2 *FirstLastAddress Line 3 *FirstLastOrganization Contact DetailsFirstLastNumber of Participants from organization\n\n\n\n Participants: 1\nUse the slider to chose whether you want to register only 1 or 10 participantsAdditional Participants detailsSubmit URL:https://basatraining.com/course/organizational-and-departmental-communication-4-4-2/2027-08-24/ LOCATION:Pretoria\, 484 Hilda St\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa CATEGORIES:Communication and Writing Skills ATTACH;FMTTYPE=image/jpeg:https://basatraining.com/wp-content/uploads/2025/01/sew-wrEkY9.jpg ORGANIZER;CN="BASA":MAILTO:info@basatraining.com END:VEVENT BEGIN:VEVENT DTSTART;VALUE=DATE:20270924 DTEND;VALUE=DATE:20270929 DTSTAMP:20251014T143526Z CREATED:20250821T133954Z LAST-MODIFIED:20251014T143526Z UID:10056189-1821744000-1822175999@basatraining.com SUMMARY:Organizational and Departmental Communication DESCRIPTION:Organizational and Departmental Communication\nWhy Attend\nCommunication is a critical organizational function that can help a company stay efficient and productive. One of the more important forms of organizational communication is interdepartmental communication. This course helps attendees develop the skills necessary to implement policies that strengthen interdepartmental communication and maintain an efficient flow of information. \n\nCourse Methodology\nThis course relies on the use of self-evaluation exercises aimed at helping participants discover their preferred communication style. The course also features the use of a number of case studies\, practical exercises and presentations by participants followed by group discussions. \nCourse Objectives\n\n\nBy the end of the course\, participants will be able to: \n\nIdentify effective frameworks for constructive interdepartmental communication\nDemonstrate excellent internal customer service skills\nUse proactive approaches to simplify work processes between departments\nApply different team building models to create alignment within the organization\nSolve interdepartmental conflict by identifying and removing communication barriers\nDevelop a plan for enhancing overall organizational communication\n\nTarget Audience\n\n\nManagers\, supervisors and professionals who interact with other departments\, teams or business units. \nTarget Competencies\n\n\n\nRelating to others\nGaining commitment\nTeamwork\nCollaboration\nRole awareness\nConflict resolution\n\nOutline\n\n\nOrganizational communication\n\n\n\nDefinition of interdepartmental communication\nDirection of communication within an organization\nFormal versus informal communication\nThe organizational grapevine\nOrganizational culture and its effect on performance\nLevels of company culture\nDetermining the strength of company culture\nOrganizational values and attitudes\nCommunication blockers\n\n\n\nInternal customer service\n\n\n\nInternal customer service definition\nImportance of excellent internal customer service\nThe service profit chain\nSilo mentality\nBreaking down the silo\nThe service quality factors\nBuilding rapport with internal customers\nHandling customer complaints\n\n\n\nSimplification of work processes between departments\n\n\n\nSigns of complicated or inefficient processes\nSimplifying work processes\nWork simplification stages\nData analysis and evaluation\nWork Breakdown Structure (WBS)\n\n\n\n\n\n\n\nInterdepartmental team building\n\n\n\nRemoving the ‘us-against-them’ mindset\nBuilding an interdepartmental team\nCharacteristics of successful teams\nTeam cohesiveness\nTeam building models and applications\nCreating alignment between different units\nThe power of synergy\nFrom working alone to working in teams\n\n\n\nResolving interdepartmental problems and conflicts\n\n\n\nIdentifying departmental problems\nProblem solving techniques\nResolving interdepartmental conflict\nThe positive side of conflict\nConflict and team performance\nConflict management styles\n\n\n\nEfficient and effective organizational communication\n\n\n\nEffective organizational communication\nChoosing the right communication medium\nInformation richness of different channels\nEliminating communication overload\nSigns of inefficient communication\n\n\n\nEvent Coordinated by BASA Training \nYou can also visit our Online Courses Website Excel Elearning \nYou can also get an affordable ebook on ebooksnest.com \n\n\n\n\n\nRegistration Form\nPlease enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form.Applicant Details *FirstLastEmail *EmailConfirm EmailPhone Number * \n Additional Participants Course\n \n \n Course Type *--- Select Choice ---CertificationsAccounting and FinanceAdministrationAuditing and GovernanceBankingBusiness Continuity and Crisis ManagementCommunication and Writing SkillsConferenceCustomer ServiceData Analytics and Artificial IntelligenceData Management and Business IntelligenceDigital Innovation and TransformationGovernment and Public SectorHuman Resources and TrainingInsurance and Financial ServicesInterpersonal Skills and Self DevelopmentIT Management and Cyber SecurityLeadership and ManagementManagementPlanning and Strategy ManagementProject ManagementPublic RelationsQuality and ProductivityRisk and ComplianceSafety and EnvironmentSecurity ManagementSelect the correct course category (typically found below in the course details)Course Name *Course VenuePretoria\, South AfricaDurban\, South AfricaCape Town\, South AfricaKigali\, RwandaHarare\, ZimbabweDubaiAdditional InformationOrganization Name *AddressAddress Line 2 *FirstLastAddress Line 3 *FirstLastOrganization Contact DetailsFirstLastNumber of Participants from organization\n\n\n\n Participants: 1\nUse the slider to chose whether you want to register only 1 or 10 participantsAdditional Participants detailsSubmit URL:https://basatraining.com/course/organizational-and-departmental-communication-4-4-2/2027-09-24/ LOCATION:Pretoria\, 484 Hilda St\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa CATEGORIES:Communication and Writing Skills ATTACH;FMTTYPE=image/jpeg:https://basatraining.com/wp-content/uploads/2025/01/sew-wrEkY9.jpg ORGANIZER;CN="BASA":MAILTO:info@basatraining.com END:VEVENT BEGIN:VEVENT DTSTART;VALUE=DATE:20271024 DTEND;VALUE=DATE:20271029 DTSTAMP:20251014T143526Z CREATED:20250821T133954Z LAST-MODIFIED:20251014T143526Z UID:10056190-1824336000-1824767999@basatraining.com SUMMARY:Organizational and Departmental Communication DESCRIPTION:Organizational and Departmental Communication\nWhy Attend\nCommunication is a critical organizational function that can help a company stay efficient and productive. One of the more important forms of organizational communication is interdepartmental communication. This course helps attendees develop the skills necessary to implement policies that strengthen interdepartmental communication and maintain an efficient flow of information. \n\nCourse Methodology\nThis course relies on the use of self-evaluation exercises aimed at helping participants discover their preferred communication style. The course also features the use of a number of case studies\, practical exercises and presentations by participants followed by group discussions. \nCourse Objectives\n\n\nBy the end of the course\, participants will be able to: \n\nIdentify effective frameworks for constructive interdepartmental communication\nDemonstrate excellent internal customer service skills\nUse proactive approaches to simplify work processes between departments\nApply different team building models to create alignment within the organization\nSolve interdepartmental conflict by identifying and removing communication barriers\nDevelop a plan for enhancing overall organizational communication\n\nTarget Audience\n\n\nManagers\, supervisors and professionals who interact with other departments\, teams or business units. \nTarget Competencies\n\n\n\nRelating to others\nGaining commitment\nTeamwork\nCollaboration\nRole awareness\nConflict resolution\n\nOutline\n\n\nOrganizational communication\n\n\n\nDefinition of interdepartmental communication\nDirection of communication within an organization\nFormal versus informal communication\nThe organizational grapevine\nOrganizational culture and its effect on performance\nLevels of company culture\nDetermining the strength of company culture\nOrganizational values and attitudes\nCommunication blockers\n\n\n\nInternal customer service\n\n\n\nInternal customer service definition\nImportance of excellent internal customer service\nThe service profit chain\nSilo mentality\nBreaking down the silo\nThe service quality factors\nBuilding rapport with internal customers\nHandling customer complaints\n\n\n\nSimplification of work processes between departments\n\n\n\nSigns of complicated or inefficient processes\nSimplifying work processes\nWork simplification stages\nData analysis and evaluation\nWork Breakdown Structure (WBS)\n\n\n\n\n\n\n\nInterdepartmental team building\n\n\n\nRemoving the ‘us-against-them’ mindset\nBuilding an interdepartmental team\nCharacteristics of successful teams\nTeam cohesiveness\nTeam building models and applications\nCreating alignment between different units\nThe power of synergy\nFrom working alone to working in teams\n\n\n\nResolving interdepartmental problems and conflicts\n\n\n\nIdentifying departmental problems\nProblem solving techniques\nResolving interdepartmental conflict\nThe positive side of conflict\nConflict and team performance\nConflict management styles\n\n\n\nEfficient and effective organizational communication\n\n\n\nEffective organizational communication\nChoosing the right communication medium\nInformation richness of different channels\nEliminating communication overload\nSigns of inefficient communication\n\n\n\nEvent Coordinated by BASA Training \nYou can also visit our Online Courses Website Excel Elearning \nYou can also get an affordable ebook on ebooksnest.com \n\n\n\n\n\nRegistration Form\nPlease enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form.Applicant Details *FirstLastEmail *EmailConfirm EmailPhone Number *Course Type *--- Select Choice ---CertificationsAccounting and FinanceAdministrationAuditing and GovernanceBankingBusiness Continuity and Crisis ManagementCommunication and Writing SkillsConferenceCustomer ServiceData Analytics and Artificial IntelligenceData Management and Business IntelligenceDigital Innovation and TransformationGovernment and Public SectorHuman Resources and TrainingInsurance and Financial ServicesInterpersonal Skills and Self DevelopmentIT Management and Cyber SecurityLeadership and ManagementManagementPlanning and Strategy ManagementProject ManagementPublic RelationsQuality and ProductivityRisk and ComplianceSafety and EnvironmentSecurity ManagementSelect the correct course category (typically found below in the course details) \n Information Type Line\n \n \n Course Name *Course VenuePretoria\, South AfricaDurban\, South AfricaCape Town\, South AfricaKigali\, RwandaHarare\, ZimbabweDubaiAdditional InformationOrganization Name *AddressAddress Line 2 *FirstLastAddress Line 3 *FirstLastOrganization Contact DetailsFirstLastNumber of Participants from organization\n\n\n\n Participants: 1\nUse the slider to chose whether you want to register only 1 or 10 participantsAdditional Participants detailsSubmit URL:https://basatraining.com/course/organizational-and-departmental-communication-4-4-2/2027-10-24/ LOCATION:Pretoria\, 484 Hilda St\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa CATEGORIES:Communication and Writing Skills ATTACH;FMTTYPE=image/jpeg:https://basatraining.com/wp-content/uploads/2025/01/sew-wrEkY9.jpg ORGANIZER;CN="BASA":MAILTO:info@basatraining.com END:VEVENT BEGIN:VEVENT DTSTART;VALUE=DATE:20271124 DTEND;VALUE=DATE:20271129 DTSTAMP:20251014T143526Z CREATED:20250821T133954Z LAST-MODIFIED:20251014T143526Z UID:10056191-1827014400-1827446399@basatraining.com SUMMARY:Organizational and Departmental Communication DESCRIPTION:Organizational and Departmental Communication\nWhy Attend\nCommunication is a critical organizational function that can help a company stay efficient and productive. One of the more important forms of organizational communication is interdepartmental communication. This course helps attendees develop the skills necessary to implement policies that strengthen interdepartmental communication and maintain an efficient flow of information. \n\nCourse Methodology\nThis course relies on the use of self-evaluation exercises aimed at helping participants discover their preferred communication style. The course also features the use of a number of case studies\, practical exercises and presentations by participants followed by group discussions. \nCourse Objectives\n\n\nBy the end of the course\, participants will be able to: \n\nIdentify effective frameworks for constructive interdepartmental communication\nDemonstrate excellent internal customer service skills\nUse proactive approaches to simplify work processes between departments\nApply different team building models to create alignment within the organization\nSolve interdepartmental conflict by identifying and removing communication barriers\nDevelop a plan for enhancing overall