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DTSTART;VALUE=DATE:20260904
DTEND;VALUE=DATE:20260909
DTSTAMP:20260205T075808Z
CREATED:20241001T220000Z
LAST-MODIFIED:20260205T075808Z
UID:10069920-1788480000-1788911999@basatraining.com
SUMMARY:Managing Conflict: Power through Influence
DESCRIPTION:Managing Conflict: Power through Influence\nWhy Attend\nIf not managed properly\, interpersonal issues and conflicts within a team can derail the best laid plans. In this training course you will learn how to resolve the most problematic conflict situations using a variety of approaches and proven techniques. \nYou will identify your preferred resolution style and learn how to adapt it to tackle the situation you face. You will also learn about influencing skills and the bases of power\, how to apply them and when. In this training course you will be equipped with the ability to diffuse situations and use them as a platform for positive change. \n\nCourse Methodology\nThe course uses a mix of interactive techniques\, such as brief presentations by the consultant and participants\, role plays (rehearsed and impromptu)\, playback of videotaped performances and individual and group feedback. \nCourse Objectives\n\n\nBy the end of the course\, participants will be able to: \n\nDefine and understand the different sources of conflict\nIdentify personal conflict resolution styles\nApply influencing skills and explore relationships with others\nManage conflict in teams and engage in effective team problem solving\nUse the different bases of power and change them according to the situation\nPractice different strategies of winning the hearts and minds of people\n\nTarget Audience\n\n\nBusiness professionals who want to expand their conflict resolution skills\, understand their own emotions and behaviors\, and find productive ways to manage problems with influence\, even when authority is lacking. \nTarget Competencies\n\n\n\nProactive listening\nHandling rejections\nLeading others\nSituation analysis\nProblem solving\nSelf assessment\nSensitivity to others\nUnderstanding motivational needs\nCustomer orientation\n\n\nEvent Coordinated by BASA Training \nYou can also visit our Online Courses Website Excel Elearning \nYou can also get an affordable ebook on ebooksnest.com \n\n\n\n\nRegistration Form\nPlease enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form.Applicant Details *FirstLastEmail *EmailConfirm EmailPhone Number *Course Type *--- Select Choice ---CertificationsAccounting and FinanceAdministrationAuditing and GovernanceBankingBusiness Continuity and Crisis ManagementCommunication and Writing SkillsConferenceCustomer ServiceData Analytics and Artificial IntelligenceData Management and Business IntelligenceDigital Innovation and TransformationGovernment and Public SectorHuman Resources and TrainingInsurance and Financial ServicesInterpersonal Skills and Self DevelopmentIT Management and Cyber SecurityLeadership and ManagementManagementPlanning and Strategy ManagementProject ManagementPublic RelationsQuality and ProductivityRisk and ComplianceSafety and EnvironmentSecurity ManagementSelect the correct course category (typically found below in the course details)Course Name *Course VenuePretoria\, South AfricaDurban\, South AfricaCape Town\, South AfricaKigali\, RwandaHarare\, ZimbabweDubaiAdditional InformationOrganization Name *Address		\n			Type Phone Email\n			\n		\n		Address Line 2 *FirstLastAddress Line 3 *FirstLastOrganization Contact DetailsFirstLastNumber of Participants from organization\n\n\n\n	Participants: 1\nUse the slider to chose whether you want to register only 1 or 10 participantsAdditional Participants detailsSubmit
URL:https://basatraining.com/course/managing-conflict-power-through-influence-2/2026-09-04/
LOCATION:Pretoria\, 484 Hilda St\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa
CATEGORIES:Communication and Writing Skills
ATTACH;FMTTYPE=image/png:https://basatraining.com/wp-content/uploads/2024/10/Managing-conflict-1.png
ORGANIZER;CN="BASA":MAILTO:info@basatraining.com
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260911
DTEND;VALUE=DATE:20260916
DTSTAMP:20260204T093313Z
CREATED:20241001T220000Z
LAST-MODIFIED:20260204T093313Z
UID:10068457-1789084800-1789516799@basatraining.com
SUMMARY:Interpersonal Communication Skills Course
DESCRIPTION:Interpersonal Communication Skills Course\nWhy Attend\nOrganizational success depends upon the ability of team members to improve their communication skills amongst each other using multiple means and channels. Our interactions with others determine how we are perceived and therefore\, each of these interactions is an opportunity to accomplish a planned purpose. Communicating effectively is one of the most powerful skills for achieving objectives\, be it on a personal or an organizational level. \nThis training course will help you develop the skills you need to focus on your purpose\, profile your audience and develop your message with clarity for an ideal impact and outcome. The ability to create an environment for open discussion and ongoing dialogue is crucial for communication success. The communication skills covered in this training course will help increase your ability to become better at active listening\, receiving and giving effective feedback\, dealing with different and diverse cultures\, and managing conflicts in order to improve quality of relationships and productivity. \nCourse Methodology\nThis course relies on self-analysis questionnaires so participants can find out and apply their preferred method of communicating with others. In addition\, case studies\, round table discussions as well as role plays will be used to make sure the contents of the course are clear and ready for implementation. \nCourse Objectives\nBy the end of the course\, participants will be able to: \n\nApply the skills necessary to communicate in an effective manner\nDemonstrate their ability to communicate across cultures\nEmploy techniques for listening actively and empathically\nManage interpersonal conflict\nHandle feedback and criticism constructively\n\nTarget Audience\nEmployees\, supervisors\, managers and others seeking to improve their communication skills both on and off the job\n\nTarget Competencies\n. Verbal and non-verbal communication\n. Influencing others\n. Assertiveness\n. Active listening\n. Building rapport\n. Networking and giving feedback\n. Conflict management \nOutline\n\n\nEffective communication\n\n\n\nIntroduction to communication\nCommunication levels and definitions\nCommunication functions\nThe 4 principles of interpersonal communication\nElements of the communication process\nCommunication delivery aspects\nNon verbal communication\nBuilding rapport\nWhere can miscommunication occur?\nBarriers to effective communication\nOvercoming communication barriers\nThe communication funnel\n\n\n\nCommunication across cultures\n\n\n\nImproving cross-cultural communication: guidelines\n‘DiSC’ personal development profile\nStages of team development\nThe arts of persuasion\nAreas of growing your sphere of influence\nCommunicating within multi-cultural teams\nStages of team growth\nUniversal laws of persuasion: process\n\n\n\nActive listening\n\n\n\nHearing versus listening\nActive versus passive listening\nTips to improve active listening skills\n3 aspects of active listening\nActive listening skills inventory\nUsing different questioning techniques\nClosed and open questions\nProbing types questions\nPitfalls of leading questions\n\n\n\n\n\n\n\nCommunication behavior and conflict management\n\n\n\nAssertive\, passive and aggressive behaviors\nVerbal and non-verbal components of communication behaviors\nConflict management\nTypes of conflicts\nSources of conflicts\nConflict management styles\nEssential conflict management skills\nLearning to say ‘no’\nGuidelines for applying ‘no’\n\n\n\nConstructive feedback and criticism\n\n\n\nThe value of feedback\nPositive versus negative feedback\nGiving constructive criticism\nReceiving criticism\n\n\n\nEvent Coordinated by BASA Training \nYou can also visit our Online Courses Website Excel Elearning \nYou can also get an affordable ebook on ebooksnest.com \n\n\n\n\n\n\nRegistration Form\nPlease enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form.Applicant Details *FirstLastEmail *EmailConfirm EmailPhone Number *Course Type *--- Select Choice ---CertificationsAccounting and FinanceAdministrationAuditing and GovernanceBankingBusiness Continuity and Crisis ManagementCommunication and Writing SkillsConferenceCustomer ServiceData Analytics and Artificial IntelligenceData Management and Business IntelligenceDigital Innovation and TransformationGovernment and Public SectorHuman Resources and TrainingInsurance and Financial ServicesInterpersonal Skills and Self DevelopmentIT Management and Cyber SecurityLeadership and ManagementManagementPlanning and Strategy ManagementProject ManagementPublic RelationsQuality and ProductivityRisk and ComplianceSafety and EnvironmentSecurity ManagementSelect the correct course category (typically found below in the course details)Course Name *Course VenuePretoria\, South AfricaDurban\, South AfricaCape Town\, South AfricaKigali\, RwandaHarare\, ZimbabweDubai		\n			Details Participants Number\n			\n		\n		Additional InformationOrganization Name *AddressAddress Line 2 *FirstLastAddress Line 3 *FirstLastOrganization Contact DetailsFirstLastNumber of Participants from organization\n\n\n\n	Participants: 1\nUse the slider to chose whether you want to register only 1 or 10 participantsAdditional Participants detailsSubmit
