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UID:10069171-1792368000-1792799999@basatraining.com
SUMMARY:Managing the Collections & Credit Control Team
DESCRIPTION:Managing the Collections & Credit Control Team\nWhy Attend\nThe structure\, management and positioning of a collections and credit control department will determine its impact upon an organization\, even enhancing its role as a profit driver for the organization. \nThis course explores options for structuring the collections department; how to manage\, what to manage\, and what to measure.  The end result is more impactful management information\, better-organized departments\, and enhanced efficiency of collectors. \n\nCourse Methodology\nThe course includes real-life case studies\, diagnostic tools\, interactive exercises\, and tools for participants to use in their organizations\, as well as the opportunity for them to discuss their particular situations with an industry expert. \nCourse Objectives\n\n\nBy the end of the course\, participants will be able to: \n\nReposition the credit function within their organization to create profit\nDevelop and manage the collections or credit control department\nIdentify the most appropriate role for each collections team member in order to create an efficient collections team\nRedefine the internal image of collections and improve its importance in relation to the rest of the business\nDrive the credit control department to achieve a change-adaptable team\n\nTarget Audience\n\n\nThis course is for professionals seeking to establish a credit function\, or currently managing an existing credit function but aiming to enhance its profitability and operational efficiency with no defects. Team leaders and managers within collections\, credit control\, client accounts\, or finance and accounting functions\, from any industry should attend this course. Banking or risk management professionals responsible for the performance and management of the collections and credit control function would also benefit from this course. \nTarget Competencies\n\n\n\nCredit Control\nTeam Management\nOnboarding\nChange Management\nAdvanced Collections Management\n\nOutline\n\n\nThe collections and credit control environment: a global perspective\n\n\n\nProfit and collections fundamentals\n\nShifting from cost center to profit center\nProfitability in the workplace\nFlexible business approaches\n\n\nFlexing the variables of sales\, cost and price\n\nCollections as ‘completion of the sale’\nControlling costs\, prices and profit\nIdentifying customers and their needs\n\n\nCollections redefined as a profit center\nCustomers\, products and marketing\n\nThe importance of a mixed portfolio\nSelling to an existing customer base: cost effective methods\nInvolving credit professionals at the design stage\n\n\nDesigning the competitive collections environment\n\nIntegrating the entire collections team\n\n\n\n\n\nDeveloping the collections team\n\n\n\nDivision structure\n\nHow to plan and organize your collections ‘shop’\n\n\nSpecialist structure\n\nStructuring and managing the specialized model\nReporting lines in the specialized model\nManagement Information System (MIS)\n\n\nCentralized structure\n\nStructuring and managing the centralized department model\nReporting lines in centralized model\nMIS\n\n\n\n\n\nTesting team dynamics – identifying the collectors\n\n\n\nAppropriate team and management styles of leadership in collections\nPeter Lessom management test\nProf. Meredith Belbin team types\nIdeal team players in each of the department models\nManaging the fringe units\n\n\n\n\n\n\n\nManaging the credit control department\n\n\n\nOnboarding the collections team\n\nEstablishing cost-saving processes\n\n\nBest practice in credit-related human resources\n\nRedeveloping the employee specification\nRecruitment for collections\n\n\nEstablishing the optimal physical environment for a collections department\n\n\n\nTaking the function to a higher performance level\n\n\n\nManaging change\n\nOvercoming resistance to change\nRecruiting supporters of your change\nCommunication and change\n\n\nCommunications within the team\nAdvanced collections\n\nCapacity planning\nManagement overview of collector training\, including exclusive call maps\n\n\nCreating a credit learning environment\n\nLearning cultures\nDevelopment of the collector through progressive learning\n\n\nManaging the target-driven workplace\n\nService level agreements\nCollection team dynamics and effective target setting\nZero defects environments\n\n\n\n\n\nEvent Coordinated by BASA Training \nYou can also visit our Online Courses Website Excel Elearning \nYou can also get an affordable ebook on ebooksnest.com \n\n\n\n\n\nRegistration Form\nPlease enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form.Applicant Details *FirstLastEmail *EmailConfirm EmailPhone Number *		\n			Additional organization Additional\n			\n		\n		Course Type *--- Select Choice ---CertificationsAccounting and FinanceAdministrationAuditing and GovernanceBankingBusiness Continuity and Crisis ManagementCommunication and Writing SkillsConferenceCustomer ServiceData Analytics and Artificial IntelligenceData Management and Business IntelligenceDigital Innovation and TransformationGovernment and Public SectorHuman Resources and TrainingInsurance and Financial ServicesInterpersonal Skills and Self DevelopmentIT Management and Cyber SecurityLeadership and ManagementManagementPlanning and Strategy ManagementProject ManagementPublic RelationsQuality and ProductivityRisk and ComplianceSafety and EnvironmentSecurity ManagementSelect the correct course category (typically found below in the course details)Course Name *Course VenuePretoria\, South AfricaDurban\, South AfricaCape Town\, South AfricaKigali\, RwandaHarare\, ZimbabweDubaiAdditional InformationOrganization Name *AddressAddress Line 2 *FirstLastAddress Line 3 *FirstLastOrganization Contact DetailsFirstLastNumber of Participants from organization\n\n\n\n	Participants: 1\nUse the slider to chose whether you want to register only 1 or 10 participantsAdditional Participants detailsSubmit
URL:https://basatraining.com/course/managing-the-collections-credit-control-team-3-3/2026-10-19/
LOCATION:Pretoria\, 484 Hilda St\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa
CATEGORIES:Banking|Insurance and Financial Services
ATTACH;FMTTYPE=image/jpeg:https://basatraining.com/wp-content/uploads/2025/07/cont-3KxjAu.jpg
ORGANIZER;CN="BASA":MAILTO:info@basatraining.com
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20270118
DTEND;VALUE=DATE:20270123
DTSTAMP:20260205T065044Z
CREATED:20260205T065004Z
LAST-MODIFIED:20260205T065044Z
UID:10069172-1800230400-1800662399@basatraining.com
SUMMARY:Managing the Collections & Credit Control Team
DESCRIPTION:Managing the Collections & Credit Control Team\nWhy Attend\nThe structure\, management and positioning of a collections and credit control department will determine its impact upon an organization\, even enhancing its role as a profit driver for the organization. \nThis course explores options for structuring the collections department; how to manage\, what to manage\, and what to measure.  The end result is more impactful management information\, better-organized departments\, and enhanced efficiency of collectors. \n\nCourse Methodology\nThe course includes real-life case studies\, diagnostic tools\, interactive exercises\, and tools for participants to use in their organizations\, as well as the opportunity for them to discuss their particular situations with an industry expert. \nCourse Objectives\n\n\nBy the end of the course\, participants will be able to: \n\nReposition the credit function within their organization to create profit\nDevelop and manage the collections or credit control department\nIdentify the most appropriate role for each collections team member in order to create an efficient collections team\nRedefine the internal image of collections and improve its importance in relation to the rest of the business\nDrive the credit control department to achieve a change-adaptable team\n\nTarget Audience\n\n\nThis course is for professionals seeking to establish a credit function\, or currently managing an existing credit function but aiming to enhance its profitability and operational efficiency with no defects. Team leaders and managers within collections\, credit control\, client accounts\, or finance and accounting functions\, from any industry should attend this course. Banking or risk management professionals responsible for the performance and management of the collections and credit control function would also benefit from this course. \nTarget Competencies\n\n\n\nCredit Control\nTeam Management\nOnboarding\nChange Management\nAdvanced Collections Management\n\nOutline\n\n\nThe collections and credit control environment: a global perspective\n\n\n\nProfit and collections fundamentals\n\nShifting from cost center to profit center\nProfitability in the workplace\nFlexible business approaches\n\n\nFlexing the variables of sales\, cost and price\n\nCollections as ‘completion of the sale’\nControlling costs\, prices and profit\nIdentifying customers and their needs\n\n\nCollections redefined as a profit center\nCustomers\, products and marketing\n\nThe importance of a mixed portfolio\nSelling to an existing customer base: cost effective methods\nInvolving credit professionals at the design stage\n\n\nDesigning the competitive collections environment\n\nIntegrating the entire collections team\n\n\n\n\n\nDeveloping the collections team\n\n\n\nDivision structure\n\nHow to plan and organize your collections ‘shop’\n\n\nSpecialist structure\n\nStructuring and managing the specialized model\nReporting lines in the specialized model\nManagement Information System (MIS)\n\n\nCentralized structure\n\nStructuring and managing the centralized department model\nReporting lines in centralized model\nMIS\n\n\n\n\n\nTesting team dynamics – identifying the collectors\n\n\n\nAppropriate team and management styles of leadership in collections\nPeter Lessom management test\nProf. Meredith Belbin team types\nIdeal team players in each of the department models\nManaging the fringe units\n\n\n\n\n\n\n\nManaging the credit control department\n\n\n\nOnboarding the collections team\n\nEstablishing cost-saving processes\n\n\nBest practice in credit-related human resources\n\nRedeveloping the employee specification\nRecruitment for collections\n\n\nEstablishing the optimal physical environment for a collections department\n\n\n\nTaking the function to a higher performance level\n\n\n\nManaging change\n\nOvercoming resistance to change\nRecruiting supporters of your change\nCommunication and change\n\n\nCommunications within the team\nAdvanced collections\n\nCapacity planning\nManagement overview of collector training\, including exclusive call maps\n\n\nCreating a credit learning environment\n\nLearning cultures\nDevelopment of the collector through progressive learning\n\n\nManaging the target-driven workplace\n\nService level agreements\nCollection team dynamics and effective target setting\nZero defects environments\n\n\n\n\n\nEvent Coordinated by BASA Training \nYou can also visit our Online Courses Website Excel Elearning \nYou can also get an affordable ebook on ebooksnest.com \n\n\n\n\n\nRegistration Form\nPlease enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form.Applicant Details *FirstLastEmail *EmailConfirm EmailPhone Number *Course Type *--- Select Choice ---CertificationsAccounting and FinanceAdministrationAuditing and GovernanceBankingBusiness Continuity and Crisis ManagementCommunication and Writing SkillsConferenceCustomer ServiceData Analytics and Artificial IntelligenceData Management and Business IntelligenceDigital Innovation and TransformationGovernment and Public SectorHuman Resources and TrainingInsurance and Financial ServicesInterpersonal Skills and Self DevelopmentIT Management and Cyber SecurityLeadership and ManagementManagementPlanning and Strategy ManagementProject ManagementPublic RelationsQuality and ProductivityRisk and ComplianceSafety and EnvironmentSecurity ManagementSelect the correct course category (typically found below in the course details)Course Name *Course VenuePretoria\, South AfricaDurban\, South AfricaCape Town\, South AfricaKigali\, RwandaHarare\, ZimbabweDubaiAdditional InformationOrganization Name *Address		\n			Participants of Additional\n			\n		\n		Address Line 2 *FirstLastAddress Line 3 *FirstLastOrganization Contact DetailsFirstLastNumber of Participants from organization\n\n\n\n	Participants: 1\nUse the slider to chose whether you want to register only 1 or 10 participantsAdditional Participants detailsSubmit
URL:https://basatraining.com/course/managing-the-collections-credit-control-team-3-3/2027-01-18/
LOCATION:Pretoria\, 484 Hilda St\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa
CATEGORIES:Banking|Insurance and Financial Services
ATTACH;FMTTYPE=image/jpeg:https://basatraining.com/wp-content/uploads/2025/07/cont-3KxjAu.jpg
ORGANIZER;CN="BASA":MAILTO:info@basatraining.com
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20270419
DTEND;VALUE=DATE:20270424
DTSTAMP:20260205T065044Z
CREATED:20260205T065004Z
LAST-MODIFIED:20260205T065044Z
UID:10069173-1808092800-1808524799@basatraining.com
SUMMARY:Managing the Collections & Credit Control Team