organizational communication\n\nTarget Audience\n\n\nManagers\, supervisors and professionals who interact with other departments\, teams or business units. \nTarget Competencies\n\n\n\nRelating to others\nGaining commitment\nTeamwork\nCollaboration\nRole awareness\nConflict resolution\n\nOutline\n\n\nOrganizational communication\n\n\n\nDefinition of interdepartmental communication\nDirection of communication within an organization\nFormal versus informal communication\nThe organizational grapevine\nOrganizational culture and its effect on performance\nLevels of company culture\nDetermining the strength of company culture\nOrganizational values and attitudes\nCommunication blockers\n\n\n\nInternal customer service\n\n\n\nInternal customer service definition\nImportance of excellent internal customer service\nThe service profit chain\nSilo mentality\nBreaking down the silo\nThe service quality factors\nBuilding rapport with internal customers\nHandling customer complaints\n\n\n\nSimplification of work processes between departments\n\n\n\nSigns of complicated or inefficient processes\nSimplifying work processes\nWork simplification stages\nData analysis and evaluation\nWork Breakdown Structure (WBS)\n\n\n\n\n\n\n\nInterdepartmental team building\n\n\n\nRemoving the ‘us-against-them’ mindset\nBuilding an interdepartmental team\nCharacteristics of successful teams\nTeam cohesiveness\nTeam building models and applications\nCreating alignment between different units\nThe power of synergy\nFrom working alone to working in teams\n\n\n\nResolving interdepartmental problems and conflicts\n\n\n\nIdentifying departmental problems\nProblem solving techniques\nResolving interdepartmental conflict\nThe positive side of conflict\nConflict and team performance\nConflict management styles\n\n\n\nEfficient and effective organizational communication\n\n\n\nEffective organizational communication\nChoosing the right communication medium\nInformation richness of different channels\nEliminating communication overload\nSigns of inefficient communication\n\n\n\nEvent Coordinated by BASA Training \nYou can also visit our Online Courses Website Excel Elearning \nYou can also get an affordable ebook on ebooksnest.com \n\n\n\n\n\nRegistration Form\nPlease enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form.Applicant Details *FirstLastEmail *EmailConfirm EmailPhone Number *Course Type *--- Select Choice ---CertificationsAccounting and FinanceAdministrationAuditing and GovernanceBankingBusiness Continuity and Crisis ManagementCommunication and Writing SkillsConferenceCustomer ServiceData Analytics and Artificial IntelligenceData Management and Business IntelligenceDigital Innovation and TransformationGovernment and Public SectorHuman Resources and TrainingInsurance and Financial ServicesInterpersonal Skills and Self DevelopmentIT Management and Cyber SecurityLeadership and ManagementManagementPlanning and Strategy ManagementProject ManagementPublic RelationsQuality and ProductivityRisk and ComplianceSafety and EnvironmentSecurity ManagementSelect the correct course category (typically found below in the course details)Course Name *Course VenuePretoria\, South AfricaDurban\, South AfricaCape Town\, South AfricaKigali\, RwandaHarare\, ZimbabweDubaiAdditional Information \n 3 Details of\n \n \n Organization Name *AddressAddress Line 2 *FirstLastAddress Line 3 *FirstLastOrganization Contact DetailsFirstLastNumber of Participants from organization\n\n\n\n Participants: 1\nUse the slider to chose whether you want to register only 1 or 10 participantsAdditional Participants detailsSubmit URL:https://basatraining.com/course/organizational-and-departmental-communication-4-4-2/2027-11-24/ LOCATION:Pretoria\, 484 Hilda St\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa CATEGORIES:Communication and Writing Skills ATTACH;FMTTYPE=image/jpeg:https://basatraining.com/wp-content/uploads/2025/01/sew-wrEkY9.jpg ORGANIZER;CN="BASA":MAILTO:info@basatraining.com END:VEVENT BEGIN:VEVENT DTSTART;VALUE=DATE:20271224 DTEND;VALUE=DATE:20271229 DTSTAMP:20251014T143526Z CREATED:20250821T133954Z LAST-MODIFIED:20251014T143526Z UID:10056192-1829606400-1830038399@basatraining.com SUMMARY:Organizational and Departmental Communication DESCRIPTION:Organizational and Departmental Communication\nWhy Attend\nCommunication is a critical organizational function that can help a company stay efficient and productive. One of the more important forms of organizational communication is interdepartmental communication. This course helps attendees develop the skills necessary to implement policies that strengthen interdepartmental communication and maintain an efficient flow of information. \n\nCourse Methodology\nThis course relies on the use of self-evaluation exercises aimed at helping participants discover their preferred communication style. The course also features the use of a number of case studies\, practical exercises and presentations by participants followed by group discussions. \nCourse Objectives\n\n\nBy the end of the course\, participants will be able to: \n\nIdentify effective frameworks for constructive interdepartmental communication\nDemonstrate excellent internal customer service skills\nUse proactive approaches to simplify work processes between departments\nApply different team building models to create alignment within the organization\nSolve interdepartmental conflict by identifying and removing communication barriers\nDevelop a plan for enhancing overall organizational communication\n\nTarget Audience\n\n\nManagers\, supervisors and professionals who interact with other departments\, teams or business units. \nTarget Competencies\n\n\n\nRelating to others\nGaining commitment\nTeamwork\nCollaboration\nRole awareness\nConflict resolution\n\nOutline\n\n\nOrganizational communication\n\n\n\nDefinition of interdepartmental communication\nDirection of communication within an organization\nFormal versus informal communication\nThe organizational grapevine\nOrganizational culture and its effect on performance\nLevels of company culture\nDetermining the strength of company culture\nOrganizational values and attitudes\nCommunication blockers\n\n\n\nInternal customer service\n\n\n\nInternal customer service definition\nImportance of excellent internal customer service\nThe service profit chain\nSilo mentality\nBreaking down the silo\nThe service quality factors\nBuilding rapport with internal customers\nHandling customer complaints\n\n\n\nSimplification of work processes between departments\n\n\n\nSigns of complicated or inefficient processes\nSimplifying work processes\nWork simplification stages\nData analysis and evaluation\nWork Breakdown Structure (WBS)\n\n\n\n\n\n\n\nInterdepartmental team building\n\n\n\nRemoving the ‘us-against-them’ mindset\nBuilding an interdepartmental team\nCharacteristics of successful teams\nTeam cohesiveness\nTeam building models and applications\nCreating alignment between different units\nThe power of synergy\nFrom working alone to working in teams\n\n\n\nResolving interdepartmental problems and conflicts\n\n\n\nIdentifying departmental problems\nProblem solving techniques\nResolving interdepartmental conflict\nThe positive side of conflict\nConflict and team performance\nConflict management styles\n\n\n\nEfficient and effective organizational communication\n\n\n\nEffective organizational communication\nChoosing the right communication medium\nInformation richness of different channels\nEliminating communication overload\nSigns of inefficient communication\n\n\n\nEvent Coordinated by BASA Training \nYou can also visit our Online Courses Website Excel Elearning \nYou can also get an affordable ebook on ebooksnest.com \n\n\n\n\n\nRegistration Form\nPlease enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form.Applicant Details *FirstLastEmail *EmailConfirm Email \n of Name Details\n \n \n Phone Number *Course Type *--- Select Choice ---CertificationsAccounting and FinanceAdministrationAuditing and GovernanceBankingBusiness Continuity and Crisis ManagementCommunication and Writing SkillsConferenceCustomer ServiceData Analytics and Artificial IntelligenceData Management and Business IntelligenceDigital Innovation and TransformationGovernment and Public SectorHuman Resources and TrainingInsurance and Financial ServicesInterpersonal Skills and Self DevelopmentIT Management and Cyber SecurityLeadership and ManagementManagementPlanning and Strategy ManagementProject ManagementPublic RelationsQuality and ProductivityRisk and ComplianceSafety and EnvironmentSecurity ManagementSelect the correct course category (typically found below in the course details)Course Name *Course VenuePretoria\, South AfricaDurban\, South AfricaCape Town\, South AfricaKigali\, RwandaHarare\, ZimbabweDubaiAdditional InformationOrganization Name *AddressAddress Line 2 *FirstLastAddress Line 3 *FirstLastOrganization Contact DetailsFirstLastNumber of Participants from organization\n\n\n\n Participants: 1\nUse the slider to chose whether you want to register only 1 or 10 participantsAdditional Participants detailsSubmit URL:https://basatraining.com/course/organizational-and-departmental-communication-4-4-2/2027-12-24/ LOCATION:Pretoria\, 484 Hilda St\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa CATEGORIES:Communication and Writing Skills ATTACH;FMTTYPE=image/jpeg:https://basatraining.com/wp-content/uploads/2025/01/sew-wrEkY9.jpg ORGANIZER;CN="BASA":MAILTO:info@basatraining.com END:VEVENT BEGIN:VEVENT DTSTART;VALUE=DATE:20280124 DTEND;VALUE=DATE:20280129 DTSTAMP:20251014T143526Z CREATED:20250821T133954Z LAST-MODIFIED:20251014T143526Z UID:10056193-1832284800-1832716799@basatraining.com SUMMARY:Organizational and Departmental Communication DESCRIPTION:Organizational and Departmental Communication\nWhy Attend\nCommunication is a critical organizational function that can help a company stay efficient and productive. One of the more important forms of organizational communication is interdepartmental communication. This course helps attendees develop the skills necessary to implement policies that strengthen interdepartmental communication and maintain an efficient flow of information. \n\nCourse Methodology\nThis course relies on the use of self-evaluation exercises aimed at helping participants discover their preferred communication style. The course also features the use of a number of case studies\, practical exercises and presentations by participants followed by group discussions. \nCourse Objectives\n\n\nBy the end of the course\, participants will be able to: \n\nIdentify effective frameworks for constructive interdepartmental communication\nDemonstrate excellent internal customer service skills\nUse proactive approaches to simplify work processes between departments\nApply different team building models to create alignment within the organization\nSolve interdepartmental conflict by identifying and removing communication barriers\nDevelop a plan for enhancing overall organizational communication\n\nTarget Audience\n\n\nManagers\, supervisors and professionals who interact with other departments\, teams or business units. \nTarget Competencies\n\n\n\nRelating to others\nGaining commitment\nTeamwork\nCollaboration\nRole awareness\nConflict resolution\n\nOutline\n\n\nOrganizational communication\n\n\n\nDefinition of interdepartmental communication\nDirection of communication within an organization\nFormal versus informal communication\nThe organizational grapevine\nOrganizational culture and its effect on performance\nLevels of company culture\nDetermining the strength of company culture\nOrganizational values and attitudes\nCommunication blockers\n\n\n\nInternal customer service\n\n\n\nInternal customer service definition\nImportance of excellent internal customer service\nThe service profit chain\nSilo mentality\nBreaking down the silo\nThe service quality factors\nBuilding rapport with internal customers\nHandling customer complaints\n\n\n\nSimplification of work processes between departments\n\n\n\nSigns of complicated or inefficient processes\nSimplifying work processes\nWork simplification stages\nData analysis and evaluation\nWork Breakdown Structure (WBS)\n\n\n\n\n\n\n\nInterdepartmental team building\n\n\n\nRemoving the ‘us-against-them’ mindset\nBuilding an interdepartmental team\nCharacteristics of successful teams\nTeam cohesiveness\nTeam building models and applications\nCreating alignment between different units\nThe power of synergy\nFrom working alone to working in teams\n\n\n\nResolving interdepartmental problems and conflicts\n\n\n\nIdentifying departmental problems\nProblem solving techniques\nResolving interdepartmental conflict\nThe positive side of conflict\nConflict and team performance\nConflict management styles\n\n\n\nEfficient and effective organizational communication\n\n\n\nEffective organizational communication\nChoosing the right communication medium\nInformation richness of different channels\nEliminating communication overload\nSigns of inefficient communication\n\n\n\nEvent Coordinated by BASA Training \nYou can also visit our Online Courses Website Excel Elearning \nYou can also get an affordable ebook on ebooksnest.com \n\n\n\n\n\nRegistration Form\nPlease enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form.Applicant Details *FirstLast \n details of from\n \n \n Email *EmailConfirm EmailPhone Number *Course Type *--- Select Choice ---CertificationsAccounting and FinanceAdministrationAuditing and GovernanceBankingBusiness Continuity and Crisis ManagementCommunication and Writing SkillsConferenceCustomer ServiceData Analytics and Artificial IntelligenceData Management and Business IntelligenceDigital Innovation and TransformationGovernment and Public SectorHuman Resources and TrainingInsurance and Financial ServicesInterpersonal Skills and Self DevelopmentIT Management and Cyber SecurityLeadership and ManagementManagementPlanning and Strategy ManagementProject ManagementPublic RelationsQuality and ProductivityRisk and ComplianceSafety and EnvironmentSecurity ManagementSelect the correct course category (typically found below in the course details)Course Name *Course VenuePretoria\, South AfricaDurban\, South AfricaCape Town\, South AfricaKigali\, RwandaHarare\, ZimbabweDubaiAdditional InformationOrganization Name *AddressAddress Line 2 *FirstLastAddress Line 3 *FirstLastOrganization Contact DetailsFirstLastNumber of Participants from organization\n\n\n\n Participants: 1\nUse the slider to chose whether you want to register only 1 or 10 participantsAdditional Participants detailsSubmit URL:https://basatraining.com/course/organizational-and-departmental-communication-4-4-2/2028-01-24/ LOCATION:Pretoria\, 484 Hilda St\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa CATEGORIES:Communication and Writing Skills ATTACH;FMTTYPE=image/jpeg:https://basatraining.com/wp-content/uploads/2025/01/sew-wrEkY9.jpg ORGANIZER;CN="BASA":MAILTO:info@basatraining.com END:VEVENT BEGIN:VEVENT DTSTART;VALUE=DATE:20280224 DTEND;VALUE=DATE:20280229 DTSTAMP:20251014T143526Z CREATED:20250821T133954Z LAST-MODIFIED:20251014T143526Z UID:10056194-1834963200-1835395199@basatraining.com SUMMARY:Organizational and Departmental Communication DESCRIPTION:Organizational and Departmental Communication\nWhy Attend\nCommunication is a critical organizational function that can help a company stay efficient and productive. One of the more important forms of organizational communication is interdepartmental communication. This course helps attendees develop the skills necessary to implement policies that strengthen interdepartmental communication and maintain an efficient flow of information. \n\nCourse Methodology\nThis course relies on the use of self-evaluation exercises aimed at helping participants discover their preferred communication style. The course also features the use of a number of case studies\, practical exercises and presentations by participants followed by group discussions. \nCourse Objectives\n\n\nBy the end of the course\, participants will be able to: \n\nIdentify effective frameworks for constructive interdepartmental communication\nDemonstrate excellent internal customer service skills\nUse proactive approaches to simplify work processes between departments\nApply different team building models to create alignment within the organization\nSolve interdepartmental conflict by identifying and removing communication barriers\nDevelop a plan for enhancing overall organizational communication\n\nTarget Audience\n\n\nManagers\, supervisors and professionals who interact with other departments\, teams or business units. \nTarget Competencies\n\n\n\nRelating to others\nGaining commitment\nTeamwork\nCollaboration\nRole awareness\nConflict resolution\n\nOutline\n\n\nOrganizational communication\n\n\n\nDefinition of interdepartmental communication\nDirection of communication within an organization\nFormal versus informal communication\nThe organizational grapevine\nOrganizational culture and its effect on performance\nLevels of company culture\nDetermining the strength of company culture\nOrganizational values and attitudes\nCommunication blockers\n\n\n\nInternal customer service\n\n\n\nInternal customer service definition\nImportance of excellent internal customer service\nThe service profit chain\nSilo mentality\nBreaking down the silo\nThe service quality factors\nBuilding rapport with internal customers\nHandling customer complaints\n\n\n\nSimplification of work processes between departments\n\n\n\nSigns of complicated or inefficient processes\nSimplifying work processes\nWork simplification stages\nData analysis and evaluation\nWork Breakdown Structure (WBS)\n\n\n\n\n\n\n\nInterdepartmental team building\n\n\n\nRemoving the ‘us-against-them’ mindset\nBuilding an interdepartmental team\nCharacteristics of successful teams\nTeam cohesiveness\nTeam building models and applications\nCreating alignment between different units\nThe power of synergy\nFrom working alone to working in teams\n\n\n\nResolving interdepartmental problems and conflicts\n\n\n\nIdentifying departmental problems\nProblem solving techniques\nResolving interdepartmental conflict\nThe positive side of conflict\nConflict and team performance\nConflict management styles\n\n\n\nEfficient and effective organizational communication\n\n\n\nEffective organizational communication\nChoosing the right communication medium\nInformation richness of different channels\nEliminating communication overload\nSigns of inefficient communication\n\n\n\nEvent Coordinated by BASA Training \nYou can also visit our Online Courses Website Excel Elearning \nYou can also get an affordable ebook on ebooksnest.com \n\n\n\n\n\nRegistration Form\nPlease enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form.Applicant Details *FirstLastEmail *EmailConfirm EmailPhone Number *Course Type *--- Select Choice ---CertificationsAccounting and FinanceAdministrationAuditing and GovernanceBankingBusiness Continuity and Crisis ManagementCommunication and Writing SkillsConferenceCustomer ServiceData Analytics and Artificial IntelligenceData Management and Business IntelligenceDigital Innovation and TransformationGovernment and Public SectorHuman Resources and TrainingInsurance and Financial ServicesInterpersonal Skills and Self DevelopmentIT Management and Cyber SecurityLeadership and ManagementManagementPlanning and Strategy ManagementProject ManagementPublic RelationsQuality and ProductivityRisk and ComplianceSafety and EnvironmentSecurity ManagementSelect the correct course category (typically found below in the course details)Course Name * \n of Organization Additional\n \n \n Course VenuePretoria\, South AfricaDurban\, South AfricaCape Town\, South AfricaKigali\, RwandaHarare\, ZimbabweDubaiAdditional InformationOrganization Name *AddressAddress Line 2 *FirstLastAddress Line 3 *FirstLastOrganization Contact DetailsFirstLastNumber of Participants from organization\n\n\n\n Participants: 1\nUse the slider to chose whether you want to register only 1 or 10 participantsAdditional Participants detailsSubmit URL:https://basatraining.com/course/organizational-and-departmental-communication-4-4-2/2028-02-24/ LOCATION:Pretoria\, 484 Hilda St\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa CATEGORIES:Communication and Writing Skills ATTACH;FMTTYPE=image/jpeg:https://basatraining.com/wp-content/uploads/2025/01/sew-wrEkY9.jpg ORGANIZER;CN="BASA":MAILTO:info@basatraining.com END:VEVENT BEGIN:VEVENT DTSTART;VALUE=DATE:20280324 DTEND;VALUE=DATE:20280329 DTSTAMP:20251014T143526Z CREATED:20250821T133954Z LAST-MODIFIED:20251014T143526Z UID:10056195-1837468800-1837900799@basatraining.com SUMMARY:Organizational and Departmental Communication DESCRIPTION:Organizational and Departmental Communication\nWhy Attend\nCommunication is a critical organizational function that can help a company stay efficient and productive. One of the more important forms of organizational communication is interdepartmental communication. This course helps attendees develop the skills necessary to implement policies that strengthen interdepartmental communication and maintain an efficient flow of information. \n\nCourse Methodology\nThis course relies on the use of self-evaluation exercises aimed at helping participants discover their preferred communication style. The course also features the use of a number of case studies\, practical exercises and presentations by participants followed by group discussions. \nCourse Objectives\n\n\nBy the end of the course\, participants will be able to: \n\nIdentify effective frameworks for constructive interdepartmental communication\nDemonstrate excellent internal customer service skills\nUse proactive approaches to simplify work processes between departments\nApply different team building models to create alignment within the organization\nSolve interdepartmental conflict by identifying and removing communication barriers\nDevelop a plan for enhancing overall organizational communication\n\nTarget Audience\n\n\nManagers\, supervisors and professionals who interact with other departments\, teams or business units. \nTarget Competencies\n\n\n\nRelating to others\nGaining commitment\nTeamwork\nCollaboration\nRole awareness\nConflict resolution\n\nOutline\n\n\nOrganizational communication\n\n\n\nDefinition of interdepartmental communication\nDirection of communication within an organization\nFormal versus informal communication\nThe organizational grapevine\nOrganizational culture and its effect on performance\nLevels of company culture\nDetermining the strength of company culture\nOrganizational values and attitudes\nCommunication blockers\n\n\n\nInternal customer service\n\n\n\nInternal customer service definition\nImportance of excellent internal customer service\nThe service profit chain\nSilo mentality\nBreaking down the silo\nThe service quality factors\nBuilding rapport with internal customers\nHandling customer complaints\n\n\n\nSimplification of work processes between departments\n\n\n\nSigns of complicated or inefficient processes\nSimplifying work processes\nWork simplification stages\nData analysis and evaluation\nWork Breakdown Structure (WBS)\n\n\n\n\n\n\n\nInterdepartmental team building\n\n\n\nRemoving the ‘us-against-them’ mindset\nBuilding an interdepartmental team\nCharacteristics of successful teams\nTeam cohesiveness\nTeam building models and applications\nCreating alignment between different units\nThe power of synergy\nFrom working alone to working in teams\n\n\n\nResolving interdepartmental problems and conflicts\n\n\n\nIdentifying departmental problems\nProblem solving techniques\nResolving interdepartmental conflict\nThe positive side of conflict\nConflict and team performance\nConflict management styles\n\n\n\nEfficient and effective organizational communication\n\n\n\nEffective organizational communication\nChoosing the right communication medium\nInformation richness of different channels\nEliminating communication overload\nSigns of inefficient communication\n\n\n\nEvent Coordinated by BASA Training \nYou can also visit our Online Courses Website Excel Elearning \nYou can also get an affordable ebook on ebooksnest.com \n\n\n\n\n\nRegistration Form\nPlease enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form.Applicant Details *FirstLastEmail *EmailConfirm EmailPhone Number *Course Type *--- Select Choice ---CertificationsAccounting and FinanceAdministrationAuditing and GovernanceBankingBusiness Continuity and Crisis ManagementCommunication and Writing SkillsConferenceCustomer ServiceData Analytics and Artificial IntelligenceData Management and Business IntelligenceDigital Innovation and TransformationGovernment and Public SectorHuman Resources and TrainingInsurance and Financial ServicesInterpersonal Skills and Self DevelopmentIT Management and Cyber SecurityLeadership and ManagementManagementPlanning and Strategy ManagementProject ManagementPublic RelationsQuality and ProductivityRisk and ComplianceSafety and EnvironmentSecurity ManagementSelect the correct course category (typically found below in the course details)Course Name *Course VenuePretoria\, South AfricaDurban\, South AfricaCape Town\, South AfricaKigali\, RwandaHarare\, ZimbabweDubaiAdditional InformationOrganization Name *AddressAddress Line 2 *FirstLastAddress Line 3 *FirstLastOrganization Contact DetailsFirstLast \n Information Venue Course\n \n \n Number of Participants from organization\n\n\n\n Participants: 1\nUse the slider to chose whether you want to register only 1 or 10 participantsAdditional Participants detailsSubmit URL:https://basatraining.com/course/organizational-and-departmental-communication-4-4-2/2028-03-24/ LOCATION:Pretoria\, 484 Hilda St\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa CATEGORIES:Communication and Writing Skills ATTACH;FMTTYPE=image/jpeg:https://basatraining.com/wp-content/uploads/2025/01/sew-wrEkY9.jpg ORGANIZER;CN="BASA":MAILTO:info@basatraining.com END:VEVENT BEGIN:VEVENT DTSTART;VALUE=DATE:20280424 DTEND;VALUE=DATE:20280429 DTSTAMP:20251014T143526Z CREATED:20250821T133954Z LAST-MODIFIED:20251014T143526Z UID:10056196-1840147200-1840579199@basatraining.com SUMMARY:Organizational and Departmental Communication DESCRIPTION:Organizational and Departmental Communication\nWhy