URL:https://basatraining.com/course/interpersonal-communication-skills-course/2026-09-11/
LOCATION:Pretoria\, 484 Hilda St\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa
CATEGORIES:Communication and Writing Skills
ATTACH;FMTTYPE=image/png:https://basatraining.com/wp-content/uploads/2024/10/interpersonal-communication.png
ORGANIZER;CN="BASA":MAILTO:info@basatraining.com
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260911
DTEND;VALUE=DATE:20260916
DTSTAMP:20260204T071752Z
CREATED:20250821T083732Z
LAST-MODIFIED:20260204T071752Z
UID:10061569-1789084800-1789516799@basatraining.com
SUMMARY:Interpersonal Communication Skills Course
DESCRIPTION:Interpersonal Communication Skills Course\nWhy Attend\nOrganizational success depends upon the ability of team members to improve their communication skills amongst each other using multiple means and channels. Our interactions with others determine how we are perceived and therefore\, each of these interactions is an opportunity to accomplish a planned purpose. Communicating effectively is one of the most powerful skills for achieving objectives\, be it on a personal or an organizational level. \nThis training course will help you develop the skills you need to focus on your purpose\, profile your audience and develop your message with clarity for an ideal impact and outcome. The ability to create an environment for open discussion and ongoing dialogue is crucial for communication success. The communication skills covered in this training course will help increase your ability to become better at active listening\, receiving and giving effective feedback\, dealing with different and diverse cultures\, and managing conflicts in order to improve quality of relationships and productivity. \nCourse Methodology\nThis course relies on self-analysis questionnaires so participants can find out and apply their preferred method of communicating with others. In addition\, case studies\, round table discussions as well as role plays will be used to make sure the contents of the course are clear and ready for implementation. \nCourse Objectives\nBy the end of the course\, participants will be able to: \n\nApply the skills necessary to communicate in an effective manner\nDemonstrate their ability to communicate across cultures\nEmploy techniques for listening actively and empathically\nManage interpersonal conflict\nHandle feedback and criticism constructively\n\nTarget Audience\nEmployees\, supervisors\, managers and others seeking to improve their communication skills both on and off the job\n\nTarget Competencies\n. Verbal and non-verbal communication\n. Influencing others\n. Assertiveness\n. Active listening\n. Building rapport\n. Networking and giving feedback\n. Conflict management \nOutline\n\n\nEffective communication\n\n\n\nIntroduction to communication\nCommunication levels and definitions\nCommunication functions\nThe 4 principles of interpersonal communication\nElements of the communication process\nCommunication delivery aspects\nNon verbal communication\nBuilding rapport\nWhere can miscommunication occur?\nBarriers to effective communication\nOvercoming communication barriers\nThe communication funnel\n\n\n\nCommunication across cultures\n\n\n\nImproving cross-cultural communication: guidelines\n‘DiSC’ personal development profile\nStages of team development\nThe arts of persuasion\nAreas of growing your sphere of influence\nCommunicating within multi-cultural teams\nStages of team growth\nUniversal laws of persuasion: process\n\n\n\nActive listening\n\n\n\nHearing versus listening\nActive versus passive listening\nTips to improve active listening skills\n3 aspects of active listening\nActive listening skills inventory\nUsing different questioning techniques\nClosed and open questions\nProbing types questions\nPitfalls of leading questions\n\n\n\n\n\n\n\nCommunication behavior and conflict management\n\n\n\nAssertive\, passive and aggressive behaviors\nVerbal and non-verbal components of communication behaviors\nConflict management\nTypes of conflicts\nSources of conflicts\nConflict management styles\nEssential conflict management skills\nLearning to say ‘no’\nGuidelines for applying ‘no’\n\n\n\nConstructive feedback and criticism\n\n\n\nThe value of feedback\nPositive versus negative feedback\nGiving constructive criticism\nReceiving criticism\n\n\n\nEvent Coordinated by BASA Training \nYou can also visit our Online Courses Website Excel Elearning \nYou can also get an affordable ebook on ebooksnest.com \n\n\n\n\n\n\nRegistration Form\nPlease enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form.Applicant Details *FirstLastEmail *EmailConfirm EmailPhone Number *Course Type *--- Select Choice ---CertificationsAccounting and FinanceAdministrationAuditing and GovernanceBankingBusiness Continuity and Crisis ManagementCommunication and Writing SkillsConferenceCustomer ServiceData Analytics and Artificial IntelligenceData Management and Business IntelligenceDigital Innovation and TransformationGovernment and Public SectorHuman Resources and TrainingInsurance and Financial ServicesInterpersonal Skills and Self DevelopmentIT Management and Cyber SecurityLeadership and ManagementManagementPlanning and Strategy ManagementProject ManagementPublic RelationsQuality and ProductivityRisk and ComplianceSafety and EnvironmentSecurity ManagementSelect the correct course category (typically found below in the course details)Course Name *Course VenuePretoria\, South AfricaDurban\, South AfricaCape Town\, South AfricaKigali\, RwandaHarare\, ZimbabweDubaiAdditional InformationOrganization Name *AddressAddress Line 2 *FirstLastAddress Line 3 *FirstLastOrganization Contact DetailsFirstLastNumber of Participants from organization\n\n\n\n	Participants: 1\nUse the slider to chose whether you want to register only 1 or 10 participants		\n			Address Email Name\n			\n		\n		Additional Participants detailsSubmit
URL:https://basatraining.com/course/interpersonal-communication-skills-course-2/2026-09-11/
LOCATION:Pretoria\, 484 Hilda St\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa
CATEGORIES:Communication and Writing Skills
ATTACH;FMTTYPE=image/jpeg:https://basatraining.com/wp-content/uploads/2024/10/ert-SZkorB.jpg
ORGANIZER;CN="BASA":MAILTO:info@basatraining.com
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260913
DTEND;VALUE=DATE:20260918
DTSTAMP:20260202T102310Z
CREATED:20241001T220000Z
LAST-MODIFIED:20260202T102310Z
UID:10046618-1789257600-1789689599@basatraining.com
SUMMARY:Advanced business writing: Skills for leaders