DESCRIPTION:Managing the Collections & Credit Control Team\nWhy Attend\nThe structure\, management and positioning of a collections and credit control department will determine its impact upon an organization\, even enhancing its role as a profit driver for the organization. \nThis course explores options for structuring the collections department; how to manage\, what to manage\, and what to measure.  The end result is more impactful management information\, better-organized departments\, and enhanced efficiency of collectors. \n\nCourse Methodology\nThe course includes real-life case studies\, diagnostic tools\, interactive exercises\, and tools for participants to use in their organizations\, as well as the opportunity for them to discuss their particular situations with an industry expert. \nCourse Objectives\n\n\nBy the end of the course\, participants will be able to: \n\nReposition the credit function within their organization to create profit\nDevelop and manage the collections or credit control department\nIdentify the most appropriate role for each collections team member in order to create an efficient collections team\nRedefine the internal image of collections and improve its importance in relation to the rest of the business\nDrive the credit control department to achieve a change-adaptable team\n\nTarget Audience\n\n\nThis course is for professionals seeking to establish a credit function\, or currently managing an existing credit function but aiming to enhance its profitability and operational efficiency with no defects. Team leaders and managers within collections\, credit control\, client accounts\, or finance and accounting functions\, from any industry should attend this course. Banking or risk management professionals responsible for the performance and management of the collections and credit control function would also benefit from this course. \nTarget Competencies\n\n\n\nCredit Control\nTeam Management\nOnboarding\nChange Management\nAdvanced Collections Management\n\nOutline\n\n\nThe collections and credit control environment: a global perspective\n\n\n\nProfit and collections fundamentals\n\nShifting from cost center to profit center\nProfitability in the workplace\nFlexible business approaches\n\n\nFlexing the variables of sales\, cost and price\n\nCollections as ‘completion of the sale’\nControlling costs\, prices and profit\nIdentifying customers and their needs\n\n\nCollections redefined as a profit center\nCustomers\, products and marketing\n\nThe importance of a mixed portfolio\nSelling to an existing customer base: cost effective methods\nInvolving credit professionals at the design stage\n\n\nDesigning the competitive collections environment\n\nIntegrating the entire collections team\n\n\n\n\n\nDeveloping the collections team\n\n\n\nDivision structure\n\nHow to plan and organize your collections ‘shop’\n\n\nSpecialist structure\n\nStructuring and managing the specialized model\nReporting lines in the specialized model\nManagement Information System (MIS)\n\n\nCentralized structure\n\nStructuring and managing the centralized department model\nReporting lines in centralized model\nMIS\n\n\n\n\n\nTesting team dynamics – identifying the collectors\n\n\n\nAppropriate team and management styles of leadership in collections\nPeter Lessom management test\nProf. Meredith Belbin team types\nIdeal team players in each of the department models\nManaging the fringe units\n\n\n\n\n\n\n\nManaging the credit control department\n\n\n\nOnboarding the collections team\n\nEstablishing cost-saving processes\n\n\nBest practice in credit-related human resources\n\nRedeveloping the employee specification\nRecruitment for collections\n\n\nEstablishing the optimal physical environment for a collections department\n\n\n\nTaking the function to a higher performance level\n\n\n\nManaging change\n\nOvercoming resistance to change\nRecruiting supporters of your change\nCommunication and change\n\n\nCommunications within the team\nAdvanced collections\n\nCapacity planning\nManagement overview of collector training\, including exclusive call maps\n\n\nCreating a credit learning environment\n\nLearning cultures\nDevelopment of the collector through progressive learning\n\n\nManaging the target-driven workplace\n\nService level agreements\nCollection team dynamics and effective target setting\nZero defects environments\n\n\n\n\n\nEvent Coordinated by BASA Training \nYou can also visit our Online Courses Website Excel Elearning \nYou can also get an affordable ebook on ebooksnest.com \n\n\n\n\n\nRegistration Form\nPlease enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form.Applicant Details *FirstLastEmail *EmailConfirm EmailPhone Number *Course Type *--- Select Choice ---CertificationsAccounting and FinanceAdministrationAuditing and GovernanceBankingBusiness Continuity and Crisis ManagementCommunication and Writing SkillsConferenceCustomer ServiceData Analytics and Artificial IntelligenceData Management and Business IntelligenceDigital Innovation and TransformationGovernment and Public SectorHuman Resources and TrainingInsurance and Financial ServicesInterpersonal Skills and Self DevelopmentIT Management and Cyber SecurityLeadership and ManagementManagementPlanning and Strategy ManagementProject ManagementPublic RelationsQuality and ProductivityRisk and ComplianceSafety and EnvironmentSecurity ManagementSelect the correct course category (typically found below in the course details)Course Name *Course VenuePretoria\, South AfricaDurban\, South AfricaCape Town\, South AfricaKigali\, RwandaHarare\, ZimbabweDubaiAdditional InformationOrganization Name *		\n			Additional Number Participants\n			\n		\n		AddressAddress Line 2 *FirstLastAddress Line 3 *FirstLastOrganization Contact DetailsFirstLastNumber of Participants from organization\n\n\n\n	Participants: 1\nUse the slider to chose whether you want to register only 1 or 10 participantsAdditional Participants detailsSubmit
URL:https://basatraining.com/course/managing-the-collections-credit-control-team-3-3/2027-04-19/
LOCATION:Pretoria\, 484 Hilda St\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa
CATEGORIES:Banking|Insurance and Financial Services
ATTACH;FMTTYPE=image/jpeg:https://basatraining.com/wp-content/uploads/2025/07/cont-3KxjAu.jpg
ORGANIZER;CN="BASA":MAILTO:info@basatraining.com
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20270719
DTEND;VALUE=DATE:20270724
DTSTAMP:20260205T065044Z
CREATED:20260205T065004Z
LAST-MODIFIED:20260205T065044Z
UID:10069174-1815955200-1816387199@basatraining.com
SUMMARY:Managing the Collections & Credit Control Team
DESCRIPTION:Managing the Collections & Credit Control Team\nWhy Attend\nThe structure\, management and positioning of a collections and credit control department will determine its impact upon an organization\, even enhancing its role as a profit driver for the organization. \nThis course explores options for structuring the collections department; how to manage\, what to manage\, and what to measure.  The end result is more impactful management information\, better-organized departments\, and enhanced efficiency of collectors. \n\nCourse Methodology\nThe course includes real-life case studies\, diagnostic tools\, interactive exercises\, and tools for participants to use in their organizations\, as well as the opportunity for them to discuss their particular situations with an industry expert. \nCourse Objectives\n\n\nBy the end of the course\, participants will be able to: \n\nReposition the credit function within their organization to create profit\nDevelop and manage the collections or credit control department\nIdentify the most appropriate role for each collections team member in order to create an efficient collections team\nRedefine the internal image of collections and improve its importance in relation to the rest of the business\nDrive the credit control department to achieve a change-adaptable team\n\nTarget Audience\n\n\nThis course is for professionals seeking to establish a credit function\, or currently managing an existing credit function but aiming to enhance its profitability and operational efficiency with no defects. Team leaders and managers within collections\, credit control\, client accounts\, or finance and accounting functions\, from any industry should attend this course. Banking or risk management professionals responsible for the performance and management of the collections and credit control function would also benefit from this course. \nTarget Competencies\n\n\n\nCredit Control\nTeam Management\nOnboarding\nChange Management\nAdvanced Collections Management\n\nOutline\n\n\nThe collections and credit control environment: a global perspective\n\n\n\nProfit and collections fundamentals\n\nShifting from cost center to profit center\nProfitability in the workplace\nFlexible business approaches\n\n\nFlexing the variables of sales\, cost and price\n\nCollections as ‘completion of the sale’\nControlling costs\, prices and profit\nIdentifying customers and their needs\n\n\nCollections redefined as a profit center\nCustomers\, products and marketing\n\nThe importance of a mixed portfolio\nSelling to an existing customer base: cost effective methods\nInvolving credit professionals at the design stage\n\n\nDesigning the competitive collections environment\n\nIntegrating the entire collections team\n\n\n\n\n\nDeveloping the collections team\n\n\n\nDivision structure\n\nHow to plan and organize your collections ‘shop’\n\n\nSpecialist structure\n\nStructuring and managing the specialized model\nReporting lines in the specialized model\nManagement Information System (MIS)\n\n\nCentralized structure\n\nStructuring and managing the centralized department model\nReporting lines in centralized model\nMIS\n\n\n\n\n\nTesting team dynamics – identifying the collectors\n\n\n\nAppropriate team and management styles of leadership in collections\nPeter Lessom management test\nProf. Meredith Belbin team types\nIdeal team players in each of the department models\nManaging the fringe units\n\n\n\n\n\n\n\nManaging the credit control department\n\n\n\nOnboarding the collections team\n\nEstablishing cost-saving processes\n\n\nBest practice in credit-related human resources\n\nRedeveloping the employee specification\nRecruitment for collections\n\n\nEstablishing the optimal physical environment for a collections department\n\n\n\nTaking the function to a higher performance level\n\n\n\nManaging change\n\nOvercoming resistance to change\nRecruiting supporters of your change\nCommunication and change\n\n\nCommunications within the team\nAdvanced collections\n\nCapacity planning\nManagement overview of collector training\, including exclusive call maps\n\n\nCreating a credit learning environment\n\nLearning cultures\nDevelopment of the collector through progressive learning\n\n\nManaging the target-driven workplace\n\nService level agreements\nCollection team dynamics and effective target setting\nZero defects environments\n\n\n\n\n\nEvent Coordinated by BASA Training \nYou can also visit our Online Courses Website Excel Elearning \nYou can also get an affordable ebook on ebooksnest.com \n\n\n\n\n\nRegistration Form\nPlease enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form.Applicant Details *FirstLastEmail *EmailConfirm EmailPhone Number *Course Type *--- Select Choice ---CertificationsAccounting and FinanceAdministrationAuditing and GovernanceBankingBusiness Continuity and Crisis ManagementCommunication and Writing SkillsConferenceCustomer ServiceData Analytics and Artificial IntelligenceData Management and Business IntelligenceDigital Innovation and TransformationGovernment and Public SectorHuman Resources and TrainingInsurance and Financial ServicesInterpersonal Skills and Self DevelopmentIT Management and Cyber SecurityLeadership and ManagementManagementPlanning and Strategy ManagementProject ManagementPublic RelationsQuality and ProductivityRisk and ComplianceSafety and EnvironmentSecurity ManagementSelect the correct course category (typically found below in the course details)Course Name *Course VenuePretoria\, South AfricaDurban\, South AfricaCape Town\, South AfricaKigali\, RwandaHarare\, ZimbabweDubaiAdditional InformationOrganization Name *Address		\n			Applicant Address Phone\n			\n		\n		Address Line 2 *FirstLastAddress Line 3 *FirstLastOrganization Contact DetailsFirstLastNumber of Participants from organization\n\n\n\n	Participants: 1\nUse the slider to chose whether you want to register only 1 or 10 participantsAdditional Participants detailsSubmit
URL:https://basatraining.com/course/managing-the-collections-credit-control-team-3-3/2027-07-19/
LOCATION:Pretoria\, 484 Hilda St\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa
CATEGORIES:Banking|Insurance and Financial Services
ATTACH;FMTTYPE=image/jpeg:https://basatraining.com/wp-content/uploads/2025/07/cont-3KxjAu.jpg
ORGANIZER;CN="BASA":MAILTO:info@basatraining.com
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20271018
DTEND;VALUE=DATE:20271023
DTSTAMP:20260205T065044Z
CREATED:20260205T065004Z
LAST-MODIFIED:20260205T065044Z
UID:10069175-1823817600-1824249599@basatraining.com
SUMMARY:Managing the Collections & Credit Control Team
DESCRIPTION:Managing the Collections & Credit Control Team\nWhy Attend\nThe structure\, management and positioning of a collections and credit control department will determine its impact upon an organization\, even enhancing its role as a profit driver for the organization. \nThis course explores options for structuring the collections department; how to manage\, what to manage\, and what to measure.  The end result is more impactful management information\, better-organized departments\, and enhanced efficiency of collectors. \n\nCourse Methodology\nThe course includes real-life case studies\, diagnostic tools\, interactive exercises\, and tools for participants to use in their organizations\, as well as the opportunity for them to discuss their particular situations with an industry expert. \nCourse Objectives\n\n\nBy the end of the course\, participants will be able to: \n\nReposition the credit function within their organization to create profit\nDevelop and manage the collections or credit control department\nIdentify the most appropriate role for each collections team member in order to create an efficient collections team\nRedefine the internal image of collections and improve its importance in relation to the rest of the business\nDrive the credit control department to achieve a change-adaptable team\n\nTarget Audience\n\n\nThis course is for professionals seeking to establish a credit function\, or currently managing an existing credit function but aiming to enhance its profitability and operational efficiency with no defects. Team leaders and managers within collections\, credit control\, client accounts\, or finance and accounting functions\, from any industry should attend this course. Banking or risk management professionals responsible for the performance and management of the collections and credit control function would also benefit from this course. \nTarget Competencies\n\n\n\nCredit Control\nTeam Management\nOnboarding\nChange Management\nAdvanced Collections Management\n\nOutline\n\n\nThe collections and credit control environment: a global perspective\n\n\n\nProfit and collections fundamentals\n\nShifting from cost center to profit center\nProfitability in the workplace\nFlexible business approaches\n\n\nFlexing the variables of sales\, cost and price\n\nCollections as ‘completion of the sale’\nControlling costs\, prices and profit\nIdentifying customers and their needs\n\n\nCollections redefined as a profit center\nCustomers\, products and marketing\n\nThe importance of a mixed portfolio\nSelling to an existing customer base: cost effective methods\nInvolving credit professionals at the design stage\n\n\nDesigning the competitive collections environment\n\nIntegrating the entire collections team\n\n\n\n\n\nDeveloping the collections team\n\n\n\nDivision structure\n\nHow to plan and organize your collections ‘shop’\n\n\nSpecialist structure\n\nStructuring and managing the specialized model\nReporting lines in the specialized model\nManagement Information System (MIS)\n\n\nCentralized structure\n\nStructuring and managing the centralized