Attend\nCommunication is a critical organizational function that can help a company stay efficient and productive. One of the more important forms of organizational communication is interdepartmental communication. This course helps attendees develop the skills necessary to implement policies that strengthen interdepartmental communication and maintain an efficient flow of information. \n\nCourse Methodology\nThis course relies on the use of self-evaluation exercises aimed at helping participants discover their preferred communication style. The course also features the use of a number of case studies\, practical exercises and presentations by participants followed by group discussions. \nCourse Objectives\n\n\nBy the end of the course\, participants will be able to: \n\nIdentify effective frameworks for constructive interdepartmental communication\nDemonstrate excellent internal customer service skills\nUse proactive approaches to simplify work processes between departments\nApply different team building models to create alignment within the organization\nSolve interdepartmental conflict by identifying and removing communication barriers\nDevelop a plan for enhancing overall organizational communication\n\nTarget Audience\n\n\nManagers\, supervisors and professionals who interact with other departments\, teams or business units. \nTarget Competencies\n\n\n\nRelating to others\nGaining commitment\nTeamwork\nCollaboration\nRole awareness\nConflict resolution\n\nOutline\n\n\nOrganizational communication\n\n\n\nDefinition of interdepartmental communication\nDirection of communication within an organization\nFormal versus informal communication\nThe organizational grapevine\nOrganizational culture and its effect on performance\nLevels of company culture\nDetermining the strength of company culture\nOrganizational values and attitudes\nCommunication blockers\n\n\n\nInternal customer service\n\n\n\nInternal customer service definition\nImportance of excellent internal customer service\nThe service profit chain\nSilo mentality\nBreaking down the silo\nThe service quality factors\nBuilding rapport with internal customers\nHandling customer complaints\n\n\n\nSimplification of work processes between departments\n\n\n\nSigns of complicated or inefficient processes\nSimplifying work processes\nWork simplification stages\nData analysis and evaluation\nWork Breakdown Structure (WBS)\n\n\n\n\n\n\n\nInterdepartmental team building\n\n\n\nRemoving the ‘us-against-them’ mindset\nBuilding an interdepartmental team\nCharacteristics of successful teams\nTeam cohesiveness\nTeam building models and applications\nCreating alignment between different units\nThe power of synergy\nFrom working alone to working in teams\n\n\n\nResolving interdepartmental problems and conflicts\n\n\n\nIdentifying departmental problems\nProblem solving techniques\nResolving interdepartmental conflict\nThe positive side of conflict\nConflict and team performance\nConflict management styles\n\n\n\nEfficient and effective organizational communication\n\n\n\nEffective organizational communication\nChoosing the right communication medium\nInformation richness of different channels\nEliminating communication overload\nSigns of inefficient communication\n\n\n\nEvent Coordinated by BASA Training \nYou can also visit our Online Courses Website Excel Elearning \nYou can also get an affordable ebook on ebooksnest.com \n\n\n\n\n\nRegistration Form\nPlease enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form.Applicant Details *FirstLastEmail *EmailConfirm EmailPhone Number *Course Type *--- Select Choice ---CertificationsAccounting and FinanceAdministrationAuditing and GovernanceBankingBusiness Continuity and Crisis ManagementCommunication and Writing SkillsConferenceCustomer ServiceData Analytics and Artificial IntelligenceData Management and Business IntelligenceDigital Innovation and TransformationGovernment and Public SectorHuman Resources and TrainingInsurance and Financial ServicesInterpersonal Skills and Self DevelopmentIT Management and Cyber SecurityLeadership and ManagementManagementPlanning and Strategy ManagementProject ManagementPublic RelationsQuality and ProductivityRisk and ComplianceSafety and EnvironmentSecurity ManagementSelect the correct course category (typically found below in the course details)Course Name *Course VenuePretoria\, South AfricaDurban\, South AfricaCape Town\, South AfricaKigali\, RwandaHarare\, ZimbabweDubaiAdditional InformationOrganization Name *AddressAddress Line 2 *FirstLastAddress Line 3 *FirstLastOrganization Contact DetailsFirstLast \n Email Participants Course\n \n \n Number of Participants from organization\n\n\n\n Participants: 1\nUse the slider to chose whether you want to register only 1 or 10 participantsAdditional Participants detailsSubmit URL:https://basatraining.com/course/organizational-and-departmental-communication-4-4-2/2028-04-24/ LOCATION:Pretoria\, 484 Hilda St\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa CATEGORIES:Communication and Writing Skills ATTACH;FMTTYPE=image/jpeg:https://basatraining.com/wp-content/uploads/2025/01/sew-wrEkY9.jpg ORGANIZER;CN="BASA":MAILTO:info@basatraining.com END:VEVENT BEGIN:VEVENT DTSTART;VALUE=DATE:20280524 DTEND;VALUE=DATE:20280529 DTSTAMP:20251014T143526Z CREATED:20250821T133954Z LAST-MODIFIED:20251014T143526Z UID:10056197-1842739200-1843171199@basatraining.com SUMMARY:Organizational and Departmental Communication DESCRIPTION:Organizational and Departmental Communication\nWhy Attend\nCommunication is a critical organizational function that can help a company stay efficient and productive. One of the more important forms of organizational communication is interdepartmental communication. This course helps attendees develop the skills necessary to implement policies that strengthen interdepartmental communication and maintain an efficient flow of information. \n\nCourse Methodology\nThis course relies on the use of self-evaluation exercises aimed at helping participants discover their preferred communication style. The course also features the use of a number of case studies\, practical exercises and presentations by participants followed by group discussions. \nCourse Objectives\n\n\nBy the end of the course\, participants will be able to: \n\nIdentify effective frameworks for constructive interdepartmental communication\nDemonstrate excellent internal customer service skills\nUse proactive approaches to simplify work processes between departments\nApply different team building models to create alignment within the organization\nSolve interdepartmental conflict by identifying and removing communication barriers\nDevelop a plan for enhancing overall organizational communication\n\nTarget Audience\n\n\nManagers\, supervisors and professionals who interact with other departments\, teams or business units. \nTarget Competencies\n\n\n\nRelating to others\nGaining commitment\nTeamwork\nCollaboration\nRole awareness\nConflict resolution\n\nOutline\n\n\nOrganizational communication\n\n\n\nDefinition of interdepartmental communication\nDirection of communication within an organization\nFormal versus informal communication\nThe organizational grapevine\nOrganizational culture and its effect on performance\nLevels of company culture\nDetermining the strength of company culture\nOrganizational values and attitudes\nCommunication blockers\n\n\n\nInternal customer service\n\n\n\nInternal customer service definition\nImportance of excellent internal customer service\nThe service profit chain\nSilo mentality\nBreaking down the silo\nThe service quality factors\nBuilding rapport with internal customers\nHandling customer complaints\n\n\n\nSimplification of work processes between departments\n\n\n\nSigns of complicated or inefficient processes\nSimplifying work processes\nWork simplification stages\nData analysis and evaluation\nWork Breakdown Structure (WBS)\n\n\n\n\n\n\n\nInterdepartmental team building\n\n\n\nRemoving the ‘us-against-them’ mindset\nBuilding an interdepartmental team\nCharacteristics of successful teams\nTeam cohesiveness\nTeam building models and applications\nCreating alignment between different units\nThe power of synergy\nFrom working alone to working in teams\n\n\n\nResolving interdepartmental problems and conflicts\n\n\n\nIdentifying departmental problems\nProblem solving techniques\nResolving interdepartmental conflict\nThe positive side of conflict\nConflict and team performance\nConflict management styles\n\n\n\nEfficient and effective organizational communication\n\n\n\nEffective organizational communication\nChoosing the right communication medium\nInformation richness of different channels\nEliminating communication overload\nSigns of inefficient communication\n\n\n\nEvent Coordinated by BASA Training \nYou can also visit our Online Courses Website Excel Elearning \nYou can also get an affordable ebook on ebooksnest.com \n\n\n\n\n\nRegistration Form\nPlease enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form.Applicant Details *FirstLastEmail *EmailConfirm EmailPhone Number *Course Type *--- Select Choice ---CertificationsAccounting and FinanceAdministrationAuditing and GovernanceBankingBusiness Continuity and Crisis ManagementCommunication and Writing SkillsConferenceCustomer ServiceData Analytics and Artificial IntelligenceData Management and Business IntelligenceDigital Innovation and TransformationGovernment and Public SectorHuman Resources and TrainingInsurance and Financial ServicesInterpersonal Skills and Self DevelopmentIT Management and Cyber SecurityLeadership and ManagementManagementPlanning and Strategy ManagementProject ManagementPublic RelationsQuality and ProductivityRisk and ComplianceSafety and EnvironmentSecurity ManagementSelect the correct course category (typically found below in the course details)Course Name *Course VenuePretoria\, South AfricaDurban\, South AfricaCape Town\, South AfricaKigali\, RwandaHarare\, ZimbabweDubaiAdditional InformationOrganization Name *AddressAddress Line 2 *FirstLastAddress Line 3 *FirstLast \n Applicant Name 2\n \n \n Organization Contact DetailsFirstLastNumber of Participants from organization\n\n\n\n Participants: 1\nUse the slider to chose whether you want to register only 1 or 10 participantsAdditional Participants detailsSubmit URL:https://basatraining.com/course/organizational-and-departmental-communication-4-4-2/2028-05-24/ LOCATION:Pretoria\, 484 Hilda St\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa CATEGORIES:Communication and Writing Skills ATTACH;FMTTYPE=image/jpeg:https://basatraining.com/wp-content/uploads/2025/01/sew-wrEkY9.jpg ORGANIZER;CN="BASA":MAILTO:info@basatraining.com END:VEVENT BEGIN:VEVENT DTSTART;VALUE=DATE:20280624 DTEND;VALUE=DATE:20280629 DTSTAMP:20251014T143526Z CREATED:20250821T133954Z LAST-MODIFIED:20251014T143526Z UID:10056198-1845417600-1845849599@basatraining.com SUMMARY:Organizational and Departmental Communication DESCRIPTION:Organizational and Departmental Communication\nWhy Attend\nCommunication is a critical organizational function that can help a company stay efficient and productive. One of the more important forms of organizational communication is interdepartmental communication. This course helps attendees develop the skills necessary to implement policies that strengthen interdepartmental communication and maintain an efficient flow of information. \n\nCourse Methodology\nThis course relies on the use of self-evaluation exercises aimed at helping participants discover their preferred communication style. The course also features the use of a number of case studies\, practical exercises and presentations by participants followed by group discussions. \nCourse Objectives\n\n\nBy the end of the course\, participants will be able to: \n\nIdentify effective frameworks for constructive interdepartmental communication\nDemonstrate excellent internal customer service skills\nUse proactive approaches to simplify work processes between departments\nApply different team building models to create alignment within the organization\nSolve interdepartmental conflict by identifying and removing communication barriers\nDevelop a plan for enhancing overall organizational communication\n\nTarget Audience\n\n\nManagers\, supervisors and professionals who interact with other departments\, teams or business units. \nTarget Competencies\n\n\n\nRelating to others\nGaining commitment\nTeamwork\nCollaboration\nRole awareness\nConflict resolution\n\nOutline\n\n\nOrganizational communication\n\n\n\nDefinition of interdepartmental communication\nDirection of communication within an organization\nFormal versus informal communication\nThe organizational grapevine\nOrganizational culture and its effect on performance\nLevels of company culture\nDetermining the strength of company culture\nOrganizational values and attitudes\nCommunication blockers\n\n\n\nInternal customer service\n\n\n\nInternal customer service definition\nImportance of excellent internal customer service\nThe service profit chain\nSilo mentality\nBreaking down the silo\nThe service quality factors\nBuilding rapport with internal customers\nHandling