DESCRIPTION:Advanced business writing: the essential skill for L&D leaders\nWhy Attend\nA simple email or letter can resolve a complex situation. This advanced business writing skills course emphasizes how a clear and concise message is the key to having powerful impact in today’s business world. \nIn this course\, we start by outlining good practices in business writing. We then experiment with writing to address complex business scenarios and deal with difficult people. We explore the particularities and risks associated with business writing for social media platforms. Finally\, we describe the interplay between the technical\, emotional and political elements of a message. \n\nCourse Methodology\nThis course uses a variety of learning tools including writing activities\, storyboarding\, controlled experiments and videos. The course also provides participants with complex situations which require written interventions. \nCourse Objectives\n\n\nBy the end of the course\, participants will be able to: \n\nWrite effective emails\, memos and letters\nUse rules for organizing content in a clear and concise manner\nMatch writing complexity to the modern business environment\nApply advanced structuring techniques in writing that yields a desirable response\nIdentify and talk to their reader’s interests\n\nTarget Audience\n\n\nAll individuals with responsibilities requiring extensive business writing in the form of emails\, memos and letters \nTarget Competencies\n\n\n\nWritten communication\nBusiness writing etiquette\nStructured thinking\nAssertiveness\nAbility to address complex situations\nReading between the lines\n\nOutline\n\n\nAdvanced techniques for effective writing\n\n\n\nDefining effective writing\nCharacteristics of effective writers\nUnderstanding the hallmarks of effective communicators\nElements of written communication\nWriting in a business context\nUnderstanding your audience\nSetting a purpose for your writing\nUnderstanding sources of miscommunication\nTips for business writing\n\n\n\nOrganizing content\n\n\n\nThe 3 forms of communication\nUsing simple and specific language to avoid confusion\nUsing positive language\nApplying rules for bullet points\nMaintaining an impersonal style\nAvoiding repetitions\nUsing active verbs to promote a response\n\n\n\nWriting style\n\n\n\nAdding a personal touch to business writing\nOrganizing paragraphs effectively\nUsing varied sentences\nThe 6 Cs of effective writing\nRecognizing clichés and jargon\nApplying the gunning fox index for writing complexity\nUsing visual aids to support text\nGoing the last inch: proofreading your work\n\n\n\n\n\n\n\nLogical sequencing of ideas\n\n\n\nBuilding your key message\nOrganizing the introduction\, body and ending\nStructuring ideas from the bottom up\nRefining the flow from the top down\nDrawing impeccable conclusions\nSummarizing ideas effectively\n\n\n\nResponding to complex situations through writing\n\n\n\nBuilding rapport with your audience\nManaging expectations: responding to bad news\nManaging expectations: saying no\nEffectively handing difficult individuals\n\nHostile: responding assertively\nPessimist: sticking to facts\nNagger: setting the rules\nMr. Know-it-all: staying focused\nEgoist: getting descriptive\nManipulator: taking the initiative\n\n\n\n\n\nEvent Coordinated by BASA Training \nYou can also visit our Online Courses Website Excel Elearning \nYou can also get an affordable ebook on ebooksnest.com \n\n\n\n\n\nRegistration Form\nPlease enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form.Applicant Details *FirstLastEmail *EmailConfirm EmailPhone Number *Course Type *--- Select Choice ---CertificationsAccounting and FinanceAdministrationAuditing and GovernanceBankingBusiness Continuity and Crisis ManagementCommunication and Writing SkillsConferenceCustomer ServiceData Analytics and Artificial IntelligenceData Management and Business IntelligenceDigital Innovation and TransformationGovernment and Public SectorHuman Resources and TrainingInsurance and Financial ServicesInterpersonal Skills and Self DevelopmentIT Management and Cyber SecurityLeadership and ManagementManagementPlanning and Strategy ManagementProject ManagementPublic RelationsQuality and ProductivityRisk and ComplianceSafety and EnvironmentSecurity ManagementSelect the correct course category (typically found below in the course details)Course Name *Course VenuePretoria\, South AfricaDurban\, South AfricaCape Town\, South AfricaKigali\, RwandaHarare\, ZimbabweDubaiAdditional InformationOrganization Name *AddressAddress Line 2 *FirstLastAddress Line 3 *FirstLastOrganization Contact DetailsFirstLastNumber of Participants from organization\n\n\n\n	Participants: 1\nUse the slider to chose whether you want to register only 1 or 10 participants		\n			Phone details Details\n			\n		\n		Additional Participants detailsSubmit
URL:https://basatraining.com/course/advanced-business-writing-skills-for-leaders-2/2026-09-13/
LOCATION:Pretoria\, 484 Hilda St\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa
CATEGORIES:Communication and Writing Skills
ATTACH;FMTTYPE=image/jpeg:https://basatraining.com/wp-content/uploads/2024/10/Businesraining-RDuBOC.jpg
ORGANIZER;CN="BASA":MAILTO:info@basatraining.com
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260915
DTEND;VALUE=DATE:20260920
DTSTAMP:20251014T105308Z
CREATED:20241001T220000Z
LAST-MODIFIED:20251014T105308Z
UID:10052369-1789430400-1789862399@basatraining.com
SUMMARY:Advanced Communication Skills for Organization
DESCRIPTION:Advanced Communication Skills\nWhy Attend\nWhether you communicate under pressure\, manage challenges in interpersonal relationships\, or look to build lasting rapport\, your communication style and competence are the cornerstones for improving your chances of achieving your objectives. \nThe aim of this course is to assist you in becoming a more effective communicator by identifying people’s thinking patterns and preferred learning methods and by tailoring your communication accordingly. Getting a better understanding of how you communicate with others as well as how others communicate with you will improve business and personal relationships. Moreover\, this course will help you fine-tune the way you interact with others\, which can be the key to your workplace and overall success. \n\nCourse Methodology\nThe workshop is designed to be interactive and participatory. It includes various pedagogical tools to enable participants to function effectively and efficiently in a multilateral environment. The course will be built on four pedagogical pillars: concept learning (presentations by the consultant)\, role playing (group exercises)\, experience sharing (roundtable discussions) and exposure to case studies and scenarios. \nCourse Objectives\n\n\nBy the end of the course\, participants will be able to: \n\nUse advanced communication tools and skills to deliver various types of messages\nIdentify the different personal listening styles and discover their own\nApply meta programs to improve understanding of people\nDescribe and harness the power of body language\nPractice and use assertiveness skills in different situations\nDemonstrate the use of the secrets of influence for effective communication\n\nTarget Audience\n\n\nThis course is targeted at employees\, supervisors\, middle managers and senior managers seeking to take their communication skills to the next level by developing advanced communication techniques and strategies. \nTarget Competencies\n\n\n\nVerbal and non-verbal communication\nBuilding rapport\nInfluencing others\nInspiring and persuading others\nProviding and receiving feedback\nAssertiveness\n\nOutline\n\n\nDefining effective communication\n\n\n\nCommunication: definition and characteristics\nMyths about communication\nCommunication functions\nThe four laws of communication\nEvolution of communication\nCommunicating for results\nUnderstanding elements of communication\nThe element of noise\nMehrabian’s 55-38-7 rule\nOvercoming communication anxiety and other obstacles\nCommunication etiquette\n\n\n\nThe art of listening\n\n\n\nCommon listening issues\nGuidelines for effective listening\nEffective listening and paraphrasing techniques\nUnderstanding different listening styles: active versus passive styles\nImproving the information recall rate\nAssessing personal listening profiles\n\n\n\nInternal listening filters\n\n\n\nUnderstanding the filter system\nSensory input channels\nInternal filter systems: the 6 layers\nThe 6 listening meta programs\nOvercoming the 6 filters when communicating\nAvoiding the loss of information\n\n\n\n\n\n\n\nMastering body language\n\n\n\nThe art of body language\nComponents of non verbal communication\nThe power of appearance\nCommunicating through colors\nEvaluating your body language skills\nEliciting thinking patterns through eye movement\nBuilding rapport using body language\n\n\n\nAdvanced assertiveness skills\n\n\n\nUnderstanding assertiveness: definition and values\nComponents of passive\, assertive and aggressive styles\nAssertiveness rights and responsibilities\nActivities for practicing assertive behavior\nManaging criticism assertively\n\n\n\nThe power of influence and persuasion\n\n\n\nDefinition and characteristics of influence\nThe 6 principles of persuasion: how to apply them\nBases and sources of power\nDealing with difficult people using persuasion\n\n\n\nEvent Coordinated by BASA Training \nYou can also visit our Online Courses Website Excel Elearning \nYou can also get an affordable ebook on ebooksnest.com \n\n\n\n\n\nRegistration Form\nPlease enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form.Applicant Details *FirstLastEmail *EmailConfirm EmailPhone Number *Course Type *--- Select Choice ---CertificationsAccounting and FinanceAdministrationAuditing and GovernanceBankingBusiness Continuity and Crisis ManagementCommunication and Writing SkillsConferenceCustomer ServiceData Analytics and Artificial IntelligenceData Management and Business IntelligenceDigital Innovation and TransformationGovernment and Public SectorHuman Resources and TrainingInsurance and Financial ServicesInterpersonal Skills and Self DevelopmentIT Management and Cyber SecurityLeadership and ManagementManagementPlanning and Strategy ManagementProject ManagementPublic RelationsQuality and ProductivityRisk and ComplianceSafety and EnvironmentSecurity ManagementSelect the correct course category (typically found below in the course details)Course Name *Course VenuePretoria\, South AfricaDurban\, South AfricaCape Town\, South AfricaKigali\, RwandaHarare\, ZimbabweDubaiAdditional InformationOrganization Name *AddressAddress Line 2 *FirstLast		\n			Name Course Line\n			\n		\n		Address Line 3 *FirstLastOrganization Contact DetailsFirstLastNumber of Participants from organization\n\n\n\n	Participants: 1\nUse the slider to chose whether you want to register only 1 or 10 participantsAdditional Participants detailsSubmit