department model\nReporting lines in centralized model\nMIS\n\n\n\n\n\nTesting team dynamics – identifying the collectors\n\n\n\nAppropriate team and management styles of leadership in collections\nPeter Lessom management test\nProf. Meredith Belbin team types\nIdeal team players in each of the department models\nManaging the fringe units\n\n\n\n\n\n\n\nManaging the credit control department\n\n\n\nOnboarding the collections team\n\nEstablishing cost-saving processes\n\n\nBest practice in credit-related human resources\n\nRedeveloping the employee specification\nRecruitment for collections\n\n\nEstablishing the optimal physical environment for a collections department\n\n\n\nTaking the function to a higher performance level\n\n\n\nManaging change\n\nOvercoming resistance to change\nRecruiting supporters of your change\nCommunication and change\n\n\nCommunications within the team\nAdvanced collections\n\nCapacity planning\nManagement overview of collector training\, including exclusive call maps\n\n\nCreating a credit learning environment\n\nLearning cultures\nDevelopment of the collector through progressive learning\n\n\nManaging the target-driven workplace\n\nService level agreements\nCollection team dynamics and effective target setting\nZero defects environments\n\n\n\n\n\nEvent Coordinated by BASA Training \nYou can also visit our Online Courses Website Excel Elearning \nYou can also get an affordable ebook on ebooksnest.com \n\n\n\n\n\nRegistration Form\nPlease enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form.Applicant Details *FirstLastEmail *EmailConfirm EmailPhone Number *Course Type *--- Select Choice ---CertificationsAccounting and FinanceAdministrationAuditing and GovernanceBankingBusiness Continuity and Crisis ManagementCommunication and Writing SkillsConferenceCustomer ServiceData Analytics and Artificial IntelligenceData Management and Business IntelligenceDigital Innovation and TransformationGovernment and Public SectorHuman Resources and TrainingInsurance and Financial ServicesInterpersonal Skills and Self DevelopmentIT Management and Cyber SecurityLeadership and ManagementManagementPlanning and Strategy ManagementProject ManagementPublic RelationsQuality and ProductivityRisk and ComplianceSafety and EnvironmentSecurity ManagementSelect the correct course category (typically found below in the course details)Course Name *Course VenuePretoria\, South AfricaDurban\, South AfricaCape Town\, South AfricaKigali\, RwandaHarare\, ZimbabweDubaiAdditional InformationOrganization Name *Address		\n			Line Course Number\n			\n		\n		Address Line 2 *FirstLastAddress Line 3 *FirstLastOrganization Contact DetailsFirstLastNumber of Participants from organization\n\n\n\n	Participants: 1\nUse the slider to chose whether you want to register only 1 or 10 participantsAdditional Participants detailsSubmit
URL:https://basatraining.com/course/managing-the-collections-credit-control-team-3-3/2027-10-18/
LOCATION:Pretoria\, 484 Hilda St\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa
CATEGORIES:Banking|Insurance and Financial Services
ATTACH;FMTTYPE=image/jpeg:https://basatraining.com/wp-content/uploads/2025/07/cont-3KxjAu.jpg
ORGANIZER;CN="BASA":MAILTO:info@basatraining.com
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20280117
DTEND;VALUE=DATE:20280122
DTSTAMP:20260205T065044Z
CREATED:20260205T065004Z
LAST-MODIFIED:20260205T065044Z
UID:10069176-1831680000-1832111999@basatraining.com
SUMMARY:Managing the Collections & Credit Control Team
DESCRIPTION:Managing the Collections & Credit Control Team\nWhy Attend\nThe structure\, management and positioning of a collections and credit control department will determine its impact upon an organization\, even enhancing its role as a profit driver for the organization. \nThis course explores options for structuring the collections department; how to manage\, what to manage\, and what to measure.  The end result is more impactful management information\, better-organized departments\, and enhanced efficiency of collectors. \n\nCourse Methodology\nThe course includes real-life case studies\, diagnostic tools\, interactive exercises\, and tools for participants to use in their organizations\, as well as the opportunity for them to discuss their particular situations with an industry expert. \nCourse Objectives\n\n\nBy the end of the course\, participants will be able to: \n\nReposition the credit function within their organization to create profit\nDevelop and manage the collections or credit control department\nIdentify the most appropriate role for each collections team member in order to create an efficient collections team\nRedefine the internal image of collections and improve its importance in relation to the rest of the business\nDrive the credit control department to achieve a change-adaptable team\n\nTarget Audience\n\n\nThis course is for professionals seeking to establish a credit function\, or currently managing an existing credit function but aiming to enhance its profitability and operational efficiency with no defects. Team leaders and managers within collections\, credit control\, client accounts\, or finance and accounting functions\, from any industry should attend this course. Banking or risk management professionals responsible for the performance and management of the collections and credit control function would also benefit from this course. \nTarget Competencies\n\n\n\nCredit Control\nTeam Management\nOnboarding\nChange Management\nAdvanced Collections Management\n\nOutline\n\n\nThe collections and credit control environment: a global perspective\n\n\n\nProfit and collections fundamentals\n\nShifting from cost center to profit center\nProfitability in the workplace\nFlexible business approaches\n\n\nFlexing the variables of sales\, cost and price\n\nCollections as ‘completion of the sale’\nControlling costs\, prices and profit\nIdentifying customers and their needs\n\n\nCollections redefined as a profit center\nCustomers\, products and marketing\n\nThe importance of a mixed portfolio\nSelling to an existing customer base: cost effective methods\nInvolving credit professionals at the design stage\n\n\nDesigning the competitive collections environment\n\nIntegrating the entire collections team\n\n\n\n\n\nDeveloping the collections team\n\n\n\nDivision structure\n\nHow to plan and organize your collections ‘shop’\n\n\nSpecialist structure\n\nStructuring and managing the specialized model\nReporting lines in the specialized model\nManagement Information System (MIS)\n\n\nCentralized structure\n\nStructuring and managing the centralized department model\nReporting lines in centralized model\nMIS\n\n\n\n\n\nTesting team dynamics – identifying the collectors\n\n\n\nAppropriate team and management styles of leadership in collections\nPeter Lessom management test\nProf. Meredith Belbin team types\nIdeal team players in each of the department models\nManaging the fringe units\n\n\n\n\n\n\n\nManaging the credit control department\n\n\n\nOnboarding the collections team\n\nEstablishing cost-saving processes\n\n\nBest practice in credit-related human resources\n\nRedeveloping the employee specification\nRecruitment for collections\n\n\nEstablishing the optimal physical environment for a collections department\n\n\n\nTaking the function to a higher performance level\n\n\n\nManaging change\n\nOvercoming resistance to change\nRecruiting supporters of your change\nCommunication and change\n\n\nCommunications within the team\nAdvanced collections\n\nCapacity planning\nManagement overview of collector training\, including exclusive call maps\n\n\nCreating a credit learning environment\n\nLearning cultures\nDevelopment of the collector through progressive learning\n\n\nManaging the target-driven workplace\n\nService level agreements\nCollection team dynamics and effective target setting\nZero defects environments\n\n\n\n\n\nEvent Coordinated by BASA Training \nYou can also visit our Online Courses Website Excel Elearning \nYou can also get an affordable ebook on ebooksnest.com \n\n\n\n\n\nRegistration Form\nPlease enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form.Applicant Details *FirstLastEmail *EmailConfirm EmailPhone Number *Course Type *--- Select Choice ---CertificationsAccounting and FinanceAdministrationAuditing and GovernanceBankingBusiness Continuity and Crisis ManagementCommunication and Writing SkillsConferenceCustomer ServiceData Analytics and Artificial IntelligenceData Management and Business IntelligenceDigital Innovation and TransformationGovernment and Public SectorHuman Resources and TrainingInsurance and Financial ServicesInterpersonal Skills and Self DevelopmentIT Management and Cyber SecurityLeadership and ManagementManagementPlanning and Strategy ManagementProject ManagementPublic RelationsQuality and ProductivityRisk and ComplianceSafety and EnvironmentSecurity ManagementSelect the correct course category (typically found below in the course details)Course Name *Course VenuePretoria\, South AfricaDurban\, South AfricaCape Town\, South AfricaKigali\, RwandaHarare\, ZimbabweDubaiAdditional Information		\n			Organization Line Information\n			\n		\n		Organization Name *AddressAddress Line 2 *FirstLastAddress Line 3 *FirstLastOrganization Contact DetailsFirstLastNumber of Participants from organization\n\n\n\n	Participants: 1\nUse the slider to chose whether you want to register only 1 or 10 participantsAdditional Participants detailsSubmit
URL:https://basatraining.com/course/managing-the-collections-credit-control-team-3-3/2028-01-17/
LOCATION:Pretoria\, 484 Hilda St\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa
CATEGORIES:Banking|Insurance and Financial Services
ATTACH;FMTTYPE=image/jpeg:https://basatraining.com/wp-content/uploads/2025/07/cont-3KxjAu.jpg
ORGANIZER;CN="BASA":MAILTO:info@basatraining.com
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20280417
DTEND;VALUE=DATE:20280422
DTSTAMP:20260205T065044Z
CREATED:20260205T065004Z
LAST-MODIFIED:20260205T065044Z
UID:10069177-1839542400-1839974399@basatraining.com
SUMMARY:Managing the Collections & Credit Control Team
DESCRIPTION:Managing the Collections & Credit Control Team\nWhy Attend\nThe structure\, management and positioning of a collections and credit control department will determine its impact upon an organization\, even enhancing its role as a profit driver for the organization. \nThis course explores options for structuring the collections department; how to manage\, what to manage\, and what to measure.  The end result is more impactful management information\, better-organized departments\, and enhanced efficiency of collectors. \n\nCourse Methodology\nThe course includes real-life case studies\, diagnostic tools\, interactive exercises\, and tools for participants to use in their organizations\, as well as the opportunity for them to discuss their particular situations with an industry expert. \nCourse Objectives\n\n\nBy the end of the course\, participants will be able to: \n\nReposition the credit function within their organization to create profit\nDevelop and manage the collections or credit control department\nIdentify the most appropriate role for each collections team member in order to create an efficient collections team\nRedefine the internal image of collections and improve its importance in relation to the rest of the business\nDrive the credit control department to achieve a change-adaptable team\n\nTarget Audience\n\n\nThis course is for professionals seeking to establish a credit function\, or currently managing an existing credit function but aiming to enhance its profitability and operational efficiency with no defects. Team leaders and managers within collections\, credit control\, client accounts\, or finance and accounting functions\, from any industry should attend this course. Banking or risk management professionals responsible for the performance and management of the collections and credit control function would also benefit from this course. \nTarget Competencies\n\n\n\nCredit Control\nTeam Management\nOnboarding\nChange Management\nAdvanced Collections Management\n\nOutline\n\n\nThe collections and credit control environment: a global perspective\n\n\n\nProfit and collections fundamentals\n\nShifting from cost center to profit center\nProfitability in the workplace\nFlexible business approaches\n\n\nFlexing the variables of sales\, cost and price\n\nCollections as ‘completion of the sale’\nControlling costs\, prices and profit\nIdentifying customers and their needs\n\n\nCollections redefined as a profit center\nCustomers\, products and marketing\n\nThe importance of a mixed portfolio\nSelling to an existing customer base: cost effective methods\nInvolving credit professionals at the design stage\n\n\nDesigning the competitive collections environment\n\nIntegrating the entire collections team\n\n\n\n\n\nDeveloping the collections team\n\n\n\nDivision structure\n\nHow to plan and organize your collections ‘shop’\n\n\nSpecialist structure\n\nStructuring and managing the specialized model\nReporting lines in the specialized model\nManagement Information System (MIS)\n\n\nCentralized structure\n\nStructuring and managing the centralized department model\nReporting lines in centralized model\nMIS\n\n\n\n\n\nTesting team dynamics – identifying the collectors\n\n\n\nAppropriate team and management styles of leadership in collections\nPeter Lessom management test\nProf. Meredith Belbin team types\nIdeal team players in each of the department models\nManaging the fringe units\n\n\n\n\n\n\n\nManaging the credit control department\n\n\n\nOnboarding the collections team\n\nEstablishing cost-saving processes\n\n\nBest practice in credit-related human resources\n\nRedeveloping the employee specification\nRecruitment for collections\n\n\nEstablishing the optimal physical environment for a collections department\n\n\n\nTaking the function to a higher performance level\n\n\n\nManaging change\n\nOvercoming resistance to change\nRecruiting supporters of your change\nCommunication and change\n\n\nCommunications within the team\nAdvanced collections\n\nCapacity planning\nManagement overview of collector training\, including exclusive call maps\n\n\nCreating a credit learning environment\n\nLearning cultures\nDevelopment of the collector through progressive learning\n\n\nManaging the target-driven workplace\n\nService level agreements\nCollection team dynamics and effective target setting\nZero defects environments\n\n\n\n\n\nEvent Coordinated by BASA Training \nYou can also visit our Online Courses Website Excel Elearning \nYou can also get an affordable ebook on ebooksnest.com \n\n\n\n\n\nRegistration Form\nPlease enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form.Applicant Details *FirstLastEmail *EmailConfirm Email		\n			details from Address\n			\n		\n		Phone Number *Course Type *--- Select Choice ---CertificationsAccounting and FinanceAdministrationAuditing and GovernanceBankingBusiness Continuity and Crisis ManagementCommunication and Writing SkillsConferenceCustomer ServiceData Analytics and Artificial IntelligenceData Management and Business IntelligenceDigital Innovation and TransformationGovernment and Public SectorHuman Resources and TrainingInsurance and Financial ServicesInterpersonal Skills and Self DevelopmentIT Management and Cyber SecurityLeadership and ManagementManagementPlanning and Strategy ManagementProject ManagementPublic RelationsQuality and ProductivityRisk and ComplianceSafety and EnvironmentSecurity ManagementSelect the correct course category (typically found below in the course details)Course Name *Course VenuePretoria\, South AfricaDurban\, South AfricaCape Town\, South AfricaKigali\, RwandaHarare\, ZimbabweDubaiAdditional InformationOrganization Name *AddressAddress Line 2 *FirstLastAddress Line 3 *FirstLastOrganization Contact DetailsFirstLastNumber of Participants from organization\n\n\n\n	Participants: 1\nUse the slider to chose whether you want to register only 1 or 10 participantsAdditional Participants detailsSubmit