customer complaints\n\n\n\nSimplification of work processes between departments\n\n\n\nSigns of complicated or inefficient processes\nSimplifying work processes\nWork simplification stages\nData analysis and evaluation\nWork Breakdown Structure (WBS)\n\n\n\n\n\n\n\nInterdepartmental team building\n\n\n\nRemoving the ‘us-against-them’ mindset\nBuilding an interdepartmental team\nCharacteristics of successful teams\nTeam cohesiveness\nTeam building models and applications\nCreating alignment between different units\nThe power of synergy\nFrom working alone to working in teams\n\n\n\nResolving interdepartmental problems and conflicts\n\n\n\nIdentifying departmental problems\nProblem solving techniques\nResolving interdepartmental conflict\nThe positive side of conflict\nConflict and team performance\nConflict management styles\n\n\n\nEfficient and effective organizational communication\n\n\n\nEffective organizational communication\nChoosing the right communication medium\nInformation richness of different channels\nEliminating communication overload\nSigns of inefficient communication\n\n\n\nEvent Coordinated by BASA Training \nYou can also visit our Online Courses Website Excel Elearning \nYou can also get an affordable ebook on ebooksnest.com \n\n\n\n\n\nRegistration Form\nPlease enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form.Applicant Details *FirstLastEmail *EmailConfirm EmailPhone Number *Course Type *--- Select Choice ---CertificationsAccounting and FinanceAdministrationAuditing and GovernanceBankingBusiness Continuity and Crisis ManagementCommunication and Writing SkillsConferenceCustomer ServiceData Analytics and Artificial IntelligenceData Management and Business IntelligenceDigital Innovation and TransformationGovernment and Public SectorHuman Resources and TrainingInsurance and Financial ServicesInterpersonal Skills and Self DevelopmentIT Management and Cyber SecurityLeadership and ManagementManagementPlanning and Strategy ManagementProject ManagementPublic RelationsQuality and ProductivityRisk and ComplianceSafety and EnvironmentSecurity ManagementSelect the correct course category (typically found below in the course details)Course Name * \n of Number Name\n \n \n Course VenuePretoria\, South AfricaDurban\, South AfricaCape Town\, South AfricaKigali\, RwandaHarare\, ZimbabweDubaiAdditional InformationOrganization Name *AddressAddress Line 2 *FirstLastAddress Line 3 *FirstLastOrganization Contact DetailsFirstLastNumber of Participants from organization\n\n\n\n Participants: 1\nUse the slider to chose whether you want to register only 1 or 10 participantsAdditional Participants detailsSubmit URL:https://basatraining.com/course/organizational-and-departmental-communication-4-4-2/2028-06-24/ LOCATION:Pretoria\, 484 Hilda St\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa CATEGORIES:Communication and Writing Skills ATTACH;FMTTYPE=image/jpeg:https://basatraining.com/wp-content/uploads/2025/01/sew-wrEkY9.jpg ORGANIZER;CN="BASA":MAILTO:info@basatraining.com END:VEVENT BEGIN:VEVENT DTSTART;VALUE=DATE:20280724 DTEND;VALUE=DATE:20280729 DTSTAMP:20251014T143526Z CREATED:20250821T133954Z LAST-MODIFIED:20251014T143526Z UID:10056199-1848009600-1848441599@basatraining.com SUMMARY:Organizational and Departmental Communication DESCRIPTION:Organizational and Departmental Communication\nWhy Attend\nCommunication is a critical organizational function that can help a company stay efficient and productive. One of the more important forms of organizational communication is interdepartmental communication. This course helps attendees develop the skills necessary to implement policies that strengthen interdepartmental communication and maintain an efficient flow of information. \n\nCourse Methodology\nThis course relies on the use of self-evaluation exercises aimed at helping participants discover their preferred communication style. The course also features the use of a number of case studies\, practical exercises and presentations by participants followed by group discussions. \nCourse Objectives\n\n\nBy the end of the course\, participants will be able to: \n\nIdentify effective frameworks for constructive interdepartmental communication\nDemonstrate excellent internal customer service skills\nUse proactive approaches to simplify work processes between departments\nApply different team building models to create alignment within the organization\nSolve interdepartmental conflict by identifying and removing communication barriers\nDevelop a plan for enhancing overall organizational communication\n\nTarget Audience\n\n\nManagers\, supervisors and professionals who interact with other departments\, teams or business units. \nTarget Competencies\n\n\n\nRelating to others\nGaining commitment\nTeamwork\nCollaboration\nRole awareness\nConflict resolution\n\nOutline\n\n\nOrganizational communication\n\n\n\nDefinition of interdepartmental communication\nDirection of communication within an organization\nFormal versus informal communication\nThe organizational grapevine\nOrganizational culture and its effect on performance\nLevels of company culture\nDetermining the strength of company culture\nOrganizational values and attitudes\nCommunication blockers\n\n\n\nInternal customer service\n\n\n\nInternal customer service definition\nImportance of excellent internal customer service\nThe service profit chain\nSilo mentality\nBreaking down the silo\nThe service quality factors\nBuilding rapport with internal customers\nHandling customer complaints\n\n\n\nSimplification of work processes between departments\n\n\n\nSigns of complicated or inefficient processes\nSimplifying work processes\nWork simplification stages\nData analysis and evaluation\nWork Breakdown Structure (WBS)\n\n\n\n\n\n\n\nInterdepartmental team building\n\n\n\nRemoving the ‘us-against-them’ mindset\nBuilding an interdepartmental team\nCharacteristics of successful teams\nTeam cohesiveness\nTeam building models and applications\nCreating alignment between different units\nThe power of synergy\nFrom working alone to working in teams\n\n\n\nResolving interdepartmental problems and conflicts\n\n\n\nIdentifying departmental problems\nProblem solving techniques\nResolving interdepartmental conflict\nThe positive side of conflict\nConflict and team performance\nConflict management styles\n\n\n\nEfficient and effective organizational communication\n\n\n\nEffective organizational communication\nChoosing the right communication medium\nInformation richness of different channels\nEliminating communication overload\nSigns of inefficient communication\n\n\n\nEvent Coordinated by BASA Training \nYou can also visit our Online Courses Website Excel Elearning \nYou can also get an affordable ebook on ebooksnest.com \n\n\n\n\n\nRegistration Form\nPlease enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form.Applicant Details *FirstLastEmail *EmailConfirm EmailPhone Number *Course Type *--- Select Choice ---CertificationsAccounting and FinanceAdministrationAuditing and GovernanceBankingBusiness Continuity and Crisis ManagementCommunication and Writing SkillsConferenceCustomer ServiceData Analytics and Artificial IntelligenceData Management and Business IntelligenceDigital Innovation and TransformationGovernment and Public SectorHuman Resources and TrainingInsurance and Financial ServicesInterpersonal Skills and Self DevelopmentIT Management and Cyber SecurityLeadership and ManagementManagementPlanning and Strategy ManagementProject ManagementPublic RelationsQuality and ProductivityRisk and ComplianceSafety and EnvironmentSecurity ManagementSelect the correct course category (typically found below in the course details)Course Name *Course VenuePretoria\, South AfricaDurban\, South AfricaCape Town\, South AfricaKigali\, RwandaHarare\, ZimbabweDubaiAdditional InformationOrganization Name *Address \n Name Details Participants\n \n \n Address Line 2 *FirstLastAddress Line 3 *FirstLastOrganization Contact DetailsFirstLastNumber of Participants from organization\n\n\n\n Participants: 1\nUse the slider to chose whether you want to register only 1 or 10 participantsAdditional Participants detailsSubmit URL:https://basatraining.com/course/organizational-and-departmental-communication-4-4-2/2028-07-24/ LOCATION:Pretoria\, 484 Hilda St\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa CATEGORIES:Communication and Writing Skills ATTACH;FMTTYPE=image/jpeg:https://basatraining.com/wp-content/uploads/2025/01/sew-wrEkY9.jpg ORGANIZER;CN="BASA":MAILTO:info@basatraining.com END:VEVENT BEGIN:VEVENT DTSTART;VALUE=DATE:20280824 DTEND;VALUE=DATE:20280829 DTSTAMP:20251014T143526Z CREATED:20250821T133954Z LAST-MODIFIED:20251014T143526Z UID:10056200-1850688000-1851119999@basatraining.com SUMMARY:Organizational and Departmental Communication DESCRIPTION:Organizational and Departmental Communication\nWhy Attend\nCommunication is a critical organizational function that can help a company stay efficient and productive. One of the more important forms of organizational communication is interdepartmental communication. This course helps attendees develop the skills necessary to implement policies that strengthen interdepartmental communication and maintain an efficient flow of information. \n\nCourse Methodology\nThis course relies on the use of self-evaluation exercises aimed at helping participants discover their preferred communication style. The course also features the use of a number of case studies\, practical exercises and presentations by participants followed by group discussions. \nCourse Objectives\n\n\nBy the end of the course\, participants will be able to: \n\nIdentify effective frameworks for constructive interdepartmental communication\nDemonstrate excellent internal customer service skills\nUse proactive approaches to simplify work processes between departments\nApply different team building models to create alignment within the organization\nSolve interdepartmental conflict by identifying and removing communication barriers\nDevelop a plan for enhancing overall organizational communication\n\nTarget Audience\n\n\nManagers\, supervisors and professionals who interact with other departments\, teams or business units. \nTarget Competencies\n\n\n\nRelating to others\nGaining commitment\nTeamwork\nCollaboration\nRole awareness\nConflict resolution\n\nOutline\n\n\nOrganizational communication\n\n\n\nDefinition of interdepartmental communication\nDirection of communication within an organization\nFormal versus informal communication\nThe organizational grapevine\nOrganizational culture and its effect on performance\nLevels of company culture\nDetermining the strength of company culture\nOrganizational values and attitudes\nCommunication blockers\n\n\n\nInternal customer service\n\n\n\nInternal customer service definition\nImportance of excellent internal customer service\nThe service profit chain\nSilo mentality\nBreaking down the silo\nThe service quality factors\nBuilding rapport with internal customers\nHandling customer complaints\n\n\n\nSimplification of work processes between departments\n\n\n\nSigns of complicated or inefficient processes\nSimplifying work processes\nWork simplification stages\nData analysis and evaluation\nWork Breakdown Structure (WBS)\n\n\n\n\n\n\n\nInterdepartmental team building\n\n\n\nRemoving the ‘us-against-them’ mindset\nBuilding an interdepartmental team\nCharacteristics of successful teams\nTeam cohesiveness\nTeam building models and applications\nCreating alignment between different units\nThe power of synergy\nFrom working alone to working in teams\n\n\n\nResolving interdepartmental problems and conflicts\n\n\n\nIdentifying departmental problems\nProblem solving techniques\nResolving interdepartmental conflict\nThe positive side of conflict\nConflict and team performance\nConflict management styles\n\n\n\nEfficient and effective organizational communication\n\n\n\nEffective organizational communication\nChoosing the right communication medium\nInformation richness of different channels\nEliminating communication overload\nSigns of inefficient communication\n\n\n\nEvent Coordinated by BASA Training \nYou can also visit our Online Courses Website Excel Elearning \nYou can also get an affordable ebook on ebooksnest.com \n\n\n\n\n\nRegistration Form\nPlease enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form.Applicant Details *FirstLastEmail *EmailConfirm EmailPhone Number *Course Type *--- Select Choice ---CertificationsAccounting and FinanceAdministrationAuditing and GovernanceBankingBusiness Continuity and Crisis ManagementCommunication and Writing SkillsConferenceCustomer ServiceData Analytics and Artificial IntelligenceData Management and Business IntelligenceDigital Innovation and TransformationGovernment and Public SectorHuman Resources and TrainingInsurance and Financial ServicesInterpersonal Skills and Self DevelopmentIT Management and Cyber SecurityLeadership and ManagementManagementPlanning and Strategy ManagementProject ManagementPublic RelationsQuality and ProductivityRisk and ComplianceSafety and EnvironmentSecurity ManagementSelect the correct course category (typically found