URL:https://basatraining.com/course/advanced-communication-skills-for-organization/2026-09-15/
LOCATION:Pretoria\, 484 Hilda St\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa
CATEGORIES:Communication and Writing Skills
ATTACH;FMTTYPE=image/jpeg:https://basatraining.com/wp-content/uploads/2024/10/douglas-lopez-WFItslWB89M-unsplash-2.jpg
ORGANIZER;CN="BASA":MAILTO:info@basatraining.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Helsinki:20260915T080000
DTEND;TZID=Europe/Helsinki:20260919T170000
DTSTAMP:20251028T104002Z
CREATED:20241001T220000Z
LAST-MODIFIED:20251028T104002Z
UID:10050056-1789459200-1789837200@basatraining.com
SUMMARY:The Efficient and Highly Productive Administrator
DESCRIPTION:The Efficient and Highly Productive Administrator\nWhy Attend\nOrganizations are experiencing rapid changes\, creating several challenges for productive modern administrators. Most notably is the need for administrators to absorb more workload and improve output quality. This course will equip you with precise strategies which will lift your productivity and efficiency to new levels. It will also develop your behavioral competencies\, which will help you gain the needed relations. Finally\, this course will provide you with highly required technical competencies skills. \n\nCourse Methodology\nThis course uses a combination of interactive activities\, group\, and individual exercises\, role plays\, and discussions. It also uses tools to assess personal talents and areas of improvement and will help participants devise improvement plans accordingly. Participants will develop strategies to overcome real-life scenarios and be given a chance to challenge and defend their findings. \nCourse Objectives\n\n\nBy the end of the course\, participants will be able to: \n\nList the administrators’ challenges in the 21st century and ways for proactively overcoming them\nCombine the efficiency and effectiveness concepts for higher productivity\nDevelop technical competencies to enable professional advancement\nApply the soft skills required to stand out from the crowd\nUse professional business writing techniques in internal and external communication\n\nTarget Audience\n\n\nAdministrators\, office managers\, personal assistants\, and any general staff member wishing to improve their skills and challenge themselves to excel in their mission at the office. \nTarget Competencies\n\n\n\nSelf-management\nEffective communication\nTime management\nProblem solving\nTeamwork\nOrganizing\nPlanning\nInformation Management\n\nOutline\n\n\nAdministrators’ Challenges of the 21st century\n\n\n\nBeing a talent\nThe changes in the psychological contract\nSeeing through obstacles\nAdaptability and change\nGaining credibility\nTaking the initiative\nEmbracing a positive attitude\nCustomer relations\n\n\n\nThe Productivity Equation\n\n\n\nProductivity definition\nEffectiveness versus efficiency\nSigns of inefficiencies at your office\nSimplification of work processes\nBest practices to be more productive\n\n\n\nAdministrators’ Soft Skills\n\n\n\nSelf-leadership\n\nPersonal SWOT analysis\nReactive versus proactive\n\n\nEffective communication:\nTypes of communication\nCommunication barriers\n\nListening skills\nTime management:\nTime wasters\nSetting priorities\n\n\nSolving office problems (and turning them into opportunities)\n\nTypes of problems\nProblem-solving techniques\n\n\nWorking as a team\n\n\n\n\n\n\n\nTechnical Competencies of the Modern Administrator\n\n\n\nCriteria for an effective administrator\nThe meaning of competency\nCore competencies versus technical competencies\nAn administrator’s technical competencies:\n\nTask planning\nOrganizing work and meetings\nInformation management\nUtilization of office technologies\n\n\n\n\n\nEfficient Business Writing Skills\n\n\n\nDefinition of business writing\nSetting emails\, letters\, and memos in context\nApplying modern writing techniques\nResponding to different email/memo scenarios\nPromoting clarity in writing and avoiding any miscommunication\n\n\n\nEvent Coordinated by BASA Training \nYou can also visit our Online Courses Website Excel Elearning \nYou can also get an affordable ebook on ebooksnest.com \n\n\n\n\n\nRegistration Form\nPlease enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form.Applicant Details *FirstLastEmail *EmailConfirm EmailPhone Number *Course Type *--- Select Choice ---CertificationsAccounting and FinanceAdministrationAuditing and GovernanceBankingBusiness Continuity and Crisis ManagementCommunication and Writing SkillsConferenceCustomer ServiceData Analytics and Artificial IntelligenceData Management and Business IntelligenceDigital Innovation and TransformationGovernment and Public SectorHuman Resources and TrainingInsurance and Financial ServicesInterpersonal Skills and Self DevelopmentIT Management and Cyber SecurityLeadership and ManagementManagementPlanning and Strategy ManagementProject ManagementPublic RelationsQuality and ProductivityRisk and ComplianceSafety and EnvironmentSecurity ManagementSelect the correct course category (typically found below in the course details)Course Name *Course VenuePretoria\, South AfricaDurban\, South AfricaCape Town\, South AfricaKigali\, RwandaHarare\, ZimbabweDubaiAdditional InformationOrganization Name *		\n			Address Details Additional\n			\n		\n		AddressAddress Line 2 *FirstLastAddress Line 3 *FirstLastOrganization Contact DetailsFirstLastNumber of Participants from organization\n\n\n\n	Participants: 1\nUse the slider to chose whether you want to register only 1 or 10 participantsAdditional Participants detailsSubmit
URL:https://basatraining.com/course/the-efficient-and-highly-productive-administrator-2/2026-09-15/
LOCATION:Pretoria\, 484 Hilda St\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa
CATEGORIES:Communication and Writing Skills
ATTACH;FMTTYPE=image/jpeg:https://basatraining.com/wp-content/uploads/2024/10/andrew-neel-cckf4TsHAuw-unsplash.jpg
ORGANIZER;CN="BASA":MAILTO:info@basatraining.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Helsinki:20260918T080000
DTEND;TZID=Europe/Helsinki:20260922T170000
DTSTAMP:20260203T083111Z
CREATED:20241001T220000Z
LAST-MODIFIED:20260203T083111Z
UID:10056640-1789718400-1790096400@basatraining.com
SUMMARY:Presentation Design and Delivery course