URL:https://basatraining.com/course/managing-the-collections-credit-control-team-3-3/2028-04-17/
LOCATION:Pretoria\, 484 Hilda St\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa
CATEGORIES:Banking|Insurance and Financial Services
ATTACH;FMTTYPE=image/jpeg:https://basatraining.com/wp-content/uploads/2025/07/cont-3KxjAu.jpg
ORGANIZER;CN="BASA":MAILTO:info@basatraining.com
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20280717
DTEND;VALUE=DATE:20280722
DTSTAMP:20260205T065044Z
CREATED:20260205T065004Z
LAST-MODIFIED:20260205T065044Z
UID:10069178-1847404800-1847836799@basatraining.com
SUMMARY:Managing the Collections & Credit Control Team
DESCRIPTION:Managing the Collections & Credit Control Team\nWhy Attend\nThe structure\, management and positioning of a collections and credit control department will determine its impact upon an organization\, even enhancing its role as a profit driver for the organization. \nThis course explores options for structuring the collections department; how to manage\, what to manage\, and what to measure.  The end result is more impactful management information\, better-organized departments\, and enhanced efficiency of collectors. \n\nCourse Methodology\nThe course includes real-life case studies\, diagnostic tools\, interactive exercises\, and tools for participants to use in their organizations\, as well as the opportunity for them to discuss their particular situations with an industry expert. \nCourse Objectives\n\n\nBy the end of the course\, participants will be able to: \n\nReposition the credit function within their organization to create profit\nDevelop and manage the collections or credit control department\nIdentify the most appropriate role for each collections team member in order to create an efficient collections team\nRedefine the internal image of collections and improve its importance in relation to the rest of the business\nDrive the credit control department to achieve a change-adaptable team\n\nTarget Audience\n\n\nThis course is for professionals seeking to establish a credit function\, or currently managing an existing credit function but aiming to enhance its profitability and operational efficiency with no defects. Team leaders and managers within collections\, credit control\, client accounts\, or finance and accounting functions\, from any industry should attend this course. Banking or risk management professionals responsible for the performance and management of the collections and credit control function would also benefit from this course. \nTarget Competencies\n\n\n\nCredit Control\nTeam Management\nOnboarding\nChange Management\nAdvanced Collections Management\n\nOutline\n\n\nThe collections and credit control environment: a global perspective\n\n\n\nProfit and collections fundamentals\n\nShifting from cost center to profit center\nProfitability in the workplace\nFlexible business approaches\n\n\nFlexing the variables of sales\, cost and price\n\nCollections as ‘completion of the sale’\nControlling costs\, prices and profit\nIdentifying customers and their needs\n\n\nCollections redefined as a profit center\nCustomers\, products and marketing\n\nThe importance of a mixed portfolio\nSelling to an existing customer base: cost effective methods\nInvolving credit professionals at the design stage\n\n\nDesigning the competitive collections environment\n\nIntegrating the entire collections team\n\n\n\n\n\nDeveloping the collections team\n\n\n\nDivision structure\n\nHow to plan and organize your collections ‘shop’\n\n\nSpecialist structure\n\nStructuring and managing the specialized model\nReporting lines in the specialized model\nManagement Information System (MIS)\n\n\nCentralized structure\n\nStructuring and managing the centralized department model\nReporting lines in centralized model\nMIS\n\n\n\n\n\nTesting team dynamics – identifying the collectors\n\n\n\nAppropriate team and management styles of leadership in collections\nPeter Lessom management test\nProf. Meredith Belbin team types\nIdeal team players in each of the department models\nManaging the fringe units\n\n\n\n\n\n\n\nManaging the credit control department\n\n\n\nOnboarding the collections team\n\nEstablishing cost-saving processes\n\n\nBest practice in credit-related human resources\n\nRedeveloping the employee specification\nRecruitment for collections\n\n\nEstablishing the optimal physical environment for a collections department\n\n\n\nTaking the function to a higher performance level\n\n\n\nManaging change\n\nOvercoming resistance to change\nRecruiting supporters of your change\nCommunication and change\n\n\nCommunications within the team\nAdvanced collections\n\nCapacity planning\nManagement overview of collector training\, including exclusive call maps\n\n\nCreating a credit learning environment\n\nLearning cultures\nDevelopment of the collector through progressive learning\n\n\nManaging the target-driven workplace\n\nService level agreements\nCollection team dynamics and effective target setting\nZero defects environments\n\n\n\n\n\nEvent Coordinated by BASA Training \nYou can also visit our Online Courses Website Excel Elearning \nYou can also get an affordable ebook on ebooksnest.com \n\n\n\n\n\nRegistration Form\nPlease enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form.Applicant Details *FirstLastEmail *EmailConfirm EmailPhone Number *Course Type *--- Select Choice ---CertificationsAccounting and FinanceAdministrationAuditing and GovernanceBankingBusiness Continuity and Crisis ManagementCommunication and Writing SkillsConferenceCustomer ServiceData Analytics and Artificial IntelligenceData Management and Business IntelligenceDigital Innovation and TransformationGovernment and Public SectorHuman Resources and TrainingInsurance and Financial ServicesInterpersonal Skills and Self DevelopmentIT Management and Cyber SecurityLeadership and ManagementManagementPlanning and Strategy ManagementProject ManagementPublic RelationsQuality and ProductivityRisk and ComplianceSafety and EnvironmentSecurity ManagementSelect the correct course category (typically found below in the course details)Course Name *		\n			3 Course Organization\n			\n		\n		Course VenuePretoria\, South AfricaDurban\, South AfricaCape Town\, South AfricaKigali\, RwandaHarare\, ZimbabweDubaiAdditional InformationOrganization Name *AddressAddress Line 2 *FirstLastAddress Line 3 *FirstLastOrganization Contact DetailsFirstLastNumber of Participants from organization\n\n\n\n	Participants: 1\nUse the slider to chose whether you want to register only 1 or 10 participantsAdditional Participants detailsSubmit
URL:https://basatraining.com/course/managing-the-collections-credit-control-team-3-3/2028-07-17/
LOCATION:Pretoria\, 484 Hilda St\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa
CATEGORIES:Banking|Insurance and Financial Services
ATTACH;FMTTYPE=image/jpeg:https://basatraining.com/wp-content/uploads/2025/07/cont-3KxjAu.jpg
ORGANIZER;CN="BASA":MAILTO:info@basatraining.com
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20281016
DTEND;VALUE=DATE:20281021
DTSTAMP:20260205T065044Z
CREATED:20260205T065004Z
LAST-MODIFIED:20260205T065044Z
UID:10069179-1855267200-1855699199@basatraining.com
SUMMARY:Managing the Collections & Credit Control Team
DESCRIPTION:Managing the Collections & Credit Control Team\nWhy Attend\nThe structure\, management and positioning of a collections and credit control department will determine its impact upon an organization\, even enhancing its role as a profit driver for the organization. \nThis course explores options for structuring the collections department; how to manage\, what to manage\, and what to measure.  The end result is more impactful management information\, better-organized departments\, and enhanced efficiency of collectors. \n\nCourse Methodology\nThe course includes real-life case studies\, diagnostic tools\, interactive exercises\, and tools for participants to use in their organizations\, as well as the opportunity for them to discuss their particular situations with an industry expert. \nCourse Objectives\n\n\nBy the end of the course\, participants will be able to: \n\nReposition the credit function within their organization to create profit\nDevelop and manage the collections or credit control department\nIdentify the most appropriate role for each collections team member in order to create an efficient collections team\nRedefine the internal image of collections and improve its importance in relation to the rest of the business\nDrive the credit control department to achieve a change-adaptable team\n\nTarget Audience\n\n\nThis course is for professionals seeking to establish a credit function\, or currently managing an existing credit function but aiming to enhance its profitability and operational efficiency with no defects. Team leaders and managers within collections\, credit control\, client accounts\, or finance and accounting functions\, from any industry should attend this course. Banking or risk management professionals responsible for the performance and management of the collections and credit control function would also benefit from this course. \nTarget Competencies\n\n\n\nCredit Control\nTeam Management\nOnboarding\nChange Management\nAdvanced Collections Management\n\nOutline\n\n\nThe collections and credit control environment: a global perspective\n\n\n\nProfit and collections fundamentals\n\nShifting from cost center to profit center\nProfitability in the workplace\nFlexible business approaches\n\n\nFlexing the variables of sales\, cost and price\n\nCollections as ‘completion of the sale’\nControlling costs\, prices and profit\nIdentifying customers and their needs\n\n\nCollections redefined as a profit center\nCustomers\, products and marketing\n\nThe importance of a mixed portfolio\nSelling to an existing customer base: cost effective methods\nInvolving credit professionals at the design stage\n\n\nDesigning the competitive collections environment\n\nIntegrating the entire collections team\n\n\n\n\n\nDeveloping the collections team\n\n\n\nDivision structure\n\nHow to plan and organize your collections ‘shop’\n\n\nSpecialist structure\n\nStructuring and managing the specialized model\nReporting lines in the specialized model\nManagement Information System (MIS)\n\n\nCentralized structure\n\nStructuring and managing the centralized department model\nReporting lines in centralized model\nMIS\n\n\n\n\n\nTesting team dynamics – identifying the collectors\n\n\n\nAppropriate team and management styles of leadership in collections\nPeter Lessom management test\nProf. Meredith Belbin team types\nIdeal team players in each of the department models\nManaging the fringe units\n\n\n\n\n\n\n\nManaging the credit control department\n\n\n\nOnboarding the collections team\n\nEstablishing cost-saving processes\n\n\nBest practice in credit-related human resources\n\nRedeveloping the employee specification\nRecruitment for collections\n\n\nEstablishing the optimal physical environment for a collections department\n\n\n\nTaking the function to a higher performance level\n\n\n\nManaging change\n\nOvercoming resistance to change\nRecruiting supporters of your change\nCommunication and change\n\n\nCommunications within the team\nAdvanced collections\n\nCapacity planning\nManagement overview of collector training\, including exclusive call maps\n\n\nCreating a credit learning environment\n\nLearning cultures\nDevelopment of the collector through progressive learning\n\n\nManaging the target-driven workplace\n\nService level agreements\nCollection team dynamics and effective target setting\nZero defects environments\n\n\n\n\n\nEvent Coordinated by BASA Training \nYou can also visit our Online Courses Website Excel Elearning \nYou can also get an affordable ebook on ebooksnest.com \n\n\n\n\n\nRegistration Form\nPlease enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form.Applicant Details *FirstLastEmail *EmailConfirm EmailPhone Number *Course Type *--- Select Choice ---CertificationsAccounting and FinanceAdministrationAuditing and GovernanceBankingBusiness Continuity and Crisis ManagementCommunication and Writing SkillsConferenceCustomer ServiceData Analytics and Artificial IntelligenceData Management and Business IntelligenceDigital Innovation and TransformationGovernment and Public SectorHuman Resources and TrainingInsurance and Financial ServicesInterpersonal Skills and Self DevelopmentIT Management and Cyber SecurityLeadership and ManagementManagementPlanning and Strategy ManagementProject ManagementPublic RelationsQuality and ProductivityRisk and ComplianceSafety and EnvironmentSecurity ManagementSelect the correct course category (typically found below in the course details)Course Name *Course VenuePretoria\, South AfricaDurban\, South AfricaCape Town\, South AfricaKigali\, RwandaHarare\, ZimbabweDubaiAdditional Information		\n			Name Participants of\n			\n		\n		Organization Name *AddressAddress Line 2 *FirstLastAddress Line 3 *FirstLastOrganization Contact DetailsFirstLastNumber of Participants from organization\n\n\n\n	Participants: 1\nUse the slider to chose whether you want to register only 1 or 10 participantsAdditional Participants detailsSubmit
URL:https://basatraining.com/course/managing-the-collections-credit-control-team-3-3/2028-10-16/
LOCATION:Pretoria\, 484 Hilda St\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa
CATEGORIES:Banking|Insurance and Financial Services
ATTACH;FMTTYPE=image/jpeg:https://basatraining.com/wp-content/uploads/2025/07/cont-3KxjAu.jpg
ORGANIZER;CN="BASA":MAILTO:info@basatraining.com
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20290115
