COURSE OUTLINE

Module 1: Cultivating Strong Professional Relationships

Professional relationships require rapport, emotional intelligence and working together.

• Define emotional intelligence and discuss how it affects personal and professional success.
• Identify personal behaviors and characteristics that are important when building strong professional relationships.
• Identify ways to build rapport and trust with peers and leaders.

Module 2: Refining Relationships Through Social Awareness and Communication

Social awareness is the ability to deal with societal, as well as interpersonal, challenges. It enables a person to relate effectively with everyone around them.

• Explain interpersonal skills needed to succeed at work.
• Describe communication styles and how best to relate with all personality types.
• Articulate valuable communication strategies and techniques that foster effective relationships.

Module 3: Committing to Effective Communications

Effective communication, the transfer of information from one person to another, is the foundation of positive relationships and influence.

• Identify communication enhancers and destroyers and how they relate to personal image.
• Discuss the barriers of communication and using active listening to break down those barriers.
• Recognize and use positive communication techniques both verbally and in writing.

Module 4: Crafting an Emotionally Intelligent Environment — Self-Regulate and Self-Motivate

Self-regulation is the ability to monitor and manage one’s behavior, which is a needed skill in today’s world.

• Describe factors related to motivation.
• Recognize the physical signs of emotional turmoil.
• Discuss the process to use when negative emotions emerge.

Module 5: Handling Conflict with Empathy

In conflict resolution situations, handling issues with an empathetic mindset is critical to a successful outcome.

• Explain how people respond to emotions.
• Describe conflict resolution techniques using empathetic communication.
• Summarize important communication skills to use in emotionally charged situations.

Module 6: Applying Workplace Emotional Intelligence Tools

Research studies have shown that the most productive and motivated employees are those whose leaders set an emotionally intelligent tone or atmosphere.

• Discuss the significance of team EI.
• Describe leadership strategies for developing team EI.
• Identify methods to help team members handle workplace stress

Event Coordinated by BASA Training

You can also visit our Online Courses Website Excel Elearning

You can also get an affordable ebook on ebooksnest.com