below in the course details)Course Name *Course VenuePretoria\, South AfricaDurban\, South AfricaCape Town\, South AfricaKigali\, RwandaHarare\, ZimbabweDubaiAdditional InformationOrganization Name *AddressAddress Line 2 *FirstLastAddress Line 3 *FirstLastOrganization Contact DetailsFirstLast \n Course Additional Number\n \n \n Number of Participants from organization\n\n\n\n Participants: 1\nUse the slider to chose whether you want to register only 1 or 10 participantsAdditional Participants detailsSubmit URL:https://basatraining.com/course/organizational-and-departmental-communication-4-4-2/2028-08-24/ LOCATION:Pretoria\, 484 Hilda St\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa CATEGORIES:Communication and Writing Skills ATTACH;FMTTYPE=image/jpeg:https://basatraining.com/wp-content/uploads/2025/01/sew-wrEkY9.jpg ORGANIZER;CN="BASA":MAILTO:info@basatraining.com END:VEVENT BEGIN:VEVENT DTSTART;VALUE=DATE:20280924 DTEND;VALUE=DATE:20280929 DTSTAMP:20251014T143526Z CREATED:20250821T133954Z LAST-MODIFIED:20251014T143526Z UID:10056201-1853366400-1853798399@basatraining.com SUMMARY:Organizational and Departmental Communication DESCRIPTION:Organizational and Departmental Communication\nWhy Attend\nCommunication is a critical organizational function that can help a company stay efficient and productive. One of the more important forms of organizational communication is interdepartmental communication. This course helps attendees develop the skills necessary to implement policies that strengthen interdepartmental communication and maintain an efficient flow of information. \n\nCourse Methodology\nThis course relies on the use of self-evaluation exercises aimed at helping participants discover their preferred communication style. The course also features the use of a number of case studies\, practical exercises and presentations by participants followed by group discussions. \nCourse Objectives\n\n\nBy the end of the course\, participants will be able to: \n\nIdentify effective frameworks for constructive interdepartmental communication\nDemonstrate excellent internal customer service skills\nUse proactive approaches to simplify work processes between departments\nApply different team building models to create alignment within the organization\nSolve interdepartmental conflict by identifying and removing communication barriers\nDevelop a plan for enhancing overall organizational communication\n\nTarget Audience\n\n\nManagers\, supervisors and professionals who interact with other departments\, teams or business units. \nTarget Competencies\n\n\n\nRelating to others\nGaining commitment\nTeamwork\nCollaboration\nRole awareness\nConflict resolution\n\nOutline\n\n\nOrganizational communication\n\n\n\nDefinition of interdepartmental communication\nDirection of communication within an organization\nFormal versus informal communication\nThe organizational grapevine\nOrganizational culture and its effect on performance\nLevels of company culture\nDetermining the strength of company culture\nOrganizational values and attitudes\nCommunication blockers\n\n\n\nInternal customer service\n\n\n\nInternal customer service definition\nImportance of excellent internal customer service\nThe service profit chain\nSilo mentality\nBreaking down the silo\nThe service quality factors\nBuilding rapport with internal customers\nHandling customer complaints\n\n\n\nSimplification of work processes between departments\n\n\n\nSigns of complicated or inefficient processes\nSimplifying work processes\nWork simplification stages\nData analysis and evaluation\nWork Breakdown Structure (WBS)\n\n\n\n\n\n\n\nInterdepartmental team building\n\n\n\nRemoving the ‘us-against-them’ mindset\nBuilding an interdepartmental team\nCharacteristics of successful teams\nTeam cohesiveness\nTeam building models and applications\nCreating alignment between different units\nThe power of synergy\nFrom working alone to working in teams\n\n\n\nResolving interdepartmental problems and conflicts\n\n\n\nIdentifying departmental problems\nProblem solving techniques\nResolving interdepartmental conflict\nThe positive side of conflict\nConflict and team performance\nConflict management styles\n\n\n\nEfficient and effective organizational communication\n\n\n\nEffective organizational communication\nChoosing the right communication medium\nInformation richness of different channels\nEliminating communication overload\nSigns of inefficient communication\n\n\n\nEvent Coordinated by BASA Training \nYou can also visit our Online Courses Website Excel Elearning \nYou can also get an affordable ebook on ebooksnest.com \n\n\n\n\n\nRegistration Form\nPlease enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form.Applicant Details *FirstLastEmail *EmailConfirm EmailPhone Number *Course Type *--- Select Choice ---CertificationsAccounting and FinanceAdministrationAuditing and GovernanceBankingBusiness Continuity and Crisis ManagementCommunication and Writing SkillsConferenceCustomer ServiceData Analytics and Artificial IntelligenceData Management and Business IntelligenceDigital Innovation and TransformationGovernment and Public SectorHuman Resources and TrainingInsurance and Financial ServicesInterpersonal Skills and Self DevelopmentIT Management and Cyber SecurityLeadership and ManagementManagementPlanning and Strategy ManagementProject ManagementPublic RelationsQuality and ProductivityRisk and ComplianceSafety and EnvironmentSecurity ManagementSelect the correct course category (typically found below in the course details) \n of Name Participants\n \n \n Course Name *Course VenuePretoria\, South AfricaDurban\, South AfricaCape Town\, South AfricaKigali\, RwandaHarare\, ZimbabweDubaiAdditional InformationOrganization Name *AddressAddress Line 2 *FirstLastAddress Line 3 *FirstLastOrganization Contact DetailsFirstLastNumber of Participants from organization\n\n\n\n Participants: 1\nUse the slider to chose whether you want to register only 1 or 10 participantsAdditional Participants detailsSubmit URL:https://basatraining.com/course/organizational-and-departmental-communication-4-4-2/2028-09-24/ LOCATION:Pretoria\, 484 Hilda St\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa CATEGORIES:Communication and Writing Skills ATTACH;FMTTYPE=image/jpeg:https://basatraining.com/wp-content/uploads/2025/01/sew-wrEkY9.jpg ORGANIZER;CN="BASA":MAILTO:info@basatraining.com END:VEVENT BEGIN:VEVENT DTSTART;VALUE=DATE:20281024 DTEND;VALUE=DATE:20281029 DTSTAMP:20251014T143526Z CREATED:20250821T133954Z LAST-MODIFIED:20251014T143526Z UID:10037348-1855958400-1856390399@basatraining.com SUMMARY:Organizational and Departmental Communication DESCRIPTION:Organizational and Departmental Communication\nWhy Attend\nCommunication is a critical organizational function that can help a company stay efficient and productive. One of the more important forms of organizational communication is interdepartmental communication. This course helps attendees develop the skills necessary to implement policies that strengthen interdepartmental communication and maintain an efficient flow of information. \n\nCourse Methodology\nThis course relies on the use of self-evaluation exercises aimed at helping participants discover their preferred communication style. The course also features the use of a number of case studies\, practical exercises and presentations by participants followed by group discussions. \nCourse Objectives\n\n\nBy the end of the course\, participants will be able to: \n\nIdentify effective frameworks for constructive interdepartmental communication\nDemonstrate excellent internal customer service skills\nUse proactive approaches to simplify work processes between departments\nApply different team building models to create alignment within the organization\nSolve interdepartmental conflict by identifying and removing communication barriers\nDevelop a plan for enhancing overall organizational communication\n\nTarget Audience\n\n\nManagers\, supervisors and professionals who interact with other departments\, teams or business units. \nTarget Competencies\n\n\n\nRelating to others\nGaining commitment\nTeamwork\nCollaboration\nRole awareness\nConflict resolution\n\nOutline\n\n\nOrganizational communication\n\n\n\nDefinition of interdepartmental communication\nDirection of communication within an organization\nFormal versus informal communication\nThe organizational grapevine\nOrganizational culture and its effect on performance\nLevels of company culture\nDetermining the strength of company culture\nOrganizational values and attitudes\nCommunication blockers\n\n\n\nInternal customer service\n\n\n\nInternal customer service definition\nImportance of excellent internal customer service\nThe service profit chain\nSilo mentality\nBreaking down the silo\nThe service quality factors\nBuilding rapport with internal customers\nHandling customer complaints\n\n\n\nSimplification of work processes between departments\n\n\n\nSigns of complicated or inefficient processes\nSimplifying work processes\nWork simplification stages\nData analysis and evaluation\nWork Breakdown Structure (WBS)\n\n\n\n\n\n\n\nInterdepartmental team building\n\n\n\nRemoving the ‘us-against-them’ mindset\nBuilding an interdepartmental team\nCharacteristics of successful teams\nTeam cohesiveness\nTeam building models and applications\nCreating alignment between different units\nThe power of synergy\nFrom working alone to working in teams\n\n\n\nResolving interdepartmental problems and conflicts\n\n\n\nIdentifying departmental problems\nProblem solving techniques\nResolving interdepartmental conflict\nThe positive side of conflict\nConflict and team performance\nConflict management styles\n\n\n\nEfficient and effective organizational communication\n\n\n\nEffective organizational communication\nChoosing the right communication medium\nInformation richness of different channels\nEliminating communication overload\nSigns of inefficient communication\n\n\n\nEvent Coordinated by BASA Training \nYou can also visit our Online Courses Website Excel Elearning \nYou can also get an affordable ebook on ebooksnest.com \n\n\n\n\n\nRegistration Form\nPlease enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form. \n Applicant Participants Course\n \n \n Applicant Details *FirstLastEmail *EmailConfirm EmailPhone Number *Course Type *--- Select Choice ---CertificationsAccounting and FinanceAdministrationAuditing and GovernanceBankingBusiness Continuity and Crisis ManagementCommunication and Writing SkillsConferenceCustomer ServiceData Analytics and Artificial IntelligenceData Management and Business IntelligenceDigital Innovation and TransformationGovernment and Public SectorHuman Resources and TrainingInsurance and Financial ServicesInterpersonal Skills and Self DevelopmentIT Management and Cyber SecurityLeadership and ManagementManagementPlanning and Strategy ManagementProject ManagementPublic RelationsQuality and ProductivityRisk and ComplianceSafety and EnvironmentSecurity ManagementSelect the correct course category (typically found below in the course details)Course Name *Course VenuePretoria\, South AfricaDurban\, South AfricaCape Town\, South AfricaKigali\, RwandaHarare\, ZimbabweDubaiAdditional InformationOrganization Name *AddressAddress Line 2 *FirstLastAddress Line 3 *FirstLastOrganization Contact DetailsFirstLastNumber of Participants from organization\n\n\n\n Participants: 1\nUse the slider to chose whether you want to register only 1 or 10 participantsAdditional Participants detailsSubmit URL:https://basatraining.com/course/organizational-and-departmental-communication-4-4-2/2028-10-24/ LOCATION:Pretoria\, 484 Hilda St\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa CATEGORIES:Communication and Writing Skills ATTACH;FMTTYPE=image/jpeg:https://basatraining.com/wp-content/uploads/2025/01/sew-wrEkY9.jpg ORGANIZER;CN="BASA":MAILTO:info@basatraining.com END:VEVENT BEGIN:VEVENT DTSTART;VALUE=DATE:20281124 DTEND;VALUE=DATE:20281129 DTSTAMP:20251014T143526Z CREATED:20250821T133954Z LAST-MODIFIED:20251014T143526Z UID:10056202-1858636800-1859068799@basatraining.com SUMMARY:Organizational and Departmental Communication DESCRIPTION:Organizational and Departmental Communication\nWhy Attend\nCommunication is a critical organizational function that can help a company stay efficient and productive. One of the more important forms of organizational communication is interdepartmental communication. This course helps attendees develop the skills necessary to implement policies that strengthen interdepartmental communication and maintain an efficient flow of information. \n\nCourse Methodology\nThis course relies on the use of self-evaluation exercises aimed at helping participants discover their preferred communication style. The course also features the use of a number of case studies\, practical exercises and presentations by participants followed by group discussions. \nCourse Objectives\n\n\nBy the end of the course\, participants will be able to: \n\nIdentify effective frameworks for constructive interdepartmental communication\nDemonstrate excellent internal customer service skills\nUse proactive approaches