DTEND;VALUE=DATE:20290120
DTSTAMP:20260205T065044Z
CREATED:20260205T065004Z
LAST-MODIFIED:20260205T065044Z
UID:10069180-1863129600-1863561599@basatraining.com
SUMMARY:Managing the Collections & Credit Control Team
DESCRIPTION:Managing the Collections & Credit Control Team\nWhy Attend\nThe structure\, management and positioning of a collections and credit control department will determine its impact upon an organization\, even enhancing its role as a profit driver for the organization. \nThis course explores options for structuring the collections department; how to manage\, what to manage\, and what to measure.  The end result is more impactful management information\, better-organized departments\, and enhanced efficiency of collectors. \n\nCourse Methodology\nThe course includes real-life case studies\, diagnostic tools\, interactive exercises\, and tools for participants to use in their organizations\, as well as the opportunity for them to discuss their particular situations with an industry expert. \nCourse Objectives\n\n\nBy the end of the course\, participants will be able to: \n\nReposition the credit function within their organization to create profit\nDevelop and manage the collections or credit control department\nIdentify the most appropriate role for each collections team member in order to create an efficient collections team\nRedefine the internal image of collections and improve its importance in relation to the rest of the business\nDrive the credit control department to achieve a change-adaptable team\n\nTarget Audience\n\n\nThis course is for professionals seeking to establish a credit function\, or currently managing an existing credit function but aiming to enhance its profitability and operational efficiency with no defects. Team leaders and managers within collections\, credit control\, client accounts\, or finance and accounting functions\, from any industry should attend this course. Banking or risk management professionals responsible for the performance and management of the collections and credit control function would also benefit from this course. \nTarget Competencies\n\n\n\nCredit Control\nTeam Management\nOnboarding\nChange Management\nAdvanced Collections Management\n\nOutline\n\n\nThe collections and credit control environment: a global perspective\n\n\n\nProfit and collections fundamentals\n\nShifting from cost center to profit center\nProfitability in the workplace\nFlexible business approaches\n\n\nFlexing the variables of sales\, cost and price\n\nCollections as ‘completion of the sale’\nControlling costs\, prices and profit\nIdentifying customers and their needs\n\n\nCollections redefined as a profit center\nCustomers\, products and marketing\n\nThe importance of a mixed portfolio\nSelling to an existing customer base: cost effective methods\nInvolving credit professionals at the design stage\n\n\nDesigning the competitive collections environment\n\nIntegrating the entire collections team\n\n\n\n\n\nDeveloping the collections team\n\n\n\nDivision structure\n\nHow to plan and organize your collections ‘shop’\n\n\nSpecialist structure\n\nStructuring and managing the specialized model\nReporting lines in the specialized model\nManagement Information System (MIS)\n\n\nCentralized structure\n\nStructuring and managing the centralized department model\nReporting lines in centralized model\nMIS\n\n\n\n\n\nTesting team dynamics – identifying the collectors\n\n\n\nAppropriate team and management styles of leadership in collections\nPeter Lessom management test\nProf. Meredith Belbin team types\nIdeal team players in each of the department models\nManaging the fringe units\n\n\n\n\n\n\n\nManaging the credit control department\n\n\n\nOnboarding the collections team\n\nEstablishing cost-saving processes\n\n\nBest practice in credit-related human resources\n\nRedeveloping the employee specification\nRecruitment for collections\n\n\nEstablishing the optimal physical environment for a collections department\n\n\n\nTaking the function to a higher performance level\n\n\n\nManaging change\n\nOvercoming resistance to change\nRecruiting supporters of your change\nCommunication and change\n\n\nCommunications within the team\nAdvanced collections\n\nCapacity planning\nManagement overview of collector training\, including exclusive call maps\n\n\nCreating a credit learning environment\n\nLearning cultures\nDevelopment of the collector through progressive learning\n\n\nManaging the target-driven workplace\n\nService level agreements\nCollection team dynamics and effective target setting\nZero defects environments\n\n\n\n\n\nEvent Coordinated by BASA Training \nYou can also visit our Online Courses Website Excel Elearning \nYou can also get an affordable ebook on ebooksnest.com \n\n\n\n\n\nRegistration Form\nPlease enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form.Applicant Details *FirstLastEmail *EmailConfirm EmailPhone Number *Course Type *--- Select Choice ---CertificationsAccounting and FinanceAdministrationAuditing and GovernanceBankingBusiness Continuity and Crisis ManagementCommunication and Writing SkillsConferenceCustomer ServiceData Analytics and Artificial IntelligenceData Management and Business IntelligenceDigital Innovation and TransformationGovernment and Public SectorHuman Resources and TrainingInsurance and Financial ServicesInterpersonal Skills and Self DevelopmentIT Management and Cyber SecurityLeadership and ManagementManagementPlanning and Strategy ManagementProject ManagementPublic RelationsQuality and ProductivityRisk and ComplianceSafety and EnvironmentSecurity ManagementSelect the correct course category (typically found below in the course details)Course Name *Course VenuePretoria\, South AfricaDurban\, South AfricaCape Town\, South AfricaKigali\, RwandaHarare\, ZimbabweDubaiAdditional Information		\n			Name Address Participants\n			\n		\n		Organization Name *AddressAddress Line 2 *FirstLastAddress Line 3 *FirstLastOrganization Contact DetailsFirstLastNumber of Participants from organization\n\n\n\n	Participants: 1\nUse the slider to chose whether you want to register only 1 or 10 participantsAdditional Participants detailsSubmit
URL:https://basatraining.com/course/managing-the-collections-credit-control-team-3-3/2029-01-15/
LOCATION:Pretoria\, 484 Hilda St\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa
CATEGORIES:Banking|Insurance and Financial Services
ATTACH;FMTTYPE=image/jpeg:https://basatraining.com/wp-content/uploads/2025/07/cont-3KxjAu.jpg
ORGANIZER;CN="BASA":MAILTO:info@basatraining.com
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20290416
DTEND;VALUE=DATE:20290421
DTSTAMP:20260205T065044Z
CREATED:20260205T065004Z
LAST-MODIFIED:20260205T065044Z
UID:10069181-1870992000-1871423999@basatraining.com
SUMMARY:Managing the Collections & Credit Control Team
DESCRIPTION:Managing the Collections & Credit Control Team\nWhy Attend\nThe structure\, management and positioning of a collections and credit control department will determine its impact upon an organization\, even enhancing its role as a profit driver for the organization. \nThis course explores options for structuring the collections department; how to manage\, what to manage\, and what to measure.  The end result is more impactful management information\, better-organized departments\, and enhanced efficiency of collectors. \n\nCourse Methodology\nThe course includes real-life case studies\, diagnostic tools\, interactive exercises\, and tools for participants to use in their organizations\, as well as the opportunity for them to discuss their particular situations with an industry expert. \nCourse Objectives\n\n\nBy the end of the course\, participants will be able to: \n\nReposition the credit function within their organization to create profit\nDevelop and manage the collections or credit control department\nIdentify the most appropriate role for each collections team member in order to create an efficient collections team\nRedefine the internal image of collections and improve its importance in relation to the rest of the business\nDrive the credit control department to achieve a change-adaptable team\n\nTarget Audience\n\n\nThis course is for professionals seeking to establish a credit function\, or currently managing an existing credit function but aiming to enhance its profitability and operational efficiency with no defects. Team leaders and managers within collections\, credit control\, client accounts\, or finance and accounting functions\, from any industry should attend this course. Banking or risk management professionals responsible for the performance and management of the collections and credit control function would also benefit from this course. \nTarget Competencies\n\n\n\nCredit Control\nTeam Management\nOnboarding\nChange Management\nAdvanced Collections Management\n\nOutline\n\n\nThe collections and credit control environment: a global perspective\n\n\n\nProfit and collections fundamentals\n\nShifting from cost center to profit center\nProfitability in the workplace\nFlexible business approaches\n\n\nFlexing the variables of sales\, cost and price\n\nCollections as ‘completion of the sale’\nControlling costs\, prices and profit\nIdentifying customers and their needs\n\n\nCollections redefined as a profit center\nCustomers\, products and marketing\n\nThe importance of a mixed portfolio\nSelling to an existing customer base: cost effective methods\nInvolving credit professionals at the design stage\n\n\nDesigning the competitive collections environment\n\nIntegrating the entire collections team\n\n\n\n\n\nDeveloping the collections team\n\n\n\nDivision structure\n\nHow to plan and organize your collections ‘shop’\n\n\nSpecialist structure\n\nStructuring and managing the specialized model\nReporting lines in the specialized model\nManagement Information System (MIS)\n\n\nCentralized structure\n\nStructuring and managing the centralized department model\nReporting lines in centralized model\nMIS\n\n\n\n\n\nTesting team dynamics – identifying the collectors\n\n\n\nAppropriate team and management styles of leadership in collections\nPeter Lessom management test\nProf. Meredith Belbin team types\nIdeal team players in each of the department models\nManaging the fringe units\n\n\n\n\n\n\n\nManaging the credit control department\n\n\n\nOnboarding the collections team\n\nEstablishing cost-saving processes\n\n\nBest practice in credit-related human resources\n\nRedeveloping the employee specification\nRecruitment for collections\n\n\nEstablishing the optimal physical environment for a collections department\n\n\n\nTaking the function to a higher performance level\n\n\n\nManaging change\n\nOvercoming resistance to change\nRecruiting supporters of your change\nCommunication and change\n\n\nCommunications within the team\nAdvanced collections\n\nCapacity planning\nManagement overview of collector training\, including exclusive call maps\n\n\nCreating a credit learning environment\n\nLearning cultures\nDevelopment of the collector through progressive learning\n\n\nManaging the target-driven workplace\n\nService level agreements\nCollection team dynamics and effective target setting\nZero defects environments\n\n\n\n\n\nEvent Coordinated by BASA Training \nYou can also visit our Online Courses Website Excel Elearning \nYou can also get an affordable ebook on ebooksnest.com \n\n\n\n\n\nRegistration Form\nPlease enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form.Applicant Details *FirstLastEmail *EmailConfirm EmailPhone Number *Course Type *--- Select Choice ---CertificationsAccounting and FinanceAdministrationAuditing and GovernanceBankingBusiness Continuity and Crisis ManagementCommunication and Writing SkillsConferenceCustomer ServiceData Analytics and Artificial IntelligenceData Management and Business IntelligenceDigital Innovation and TransformationGovernment and Public SectorHuman Resources and TrainingInsurance and Financial ServicesInterpersonal Skills and Self DevelopmentIT Management and Cyber SecurityLeadership and ManagementManagementPlanning and Strategy ManagementProject ManagementPublic RelationsQuality and ProductivityRisk and ComplianceSafety and EnvironmentSecurity ManagementSelect the correct course category (typically found below in the course details)Course Name *Course VenuePretoria\, South AfricaDurban\, South AfricaCape Town\, South AfricaKigali\, RwandaHarare\, ZimbabweDubaiAdditional InformationOrganization Name *AddressAddress Line 2 *FirstLastAddress Line 3 *FirstLast		\n			Phone Organization Contact\n			\n		\n		Organization Contact DetailsFirstLastNumber of Participants from organization\n\n\n\n	Participants: 1\nUse the slider to chose whether you want to register only 1 or 10 participantsAdditional Participants detailsSubmit
URL:https://basatraining.com/course/managing-the-collections-credit-control-team-3-3/2029-04-16/
LOCATION:Pretoria\, 484 Hilda St\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa
CATEGORIES:Banking|Insurance and Financial Services
ATTACH;FMTTYPE=image/jpeg:https://basatraining.com/wp-content/uploads/2025/07/cont-3KxjAu.jpg
ORGANIZER;CN="BASA":MAILTO:info@basatraining.com
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20290716
DTEND;VALUE=DATE:20290721
DTSTAMP:20260205T065044Z
CREATED:20260205T065004Z
LAST-MODIFIED:20260205T065044Z
UID:10069182-1878854400-1879286399@basatraining.com
SUMMARY:Managing the Collections & Credit Control Team
