Certified Quality Management Professional
Certified Quality Management Professional
Why Attend
Quality management has evolved to become an internationally sought-after and rewarding career. The body of knowledge for quality management has expanded to include, among other things, leadership, communication, strategy, and technical skills in quality and project management. This course aims to develop participants’ skills and provide them with the tools and methodologies that will enable them to shift into this rewarding career. The course will showcase quality professionals’ most common tools and methodologies. Moreover, it will highlight the leadership traits that every quality professional should develop and the team development cycle that a quality team should go through.
Course Methodology
The course’s exercises, workshops, presentations, role-plays, and group discussions are meant to challenge the participants while making the course enjoyable. Assessments and gap analysis tools will be used throughout the course. Videos will also be shown to emphasize and clarify some learning points.
Course Objectives
By the end of the course, participants will be able to:
- Explain the role and impact of leadership in supporting quality management systems
- Appraise the importance of quality in organizations and various quality schools and teachings by quality gurus
- Summarize some of the common improvement methodologies and practices
- Describe team dynamics and the role of teams in supporting continual improvement projects
- Evaluate the most used quality philosophies and tools and use the appropriate ones within their organization
Target Audience
Individuals, leaders, supervisors, and all those engaged in quality management implementation and improvement of organizational performance
Target Competencies
- ِApplying quality management
- Quality control and assurance
- Applying quality tools
- Leadership
- Team management
- Using quality methodologies
Outline
Leadership and Management in Quality
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- Definition, similarities, and differences
- Can leadership be taught and developed?
- Traits of a leader in quality management
- Role of leadership in supporting quality management systems
- Situational leadership in quality
Quality Basics and Definitions
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- Definition and history of quality
- Quality management systems – ISO9001
- Benefits of implementing a quality model
- Total Quality Management (TQM)
- Cost Of Poor Quality (COPQ)
- The seven quality secrets
- National quality/excellence awards
- Quality gurus and schools
Improvement Methodologies and Practices
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- House of quality and Quality Function Deployment (QFD)
- Six Sigma methodology
- Lean principles, 5S, and Poka Yoke
- Failure Mode and Effects Analysis (FMEA)
Building Teams in a Quality Management System
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- The importance of teams in quality management projects
- Barriers to team achievements
- Characteristics of effective teams
- Team development stages
- Team members’ selection tools
Improvement Tools and Techniques
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- Tool selection
- Brainstorming
- The seven classic quality tools
- Check sheet
- Pareto chart
- Cause and effect diagram
- Histogram
- Scatter diagram
- Control charts
- Flow charts
- Process mapping and process management
- Management elements and planning tools
- Process auditing “Turtle Diagram”
- Ethics in Quality Management
- American Society for Quality code of ethics
Event Coordinated by BASA Training
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