DESCRIPTION:Presentation Design and Delivery\nWhy Attend\nWhy is it that certain speeches and presentations last forever in our memories while others fade into oblivion by the time they are finished? Is it the topic\, the speaker or the material used? On this course\, you will learn how to use every resource at your disposal to elevate your speeches and presentations from mundane to captivating. \nBy helping you build exceptional introductions\, coherent content and climactic closings\, the course will have a significant impact on the effectiveness of the speeches and presentations you deliver\, regardless of topic\, audience or media used. The course is quite hands-on because it will provide you with the opportunity to deliver a number of speeches and presentations (of your choice) and receive feedback on your design and delivery\, while showing you proven techniques to combat public speaking anxiety and present with charisma. \n\nCourse Methodology\nThe course uses a mix of interactive techniques\, such as brief presentations by the consultant and the participants\, role plays (rehearsed and impromptu)\, playback of videotaped performances (where permissible) and individual and group feedback. \nCourse Objectives\n\n\nBy the end of the course\, participants will be able to:\n\nList the main causes of boring and ineffective presentations and ways to overcome them\nPrepare for a presentation using a systematic and easy to follow approach\nBuild a presentation using the triple S rule\nProject the right verbal and non-verbal characteristics essential in powerful presentations\nPinpoint the main reasons that lead to Public Speaking Anxiety (PSA) and ways to eliminate them prior to presenting\nUse the most commonly available visual aids to support their presentation and make it visually appealing\n\nTarget Audience\n\n\nAll those who wish to improve their presentation skills to a noticeable level using a strictly hands-on approach. The workshop-type course is particularly helpful for people who have to conduct sales\, business development or periodic presentations to senior management. \nTarget Competencies\n\n\n\nPresentation design and delivery\nPublic speaking\nVerbal and non-verbal communication\nRapport building\nInfluencing and inspiring\nFeedback\nPowerPoint\n\nOutline\n\n\nIntroduction\n\n\n\nDifference between presenting and PowerPoint clicking\nWhy most presentations fail to leave an impact\nAttributes of an effective presentation\nImportance of preparation\nMs. Clicker and why you should be aware of her presence\nMr. Murphy and how he can ruin your presentation\nOvercoming boring pitches and presentations\n\n\n\nPreparing for a presentation\n\n\n\nGathering the raw data\nThe various sources of data and presentation content\nHow much information should you begin with\nFiltering the information\nTriple S rule\nDeciding on time allocation: how will you know how much time you need\nFormula of substance\, style and support and its impact on the way you present\nThe hamburger analogy: why content of substance should not be expanded\nWhen to focus on style and when to enhance support\n\n\n\nThe framework of an effective presentation\n\n\n\nOpening with a win: how to win audience’s attention\nPreview: what should be mentioned in the outline\nKey points of a presentation\nThe psychological rule of 3\nRecapping before the finish: common tips and pitfalls\nClosing with a bang\n\n\n\n\n\n\n\nBody language in a presentation\n\n\n\nThe hands\, legs and the eyes\nTo move or to stay put\nTips for effective body positioning\nGuidelines for animating the legs and hands\nCharacteristics of captivating verbal delivery\nAvoiding clichés and euphemisms\nThe dangers of smart casual\nDress and appearance: what are the rules\n\n\n\nPublic Speaking Anxiety (PSA)\n\n\n\nReasons why most people get nervous\nAdrenalin and its effect on presentations\nDealing with PSA: short- and long-term solutions\nWhat do great presenters do\n\n\n\nVisual aids\n\n\n\nUse of objects and props for visual impact\nHand-outs: when and how to circulate them\nSecrets and techniques for using flip charts\nPictures and images: the trends today\nPowerPoint: what every presenter should know\n\n\n\nEvent Coordinated by BASA Training \nYou can also visit our Online Courses Website Excel Elearning \nYou can also get an affordable ebook on ebooksnest.com \n\n\n\n\n\nRegistration Form\nPlease enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form.Applicant Details *FirstLastEmail *EmailConfirm EmailPhone Number *Course Type *--- Select Choice ---CertificationsAccounting and FinanceAdministrationAuditing and GovernanceBankingBusiness Continuity and Crisis ManagementCommunication and Writing SkillsConferenceCustomer ServiceData Analytics and Artificial IntelligenceData Management and Business IntelligenceDigital Innovation and TransformationGovernment and Public SectorHuman Resources and TrainingInsurance and Financial ServicesInterpersonal Skills and Self DevelopmentIT Management and Cyber SecurityLeadership and ManagementManagementPlanning and Strategy ManagementProject ManagementPublic RelationsQuality and ProductivityRisk and ComplianceSafety and EnvironmentSecurity ManagementSelect the correct course category (typically found below in the course details)Course Name *Course VenuePretoria\, South AfricaDurban\, South AfricaCape Town\, South AfricaKigali\, RwandaHarare\, ZimbabweDubaiAdditional InformationOrganization Name *AddressAddress Line 2 *FirstLast		\n			Venue Course Address\n			\n		\n		Address Line 3 *FirstLastOrganization Contact DetailsFirstLastNumber of Participants from organization\n\n\n\n	Participants: 1\nUse the slider to chose whether you want to register only 1 or 10 participantsAdditional Participants detailsSubmit
URL:https://basatraining.com/course/presentation-design-and-delivery-course/2026-09-18/
LOCATION:Pretoria\, 484 Hilda St\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa
CATEGORIES:Communication and Writing Skills
ATTACH;FMTTYPE=image/jpeg:https://basatraining.com/wp-content/uploads/2024/10/public-qabqme.jpg
ORGANIZER;CN="BASA":MAILTO:info@basatraining.com
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260920
DTEND;VALUE=DATE:20260925
DTSTAMP:20260202T100218Z
CREATED:20241001T220000Z
LAST-MODIFIED:20260202T100218Z
UID:10045522-1789862400-1790294399@basatraining.com
SUMMARY:Report Writing for the Internal Auditor
DESCRIPTION:Report Writing for the Internal Auditor\nWhy Attend\nAudit departments’ most visible product is the audit report. In many cases\, the quality of the report reflects the effectiveness of the audit itself. \nReports must therefore communicate results clearly and concisely\, prompting readers to positive action. \n\nCourse Methodology\nThis course uses a mixture of presentations\, discussions\, case studies\, videos\, and interactive exercises to transform participants’ knowledge into hands-on practice. \nCourse Objectives\n\n\nBy the end of the course\, participants will be able to: \n\nDistinguish barriers to effective written communication and identify ways to overcome them\nIdentify the target audience and adapt writing accordingly\nStructure the audit report for greater impact\nPresent audit findings in a clear and concise manner\nProduce a concise and compelling executive summary\nLearn ways to review their own and others’ work constructively and efficiently\n\nTarget Audience\n\n\nThis course is suitable for all auditors required to produce and review audit reports. \nTarget Competencies\n\n\n\nGathering data\nPresenting data\nDrafting audit reports\nReviewing audit reports\nPresenting reports\n\nOutline\n\n\nWhat makes a report effective?\n\n\n\nGood practice in plain language writing\nTechniques to improve writing under pressure\n\n\n\nTechniques to organize information gathered during fieldwork\n\n\n\nTraditional report structure\nMind-mapping\nOutlining\n\n\n\nFindings (also called issues or observations)\n\n\n\nPrinciples of and approaches to writing findings\nRisks vs. failed controls\nRoot cause analysis\nCritiquing findings\nCrafting findings\n\n\n\nReporting Structure\n\n\n\nStructuring tools\nArranging different sections of a report\nWriting captivating introductions\nConducting research and analysis\nDelivering evidence-backed findings\nDeveloping unbiased conclusions\nTools and methodologies for deriving recommendations\nBringing it all together: A cohesive and coherent report\nStorytelling elements\n\n\n\n\n\n\n\nExecutive summaries\n\n\n\nIntroduction to the principles underlying executive summaries\nCritiquing executive summaries\nCrafting executive summaries\n\n\n\nPreparing the final product\n\n\n\nFormat\, layout and templates\nReviewing\nContent vs. mechanics\nPeer review techniques\n\n\n\nEvent Coordinated by BASA Training \nYou can also visit our Online Courses Website Excel Elearning \nYou can also get an affordable ebook on ebooksnest.com \n\n\n\n\n\nRegistration Form\nPlease enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form.Applicant Details *FirstLastEmail *EmailConfirm EmailPhone Number *Course Type *--- Select Choice ---CertificationsAccounting and FinanceAdministrationAuditing and GovernanceBankingBusiness Continuity and Crisis ManagementCommunication and Writing SkillsConferenceCustomer ServiceData Analytics and Artificial IntelligenceData Management and Business IntelligenceDigital Innovation and TransformationGovernment and Public SectorHuman Resources and TrainingInsurance and Financial ServicesInterpersonal Skills and Self DevelopmentIT Management and Cyber SecurityLeadership and ManagementManagementPlanning and Strategy ManagementProject ManagementPublic RelationsQuality and ProductivityRisk and ComplianceSafety and EnvironmentSecurity ManagementSelect the correct course category (typically found below in the course details)Course Name *Course VenuePretoria\, South AfricaDurban\, South AfricaCape Town\, South AfricaKigali\, RwandaHarare\, ZimbabweDubaiAdditional InformationOrganization Name *AddressAddress Line 2 *FirstLastAddress Line 3 *FirstLastOrganization Contact DetailsFirstLast		\n			Line Course Details\n			\n		\n		Number of Participants from organization\n\n\n\n	Participants: 1\nUse the slider to chose whether you want to register only 1 or 10 participantsAdditional Participants detailsSubmit