to simplify work processes between departments\nApply different team building models to create alignment within the organization\nSolve interdepartmental conflict by identifying and removing communication barriers\nDevelop a plan for enhancing overall organizational communication\n\nTarget Audience\n\n\nManagers\, supervisors and professionals who interact with other departments\, teams or business units. \nTarget Competencies\n\n\n\nRelating to others\nGaining commitment\nTeamwork\nCollaboration\nRole awareness\nConflict resolution\n\nOutline\n\n\nOrganizational communication\n\n\n\nDefinition of interdepartmental communication\nDirection of communication within an organization\nFormal versus informal communication\nThe organizational grapevine\nOrganizational culture and its effect on performance\nLevels of company culture\nDetermining the strength of company culture\nOrganizational values and attitudes\nCommunication blockers\n\n\n\nInternal customer service\n\n\n\nInternal customer service definition\nImportance of excellent internal customer service\nThe service profit chain\nSilo mentality\nBreaking down the silo\nThe service quality factors\nBuilding rapport with internal customers\nHandling customer complaints\n\n\n\nSimplification of work processes between departments\n\n\n\nSigns of complicated or inefficient processes\nSimplifying work processes\nWork simplification stages\nData analysis and evaluation\nWork Breakdown Structure (WBS)\n\n\n\n\n\n\n\nInterdepartmental team building\n\n\n\nRemoving the ‘us-against-them’ mindset\nBuilding an interdepartmental team\nCharacteristics of successful teams\nTeam cohesiveness\nTeam building models and applications\nCreating alignment between different units\nThe power of synergy\nFrom working alone to working in teams\n\n\n\nResolving interdepartmental problems and conflicts\n\n\n\nIdentifying departmental problems\nProblem solving techniques\nResolving interdepartmental conflict\nThe positive side of conflict\nConflict and team performance\nConflict management styles\n\n\n\nEfficient and effective organizational communication\n\n\n\nEffective organizational communication\nChoosing the right communication medium\nInformation richness of different channels\nEliminating communication overload\nSigns of inefficient communication\n\n\n\nEvent Coordinated by BASA Training \nYou can also visit our Online Courses Website Excel Elearning \nYou can also get an affordable ebook on ebooksnest.com \n\n\n\n\n\nRegistration Form\nPlease enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form.Applicant Details *FirstLastEmail *EmailConfirm EmailPhone Number *Course Type *--- Select Choice ---CertificationsAccounting and FinanceAdministrationAuditing and GovernanceBankingBusiness Continuity and Crisis ManagementCommunication and Writing SkillsConferenceCustomer ServiceData Analytics and Artificial IntelligenceData Management and Business IntelligenceDigital Innovation and TransformationGovernment and Public SectorHuman Resources and TrainingInsurance and Financial ServicesInterpersonal Skills and Self DevelopmentIT Management and Cyber SecurityLeadership and ManagementManagementPlanning and Strategy ManagementProject ManagementPublic RelationsQuality and ProductivityRisk and ComplianceSafety and EnvironmentSecurity ManagementSelect the correct course category (typically found below in the course details)Course Name *Course VenuePretoria\, South AfricaDurban\, South AfricaCape Town\, South AfricaKigali\, RwandaHarare\, ZimbabweDubaiAdditional InformationOrganization Name *AddressAddress Line 2 *FirstLastAddress Line 3 *FirstLastOrganization Contact DetailsFirstLastNumber of Participants from organization\n\n\n\n Participants: 1\nUse the slider to chose whether you want to register only 1 or 10 participants \n Organization Information organization\n \n \n Additional Participants detailsSubmit URL:https://basatraining.com/course/organizational-and-departmental-communication-4-4-2/2028-11-24/ LOCATION:Pretoria\, 484 Hilda St\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa CATEGORIES:Communication and Writing Skills ATTACH;FMTTYPE=image/jpeg:https://basatraining.com/wp-content/uploads/2025/01/sew-wrEkY9.jpg ORGANIZER;CN="BASA":MAILTO:info@basatraining.com END:VEVENT BEGIN:VEVENT DTSTART;VALUE=DATE:20281224 DTEND;VALUE=DATE:20281229 DTSTAMP:20251014T143526Z CREATED:20250821T133954Z LAST-MODIFIED:20251014T143526Z UID:10056203-1861228800-1861660799@basatraining.com SUMMARY:Organizational and Departmental Communication DESCRIPTION:Organizational and Departmental Communication\nWhy Attend\nCommunication is a critical organizational function that can help a company stay efficient and productive. One of the more important forms of organizational communication is interdepartmental communication. This course helps attendees develop the skills necessary to implement policies that strengthen interdepartmental communication and maintain an efficient flow of information. \n\nCourse Methodology\nThis course relies on the use of self-evaluation exercises aimed at helping participants discover their preferred communication style. The course also features the use of a number of case studies\, practical exercises and presentations by participants followed by group discussions. \nCourse Objectives\n\n\nBy the end of the course\, participants will be able to: \n\nIdentify effective frameworks for constructive interdepartmental communication\nDemonstrate excellent internal customer service skills\nUse proactive approaches to simplify work processes between departments\nApply different team building models to create alignment within the organization\nSolve interdepartmental conflict by identifying and removing communication barriers\nDevelop a plan for enhancing overall organizational communication\n\nTarget Audience\n\n\nManagers\, supervisors and professionals who interact with other departments\, teams or business units. \nTarget Competencies\n\n\n\nRelating to others\nGaining commitment\nTeamwork\nCollaboration\nRole awareness\nConflict resolution\n\nOutline\n\n\nOrganizational communication\n\n\n\nDefinition of interdepartmental communication\nDirection of communication within an organization\nFormal versus informal communication\nThe organizational grapevine\nOrganizational culture and its effect on performance\nLevels of company culture\nDetermining the strength of company culture\nOrganizational values and attitudes\nCommunication blockers\n\n\n\nInternal customer service\n\n\n\nInternal customer service definition\nImportance of excellent internal customer service\nThe service profit chain\nSilo mentality\nBreaking down the silo\nThe service quality factors\nBuilding rapport with internal customers\nHandling customer complaints\n\n\n\nSimplification of work processes between departments\n\n\n\nSigns of complicated or inefficient processes\nSimplifying work processes\nWork simplification stages\nData analysis and evaluation\nWork Breakdown Structure (WBS)\n\n\n\n\n\n\n\nInterdepartmental team building\n\n\n\nRemoving the ‘us-against-them’ mindset\nBuilding an interdepartmental team\nCharacteristics of successful teams\nTeam cohesiveness\nTeam building models and applications\nCreating alignment between different units\nThe power of synergy\nFrom working alone to working in teams\n\n\n\nResolving interdepartmental problems and conflicts\n\n\n\nIdentifying departmental problems\nProblem solving techniques\nResolving interdepartmental conflict\nThe positive side of conflict\nConflict and team performance\nConflict management styles\n\n\n\nEfficient and effective organizational communication\n\n\n\nEffective organizational communication\nChoosing the right communication medium\nInformation richness of different channels\nEliminating communication overload\nSigns of inefficient communication\n\n\n\nEvent Coordinated by BASA Training \nYou can also visit our Online Courses Website Excel Elearning \nYou can also get an affordable ebook on ebooksnest.com \n\n\n\n\n\nRegistration Form\nPlease enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form.Applicant Details *FirstLastEmail *EmailConfirm EmailPhone Number *Course Type *--- Select Choice ---CertificationsAccounting and FinanceAdministrationAuditing and GovernanceBankingBusiness Continuity and Crisis ManagementCommunication and Writing SkillsConferenceCustomer ServiceData Analytics and Artificial IntelligenceData Management and Business IntelligenceDigital Innovation and TransformationGovernment and Public SectorHuman Resources and TrainingInsurance and Financial ServicesInterpersonal Skills and Self DevelopmentIT Management and Cyber SecurityLeadership and ManagementManagementPlanning and Strategy ManagementProject ManagementPublic RelationsQuality and ProductivityRisk and ComplianceSafety and EnvironmentSecurity ManagementSelect the correct course category (typically found below in the course details) \n Address Course Address\n \n \n Course Name *Course VenuePretoria\, South AfricaDurban\, South AfricaCape Town\, South AfricaKigali\, RwandaHarare\, ZimbabweDubaiAdditional InformationOrganization Name *AddressAddress Line 2 *FirstLastAddress Line 3 *FirstLastOrganization Contact DetailsFirstLastNumber of Participants from organization\n\n\n\n Participants: 1\nUse the slider to chose whether you want to register only 1 or 10 participantsAdditional Participants detailsSubmit URL:https://basatraining.com/course/organizational-and-departmental-communication-4-4-2/2028-12-24/ LOCATION:Pretoria\, 484 Hilda St\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa CATEGORIES:Communication and Writing Skills ATTACH;FMTTYPE=image/jpeg:https://basatraining.com/wp-content/uploads/2025/01/sew-wrEkY9.jpg ORGANIZER;CN="BASA":MAILTO:info@basatraining.com END:VEVENT BEGIN:VEVENT DTSTART;VALUE=DATE:20290124 DTEND;VALUE=DATE:20290129 DTSTAMP:20251014T143526Z CREATED:20250821T133954Z LAST-MODIFIED:20251014T143526Z UID:10056204-1863907200-1864339199@basatraining.com SUMMARY:Organizational and Departmental Communication DESCRIPTION:Organizational and Departmental Communication\nWhy Attend\nCommunication is a critical organizational function that can help a company stay efficient and productive. One of the more important forms of organizational communication is interdepartmental communication. This course helps attendees develop the skills necessary to implement policies that strengthen interdepartmental communication and maintain an efficient flow of information. \n\nCourse Methodology\nThis course relies on the use of self-evaluation exercises aimed at helping participants discover their preferred communication style. The course also features the use of a number of case studies\, practical exercises and presentations by participants followed by group discussions. \nCourse Objectives\n\n\nBy the end of the course\, participants will be able to: \n\nIdentify effective frameworks for constructive interdepartmental communication\nDemonstrate excellent internal customer service skills\nUse proactive approaches to simplify work processes between departments\nApply different team building models to create alignment within the organization\nSolve interdepartmental conflict by identifying and removing communication barriers\nDevelop a plan for enhancing overall organizational communication\n\nTarget Audience\n\n\nManagers\, supervisors and professionals who interact with other departments\, teams or business units. \nTarget Competencies\n\n\n\nRelating to others\nGaining commitment\nTeamwork\nCollaboration\nRole awareness\nConflict resolution\n\nOutline\n\n\nOrganizational communication\n\n\n\nDefinition of interdepartmental communication\nDirection of communication within an organization\nFormal versus informal communication\nThe organizational grapevine\nOrganizational culture and its effect on performance\nLevels of company culture\nDetermining the strength of company culture\nOrganizational values and attitudes\nCommunication blockers\n\n\n\nInternal customer service\n\n\n\nInternal customer service definition\nImportance of excellent internal customer service\nThe service profit chain\nSilo mentality\nBreaking down the silo\nThe service quality factors\nBuilding rapport with internal customers\nHandling customer complaints\n\n\n\nSimplification of work processes between departments\n\n\n\nSigns of complicated or inefficient processes\nSimplifying work processes\nWork simplification stages\nData analysis and evaluation\nWork Breakdown Structure (WBS)\n\n\n\n\n\n\n\nInterdepartmental team building\n\n\n\nRemoving the ‘us-against-them’ mindset\nBuilding an interdepartmental team\nCharacteristics of successful teams\nTeam cohesiveness\nTeam building models and applications\nCreating alignment between different units\nThe power of synergy\nFrom working alone to working in teams\n\n\n\nResolving interdepartmental problems and conflicts\n\n\n\nIdentifying departmental problems\nProblem solving techniques\nResolving interdepartmental conflict\nThe positive side of conflict\nConflict and team performance\nConflict management styles\n\n\n\nEfficient and effective organizational communication\n\n\n\nEffective organizational