Certified Employee Relations Professional
Why Attend
Company expectations from Employee Relations (ER) staff are increasing, and the pressure to deliver more with less implies they should be more knowledgeable than the staff in HR administration and operations functions. Taking this into consideration, this course is designed to shed light on activities that are formally and informally expected from ER units. Also, this course is a functional journey that will assist participants in exploring the skills that contribute to success.
Outline
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Employee relations
- Definition of the employee relations function
- Main duties and responsibilities
- Administration versus operations versus welfare
- Employee relations versus human resources
- Employee relations versus personnel and administration
- Employee relations versus performance management
- Employee relations versus training and development
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National labor laws
- Main sections of the labor law
- Labor law and administration
- Code of conduct
- Disciplinary matrixes
- Disputes resolution: employee, company, and law
- Code of conduct and legality of the disciplinary framework
- Role of employee relations in communicating labor law
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From workforce reporting to impactful analytics
- Employee relations main key performance indicators
- More data does not equal useful data
- The importance of analytics on critical business directions
- Providing implications not HR directives
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Employee morale
- Organizational culture versus organizational climate
- Influencing organizational climate
- Defining employee morale
- Main principles for the development of employee satisfaction surveys
- Employee morale versus organizational health
- Tangible and intangible measures of employee morale
- The morale index
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Coaching and counseling roles of employee relations
- Appropriateness of coaching and counseling
- Common mistakes done by employee relations
- Coaching methodologies and tools
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Performance management and career development
- Understanding your workforce culture, capabilities, and needs
- Performance management systems
- The tangibles and intangibles in performance management
- Role of employee relations in performance management and career planning
- Talent management grids
- Succession planning
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Exit interviews
- The importance of exit interviews
- Exit interview form
- Conducting exit interviews
- Reporting exit interview results