URL:https://basatraining.com/course/report-writing-for-the-internal-auditor-2/2026-09-20/
LOCATION:Pretoria\, 484 Hilda St\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa
CATEGORIES:Communication and Writing Skills
ATTACH;FMTTYPE=image/jpeg:https://basatraining.com/wp-content/uploads/2024/10/dithira-hettiarachchi-H6Ds2bB9DU4-unsplash.jpg
ORGANIZER;CN="BASA":MAILTO:info@basatraining.com
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260922
DTEND;VALUE=DATE:20260927
DTSTAMP:20260203T082752Z
CREATED:20250820T095445Z
LAST-MODIFIED:20260203T082752Z
UID:10056407-1790035200-1790467199@basatraining.com
SUMMARY:Effective Crisis Communication Skills
DESCRIPTION:Effective Crisis Communication Skills\nWhy Attend\nWhat do the 2010 British Petroleum spill\, the disappearance of Malaysia Airlines flight MH 370\, and the financial crisis of 2008 have in common? They were all unexpected crises that rocked the world and created seemingly insurmountable Public Relations (PR) challenges for the organizations involved. This course provides participants with the opportunity to identify how a crisis can impact an organization and what should be done to mitigate its effects. The course focuses on how to prepare the communication function to respond rapidly and effectively in the event of a crisis in order to be able to manage perceptions in the media and online. \nBy attending this course\, you will learn best practices in crisis communication management\, situation analysis\, risk assessment\, crisis team formation and responsibilities\, protocols\, and resources to be used such as crisis manuals and communication tools. \n\nCourse Methodology\nThe workshop is designed to be interactive and participatory with the occasional use of various educational and training tools. The course also relies on the use of real life cases aimed at helping the participants translate the theory into application in an effective and efficient manner. The course is built on four learning pillars: concept learning (lectures and presentations)\, role playing (group exercises)\, experience sharing (roundtable discussions) and exposure to real world crises and policy choices which participants may confront. \nCourse Objectives\n\n\nBy the end of the course\, participants will be able to: \n\nIdentify the different types of crises and their aspects\nList the various principles of crisis communication\nDevise crisis management processes aimed at mitigating potential crises in their organizations\nDemonstrate the benefits of using the media in a crisis situation\nEvaluate and prioritize the dimensions involved in crisis communication management\nAnalyze and interpret results achieved through crisis communication management\n\nTarget Audience\n\n\nThis course is targeted at team leaders\, supervisors and managers of public relations sections as well as any staff member who may be involved in managing communication issues during a crisis. \nTarget Competencies\n\n\n\nPublic speaking\nVerbal and non-verbal communication\nInfluencing audiences\nBuilding rapport\nMotivating subordinates\nOrganizing and leading projects\n\nOutline\n\n\nIntroduction\n\n\n\nDefinition of a crisis\nOverview of communication\nVarious types of crises\nKey aspects of a crisis\nEvolution of a crisis\n\n\n\nPrinciples of crisis communications\n\n\n\nSetting your clear objective\nResponding quickly\nAccepting responsibility\nAppropriate messaging\nProfiling your audience\nShowing and maintaining credibility\nCoordinating with others\nContinuous monitoring\n\n\n\nCrisis management process\n\n\n\nPre-crisis phase\n\nCrisis Management Plan (CMP)\nCrisis Management Team (CMT)\nThe spokesperson’s role\n\n\nCrisis event phase\n\nInitial response\nReputation repair\n\n\nPost crisis phase\n\nLessons learned\nFollow up with communication\n\n\n\n\n\n\n\n\n\nCrisis communication and media\n\n\n\nMedia and communication\nMedia as a partner in crisis response\nSocial media and crisis communication\nSocial media as a beneficial tool or a challenge\nDynamic use of social media in crisis communication\n\n\n\nDimensions of crisis communication management\n\n\n\nStandard operating decisions dimension\nVictims’ management dimension\nTrust and credibility dimension\nBehavior dimension\nProfessional expectations dimension\nEthical dimension\nLessons learned\n\n\n\nHow to measure your results in a crisis\n\n\n\nMeasuring outputs\nMeasuring impact\nMeasuring outcomes\nSteps for a measurement program\n\nDefining your objectives\nDefining your audience\nDefining your criteria and benchmarks\nDeciding upon your timing\, budget and measurements tools\nAnalyzing results for conclusions and recommendations\n\n\n\n\n\nEvent Coordinated by BASA Training \nYou can also visit our Online Courses Website Excel Elearning \nYou can also get an affordable ebook on ebooksnest.com \n\n\n\n\n\nRegistration Form\nPlease enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form.Applicant Details *FirstLastEmail *EmailConfirm EmailPhone Number *Course Type *--- Select Choice ---CertificationsAccounting and FinanceAdministrationAuditing and GovernanceBankingBusiness Continuity and Crisis ManagementCommunication and Writing SkillsConferenceCustomer ServiceData Analytics and Artificial IntelligenceData Management and Business IntelligenceDigital Innovation and TransformationGovernment and Public SectorHuman Resources and TrainingInsurance and Financial ServicesInterpersonal Skills and Self DevelopmentIT Management and Cyber SecurityLeadership and ManagementManagementPlanning and Strategy ManagementProject ManagementPublic RelationsQuality and ProductivityRisk and ComplianceSafety and EnvironmentSecurity ManagementSelect the correct course category (typically found below in the course details)		\n			Participants Address Email\n			\n		\n		Course Name *Course VenuePretoria\, South AfricaDurban\, South AfricaCape Town\, South AfricaKigali\, RwandaHarare\, ZimbabweDubaiAdditional InformationOrganization Name *AddressAddress Line 2 *FirstLastAddress Line 3 *FirstLastOrganization Contact DetailsFirstLastNumber of Participants from organization\n\n\n\n	Participants: 1\nUse the slider to chose whether you want to register only 1 or 10 participantsAdditional Participants detailsSubmit
URL:https://basatraining.com/course/effective-crisis-communication-skills-2-2/2026-09-22/
LOCATION:Pretoria\, 484 Hilda St\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa
CATEGORIES:Communication and Writing Skills
ATTACH;FMTTYPE=image/jpeg:https://basatraining.com/wp-content/uploads/2025/01/sigmund-TnEe6BdBC2M-unsplash.jpg
ORGANIZER;CN="BASA":MAILTO:info@basatraining.com
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260922
DTEND;VALUE=DATE:20260928
DTSTAMP:20260203T081634Z
CREATED:20250820T101657Z
LAST-MODIFIED:20260203T081634Z
UID:10056066-1790035200-1790553599@basatraining.com
SUMMARY:Effective Leadership & Communication Skills