communication\nChoosing the right communication medium\nInformation richness of different channels\nEliminating communication overload\nSigns of inefficient communication\n\n\n\nEvent Coordinated by BASA Training \nYou can also visit our Online Courses Website Excel Elearning \nYou can also get an affordable ebook on ebooksnest.com \n\n\n\n\n\nRegistration Form\nPlease enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form.Applicant Details *FirstLastEmail *EmailConfirm EmailPhone Number *Course Type *--- Select Choice ---CertificationsAccounting and FinanceAdministrationAuditing and GovernanceBankingBusiness Continuity and Crisis ManagementCommunication and Writing SkillsConferenceCustomer ServiceData Analytics and Artificial IntelligenceData Management and Business IntelligenceDigital Innovation and TransformationGovernment and Public SectorHuman Resources and TrainingInsurance and Financial ServicesInterpersonal Skills and Self DevelopmentIT Management and Cyber SecurityLeadership and ManagementManagementPlanning and Strategy ManagementProject ManagementPublic RelationsQuality and ProductivityRisk and ComplianceSafety and EnvironmentSecurity ManagementSelect the correct course category (typically found below in the course details)Course Name *Course VenuePretoria\, South AfricaDurban\, South AfricaCape Town\, South AfricaKigali\, RwandaHarare\, ZimbabweDubaiAdditional InformationOrganization Name * \n 3 Organization Information\n \n \n AddressAddress Line 2 *FirstLastAddress Line 3 *FirstLastOrganization Contact DetailsFirstLastNumber of Participants from organization\n\n\n\n Participants: 1\nUse the slider to chose whether you want to register only 1 or 10 participantsAdditional Participants detailsSubmit URL:https://basatraining.com/course/organizational-and-departmental-communication-4-4-2/2029-01-24/ LOCATION:Pretoria\, 484 Hilda St\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa CATEGORIES:Communication and Writing Skills ATTACH;FMTTYPE=image/jpeg:https://basatraining.com/wp-content/uploads/2025/01/sew-wrEkY9.jpg ORGANIZER;CN="BASA":MAILTO:info@basatraining.com END:VEVENT BEGIN:VEVENT DTSTART;VALUE=DATE:20290224 DTEND;VALUE=DATE:20290301 DTSTAMP:20251014T143526Z CREATED:20250821T133954Z LAST-MODIFIED:20251014T143526Z UID:10056205-1866585600-1867017599@basatraining.com SUMMARY:Organizational and Departmental Communication DESCRIPTION:Organizational and Departmental Communication\nWhy Attend\nCommunication is a critical organizational function that can help a company stay efficient and productive. One of the more important forms of organizational communication is interdepartmental communication. This course helps attendees develop the skills necessary to implement policies that strengthen interdepartmental communication and maintain an efficient flow of information. \n\nCourse Methodology\nThis course relies on the use of self-evaluation exercises aimed at helping participants discover their preferred communication style. The course also features the use of a number of case studies\, practical exercises and presentations by participants followed by group discussions. \nCourse Objectives\n\n\nBy the end of the course\, participants will be able to: \n\nIdentify effective frameworks for constructive interdepartmental communication\nDemonstrate excellent internal customer service skills\nUse proactive approaches to simplify work processes between departments\nApply different team building models to create alignment within the organization\nSolve interdepartmental conflict by identifying and removing communication barriers\nDevelop a plan for enhancing overall organizational communication\n\nTarget Audience\n\n\nManagers\, supervisors and professionals who interact with other departments\, teams or business units. \nTarget Competencies\n\n\n\nRelating to others\nGaining commitment\nTeamwork\nCollaboration\nRole awareness\nConflict resolution\n\nOutline\n\n\nOrganizational communication\n\n\n\nDefinition of interdepartmental communication\nDirection of communication within an organization\nFormal versus informal communication\nThe organizational grapevine\nOrganizational culture and its effect on performance\nLevels of company culture\nDetermining the strength of company culture\nOrganizational values and attitudes\nCommunication blockers\n\n\n\nInternal customer service\n\n\n\nInternal customer service definition\nImportance of excellent internal customer service\nThe service profit chain\nSilo mentality\nBreaking down the silo\nThe service quality factors\nBuilding rapport with internal customers\nHandling customer complaints\n\n\n\nSimplification of work processes between departments\n\n\n\nSigns of complicated or inefficient processes\nSimplifying work processes\nWork simplification stages\nData analysis and evaluation\nWork Breakdown Structure (WBS)\n\n\n\n\n\n\n\nInterdepartmental team building\n\n\n\nRemoving the ‘us-against-them’ mindset\nBuilding an interdepartmental team\nCharacteristics of successful teams\nTeam cohesiveness\nTeam building models and applications\nCreating alignment between different units\nThe power of synergy\nFrom working alone to working in teams\n\n\n\nResolving interdepartmental problems and conflicts\n\n\n\nIdentifying departmental problems\nProblem solving techniques\nResolving interdepartmental conflict\nThe positive side of conflict\nConflict and team performance\nConflict management styles\n\n\n\nEfficient and effective organizational communication\n\n\n\nEffective organizational communication\nChoosing the right communication medium\nInformation richness of different channels\nEliminating communication overload\nSigns of inefficient communication\n\n\n\nEvent Coordinated by BASA Training \nYou can also visit our Online Courses Website Excel Elearning \nYou can also get an affordable ebook on ebooksnest.com \n\n\n\n\n\nRegistration Form\nPlease enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form.Applicant Details *FirstLastEmail *EmailConfirm EmailPhone Number *Course Type *--- Select Choice ---CertificationsAccounting and FinanceAdministrationAuditing and GovernanceBankingBusiness Continuity and Crisis ManagementCommunication and Writing SkillsConferenceCustomer ServiceData Analytics and Artificial IntelligenceData Management and Business IntelligenceDigital Innovation and TransformationGovernment and Public SectorHuman Resources and TrainingInsurance and Financial ServicesInterpersonal Skills and Self DevelopmentIT Management and Cyber SecurityLeadership and ManagementManagementPlanning and Strategy ManagementProject ManagementPublic RelationsQuality and ProductivityRisk and ComplianceSafety and EnvironmentSecurity ManagementSelect the correct course category (typically found below in the course details)Course Name *Course VenuePretoria\, South AfricaDurban\, South AfricaCape Town\, South AfricaKigali\, RwandaHarare\, ZimbabweDubaiAdditional InformationOrganization Name * \n Organization Name Participants\n \n \n AddressAddress Line 2 *FirstLastAddress Line 3 *FirstLastOrganization Contact DetailsFirstLastNumber of Participants from organization\n\n\n\n Participants: 1\nUse the slider to chose whether you want to register only 1 or 10 participantsAdditional Participants detailsSubmit URL:https://basatraining.com/course/organizational-and-departmental-communication-4-4-2/2029-02-24/ LOCATION:Pretoria\, 484 Hilda St\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa CATEGORIES:Communication and Writing Skills ATTACH;FMTTYPE=image/jpeg:https://basatraining.com/wp-content/uploads/2025/01/sew-wrEkY9.jpg ORGANIZER;CN="BASA":MAILTO:info@basatraining.com END:VEVENT BEGIN:VEVENT DTSTART;VALUE=DATE:20290324 DTEND;VALUE=DATE:20290329 DTSTAMP:20251014T143526Z CREATED:20250821T133954Z LAST-MODIFIED:20251014T143526Z UID:10056206-1869004800-1869436799@basatraining.com SUMMARY:Organizational and Departmental Communication DESCRIPTION:Organizational and Departmental Communication\nWhy Attend\nCommunication is a critical organizational function that can help a company stay efficient and productive. One of the more important forms of organizational communication is interdepartmental communication. This course helps attendees develop the skills necessary to implement policies that strengthen interdepartmental communication and maintain an efficient flow of information. \n\nCourse Methodology\nThis course relies on the use of self-evaluation exercises aimed at helping participants discover their preferred communication style. The course also features the use of a number of case studies\, practical exercises and presentations by participants followed by group discussions. \nCourse Objectives\n\n\nBy the end of the course\, participants will be able to: \n\nIdentify effective frameworks for constructive interdepartmental communication\nDemonstrate excellent internal customer service skills\nUse proactive approaches to simplify work processes between departments\nApply different team building models to create alignment within the organization\nSolve interdepartmental conflict by identifying and removing communication barriers\nDevelop a plan for enhancing overall organizational communication\n\nTarget Audience\n\n\nManagers\, supervisors and professionals who interact with other departments\, teams or business units. \nTarget Competencies\n\n\n\nRelating to others\nGaining commitment\nTeamwork\nCollaboration\nRole awareness\nConflict resolution\n\nOutline\n\n\nOrganizational communication\n\n\n\nDefinition of interdepartmental communication\nDirection of communication within an organization\nFormal versus informal communication\nThe organizational grapevine\nOrganizational culture and its effect on performance\nLevels of company culture\nDetermining the strength of company culture\nOrganizational values and attitudes\nCommunication blockers\n\n\n\nInternal customer service\n\n\n\nInternal customer service definition\nImportance of excellent internal customer service\nThe service profit chain\nSilo mentality\nBreaking down the silo\nThe service quality factors\nBuilding rapport with internal customers\nHandling customer complaints\n\n\n\nSimplification of work processes between departments\n\n\n\nSigns of complicated or inefficient processes\nSimplifying work processes\nWork simplification stages\nData analysis and evaluation\nWork Breakdown Structure (WBS)\n\n\n\n\n\n\n\nInterdepartmental team building\n\n\n\nRemoving the ‘us-against-them’ mindset\nBuilding an interdepartmental team\nCharacteristics of successful teams\nTeam cohesiveness\nTeam building models and applications\nCreating alignment between different units\nThe power of synergy\nFrom working alone to working in teams\n\n\n\nResolving interdepartmental problems and conflicts\n\n\n\nIdentifying departmental problems\nProblem solving techniques\nResolving interdepartmental conflict\nThe positive side of conflict\nConflict and team performance\nConflict management styles\n\n\n\nEfficient and effective organizational communication\n\n\n\nEffective organizational communication\nChoosing the right communication medium\nInformation richness of different channels\nEliminating communication overload\nSigns of inefficient communication\n\n\n\nEvent Coordinated by BASA Training \nYou can also visit our Online Courses Website Excel Elearning \nYou can also get an affordable ebook on ebooksnest.com \n\n\n\n\n\nRegistration Form\nPlease enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form.Applicant Details *FirstLastEmail *EmailConfirm EmailPhone Number * \n Course Organization Address\n \n \n Course Type *--- Select Choice ---CertificationsAccounting and FinanceAdministrationAuditing and GovernanceBankingBusiness Continuity and Crisis ManagementCommunication and Writing SkillsConferenceCustomer ServiceData Analytics and Artificial IntelligenceData Management and Business IntelligenceDigital Innovation and TransformationGovernment and Public SectorHuman Resources and TrainingInsurance and Financial ServicesInterpersonal Skills and Self DevelopmentIT Management and Cyber SecurityLeadership and ManagementManagementPlanning and Strategy ManagementProject ManagementPublic RelationsQuality and ProductivityRisk and ComplianceSafety and EnvironmentSecurity ManagementSelect the correct course category (typically found below in the course details)Course Name *Course VenuePretoria\, South AfricaDurban\, South AfricaCape Town\, South AfricaKigali\, RwandaHarare\, ZimbabweDubaiAdditional InformationOrganization Name *AddressAddress Line 2 *FirstLastAddress Line 3 *FirstLastOrganization Contact DetailsFirstLastNumber of Participants from organization\n\n\n\n Participants: 1\nUse the slider to chose whether you want to register only 1 or 10 participantsAdditional Participants detailsSubmit URL:https://basatraining.com/course/organizational-and-departmental-communication-4-4-2/2029-03-24/ LOCATION:Pretoria\, 484 Hilda St\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa CATEGORIES:Communication and Writing Skills ATTACH;FMTTYPE=image/jpeg:https://basatraining.com/wp-content/uploads/2025/01/sew-wrEkY9.jpg ORGANIZER;CN="BASA":MAILTO:info@basatraining.com END:VEVENT END:VCALENDAR