DESCRIPTION:Managing the Collections & Credit Control Team\nWhy Attend\nThe structure\, management and positioning of a collections and credit control department will determine its impact upon an organization\, even enhancing its role as a profit driver for the organization. \nThis course explores options for structuring the collections department; how to manage\, what to manage\, and what to measure.  The end result is more impactful management information\, better-organized departments\, and enhanced efficiency of collectors. \n\nCourse Methodology\nThe course includes real-life case studies\, diagnostic tools\, interactive exercises\, and tools for participants to use in their organizations\, as well as the opportunity for them to discuss their particular situations with an industry expert. \nCourse Objectives\n\n\nBy the end of the course\, participants will be able to: \n\nReposition the credit function within their organization to create profit\nDevelop and manage the collections or credit control department\nIdentify the most appropriate role for each collections team member in order to create an efficient collections team\nRedefine the internal image of collections and improve its importance in relation to the rest of the business\nDrive the credit control department to achieve a change-adaptable team\n\nTarget Audience\n\n\nThis course is for professionals seeking to establish a credit function\, or currently managing an existing credit function but aiming to enhance its profitability and operational efficiency with no defects. Team leaders and managers within collections\, credit control\, client accounts\, or finance and accounting functions\, from any industry should attend this course. Banking or risk management professionals responsible for the performance and management of the collections and credit control function would also benefit from this course. \nTarget Competencies\n\n\n\nCredit Control\nTeam Management\nOnboarding\nChange Management\nAdvanced Collections Management\n\nOutline\n\n\nThe collections and credit control environment: a global perspective\n\n\n\nProfit and collections fundamentals\n\nShifting from cost center to profit center\nProfitability in the workplace\nFlexible business approaches\n\n\nFlexing the variables of sales\, cost and price\n\nCollections as ‘completion of the sale’\nControlling costs\, prices and profit\nIdentifying customers and their needs\n\n\nCollections redefined as a profit center\nCustomers\, products and marketing\n\nThe importance of a mixed portfolio\nSelling to an existing customer base: cost effective methods\nInvolving credit professionals at the design stage\n\n\nDesigning the competitive collections environment\n\nIntegrating the entire collections team\n\n\n\n\n\nDeveloping the collections team\n\n\n\nDivision structure\n\nHow to plan and organize your collections ‘shop’\n\n\nSpecialist structure\n\nStructuring and managing the specialized model\nReporting lines in the specialized model\nManagement Information System (MIS)\n\n\nCentralized structure\n\nStructuring and managing the centralized department model\nReporting lines in centralized model\nMIS\n\n\n\n\n\nTesting team dynamics – identifying the collectors\n\n\n\nAppropriate team and management styles of leadership in collections\nPeter Lessom management test\nProf. Meredith Belbin team types\nIdeal team players in each of the department models\nManaging the fringe units\n\n\n\n\n\n\n\nManaging the credit control department\n\n\n\nOnboarding the collections team\n\nEstablishing cost-saving processes\n\n\nBest practice in credit-related human resources\n\nRedeveloping the employee specification\nRecruitment for collections\n\n\nEstablishing the optimal physical environment for a collections department\n\n\n\nTaking the function to a higher performance level\n\n\n\nManaging change\n\nOvercoming resistance to change\nRecruiting supporters of your change\nCommunication and change\n\n\nCommunications within the team\nAdvanced collections\n\nCapacity planning\nManagement overview of collector training\, including exclusive call maps\n\n\nCreating a credit learning environment\n\nLearning cultures\nDevelopment of the collector through progressive learning\n\n\nManaging the target-driven workplace\n\nService level agreements\nCollection team dynamics and effective target setting\nZero defects environments\n\n\n\n\n\nEvent Coordinated by BASA Training \nYou can also visit our Online Courses Website Excel Elearning \nYou can also get an affordable ebook on ebooksnest.com \n\n\n\n\n\nRegistration Form\nPlease enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form.Applicant Details *FirstLastEmail *EmailConfirm EmailPhone Number *		\n			Address Phone Additional\n			\n		\n		Course Type *--- Select Choice ---CertificationsAccounting and FinanceAdministrationAuditing and GovernanceBankingBusiness Continuity and Crisis ManagementCommunication and Writing SkillsConferenceCustomer ServiceData Analytics and Artificial IntelligenceData Management and Business IntelligenceDigital Innovation and TransformationGovernment and Public SectorHuman Resources and TrainingInsurance and Financial ServicesInterpersonal Skills and Self DevelopmentIT Management and Cyber SecurityLeadership and ManagementManagementPlanning and Strategy ManagementProject ManagementPublic RelationsQuality and ProductivityRisk and ComplianceSafety and EnvironmentSecurity ManagementSelect the correct course category (typically found below in the course details)Course Name *Course VenuePretoria\, South AfricaDurban\, South AfricaCape Town\, South AfricaKigali\, RwandaHarare\, ZimbabweDubaiAdditional InformationOrganization Name *AddressAddress Line 2 *FirstLastAddress Line 3 *FirstLastOrganization Contact DetailsFirstLastNumber of Participants from organization\n\n\n\n	Participants: 1\nUse the slider to chose whether you want to register only 1 or 10 participantsAdditional Participants detailsSubmit
URL:https://basatraining.com/course/managing-the-collections-credit-control-team-3-3/2029-07-16/
LOCATION:Pretoria\, 484 Hilda St\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa
CATEGORIES:Banking|Insurance and Financial Services
ATTACH;FMTTYPE=image/jpeg:https://basatraining.com/wp-content/uploads/2025/07/cont-3KxjAu.jpg
ORGANIZER;CN="BASA":MAILTO:info@basatraining.com
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20291015
DTEND;VALUE=DATE:20291020
DTSTAMP:20260205T065044Z
CREATED:20260205T065004Z
LAST-MODIFIED:20260205T065044Z
UID:10069183-1886716800-1887148799@basatraining.com
SUMMARY:Managing the Collections & Credit Control Team
DESCRIPTION:Managing the Collections & Credit Control Team\nWhy Attend\nThe structure\, management and positioning of a collections and credit control department will determine its impact upon an organization\, even enhancing its role as a profit driver for the organization. \nThis course explores options for structuring the collections department; how to manage\, what to manage\, and what to measure.  The end result is more impactful management information\, better-organized departments\, and enhanced efficiency of collectors. \n\nCourse Methodology\nThe course includes real-life case studies\, diagnostic tools\, interactive exercises\, and tools for participants to use in their organizations\, as well as the opportunity for them to discuss their particular situations with an industry expert. \nCourse Objectives\n\n\nBy the end of the course\, participants will be able to: \n\nReposition the credit function within their organization to create profit\nDevelop and manage the collections or credit control department\nIdentify the most appropriate role for each collections team member in order to create an efficient collections team\nRedefine the internal image of collections and improve its importance in relation to the rest of the business\nDrive the credit control department to achieve a change-adaptable team\n\nTarget Audience\n\n\nThis course is for professionals seeking to establish a credit function\, or currently managing an existing credit function but aiming to enhance its profitability and operational efficiency with no defects. Team leaders and managers within collections\, credit control\, client accounts\, or finance and accounting functions\, from any industry should attend this course. Banking or risk management professionals responsible for the performance and management of the collections and credit control function would also benefit from this course. \nTarget Competencies\n\n\n\nCredit Control\nTeam Management\nOnboarding\nChange Management\nAdvanced Collections Management\n\nOutline\n\n\nThe collections and credit control environment: a global perspective\n\n\n\nProfit and collections fundamentals\n\nShifting from cost center to profit center\nProfitability in the workplace\nFlexible business approaches\n\n\nFlexing the variables of sales\, cost and price\n\nCollections as ‘completion of the sale’\nControlling costs\, prices and profit\nIdentifying customers and their needs\n\n\nCollections redefined as a profit center\nCustomers\, products and marketing\n\nThe importance of a mixed portfolio\nSelling to an existing customer base: cost effective methods\nInvolving credit professionals at the design stage\n\n\nDesigning the competitive collections environment\n\nIntegrating the entire collections team\n\n\n\n\n\nDeveloping the collections team\n\n\n\nDivision structure\n\nHow to plan and organize your collections ‘shop’\n\n\nSpecialist structure\n\nStructuring and managing the specialized model\nReporting lines in the specialized model\nManagement Information System (MIS)\n\n\nCentralized structure\n\nStructuring and managing the centralized department model\nReporting lines in centralized model\nMIS\n\n\n\n\n\nTesting team dynamics – identifying the collectors\n\n\n\nAppropriate team and management styles of leadership in collections\nPeter Lessom management test\nProf. Meredith Belbin team types\nIdeal team players in each of the department models\nManaging the fringe units\n\n\n\n\n\n\n\nManaging the credit control department\n\n\n\nOnboarding the collections team\n\nEstablishing cost-saving processes\n\n\nBest practice in credit-related human resources\n\nRedeveloping the employee specification\nRecruitment for collections\n\n\nEstablishing the optimal physical environment for a collections department\n\n\n\nTaking the function to a higher performance level\n\n\n\nManaging change\n\nOvercoming resistance to change\nRecruiting supporters of your change\nCommunication and change\n\n\nCommunications within the team\nAdvanced collections\n\nCapacity planning\nManagement overview of collector training\, including exclusive call maps\n\n\nCreating a credit learning environment\n\nLearning cultures\nDevelopment of the collector through progressive learning\n\n\nManaging the target-driven workplace\n\nService level agreements\nCollection team dynamics and effective target setting\nZero defects environments\n\n\n\n\n\nEvent Coordinated by BASA Training \nYou can also visit our Online Courses Website Excel Elearning \nYou can also get an affordable ebook on ebooksnest.com \n\n\n\n\n\nRegistration Form\nPlease enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form.Applicant Details *FirstLastEmail *EmailConfirm EmailPhone Number *Course Type *--- Select Choice ---CertificationsAccounting and FinanceAdministrationAuditing and GovernanceBankingBusiness Continuity and Crisis ManagementCommunication and Writing SkillsConferenceCustomer ServiceData Analytics and Artificial IntelligenceData Management and Business IntelligenceDigital Innovation and TransformationGovernment and Public SectorHuman Resources and TrainingInsurance and Financial ServicesInterpersonal Skills and Self DevelopmentIT Management and Cyber SecurityLeadership and ManagementManagementPlanning and Strategy ManagementProject ManagementPublic RelationsQuality and ProductivityRisk and ComplianceSafety and EnvironmentSecurity ManagementSelect the correct course category (typically found below in the course details)Course Name *		\n			Type Address Course\n			\n		\n		Course VenuePretoria\, South AfricaDurban\, South AfricaCape Town\, South AfricaKigali\, RwandaHarare\, ZimbabweDubaiAdditional InformationOrganization Name *AddressAddress Line 2 *FirstLastAddress Line 3 *FirstLastOrganization Contact DetailsFirstLastNumber of Participants from organization\n\n\n\n	Participants: 1\nUse the slider to chose whether you want to register only 1 or 10 participantsAdditional Participants detailsSubmit
URL:https://basatraining.com/course/managing-the-collections-credit-control-team-3-3/2029-10-15/
LOCATION:Pretoria\, 484 Hilda St\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa
CATEGORIES:Banking|Insurance and Financial Services
ATTACH;FMTTYPE=image/jpeg:https://basatraining.com/wp-content/uploads/2025/07/cont-3KxjAu.jpg
ORGANIZER;CN="BASA":MAILTO:info@basatraining.com
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20300121
DTEND;VALUE=DATE:20300126
DTSTAMP:20260205T065044Z
CREATED:20260205T065004Z
LAST-MODIFIED:20260205T065044Z
UID:10069184-1895184000-1895615999@basatraining.com
SUMMARY:Managing the Collections & Credit Control Team
DESCRIPTION:Managing the Collections & Credit Control Team\nWhy Attend\nThe structure\, management and positioning of a collections and credit control department will determine its impact upon an organization\, even enhancing its role as a profit driver for the organization. \nThis course explores options for structuring the collections department; how to manage\, what to manage\, and what to measure.  The end result is more impactful management information\, better-organized departments\, and enhanced efficiency of collectors. \n\nCourse Methodology\nThe course includes real-life case studies\, diagnostic tools\, interactive exercises\, and tools for participants to use in their organizations\, as well as the opportunity for them to discuss their particular situations with an industry expert. \nCourse Objectives\n\n\nBy the end of the course\, participants will be able to: \n\nReposition the credit function within their organization to create profit\nDevelop and manage the collections or credit control department\nIdentify the most appropriate role for each collections team member in order to create an efficient collections team\nRedefine the internal image of collections and improve its importance in relation to the rest of the business\nDrive the credit control department to achieve a change-adaptable team\n\nTarget Audience\n\n\nThis course is for professionals seeking to establish a credit function\, or currently managing an existing credit function but aiming to enhance its profitability and operational efficiency with no defects. Team leaders and managers within collections\, credit control\, client accounts\, or finance and accounting functions\, from any industry should attend this course. Banking or risk management professionals responsible for the performance and management of the collections and credit control function would also benefit from this course. \nTarget Competencies\n\n\n\nCredit Control\nTeam Management\nOnboarding\nChange Management\nAdvanced Collections Management\n\nOutline\n\n\nThe collections and credit control environment: a global perspective\n\n\n\nProfit and collections fundamentals\n\nShifting from cost center to profit center\nProfitability in the workplace\nFlexible business approaches\n\n\nFlexing the variables of sales\, cost and price\n\nCollections as ‘completion of the sale’\nControlling costs\, prices and profit\nIdentifying customers and their needs\n\n\nCollections redefined as a profit center\nCustomers\, products and marketing\n\nThe importance of a mixed portfolio\nSelling to an existing customer base: cost effective methods\nInvolving credit professionals at the design stage\n\n\nDesigning the competitive collections environment\n\nIntegrating the entire collections team\n\n\n\n\n\nDeveloping the collections team\n\n\n\nDivision structure\n\nHow to plan and organize your collections ‘shop’\n\n\nSpecialist structure\n\nStructuring and managing the specialized model\nReporting lines in the specialized model\nManagement Information System (MIS)\n\n\nCentralized structure\n\nStructuring