DESCRIPTION:Effective Leadership & Communication skills\nWhy Attend\nSuperior communication skills have long been associated with leadership. In this training course\, we look at both of these ingredients of success and bring them together in a comprehensive and practical manner. From preparing and organizing your thoughts to analyzing the practical reality of what you want to accomplish\, this course will cover it all. You will get the opportunity to discover your hidden talents and practice what you learn before going back to your workplace and influence people\, events and your own future. In addition\, you will learn how a great leader enhances communication flow within his organization\, wins the hearts and minds of his followers\, builds consensus and gets results even when faced with resistance or difficulty. \n\nCourse Methodology\nThe course uses a mix of interactive techniques\, such as brief presentations by the participants\, different role-plays\, practical team and individual exercises\, self-evaluations\, and case studies. \nCourse Objectives\n\n\nBy the end of the course\, participants will be able to: \n\nApply breakthrough leadership and communication techniques to drive business value and become a more powerful leader\nImplement best practices for influencing peers\, managers\, subordinates\, customers and other stakeholders\nExplain how to effectively handle challenges such as delivering unpopular news\, increasing team motivation and winning hearts and minds\nCommunicate confidently in any environment\, from spontaneous “elevator pitches” to high stakes speeches and proposals that earn commitment and cooperation\nDeliver powerful messages that lead to rapid action and that control emotions when facing resistance and conflict\nOptimize internal communication and sell their organization’s vision\, mission and values to their team members\n\nTarget Audience\n\n\nExecutives\, directors\, team leaders and managers seeking superior communication skills training to strengthen their leadership abilities and help them achieve greater success at all levels of their organization. \n\n\nTarget Competencies\n\nLeading others\nInterpersonal communication\nOrganizational communication\nInfluencing others\nManaging change\nPresenting ideas\nGaining commitment\n\nOutline\n\n\nOrganizing and delivering thoughts and messages\n\n\nUnderstanding your leadership role and its relation to communication\nOrganizing your ideas using mind mapping\nPresenting vs. Public Speaking\nImportance of communication to any leader\nEssentials of public speaking\nCommunicating tasks and assignments effectively\nCommunicating performance issues\n\n\nEarning credibility as a leader\n\n\nIdentifying the characteristics of a credible leader\nEstablishing your credibility firmly\nSix main sources of power of any leader\nCreating a positive professional image within the organization\nChanging communication style depending on team member and condition\nMotivating through communication\nCreating an environment of engagement\n\n\nWinning hearts and minds of people\n\n\nKnowing your employees\nManaging your employees’ expectations\n‘Selling’ your ideas to an audience\nCreating a persuasive message that evokes the right emotions\nReframing a message from negative to positive\nReframing a message from subjective to objective\nAdjusting your message to accommodate the audience’s needs\, wants and style\nCommunicating difficult news or unpopular messages\nLeading and communicating during a crisis\n\n\n\n\n\n\nBuilding consensus\, commitment and cooperation\n\n\nPrinciples of ethical leadership\nEthical dilemmas faced by leaders\nIdentifying techniques for building consensus\nDescribing how to secure commitment and cooperation to your change initiatives\nCreating healthy inter-departmental cooperation and communication\n\n\nLeading organizational communication\n\n\nControlling and managing rumors\nDealing and managing office politics\nResponding to key political behavior\nThe four types of grapevine chain\nLeading cultural change\nTransparency in an organization: how far should we go?\nChoosing the right channel for communicating your message\nCommunicating and leading your organizational vision\, mission and values\n\n\nEvent Coordinated by BASA Training \nYou can also visit our Online Courses Website Excel Elearning \nYou can also get an affordable ebook on ebooksnest.com \n\n\n\n\n\nRegistration Form\nPlease enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form.Applicant Details *FirstLastEmail *EmailConfirm EmailPhone Number *		\n			Course Venue organization\n			\n		\n		Course Type *--- Select Choice ---CertificationsAccounting and FinanceAdministrationAuditing and GovernanceBankingBusiness Continuity and Crisis ManagementCommunication and Writing SkillsConferenceCustomer ServiceData Analytics and Artificial IntelligenceData Management and Business IntelligenceDigital Innovation and TransformationGovernment and Public SectorHuman Resources and TrainingInsurance and Financial ServicesInterpersonal Skills and Self DevelopmentIT Management and Cyber SecurityLeadership and ManagementManagementPlanning and Strategy ManagementProject ManagementPublic RelationsQuality and ProductivityRisk and ComplianceSafety and EnvironmentSecurity ManagementSelect the correct course category (typically found below in the course details)Course Name *Course VenuePretoria\, South AfricaDurban\, South AfricaCape Town\, South AfricaKigali\, RwandaHarare\, ZimbabweDubaiAdditional InformationOrganization Name *AddressAddress Line 2 *FirstLastAddress Line 3 *FirstLastOrganization Contact DetailsFirstLastNumber of Participants from organization\n\n\n\n	Participants: 1\nUse the slider to chose whether you want to register only 1 or 10 participantsAdditional Participants detailsSubmit
URL:https://basatraining.com/course/effective-leadership-communication-skills-3/2026-09-22/
LOCATION:Pretoria\, 484 Hilda St\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa
CATEGORIES:Communication and Writing Skills
ATTACH;FMTTYPE=image/jpeg:https://basatraining.com/wp-content/uploads/2025/07/steven-lelham-atSaEOeE8Nk-unsplash.jpg
ORGANIZER;CN="BASA":MAILTO:info@basatraining.com
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260924
DTEND;VALUE=DATE:20260929
DTSTAMP:20251014T143526Z
CREATED:20250821T133954Z
LAST-MODIFIED:20251014T143526Z
UID:10056179-1790208000-1790639999@basatraining.com
SUMMARY:Organizational and Departmental Communication
DESCRIPTION:Organizational and Departmental Communication\nWhy Attend\nCommunication is a critical organizational function that can help a company stay efficient and productive. One of the more important forms of organizational communication is interdepartmental communication. This course helps attendees develop the skills necessary to implement policies that strengthen interdepartmental communication and maintain an efficient flow of information. \n\nCourse Methodology\nThis course relies on the use of self-evaluation exercises aimed at helping participants discover their preferred communication style. The course also features the use of a number of case studies\, practical exercises and presentations by participants followed by group discussions. \nCourse Objectives\n\n\nBy the end of the course\, participants will be able to: \n\nIdentify effective frameworks for constructive interdepartmental communication\nDemonstrate excellent internal customer service skills\nUse proactive approaches to simplify work processes between departments\nApply different team building models to create alignment within the organization\nSolve interdepartmental conflict by identifying and removing communication barriers\nDevelop a plan for enhancing overall organizational communication\n\nTarget Audience\n\n\nManagers\, supervisors and professionals who interact with other departments\, teams or business units. \nTarget Competencies\n\n\n\nRelating to others\nGaining commitment\nTeamwork\nCollaboration\nRole awareness\nConflict resolution\n\nOutline\n\n\nOrganizational communication\n\n\n\nDefinition of interdepartmental communication\nDirection of communication within an organization\nFormal versus informal communication\nThe organizational grapevine\nOrganizational culture and its effect on performance\nLevels of company culture\nDetermining the strength of company culture\nOrganizational values and attitudes\nCommunication blockers\n\n\n\nInternal customer service\n\n\n\nInternal customer service definition\nImportance of excellent internal customer service\nThe service profit chain\nSilo mentality\nBreaking down the silo\nThe service quality factors\nBuilding rapport with internal customers\nHandling customer complaints\n\n\n\nSimplification of work processes between departments\n\n\n\nSigns of complicated or inefficient processes\nSimplifying work processes\nWork simplification stages\nData analysis and evaluation\nWork Breakdown Structure (WBS)\n\n\n\n\n\n\n\nInterdepartmental team building\n\n\n\nRemoving the ‘us-against-them’ mindset\nBuilding an interdepartmental team\nCharacteristics of successful teams\nTeam cohesiveness\nTeam building models and applications\nCreating alignment between different units\nThe power of synergy\nFrom working alone to working in teams\n\n\n\nResolving interdepartmental problems and conflicts\n\n\n\nIdentifying departmental problems\nProblem solving techniques\nResolving interdepartmental conflict\nThe positive side of conflict\nConflict and team performance\nConflict management styles\n\n\n\nEfficient and effective organizational communication\n\n\n\nEffective organizational communication\nChoosing the right communication medium\nInformation richness of different channels\nEliminating communication overload\nSigns of inefficient communication\n\n\n\nEvent Coordinated by BASA Training \nYou can also visit our Online Courses Website Excel Elearning \nYou can also get an affordable ebook on ebooksnest.com \n\n\n\n\n\nRegistration Form\nPlease enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form.Applicant Details *FirstLastEmail *EmailConfirm EmailPhone Number *Course Type *--- Select Choice ---CertificationsAccounting and FinanceAdministrationAuditing and GovernanceBankingBusiness Continuity and Crisis ManagementCommunication and Writing SkillsConferenceCustomer ServiceData Analytics and Artificial IntelligenceData Management and Business IntelligenceDigital Innovation and TransformationGovernment and Public SectorHuman Resources and TrainingInsurance and Financial ServicesInterpersonal Skills and Self DevelopmentIT Management and Cyber SecurityLeadership and ManagementManagementPlanning and Strategy ManagementProject ManagementPublic RelationsQuality and ProductivityRisk and ComplianceSafety and EnvironmentSecurity ManagementSelect the correct course category (typically found below in the course details)Course Name *Course VenuePretoria\, South AfricaDurban\, South AfricaCape Town\, South AfricaKigali\, RwandaHarare\, ZimbabweDubai		\n			Number Participants Course\n			\n		\n		Additional InformationOrganization Name *AddressAddress Line 2 *FirstLastAddress Line 3 *FirstLastOrganization Contact DetailsFirstLastNumber of Participants from organization\n\n\n\n	Participants: 1\nUse the slider to chose whether you want to register only 1 or 10 participantsAdditional Participants detailsSubmit
URL:https://basatraining.com/course/organizational-and-departmental-communication-4-4-2/2026-09-24/
LOCATION:Pretoria\, 484 Hilda St\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa
CATEGORIES:Communication and Writing Skills
ATTACH;FMTTYPE=image/jpeg:https://basatraining.com/wp-content/uploads/2025/01/sew-wrEkY9.jpg
ORGANIZER;CN="BASA":MAILTO:info@basatraining.com
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BEGIN:VEVENT
DTSTART;TZID=Europe/Helsinki:20260927T080000
DTEND;TZID=Europe/Helsinki:20261001T170000
DTSTAMP:20260831T132124Z
CREATED:20260401T220000Z
LAST-MODIFIED:20260831T132124Z
UID:10041531-1790496000-1790874000@basatraining.com
SUMMARY:Communication and Relationship Management Skills
DESCRIPTION:Communication and Relationship Management Skills\nWhy Attend\nSuperior communication skills and relationship management are integral parts of any successful company or institution. Such foundational competencies are critical for healthy and prosperous organizations. In this training course\, we look at both ingredients from a practical approach to building long-term\, influential networks. From organizing\, analyzing and communicating one’s thoughts to building successful and purposeful relationships\, this course offers a solid foundation to engage with others the right way. Participants will get the opportunity to discover many associated talents\, and practice them before they head back to their workplace. They will also learn how great relationship builders enhance the flow of information within an organization\, win people’s support\, and attain desired goals and results. \n\nCourse Methodology\nThis course relies on active participation as a core activity relying on different business scenarios and case studies to impart critical knowledge and skills about successful communication and relationship management. The course also uses a mix of interactive techniques\, such as brief presentations by the participants\, different role-plays\, practical team and individual exercises\, and self-evaluations. \nCourse Objectives\n\n\nBy the end of the course\, participants will be able to: \n\nUnderstand the role of trust in building successful relationships\nIdentify\, analyze and engage stakeholders – the power / interest matrix\nRecognize the role of context when communicating and building relations with others\nIdentify and pursue relationship opportunities that bring value and achieve results\nDevelop\, manage and nurture relationships – moving from transactional to transformational\nExpand and broaden the network of influence and success\n\nTarget Audience\n\n\nLeaders\, managers\, supervisors and all those keen on improving their networking and influencing skills. This course is essential for those who appreciate working with people rather than on people\, and see the great benefits that result from building powerful trusting relationships. \nTarget Competencies\n\n\n\nBuilding trust based relationships\nInfluencing others\nListening\nInterpersonal communication\nCreative thinking and problem solving\nPresenting ideas\nBuilding convincing business cases\nThinking win / win\nInfluencing others\nSeeking input and different perspectives\n\nOutline\n\n\n\n\nRelationships and the trust factor\n\nIntroduction to human relations\n\nThe good\, the bad and the ugly\n\n\nThe need for relationships and networks\n\nThinking beyond oneself\nThe challenges of modern day habits\n\n\nWhy trust matters?\n\nPositive relationships versus forced relationships\nThe Johari Window\n\n\nWhat influences relationships and networks?\n\n\n\nRelationships and Communication\n\nThe three elements of communication\nThe importance of preparing and organizing one’s thoughts and ideas\nWhy assertiveness matter – the pros and cons\nThe Botari Box\nBuilding rapport in the workplace\nThe likeability factor\n\n\n\nRelating to the hearts and minds\n\nKnowing your stakeholders\nManaging your stakeholders expectations\n‘Selling’ your ideas\nCreating a persuasive message that evokes the right emotions\nReframing your message to accommodate your stakeholders’ needs\, wants and style\nCommunicating with difficult people\nCommunicating difficult topics\n\n\n\n\n\n\n\n\n\nBuilding and influencing relationships\n\nPower and influencing\nDale Carnegie and self-awareness\nWhat’s in it for Us (WIIFU) versus What’s in it for Me (WIIFM)\n\nIdentifying opportunities to build strong and healthy working relationships\n\n\nThe role of context in building successful relationship\nSeeking feedback and different perspectives\nInvesting in a relationship\n\nMoving from the transactional to the transformational\nTips to developing positive relationships\n\n\nWorking through difficult relationships\n\nDivesting from a relationship\n\n\n\n\n\nSuccessful networking\n\nReasons for building your network\nThe benefits of building your network\nThings to remember with networking\nSimple tips to remember when building your networking\nEffective business and professional networking\nBroadening your network\n\n\n\nEvent Coordinated by BASA Training \nYou can also visit our Online Courses Website Excel Elearning \nYou can also get an affordable ebook on ebooksnest.com \n\n\n\n\n\nRegistration Form\nPlease enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form.Applicant Details *FirstLastEmail *EmailConfirm EmailPhone Number *Course Type *--- Select Choice ---CertificationsAccounting and FinanceAdministrationAuditing and GovernanceBankingBusiness Continuity and Crisis ManagementCommunication and Writing SkillsConferenceCustomer ServiceData Analytics and Artificial IntelligenceData Management and Business IntelligenceDigital Innovation and TransformationGovernment and Public SectorHuman Resources and TrainingInsurance and Financial ServicesInterpersonal Skills and Self DevelopmentIT Management and Cyber SecurityLeadership and ManagementManagementPlanning and Strategy ManagementProject ManagementPublic RelationsQuality and ProductivityRisk and ComplianceSafety and EnvironmentSecurity ManagementSelect the correct course category (typically found below in the course details)Course Name *Course VenuePretoria\, South AfricaDurban\, South AfricaCape Town\, South AfricaKigali\, RwandaHarare\, ZimbabweDubaiAdditional Information		\n			Number Name Details\n			\n		\n		Organization Name *AddressAddress Line 2 *FirstLastAddress Line 3 *FirstLastOrganization Contact DetailsFirstLastNumber of Participants from organization\n\n\n\n	Participants: 1\nUse the slider to chose whether you want to register only 1 or 10 participantsAdditional Participants detailsSubmit
URL:https://basatraining.com/course/communication-and-relationship-management-skills-2-2-2/2026-09-27/
LOCATION:Pretoria\, 484 Hilda St\, Hatfield\, Pretoria\, Gauteng\, 0083\, South Africa
CATEGORIES:Communication and Writing Skills
ATTACH;FMTTYPE=image/jpeg:https://basatraining.com/wp-content/uploads/2024/10/276269072_988270521826825_5460893442305074986_n.jpg
ORGANIZER;CN="BASA":MAILTO:info@basatraining.com
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