and managing the centralized department model\nReporting lines in centralized model\nMIS\n\n\n\n\n\nTesting team dynamics – identifying the collectors\n\n\n\nAppropriate team and management styles of leadership in collections\nPeter Lessom management test\nProf. Meredith Belbin team types\nIdeal team players in each of the department models\nManaging the fringe units\n\n\n\n\n\n\n\nManaging the credit control department\n\n\n\nOnboarding the collections team\n\nEstablishing cost-saving processes\n\n\nBest practice in credit-related human resources\n\nRedeveloping the employee specification\nRecruitment for collections\n\n\nEstablishing the optimal physical environment for a collections department\n\n\n\nTaking the function to a higher performance level\n\n\n\nManaging change\n\nOvercoming resistance to change\nRecruiting supporters of your change\nCommunication and change\n\n\nCommunications within the team\nAdvanced collections\n\nCapacity planning\nManagement overview of collector training\, including exclusive call maps\n\n\nCreating a credit learning environment\n\nLearning cultures\nDevelopment of the collector through progressive learning\n\n\nManaging the target-driven workplace\n\nService level agreements\nCollection team dynamics and effective target setting\nZero defects environments\n\n\n\n\n\nEvent Coordinated by BASA Training \nYou can also visit our Online Courses Website Excel Elearning \nYou can also get an affordable ebook on ebooksnest.com \n\n\n\n\n\nRegistration Form\nPlease enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form.Applicant Details *FirstLastEmail *EmailConfirm EmailPhone Number *Course Type *--- Select Choice ---CertificationsAccounting and FinanceAdministrationAuditing and GovernanceBankingBusiness Continuity and Crisis ManagementCommunication and Writing SkillsConferenceCustomer ServiceData Analytics and Artificial IntelligenceData Management and Business IntelligenceDigital Innovation and TransformationGovernment and Public SectorHuman Resources and TrainingInsurance and Financial ServicesInterpersonal Skills and Self DevelopmentIT Management and Cyber SecurityLeadership and ManagementManagementPlanning and Strategy ManagementProject ManagementPublic RelationsQuality and ProductivityRisk and ComplianceSafety and EnvironmentSecurity ManagementSelect the correct course category (typically found below in the course details)Course Name *Course VenuePretoria\, South AfricaDurban\, South AfricaCape Town\, South AfricaKigali\, RwandaHarare\, ZimbabweDubaiAdditional InformationOrganization Name *AddressAddress Line 2 *FirstLast		\n			Address Address organization\n			\n		\n		Address Line 3 *FirstLastOrganization Contact DetailsFirstLastNumber of Participants from organization\n\n\n\n	Participants: 1\nUse the slider to chose whether you want to register only 1 or 10 participantsAdditional Participants detailsSubmit
URL:https://basatraining.com/course/managing-the-collections-credit-control-team-3-3/2030-01-21/
LOCATION:Pretoria\, 484 Hilda St\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa
CATEGORIES:Banking|Insurance and Financial Services
ATTACH;FMTTYPE=image/jpeg:https://basatraining.com/wp-content/uploads/2025/07/cont-3KxjAu.jpg
ORGANIZER;CN="BASA":MAILTO:info@basatraining.com
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20300415
DTEND;VALUE=DATE:20300420
DTSTAMP:20260205T065044Z
CREATED:20260205T065004Z
LAST-MODIFIED:20260205T065044Z
UID:10069185-1902441600-1902873599@basatraining.com
SUMMARY:Managing the Collections & Credit Control Team
DESCRIPTION:Managing the Collections & Credit Control Team\nWhy Attend\nThe structure\, management and positioning of a collections and credit control department will determine its impact upon an organization\, even enhancing its role as a profit driver for the organization. \nThis course explores options for structuring the collections department; how to manage\, what to manage\, and what to measure.  The end result is more impactful management information\, better-organized departments\, and enhanced efficiency of collectors. \n\nCourse Methodology\nThe course includes real-life case studies\, diagnostic tools\, interactive exercises\, and tools for participants to use in their organizations\, as well as the opportunity for them to discuss their particular situations with an industry expert. \nCourse Objectives\n\n\nBy the end of the course\, participants will be able to: \n\nReposition the credit function within their organization to create profit\nDevelop and manage the collections or credit control department\nIdentify the most appropriate role for each collections team member in order to create an efficient collections team\nRedefine the internal image of collections and improve its importance in relation to the rest of the business\nDrive the credit control department to achieve a change-adaptable team\n\nTarget Audience\n\n\nThis course is for professionals seeking to establish a credit function\, or currently managing an existing credit function but aiming to enhance its profitability and operational efficiency with no defects. Team leaders and managers within collections\, credit control\, client accounts\, or finance and accounting functions\, from any industry should attend this course. Banking or risk management professionals responsible for the performance and management of the collections and credit control function would also benefit from this course. \nTarget Competencies\n\n\n\nCredit Control\nTeam Management\nOnboarding\nChange Management\nAdvanced Collections Management\n\nOutline\n\n\nThe collections and credit control environment: a global perspective\n\n\n\nProfit and collections fundamentals\n\nShifting from cost center to profit center\nProfitability in the workplace\nFlexible business approaches\n\n\nFlexing the variables of sales\, cost and price\n\nCollections as ‘completion of the sale’\nControlling costs\, prices and profit\nIdentifying customers and their needs\n\n\nCollections redefined as a profit center\nCustomers\, products and marketing\n\nThe importance of a mixed portfolio\nSelling to an existing customer base: cost effective methods\nInvolving credit professionals at the design stage\n\n\nDesigning the competitive collections environment\n\nIntegrating the entire collections team\n\n\n\n\n\nDeveloping the collections team\n\n\n\nDivision structure\n\nHow to plan and organize your collections ‘shop’\n\n\nSpecialist structure\n\nStructuring and managing the specialized model\nReporting lines in the specialized model\nManagement Information System (MIS)\n\n\nCentralized structure\n\nStructuring and managing the centralized department model\nReporting lines in centralized model\nMIS\n\n\n\n\n\nTesting team dynamics – identifying the collectors\n\n\n\nAppropriate team and management styles of leadership in collections\nPeter Lessom management test\nProf. Meredith Belbin team types\nIdeal team players in each of the department models\nManaging the fringe units\n\n\n\n\n\n\n\nManaging the credit control department\n\n\n\nOnboarding the collections team\n\nEstablishing cost-saving processes\n\n\nBest practice in credit-related human resources\n\nRedeveloping the employee specification\nRecruitment for collections\n\n\nEstablishing the optimal physical environment for a collections department\n\n\n\nTaking the function to a higher performance level\n\n\n\nManaging change\n\nOvercoming resistance to change\nRecruiting supporters of your change\nCommunication and change\n\n\nCommunications within the team\nAdvanced collections\n\nCapacity planning\nManagement overview of collector training\, including exclusive call maps\n\n\nCreating a credit learning environment\n\nLearning cultures\nDevelopment of the collector through progressive learning\n\n\nManaging the target-driven workplace\n\nService level agreements\nCollection team dynamics and effective target setting\nZero defects environments\n\n\n\n\n\nEvent Coordinated by BASA Training \nYou can also visit our Online Courses Website Excel Elearning \nYou can also get an affordable ebook on ebooksnest.com \n\n\n\n\n\nRegistration Form\nPlease enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form.Applicant Details *FirstLastEmail *EmailConfirm EmailPhone Number *Course Type *--- Select Choice ---CertificationsAccounting and FinanceAdministrationAuditing and GovernanceBankingBusiness Continuity and Crisis ManagementCommunication and Writing SkillsConferenceCustomer ServiceData Analytics and Artificial IntelligenceData Management and Business IntelligenceDigital Innovation and TransformationGovernment and Public SectorHuman Resources and TrainingInsurance and Financial ServicesInterpersonal Skills and Self DevelopmentIT Management and Cyber SecurityLeadership and ManagementManagementPlanning and Strategy ManagementProject ManagementPublic RelationsQuality and ProductivityRisk and ComplianceSafety and EnvironmentSecurity ManagementSelect the correct course category (typically found below in the course details)Course Name *		\n			Number details Name\n			\n		\n		Course VenuePretoria\, South AfricaDurban\, South AfricaCape Town\, South AfricaKigali\, RwandaHarare\, ZimbabweDubaiAdditional InformationOrganization Name *AddressAddress Line 2 *FirstLastAddress Line 3 *FirstLastOrganization Contact DetailsFirstLastNumber of Participants from organization\n\n\n\n	Participants: 1\nUse the slider to chose whether you want to register only 1 or 10 participantsAdditional Participants detailsSubmit
URL:https://basatraining.com/course/managing-the-collections-credit-control-team-3-3/2030-04-15/
LOCATION:Pretoria\, 484 Hilda St\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa
CATEGORIES:Banking|Insurance and Financial Services
ATTACH;FMTTYPE=image/jpeg:https://basatraining.com/wp-content/uploads/2025/07/cont-3KxjAu.jpg
ORGANIZER;CN="BASA":MAILTO:info@basatraining.com
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20300715
DTEND;VALUE=DATE:20300720
DTSTAMP:20260205T065044Z
CREATED:20260205T065004Z
LAST-MODIFIED:20260205T065044Z
UID:10069186-1910304000-1910735999@basatraining.com
SUMMARY:Managing the Collections & Credit Control Team
DESCRIPTION:Managing the Collections & Credit Control Team\nWhy Attend\nThe structure\, management and positioning of a collections and credit control department will determine its impact upon an organization\, even enhancing its role as a profit driver for the organization. \nThis course explores options for structuring the collections department; how to manage\, what to manage\, and what to measure.  The end result is more impactful management information\, better-organized departments\, and enhanced efficiency of collectors. \n\nCourse Methodology\nThe course includes real-life case studies\, diagnostic tools\, interactive exercises\, and tools for participants to use in their organizations\, as well as the opportunity for them to discuss their particular situations with an industry expert. \nCourse Objectives\n\n\nBy the end of the course\, participants will be able to: \n\nReposition the credit function within their organization to create profit\nDevelop and manage the collections or credit control department\nIdentify the most appropriate role for each collections team member in order to create an efficient collections team\nRedefine the internal image of collections and improve its importance in relation to the rest of the business\nDrive the credit control department to achieve a change-adaptable team\n\nTarget Audience\n\n\nThis course is for professionals seeking to establish a credit function\, or currently managing an existing credit function but aiming to enhance its profitability and operational efficiency with no defects. Team leaders and managers within collections\, credit control\, client accounts\, or finance and accounting functions\, from any industry should attend this course. Banking or risk management professionals responsible for the performance and management of the collections and credit control function would also benefit from this course. \nTarget Competencies\n\n\n\nCredit Control\nTeam Management\nOnboarding\nChange Management\nAdvanced Collections Management\n\nOutline\n\n\nThe collections and credit control environment: a global perspective\n\n\n\nProfit and collections fundamentals\n\nShifting from cost center to profit center\nProfitability in the workplace\nFlexible business approaches\n\n\nFlexing the variables of sales\, cost and price\n\nCollections as ‘completion of the sale’\nControlling costs\, prices and profit\nIdentifying customers and their needs\n\n\nCollections redefined as a profit center\nCustomers\, products and marketing\n\nThe importance of a mixed portfolio\nSelling to an existing customer base: cost effective methods\nInvolving credit professionals at the design stage\n\n\nDesigning the competitive collections environment\n\nIntegrating the entire collections team\n\n\n\n\n\nDeveloping the collections team\n\n\n\nDivision structure\n\nHow to plan and organize your collections ‘shop’\n\n\nSpecialist structure\n\nStructuring and managing the specialized model\nReporting lines in the specialized model\nManagement Information System (MIS)\n\n\nCentralized structure\n\nStructuring and managing the centralized department model\nReporting lines in centralized model\nMIS\n\n\n\n\n\nTesting team dynamics – identifying the collectors\n\n\n\nAppropriate team and management styles of leadership in collections\nPeter Lessom management test\nProf. Meredith Belbin team types\nIdeal team players in each of the department models\nManaging the fringe units\n\n\n\n\n\n\n\nManaging the credit control department\n\n\n\nOnboarding the collections team\n\nEstablishing cost-saving processes\n\n\nBest practice in credit-related human resources\n\nRedeveloping the employee specification\nRecruitment for collections\n\n\nEstablishing the optimal physical environment for a collections department\n\n\n\nTaking the function to a higher performance level\n\n\n\nManaging change\n\nOvercoming resistance to change\nRecruiting supporters of your change\nCommunication and change\n\n\nCommunications within the team\nAdvanced collections\n\nCapacity planning\nManagement overview of collector training\, including exclusive call maps\n\n\nCreating a credit learning environment\n\nLearning cultures\nDevelopment of the collector through progressive learning\n\n\nManaging the target-driven workplace\n\nService level agreements\nCollection team dynamics and effective target setting\nZero defects environments\n\n\n\n\n\nEvent Coordinated by BASA Training \nYou can also visit our Online Courses Website Excel Elearning \nYou can also get an affordable ebook on ebooksnest.com \n\n\n\n\n\nRegistration Form\nPlease enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form.Applicant Details *FirstLastEmail *EmailConfirm Email		\n			Name Name Line\n			\n		\n		Phone Number *Course Type *--- Select Choice ---CertificationsAccounting and FinanceAdministrationAuditing and GovernanceBankingBusiness Continuity and Crisis ManagementCommunication and Writing SkillsConferenceCustomer ServiceData Analytics and Artificial IntelligenceData Management and Business IntelligenceDigital Innovation and TransformationGovernment and Public SectorHuman Resources and TrainingInsurance and Financial ServicesInterpersonal Skills and Self DevelopmentIT Management and Cyber SecurityLeadership and ManagementManagementPlanning and Strategy ManagementProject ManagementPublic RelationsQuality and ProductivityRisk and ComplianceSafety and EnvironmentSecurity ManagementSelect the correct course category (typically found below in the course details)Course Name *Course VenuePretoria\, South AfricaDurban\, South AfricaCape Town\, South AfricaKigali\, RwandaHarare\, ZimbabweDubaiAdditional InformationOrganization Name *AddressAddress Line 2 *FirstLastAddress Line 3 *FirstLastOrganization Contact DetailsFirstLastNumber of Participants from organization\n\n\n\n	Participants: 1\nUse the slider to chose whether you want to register only 1 or 10 participantsAdditional Participants detailsSubmit
URL:https://basatraining.com/course/managing-the-collections-credit-control-team-3-3/2030-07-15/
LOCATION:Pretoria\, 484 Hilda St\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa
CATEGORIES:Banking|Insurance and Financial Services
ATTACH;FMTTYPE=image/jpeg:https://basatraining.com/wp-content/uploads/2025/07/cont-3KxjAu.jpg
ORGANIZER;CN="BASA":MAILTO:info@basatraining.com
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20301021
DTEND;VALUE=DATE:20301026
DTSTAMP:20260205T065044Z
CREATED:20260205T065004Z
LAST-MODIFIED:20260205T065044Z
UID:10069187-1918771200-1919203199@basatraining.com
SUMMARY:Managing the Collections & Credit Control Team
DESCRIPTION:Managing the Collections & Credit Control Team\nWhy Attend\nThe structure\, management and positioning of a collections and credit control department will determine its impact upon an organization\, even enhancing its role as a profit driver for the organization. \nThis course explores options for structuring the collections department; how to manage\, what to manage\, and what to measure.  The end result is more impactful management information\, better-organized departments\, and enhanced efficiency of collectors. \n\nCourse Methodology\nThe course includes real-life case studies\, diagnostic tools\, interactive exercises\, and tools for participants to use in their organizations\, as well as the opportunity for them to discuss their particular situations with an industry expert. \nCourse Objectives\n\n\nBy the end of the course\, participants will be able to: \n\nReposition the credit function within their organization to create profit\nDevelop and manage the collections or credit control department\nIdentify the most appropriate role for each collections team member in order to create an efficient collections team\nRedefine the internal image of collections and improve its importance in relation to the rest of the business\nDrive the credit control department to achieve a change-adaptable team\n\nTarget Audience\n\n\nThis course is for professionals seeking to establish a credit function\, or currently managing an existing credit function but aiming to enhance its profitability and operational efficiency with no defects. Team leaders and managers within collections\, credit control\, client accounts\, or finance and accounting functions\, from any industry should attend this course. Banking or risk management professionals responsible for the performance and management of the collections and credit control function would also benefit from this course. \nTarget Competencies\n\n\n\nCredit Control\nTeam Management\nOnboarding\nChange Management\nAdvanced Collections Management\n\nOutline\n\n\nThe collections and credit control environment: a global perspective\n\n\n\nProfit and collections fundamentals\n\nShifting from cost center to profit center\nProfitability in the workplace\nFlexible business approaches\n\n\nFlexing the variables of sales\, cost and price\n\nCollections as ‘completion of the sale’\nControlling costs\, prices and profit\nIdentifying customers and their needs\n\n\nCollections redefined as a profit center\nCustomers\, products and marketing\n\nThe importance of a mixed portfolio\nSelling to an existing customer base: cost effective methods\nInvolving credit professionals at the design stage\n\n\nDesigning the competitive collections environment\n\nIntegrating the entire collections team\n\n\n\n\n\nDeveloping the collections team\n\n\n\nDivision structure\n\nHow to plan and organize your collections ‘shop’\n\n\nSpecialist structure\n\nStructuring and managing the specialized model\nReporting lines in the specialized model\nManagement Information System (MIS)\n\n\nCentralized structure\n\nStructuring and managing the centralized department model\nReporting lines in centralized model\nMIS\n\n\n\n\n\nTesting team dynamics – identifying the collectors\n\n\n\nAppropriate team and management styles of leadership in collections\nPeter Lessom management test\nProf. Meredith Belbin team types\nIdeal team players in each of the department models\nManaging the fringe units\n\n\n\n\n\n\n\nManaging the credit control department\n\n\n\nOnboarding the collections team\n\nEstablishing cost-saving processes\n\n\nBest practice in credit-related human resources\n\nRedeveloping the employee specification\nRecruitment for collections\n\n\nEstablishing the optimal physical environment for a collections department\n\n\n\nTaking the function to a higher performance level\n\n\n\nManaging change\n\nOvercoming resistance to change\nRecruiting supporters of your change\nCommunication and change\n\n\nCommunications within the team\nAdvanced collections\n\nCapacity planning\nManagement overview of collector training\, including exclusive call maps\n\n\nCreating a credit learning environment\n\nLearning cultures\nDevelopment of the collector through progressive learning\n\n\nManaging the target-driven workplace\n\nService level agreements\nCollection team dynamics and effective target setting\nZero defects environments\n\n\n\n\n\nEvent Coordinated by BASA Training \nYou can also visit our Online Courses Website Excel Elearning \nYou can also get an affordable ebook on ebooksnest.com \n\n\n\n\n\nRegistration Form\nPlease enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form.Applicant Details *FirstLastEmail *EmailConfirm EmailPhone Number *Course Type *--- Select Choice ---CertificationsAccounting and FinanceAdministrationAuditing and GovernanceBankingBusiness Continuity and Crisis ManagementCommunication and Writing SkillsConferenceCustomer ServiceData Analytics and Artificial IntelligenceData Management and Business IntelligenceDigital Innovation and TransformationGovernment and Public SectorHuman Resources and TrainingInsurance and Financial ServicesInterpersonal Skills and Self DevelopmentIT Management and Cyber SecurityLeadership and ManagementManagementPlanning and Strategy ManagementProject ManagementPublic RelationsQuality and ProductivityRisk and ComplianceSafety and EnvironmentSecurity ManagementSelect the correct course category (typically found below in the course details)Course Name *Course VenuePretoria\, South AfricaDurban\, South AfricaCape Town\, South AfricaKigali\, RwandaHarare\, ZimbabweDubaiAdditional InformationOrganization Name *AddressAddress Line 2 *FirstLastAddress Line 3 *FirstLast		\n			Type 3 2\n			\n		\n		Organization Contact DetailsFirstLastNumber of Participants from organization\n\n\n\n	Participants: 1\nUse the slider to chose whether you want to register only 1 or 10 participantsAdditional Participants detailsSubmit
URL:https://basatraining.com/course/managing-the-collections-credit-control-team-3-3/2030-10-21/
LOCATION:Pretoria\, 484 Hilda St\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa
CATEGORIES:Banking|Insurance and Financial Services
ATTACH;FMTTYPE=image/jpeg:https://basatraining.com/wp-content/uploads/2025/07/cont-3KxjAu.jpg
ORGANIZER;CN="BASA":MAILTO:info@basatraining.com
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20310120
DTEND;VALUE=DATE:20310125
DTSTAMP:20260205T065044Z
CREATED:20260205T065004Z
LAST-MODIFIED:20260205T065044Z
UID:10069188-1926633600-1927065599@basatraining.com
SUMMARY:Managing the Collections & Credit Control Team
DESCRIPTION:Managing the Collections & Credit Control Team\nWhy Attend\nThe structure\, management and positioning of a collections and credit control department will determine its impact upon an organization\, even enhancing its role as a profit driver for the organization. \nThis course explores options for structuring the collections department; how to manage\, what to manage\, and what to measure.  The end result is more impactful management information\, better-organized departments\, and enhanced efficiency of collectors. \n\nCourse Methodology\nThe course includes real-life case studies\, diagnostic tools\, interactive exercises\, and tools for participants to use in their organizations\, as well as the opportunity for them to discuss their particular situations with an industry expert. \nCourse Objectives\n\n\nBy the end of the course\, participants will be able to: \n\nReposition the credit function within their organization to create profit\nDevelop and manage the collections or credit control department\nIdentify the most appropriate role for each collections team member in order to create an efficient collections team\nRedefine the internal image of collections and improve its importance in relation to the rest of the business\nDrive the credit control department to achieve a change-adaptable team\n\nTarget Audience\n\n\nThis course is for professionals seeking to establish a credit function\, or currently managing an existing credit function but aiming to enhance its profitability and operational efficiency with no defects. Team leaders and managers within collections\, credit control\, client accounts\, or finance and accounting functions\, from any industry should attend this course. Banking or risk management professionals responsible for the performance and management of the collections and credit control function would also benefit from this course. \nTarget Competencies\n\n\n\nCredit Control\nTeam Management\nOnboarding\nChange Management\nAdvanced Collections Management\n\nOutline\n\n\nThe collections and credit control environment: a global perspective\n\n\n\nProfit and collections fundamentals\n\nShifting from cost center to profit center\nProfitability in the workplace\nFlexible business approaches\n\n\nFlexing the variables of sales\, cost and price\n\nCollections as ‘completion of the sale’\nControlling costs\, prices and profit\nIdentifying customers and their needs\n\n\nCollections redefined as a profit center\nCustomers\, products and marketing\n\nThe importance of a mixed portfolio\nSelling to an existing customer base: cost effective methods\nInvolving credit professionals at the design stage\n\n\nDesigning the competitive collections environment\n\nIntegrating the entire collections team\n\n\n\n\n\nDeveloping the collections team\n\n\n\nDivision structure\n\nHow to plan and organize your collections ‘shop’\n\n\nSpecialist structure\n\nStructuring and managing the specialized model\nReporting lines in the specialized model\nManagement Information System (MIS)\n\n\nCentralized structure\n\nStructuring and managing the centralized department model\nReporting lines in centralized model\nMIS\n\n\n\n\n\nTesting team dynamics – identifying the collectors\n\n\n\nAppropriate team and management styles of leadership in collections\nPeter Lessom management test\nProf. Meredith Belbin team types\nIdeal team players in each of the department models\nManaging the fringe units\n\n\n\n\n\n\n\nManaging the credit control department\n\n\n\nOnboarding the collections team\n\nEstablishing cost-saving processes\n\n\nBest practice in credit-related human resources\n\nRedeveloping the employee specification\nRecruitment for collections\n\n\nEstablishing the optimal physical environment for a collections department\n\n\n\nTaking the function to a higher performance level\n\n\n\nManaging change\n\nOvercoming resistance to change\nRecruiting supporters of your change\nCommunication and change\n\n\nCommunications within the team\nAdvanced collections\n\nCapacity planning\nManagement overview of collector training\, including exclusive call maps\n\n\nCreating a credit learning environment\n\nLearning cultures\nDevelopment of the collector through progressive learning\n\n\nManaging the target-driven workplace\n\nService level agreements\nCollection team dynamics and effective target setting\nZero defects environments\n\n\n\n\n\nEvent Coordinated by BASA Training \nYou can also visit our Online Courses Website Excel Elearning \nYou can also get an affordable ebook on ebooksnest.com \n\n\n\n\n\nRegistration Form\nPlease enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form.Applicant Details *FirstLastEmail *EmailConfirm EmailPhone Number *Course Type *--- Select Choice ---CertificationsAccounting and FinanceAdministrationAuditing and GovernanceBankingBusiness Continuity and Crisis ManagementCommunication and Writing SkillsConferenceCustomer ServiceData Analytics and Artificial IntelligenceData Management and Business IntelligenceDigital Innovation and TransformationGovernment and Public SectorHuman Resources and TrainingInsurance and Financial ServicesInterpersonal Skills and Self DevelopmentIT Management and Cyber SecurityLeadership and ManagementManagementPlanning and Strategy ManagementProject ManagementPublic RelationsQuality and ProductivityRisk and ComplianceSafety and EnvironmentSecurity ManagementSelect the correct course category (typically found below in the course details)Course Name *Course VenuePretoria\, South AfricaDurban\, South AfricaCape Town\, South AfricaKigali\, RwandaHarare\, ZimbabweDubaiAdditional Information		\n			details Applicant Participants\n			\n		\n		Organization Name *AddressAddress Line 2 *FirstLastAddress Line 3 *FirstLastOrganization Contact DetailsFirstLastNumber of Participants from organization\n\n\n\n	Participants: 1\nUse the slider to chose whether you want to register only 1 or 10 participantsAdditional Participants detailsSubmit
URL:https://basatraining.com/course/managing-the-collections-credit-control-team-3-3/2031-01-20/
LOCATION:Pretoria\, 484 Hilda St\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa
CATEGORIES:Banking|Insurance and Financial Services
ATTACH;FMTTYPE=image/jpeg:https://basatraining.com/wp-content/uploads/2025/07/cont-3KxjAu.jpg
ORGANIZER;CN="BASA":MAILTO:info@basatraining.com
END:VEVENT
END:VCALENDAR